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Cancel Flotrack: The Right Way
How to cancel your flotrack subscription in australia
What you need to know about flotrack
Flotrack is the track and field streaming vertical within the FloSports network, delivering live athletics coverage, event replays, original documentaries and an extensive archive of global track meets and marathons. If you subscribe to Flotrack, you access this specialist sports content through recurring digital membership across iOS, Android and most major streaming devices.
The service operates on an auto-renewing subscription model, which means your account continues to charge until you actively cancel. Understanding how Flotrack's billing cycle works is essential before you take action, especially if you're on an annual plan with a substantial upfront payment.
How flotrack fits into the FloSports ecosystem
Flotrack functions as one vertical within the broader FloSports portfolio. Many subscribers purchase a single Flo membership that unlocks multiple sports verticals-track and field, wrestling, football and more. If you hold a bundled FloSports subscription, cancelling Flotrack specifically may not be an option; you may instead need to cancel your entire FloSports account or contact support to adjust your bundle. At Stopee, we recommend clarifying this distinction before you begin the cancellation process.
Pricing and billing structure for flotrack
Flotrack offers two standard subscription plans, each with different billing cadences and cost implications for Australian customers.
| Plan type | USD price | Approximate AUD | Effective monthly cost |
|---|---|---|---|
| Monthly | US$29.99 | Approx A$46/month | US$29.99 per month |
| Annual | US$150 | Approx A$233/year | US$12.50 per month (approx A$19.40) |
| Promotional rates | Varies | Varies | Lower than list price in some offers |
Why pricing matters when you cancel
Annual plans lock in a lower effective monthly rate-roughly 58% cheaper than monthly billing-but require a larger upfront commitment. This pricing structure creates a genuine financial consequence: if you cancel an annual plan after two months, you've paid approximately A$233 for less than one-quarter of the year's access. The longer you delay cancellation after an annual renewal, the more money sits unused in your account. Stopee's approach is to help you identify the exact renewal date and act before it, not after.
Local Australian prices may vary based on app store markups, payment processor fees and GST. Always confirm the exact amount charged to your card before you decide whether to keep or cancel your subscription.
How to cancel your flotrack subscription step by step
Flotrack requires written cancellation requests sent directly to the parent company, FloSports Inc, at their Austin, Texas head office. This is not a self-service cancellation available through the mobile app or website settings.
The official cancellation method
FloSports Inc requires you to communicate your cancellation request in writing. Follow these steps carefully to ensure your request is logged and acted upon.
- Gather your account information
- Locate your Flotrack username or email address associated with your account
- Note your account creation date and any reference or subscription ID visible in your app or email receipts
- Write down the exact date of your next renewal charge
- Draft your cancellation email
- Address your message to [email protected]
- Use the subject line: "Request to cancel Flotrack subscription"
- State your full name, email address and account username in the first paragraph
- Explicitly write: "I request cancellation of my Flotrack subscription effective immediately" or "effective [specific date]"
- Keep the email brief and professional-no lengthy explanations needed
- Send a postal letter as backup (recommended for higher stakes)
- Address your letter to: FloSports Inc, 301 Congress Avenue, Austin, Texas 78701, USA
- Include your full name, email address, phone number and account details
- State your cancellation request clearly and date the letter
- Send via registered or tracked mail so you have proof of delivery
- Allow 10-15 business days for postal processing
- Contact FloSports customer support by phone as a priority confirmation
- Call +1.844.278.1870 during US business hours (note the time difference for Australian callers)
- Provide your account details and state your cancellation request verbally
- Ask the support representative to confirm they have logged your request and provide a reference number
- Request confirmation via email that your cancellation has been processed
- Document your cancellation attempt
- Screenshot or save the email confirmation you receive from FloSports
- Keep the phone call reference number in a safe location
- Note the date and time of your cancellation request
- Monitor your account for at least three billing cycles to confirm no further charges occur
Timing your cancellation to avoid extra charges
Warning: FloSports processes cancellations on a renewal-date basis. If you cancel after your renewal has posted, you've already been charged for the next billing period. Contact support immediately if this occurs and request a refund-more on this below.
Calculate your renewal date from your last billing email or app account settings. If your subscription renews on the 15th of each month and today is the 14th, cancelling now prevents tomorrow's charge. If today is the 16th, you've already been charged and must request a refund.
