Manage Cameo

How to cancel your cameo subscription and get your money back

What you need to know about cameo

Cameo is a digital marketplace that connects you with performers and public figures who create personalised video messages and subscription content. You can book one-off videos from creators, subscribe to their paid features, and send tips through the platform. Understanding how Cameo works is essential before you decide to cancel, because the platform treats different types of purchases differently when it comes to refunds and cancellations.

The service operates across the web, iOS app, and Android app, and this matters: where you made your purchase determines how your cancellation and refund will be handled. Cameo's terms state that subscription fees are generally non-refundable, but one-off video bookings may be eligible for refunds if the creator fails to deliver. At Stopee, we help thousands of Australians navigate these distinctions so you can cancel with confidence.

How cameo charges you

Cameo uses three main billing structures. First, one-off bookings charge you when you request a personalised video from a creator. Second, paid features are subscriptions set by individual talent that renew automatically each billing cycle. Third, tips and other small transactions are one-time charges. Each type has different cancellation and refund rules.

Why the app store matters

If you subscribed through the iOS App, your payment flows through Apple's billing system. Android subscriptions go through Google Play. Website purchases go directly to Cameo. This distinction is critical because each platform has its own refund pathway and timeframe.

Why you might want to cancel cameo

Common reasons for cancellation include a creator failing to deliver your booked video, unexpected recurring charges for a paid feature subscription, accidental or duplicate purchases, disappointment with video quality, or simply no longer wanting the content. At Stopee, we've seen all these scenarios, and each one has a different resolution path.

Non-delivery of booked videos

You book a personalised video and the creator never sends it. Cameo's terms acknowledge that creators have discretionary timeframes to accept or fulfil bookings, which means delays can happen. If a video remains unfulfilled after a reasonable period, you have grounds to request a refund or credit.

Unexpected subscription renewals

You subscribed to a creator's paid feature once but forgot about it. Your card was charged again without your consent. This is one of the most frustrating cancellation scenarios, and it's exactly why Stopee recommends setting phone reminders before your subscription renews.

Dissatisfaction with content quality

The video you received didn't match what was advertised, or the quality fell below your expectations. While Cameo's terms state subscription fees are non-refundable, poor service delivery may trigger consumer law protections under Australian Consumer Law, which requires goods and services to be of acceptable quality.

Your cancellation options for cameo

You have three primary methods to cancel your Cameo subscription, depending on where you made your purchase and what you want to cancel. Each method has different timing requirements and outcomes.

Cancel a paid feature subscription on the web

If you subscribed to a creator's paid features through Cameo's website, unsubscribe directly from the creator's profile.

1. Log into your Cameo account at cameo.com
2. Navigate to the creator's profile whose subscription you want to cancel
3. Locate the "Subscribed" button or paid feature option
4. Click to unsubscribe and confirm your cancellation

Pro tip: Do this at least one day before your next billing date to avoid an additional charge. Stopee recommends checking your renewal date before you cancel so you know exactly when the next charge is due.

Cancel a paid feature subscription in the app

If you subscribed through the Cameo mobile app (iOS or Android), use the three-dot menu in your follower feed to unsubscribe.

1. Open the Cameo app on your iOS or Android device
2. Go to your follower feed
3. Find the creator whose subscription you want to cancel
4. Tap the three-dot menu icon next to their name or profile
5. Select "Unsubscribe" or "Cancel subscription"
6. Confirm your cancellation

Warning: Deleting the Cameo app from your phone does not cancel your subscription. Your subscription remains active in the platform's system, and you will continue to be charged. You must unsubscribe through the app menu or contact Cameo directly.

Cancel by email

If you have trouble cancelling through the app or web, or if you want to request a refund for a non-delivered video or disputed charge, send an email directly to Cameo's support team.

1. Compose an email to hello@cameo.com
2. Include your Cameo username
3. Include your registered email address
4. Include the name of the creator whose subscription you're cancelling
5. Clearly state that you want to cancel your subscription or request a refund
6. Explain the reason for your cancellation (non-delivery, accidental charge, quality concerns, etc.)
7. Send the email and wait for Cameo's response

Pro tip: Keep a copy of your email and any response from Cameo. Stopee advises you to also screenshot your billing statement showing the disputed or unexpected charge. This creates a paper trail if you need to escalate your complaint.

Your refund rights and what cameo says

Cameo's terms state that subscription fees are non-refundable, including partial billing periods. However, this does not mean you have no protection. Your actual refund eligibility depends on what you purchased and where, and Australian Consumer Law may override Cameo's stated policy in certain scenarios.

Refunds for one-off video bookings

If you paid for a personalised video that was never delivered, Cameo may issue a refund or credit to your account. If the creator accepted your booking but failed to fulfil it within a reasonable timeframe, you have grounds to request a refund. The timeframe varies by creator, but Cameo's terms acknowledge that creators have discretionary periods, so anything beyond 30 to 60 days is generally considered unreasonable.

Refunds for paid feature subscriptions

Cameo's standard policy is that subscription fees are non-refundable. However, if you can demonstrate that you cancelled within a specific window (usually before the next billing date) and were still charged, or if the content quality fails to meet consumer standards, you may have grounds for a dispute refund.

App store refunds

If you purchased through the iOS App, you can request a refund directly from Apple. Contact Apple Support and request a refund for your Cameo subscription. Apple typically processes refunds within 5 to 15 business days if your request is approved. For Android purchases through Google Play, contact Google Support with the same information. Stopee recommends requesting the refund within 48 hours of the charge for the best chance of approval.

Website purchase refunds

Refunds for website purchases are processed by Cameo directly. If you dispute a charge or cancel within the required timeframe, Cameo will refund the amount to your original payment method within 5 to 10 business days.

