Manage Adultime

How to cancel your adultime subscription in australia

What adultime is and why you might want to cancel

Adultime is a subscription streaming service offering adult video content from multiple studios under one membership. The service operates on auto-renewing monthly or annual plans, with promotional trials that convert to paid subscriptions unless you cancel before the trial expires. If you've signed up and now want out, Stopee is here to walk you through every step so you can cancel without frustration or surprise charges.

How adultime billing works

Adultime uses a recurring billing model, meaning your payment method is charged automatically on your billing anniversary. Most users begin with a low-cost or free trial (often AUD$1.50 for 1-3 days), which automatically upgrades to a full paid plan when the trial ends. The service offers streaming-only tiers and higher-cost plans that include download capability. Annual plans are discounted compared to month-to-month subscriptions, but they lock you in for a full 12 months unless you cancel proactively.

Your charges appear on your credit card or bank statement under merchant descriptors that may not clearly show "Adultime"-this confusion has caught many users off guard. Stopee recommends keeping screenshots of your signup confirmation and watching your bank statement closely through the first two billing cycles.

Red flags that lead to unwanted charges

Several patterns emerge from user complaints: trial periods are presented in small, hard-to-read text; renewal dates are not always clear at checkout; and cross-sold partner memberships can result in multiple charges from different merchants. If you subscribed through a third-party app store (Apple, Google Play, etc.), your cancellation process differs significantly from direct billing-mixing up these channels is a common trap.

Adultime subscription plans and current pricing

Understanding your plan type and price is the foundation for cancelling properly-you need to know what you're cancelling and where the charges originate.

Prices fluctuate with promotions and region, so your rate may differ. The key takeaway: check your signup email or billing portal to confirm which plan you hold before you cancel. Stopee has helped thousands of Australian consumers identify the exact plan they're on, and you should do the same now.

Your consumer rights under australian law

Australian Consumer Law (ACL) protects you from unfair contract terms, misleading representations, and ongoing charges you didn't explicitly agree to. Stopee encourages every subscriber to understand these protections before you cancel.

What the ACL says about auto-renewal

The Australian Consumer Law makes it illegal for a business to charge you for an ongoing subscription without your express, informed consent. If Adultime's trial-to-paid conversion was unclear or if the renewal date was buried in small text, you may have grounds to dispute charges or claim a refund. The ACCC (Australian Competition and Consumer Commission) has consistently ruled that "click to proceed" does not constitute clear consent if material terms (like renewal dates and costs) are not plainly visible.

If you discover you were charged after a trial expired without clear warning, do not assume the charge is final. You have the right to raise a dispute with your bank and the right to demand a refund from Adultime under ACL Section 139A (misleading or deceptive conduct).

Your right to cancel before you pay

Most distance selling in Australia is covered by a 14-day cooling-off period under the ACL, though some subscription services attempt to exclude this. Stopee recommends claiming this right in your cancellation request, especially if you cancelled within 14 days of signup. Write: "I wish to cancel and claim my statutory cooling-off right under the Australian Consumer Law." This creates a clear paper trail.

Methods to cancel your adultime subscription

Your cancellation route depends on where you subscribed-direct from Adultime, through Apple, Google Play, or another payment processor. Each channel has different steps and different refund policies.

Cancel if you subscribed directly on the adultime website

Direct billing is the most straightforward to cancel, but Adultime does not always publish a visible account or cancellation page. You'll need to contact them directly.

1. Log in to your Adultime account (if the portal exists) or gather your account email and billing details.
   • If there is no login portal, have your signup confirmation email handy.
2. Locate the Adultime customer support address. The company lists a European registration (Gamma Entertainment / Digigamma BV) in public records; confirm the current primary address on your signup email or attempt to find it via their website's privacy or contact page.
   • Pro tip: Do not assume the address in old forum posts is current. Cross-check it against your own email confirmation.
3. Draft a written cancellation request. Include:
   • Your full name
   • Your account email address
   • Your billing date or subscription start date
   • A clear, one-sentence statement: "I request immediate cancellation of my Adultime subscription effective today."
   • Optional but recommended: "I wish to claim my statutory cooling-off right under Australian Consumer Law if applicable."
4. Send the request via email to the support address listed in your signup email or on the website.
   • Warning: Email may be slow or ignored. If you receive no response within 7 days, escalate (see section below).
5. Also send the same request by registered post to the physical address listed in your confirmation email. Keep the receipt.
   • Pro tip: Registered post creates an irrefutable record of delivery. This matters if you later dispute a charge.
6. Save a copy of your cancellation email and keep screenshots of your account page (if visible) showing the subscription status.