What happens after you cancel your flotrack subscription
Once FloSports confirms your cancellation, your account moves into a wind-down period with specific access rules.
Access and service during the wind-down period
You retain full access to Flotrack content through the end of your current paid billing period. If you cancel mid-month on a monthly plan, you can still stream until your renewal date would have occurred. If you cancel an annual plan in month three, you lose access after the annual renewal date-you do not receive a refund for the remaining nine months under standard commercial terms.
Your login credentials remain active, and all saved preferences (watch history, bookmarks, favourite athletes) persist until the cancellation takes effect. There is no grace period or extended trial after your paid access ends.
Confirming the cancellation has taken effect
After your access termination date has passed, attempt to log in to Flotrack. You should receive an error message or notification that your subscription has expired. If you can still log in and access content after the expected termination date, contact FloSports immediately-your cancellation may not have been processed.
Review your bank or credit card statements for 60 days after your expected termination date. If a charge appears after the date you cancelled, contact your card issuer and FloSports simultaneously to dispute the unauthorised charge.
Understanding your refund rights under australian consumer law
Australia's Consumer Law grants you protections that may entitle you to a refund even if Flotrack's terms say otherwise.
When refunds are legally required
The Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) states that services must be supplied with due care and skill, and within a reasonable time. If Flotrack fails to deliver the service as advertised-for example, if major events do not stream, the app crashes consistently, or content is unavailable-you have grounds to request a refund for the affected period.
Additionally, if you cancel within 14 days of purchase and Flotrack is supplied as a digital good, you may have a cooling-off right depending on how you obtained the subscription. Digital services purchased directly from FloSports' website may qualify; those purchased through app stores (Apple, Google) are subject to each platform's refund policy, which typically allows 48 hours.
Requesting a refund via FloSports
If you believe you qualify for a refund, include this in your cancellation request. Send a separate email to [email protected] explaining:
- The specific reason you're requesting a refund (service failure, breach of Consumer Law, 14-day cooling off period, etc.)
- The dates you used the service and experienced the issue
- The amount you paid and the refund amount you're seeking
- References to Australian Consumer Law if applicable
FloSports is not legally required to grant refunds for "change of mind" cancellations, but they may issue a discretionary credit if you ask.
Escalating a refund dispute to the ACCC
If FloSports refuses to refund you and you believe you have a valid legal claim, contact the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au or call 1300 302 502. The ACCC can investigate breaches of Consumer Law and apply pressure on companies that ignore consumer rights. Stopee recommends documenting all communications with FloSports before escalating to the ACCC-screenshots, email timestamps and reference numbers strengthen your case.
Common mistakes that delay or prevent cancellation
Cancelling a subscription should be straightforward, yet many Flotrack subscribers encounter unnecessary friction. Here are the traps to avoid.
Mistake one: assuming the app has a cancel button
Many streaming services let you cancel directly in the mobile app. Flotrack does not. Users often spend 20-30 minutes searching the app settings, only to discover there is no self-service cancellation option. From the start, accept that you must communicate with FloSports directly-via email, post or phone.
Mistake two: cancelling too close to renewal
If your renewal occurs on the 20th and you email FloSports on the 19th at 11:59 PM, your cancellation may not process before the automated billing trigger fires. Allow at least 5-7 business days between your cancellation request and your renewal date. If you're within 48 hours of renewal, call +1.844.278.1870 immediately rather than relying on email.
Mistake three: not following up
One email and no response does not guarantee cancellation. If you don't receive a confirmation within 3-5 business days, send a follow-up email or call support. Pro tip: include your original email timestamp in the follow-up-"I sent a cancellation request on [date] and have not received a confirmation."
Mistake four: confusing flotrack with a broader FloSports bundle
If you subscribed to a FloSports bundle that includes Flotrack, wrestling, football and other verticals, cancelling only Flotrack may not be possible. You may be required to cancel your entire FloSports account. Always clarify with support whether you're paying for Flotrack alone or as part of a bundle before you request cancellation.
Mistake five: ignoring the postal address option
Email and phone support can be unreliable for subscription cancellations because verbal promises and emails lack legal weight if the company denies receiving them. A registered letter to 301 Congress Avenue, Austin, Texas 78701 creates a paper trail and forces FloSports to acknowledge receipt. This costs a few dollars but eliminates "we didn't receive your email" disputes.