Your consumer rights under australian law

Regardless of what Cameo's terms say, you have consumer protections under the Australian Consumer Law (ACL). These rights apply to all purchases and subscriptions made by Australian residents, including digital content and services.

The right to goods and services of acceptable quality

Under section 139A of the ACL, any service (including a personalised video) must be of acceptable quality. If the video you received was significantly below standard, did not match the creator's description, or did not achieve the purpose you made clear to the seller, you can lodge a complaint and request a refund or replacement.

The right to accurate representation

If Cameo or the creator misrepresented what you would receive (for example, claiming a video would be 5 minutes long but delivering 30 seconds), the ACL gives you the right to a refund, replacement, or compensation. Stopee has helped consumers use this protection to recover payments for misleading promises.

The right to cancel in specific circumstances

If you purchased your Cameo subscription online (through the website or app) and you are a consumer (not a business), you may have the right to cancel within 14 days under the Australian Consumer Law, provided you are within the cooling-off period and the service has not yet been fully delivered. However, this right does not apply if the service has already been provided in full (such as a video that has already been created and sent to you).

Escalation to the ACCC

If Cameo refuses your refund request and you believe you have grounds under consumer law, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC). The ACCC investigates misleading or deceptive conduct and can take enforcement action on your behalf. You can also report Cameo to the ACCC at accc.gov.au.

Step-by-step: what to do after you cancel

Cancelling is only the first step. What you do next ensures you don't get charged again and that you secure any refund you're owed.

Monitor your billing statement

After you cancel, watch your credit card or bank statement for the next 30 days. If you see another charge from Cameo after your cancellation date, contact your bank or card provider immediately and dispute the charge. Stopee recommends setting a calendar reminder to check your statement 5 days after your expected cancellation date.

Request a refund if you were charged after cancelling

If a charge appears after you cancelled, email hello@cameo.com with a copy of your cancellation confirmation (screenshot or email receipt) and your billing statement showing the unauthorised charge. Request a refund and explain that you cancelled before the renewal date. Most platforms reverse unauthorised charges within 3 to 5 business days if you provide clear evidence.

Save your cancellation confirmation

If you cancelled through the app or web, take a screenshot of the confirmation message. If you cancelled by email, save the email chain. This proof is essential if you need to dispute a charge or file a complaint with the ACCC or your bank.

Common mistakes when cancelling cameo

Cancellation mishaps are frustrating, and most are preventable if you know what to watch for. Stopee has tracked patterns in cancellation failures, and here are the traps you must avoid.

Mistake 1: deleting the app instead of unsubscribing

The most common error is assuming that deleting the Cameo app will stop your subscription. It will not. Your subscription lives in Cameo's server, not on your phone. Deleting the app only removes the application from your device; your paid feature subscription remains active, and you will be charged at the next renewal. Always unsubscribe through the app menu or web portal before you delete the app.

Mistake 2: cancelling too close to the renewal date

If you cancel one hour before your billing cycle renews, Cameo's system may have already processed the charge. Stopee recommends cancelling at least one full day before your renewal date to allow the system to deactivate your subscription before the automatic charge is triggered. Check your renewal date before you cancel.

Mistake 3: not following up on non-delivered videos

You book a video, the creator accepts, but weeks pass and you never receive it. Many users assume they must accept the delay. In fact, if a video remains unfulfilled after 60 days, you should email Cameo and request a refund or credit. Don't wait; escalate immediately.

Mistake 4: assuming all charges are non-refundable

Cameo states that subscription fees are non-refundable, but this does not cover all scenarios. If you were charged after cancelling, if the content was not delivered, or if the quality failed consumer standards, you have legitimate grounds for a refund. Don't accept a "no refund" response without pushing back with evidence.

Pricing and comparison at a glance

Understanding what you're paying for helps you decide what to cancel and what to keep.

Checklist: everything to do before and after cancelling

Use this checklist to ensure you cancel correctly and protect yourself from unwanted charges.

Before you cancel

• Log into your Cameo account and identify exactly which subscription or video you want to cancel
• Check your next renewal date (visible in your account or billing statement)
• Note the name of the creator and your username
• Screenshot or print your current billing statement showing the charge
• Confirm whether you purchased through the app or website

During cancellation

• Cancel at least one full day before your renewal date
• Use the unsubscribe button in the app or web portal if possible (fastest method)
• If you encounter an error, email hello@cameo.com with your details
• Take a screenshot of the cancellation confirmation
• Note the date and time you cancelled

After cancellation

• Save the cancellation confirmation email or screenshot
• Set a phone reminder to check your billing statement 5 days later
• Verify no charge appears on your card at the next renewal date
• If an unexpected charge appears, dispute it immediately with your bank or the app store
• Keep all correspondence with Cameo in case you need to escalate to the ACCC

How stopee can help you cancel with confidence

Cancelling a subscription should not feel like a puzzle. At Stopee, our mission is to demystify cancellation processes and help Australian consumers take control of their digital subscriptions. Whether you're dealing with non-delivered content, unexpected recurring charges, or simply want to stop using a service, Stopee has helped thousands of consumers cancel Cameo and recover disputed charges.

Visit Stopee at stopee.com to access our full library of cancellation guides, escalation templates, and consumer rights resources. If you need direct assistance, our team can walk you through the cancellation process, help you draft a refund request email, or guide you on filing a complaint with the ACCC. Stopee is here to ensure you cancel on your terms.

Contact information for cameo support

Email: hello@cameo.com

Website: cameo.com

For Australian consumer complaints: Australian Competition and Consumer Commission (ACCC) at accc.gov.au