Cancel if you subscribed through apple app store

If you signed up via an iPhone, iPad, or Mac, your subscription is managed through Apple's ecosystem, not Adultime's servers. Cancellation must happen in your Apple account settings.

1. Open the App Store on your iPhone, iPad, or Mac.
   • On iPhone: tap the Account icon (top right) > Subscriptions.
   • On Mac: open App Store > Account (top left menu) > View Information > Subscriptions.
2. Find "Adultime" in your active subscriptions list.
3. Tap it and select "Cancel subscription" or "Edit."
4. Confirm the cancellation. Apple will stop the renewal immediately and give you access until your current billing period ends.
5. Take a screenshot showing the cancellation confirmation.

Warning: If you see the word "Pending cancellation" after you cancel, it is working-the subscription will end on your next renewal date. You will retain access until then.

Cancel if you subscribed through google play

Google Play subscriptions (common on Android devices) are cancelled in your Google Account settings, not through Adultime directly.

1. Open Google Play on your Android device or visit play.google.com on a browser.
2. Tap your profile icon (top right) > Subscriptions.
3. Select "Adultime" from the list.
4. Tap "Cancel subscription" and confirm.
5. Google will stop recurring charges immediately. You keep access until your current billing period ends.
6. Screenshot the cancellation confirmation.

Timeline and what to expect after you cancel

Cancellation timing varies by method, and understanding the timeline helps you avoid accidental recharges.

When your access ends

If you cancel mid-cycle, Adultime does not grant pro-rata refunds. You retain access until your billing period ends (e.g., if you pay monthly on the 15th and cancel on the 20th, you access until the next 15th). Annual plans work the same way-cancellation is effective after your 12-month term closes.

Stopee recommends cancelling as early in your billing cycle as possible to minimise the "dead" access period you're paying for but no longer using.

Confirming the cancellation

Within 3-5 business days of your email or registered post, Adultime should send you a confirmation. If you subscribed directly, you should also see the subscription status change in your account (if a portal exists) or receive an email showing "active until [date]."

Pro tip: If you receive no confirmation within 7 days and your payment method is still on file, contact your bank to dispute the next charge before it happens. This is a legitimate escalation step if Adultime ignores you.

Pursuing a refund for unwanted charges

Not all cancellations result in refunds, but several scenarios warrant a refund claim.

When you have a strong refund claim

You can claim a refund if:

• You cancelled within 14 days of signup (cooling-off period under ACL).
• The trial-to-paid transition was not clearly disclosed before you were charged.
• Charges continued after you submitted a cancellation request.
• Charges appear under a confusing merchant name and you did not authorize them.
• You subscribed by accident or due to a misleading offer.

Claiming a refund from adultime

1. Send a formal refund request to the same address (email and registered post) you used to cancel.
   • Include: your account details, the charge date(s) you dispute, the reason (e.g., "unclear trial terms"), and your bank account or PayPal for the refund.
2. Reference Australian Consumer Law: "Under ACL Section 139A, I request a refund for charges made without clear consent regarding renewal terms."
3. Set a 14-day deadline: "Please process this refund by [date]. If you do not respond, I will escalate to my payment provider and the ACCC."
4. Wait 14 days. If no refund appears, move to the next step.

Escalating via your bank or payment provider

If Adultime refuses or ignores your refund request, lodge a dispute with your credit card issuer or PayPal. Your bank has a process called a chargeback (credit card) or dispute (PayPal) that reverses the charge while the bank investigates. Provide your cancellation email, the written refund request, and a brief explanation to your bank.

Stopee advises giving Adultime 14 days to refund before escalating-but do escalate if they don't respond. Most banks rule in your favour if you show written cancellation evidence.

Involving the ACCC if necessary

If you believe Adultime engaged in misleading conduct (e.g., hiding renewal terms or continuing to charge after cancellation), lodge a complaint with the ACCC via accc.gov.au. The ACCC investigates patterns of consumer complaints and can issue warnings or enforcement action against the company. A single complaint adds to the record; if dozens of Australians report the same issue, the ACCC may intervene.

Common mistakes when cancelling adultime

Cancelling a subscription should be simple, but Adultime's opaque processes have led many Australians into traps. Stopee wants you to avoid them.

Mistake 1: assuming you cancelled because you didn't see a confirmation

Many users believe cancellation is complete after they click "cancel" in an app or see a screen disappear. Silence is not confirmation. Always request written proof and keep a copy. If you don't hear back in 7 days, contact them again-escalate immediately if you see another charge.