Pricing and plan comparison for cancellation planning
Use this table to calculate your break-even point and decide whether cancellation makes financial sense.
| Scenario | Plan type | Total paid | Months used | Cost per month | Refund likely? |
|---|---|---|---|---|---|
| Cancelled after 1 month (annual plan) | Annual | A$233 | 1 | A$233 | Possible under Consumer Law |
| Cancelled after 3 months (annual plan) | Annual | A$233 | 3 | A$77.67 | Unlikely unless service failure |
| Cancelled after 6 months (annual plan) | Annual | A$233 | 6 | A$38.83 | No-break-even reached |
| Cancelled after 1 month (monthly plan) | Monthly | A$46 | 1 | A$46 | Possible under 14-day rule |
| Cancelled after 2 months (monthly plan) | Monthly | A$92 | 2 | A$46 | No-only next charge prevented |
| Cancelled just before renewal | Monthly or annual | Current period | Until renewal date | Varies | No-correct timing prevents charge |
Reviewing your decision: should you really cancel flotrack?
Before you commit to cancellation, pause and assess whether it aligns with your actual usage and budget.
Reasons to keep your flotrack subscription
If you follow track and field closely-whether you support distance runners, sprinters, field events or marathons-Flotrack is the primary streaming source for global elite athletics. No other service matches its archive depth and live broadcast calendar. If you use the service at least twice a month, your effective cost (roughly A$19.40 per month on an annual plan) remains competitive with other sports streaming subscriptions.
Strong reasons to cancel
Cancel if track and field no longer fits your entertainment budget or interests. If you subscribed for a specific athlete or event and that event has passed, your use case has expired. If you're paying for a FloSports bundle but only watch track and do not use wrestling, football or other verticals, calculate whether the bundle price justifies your actual usage-if not, cancellation may free up money for services you use more.
At Stopee, we've helped thousands of consumers cancel subscriptions they no longer need. If Flotrack feels like a financial obligation rather than a source of joy, cancellation is the right choice.
Your cancellation checklist
Use this checklist to ensure your cancellation is processed correctly and on schedule.
- I have identified my next Flotrack renewal date
- I have located my account username, email and subscription reference number
- I have confirmed whether I hold a Flotrack-only subscription or a bundle
- I have drafted a cancellation email to [email protected]
- I have sent the cancellation request at least 5-7 days before renewal
- I have received a confirmation email or reference number from FloSports
- I have noted the confirmation in writing and saved it in a safe location
- I have called +1.844.278.1870 to verbally confirm the cancellation request
- I have monitored my bank statement for unauthorised charges after the cancellation date
- I have attempted to log in to Flotrack after the expected termination date to verify access has ended
How to contact FloSports to cancel your flotrack subscription
FloSports Inc is headquartered in Austin, Texas and serves customers globally. All cancellation requests must be directed to their office.
Email cancellation request
Send your cancellation request to: [email protected]
Subject line: "Request to cancel Flotrack subscription"
Include your full name, email address, account username and a clear statement that you request cancellation.
Telephone cancellation request
Call: +1.844.278.1870
Hours: US business hours (note the time difference from Australia-Austin is typically 14-16 hours behind Australian Eastern Time)
Have your account details ready and request a reference number for your cancellation request.
Postal cancellation request
Send a registered letter to:
FloSports Inc
301 Congress Avenue
Austin, Texas 78701
United States of America
Include your full name, email, phone number, account username and a clear statement of your cancellation request. Use registered or tracked mail to prove delivery.
Final thoughts on cancelling your flotrack subscription
Cancelling Flotrack requires patience and clear communication, but it is a straightforward process once you understand that written requests are required. Calculate your break-even point, confirm your renewal date, and allow adequate time for FloSports to process your cancellation before the next charge posts.
If you face resistance or your cancellation is not honoured, Australian Consumer Law provides you with escalation options. The ACCC can investigate breaches, and small claims tribunals can award refunds if FloSports acts unfairly.
Stopee exists to demystify subscription cancellation and empower you to take control of your digital memberships. Whether you're cancelling Flotrack or any other service, our guides walk you through every step and flag the common traps. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and reclaim their money. Visit Stopee.com today for guides to hundreds of services, and take action before your next renewal date passes.