Mistake 2: confusing the merchant name on your bank statement

Adultime charges may appear under brand names like "Gamma," "Digigamma," or partner site names, not "Adultime." If you don't recognise the merchant name, you might miss the charge or forget to cancel. Review your bank statement line by line and cross-reference any unclear merchant names with your email receipts.

Mistake 3: cancelling in the wrong place

If you subscribed via Apple or Google Play, cancelling directly with Adultime does nothing-the charge keeps coming from your app store. You must cancel in the app store's subscription settings. Stopee has seen countless users waste weeks emailing Adultime support when the solution was a 30-second tap in their phone settings.

Mistake 4: failing to claim the cooling-off right

If you're within 14 days of signup, mention the cooling-off period in your cancellation request. Many users cancel without claiming this statutory right, missing the opportunity to recover money spent on a plan they used for only a few days.

After cancellation: steps to protect yourself

Cancelling is the start, not the end. Stopee recommends a few follow-up actions to ensure charges truly stop.

Monitor your bank statement for 30 days

After cancellation, watch your account for the next two billing cycles. If you cancelled a monthly plan, check your statement for 60 days. If you cancelled an annual plan, check for 30 days to ensure the cancellation was processed before the next annual charge.

Keep all records indefinitely

Save your signup email, cancellation request, and confirmation email in a folder labelled "Adultime cancellation." If a stray charge appears six months later, you'll have proof you cancelled and can dispute it immediately.

Report the experience if warranted

If Adultime's cancellation process was deliberately hidden or if you incurred unwanted charges, consider leaving a review on independent platforms (TrustPilot, Whirlpool, Reddit) or filing a complaint with the ACCC. These reports help other Australians make informed decisions.

When to keep your adultime subscription instead

Not every subscriber should cancel. Consider whether keeping your membership makes sense.

Reasons to keep it

If you actively use the service and are happy with the content and price, keeping your subscription is straightforward-just make sure your renewal date is clear so you're never surprised. If you're on an annual plan and you've used it regularly, staying may offer better value than cancelling and resubscribing later.

Reasons to cancel

Cancel if you've stopped watching, if the cost is no longer affordable, if you subscribed by accident, or if the company's billing practices have disappointed you. Stopee also recommends cancelling if you notice you're paying for features you don't use (e.g., download capability on a plan where you only stream)-downgrade to a cheaper streaming-only tier instead of cancelling entirely, if that suits you.

Checklist: cancelling your adultime subscription step by step

Use this checklist to track your cancellation from start to finish.

Contacting adultime and escalation addresses

If you need to reach Adultime directly, use the contact information from your original signup email. If that address is no longer active, here's how to escalate:

Finding adultime's current address

Adultime operates under corporate entities registered to Gamma Entertainment or Digigamma BV, with registrations listed in European public records. The safest way to find a current address is to:

• Check your signup confirmation email for a support or billing address.
• Visit the Adultime website and look for a Privacy Policy or Terms of Service link; these often list the company's registered address and contact email.
• If the website is down or unhelpful, note the most recent address you have and use it for registered post-companies are legally required to respond to formal written cancellation requests regardless of current location.

If adultime does not respond within 14 days

Escalate to:

• Your bank or payment provider: Lodge a dispute or chargeback for charges made after your cancellation request date.
• The ACCC (Australian Competition and Consumer Commission): File a consumer complaint at accc.gov.au. Include your cancellation request, any correspondence with Adultime, and details of any unwanted charges.
• A consumer advocacy organisation: Contact your state's fair trading office (e.g., NSW Fair Trading, Consumer Affairs Victoria) for guidance on your rights.

Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim refunds by following this escalation path. You have rights, and you have leverage-do not hesitate to use it.

Conclusion: taking control of your adultime subscription

Cancelling Adultime does not have to be a frustrating experience. You now understand how the service works, what your rights are under Australian law, and exactly how to cancel whether you subscribed directly or via an app store. Monitor your bank statement after you cancel, keep your records, and know that if Adultime refuses to stop charging you, the ACCC and your bank are ready to step in on your behalf.

Stopee is committed to making cancellation transparent and user-friendly. Our guides have helped thousands of Australian consumers cancel unwanted subscriptions and secure refunds they deserve. Use this guide as your roadmap, stay firm in your request, and remember: you are in control. If you need further support, Stopee's website (stopee.com) offers resources and community forums where other Australians share their experiences. Cancel confidently.