Manage Living Scriptures

How to cancel living scriptures in australia and stop recurring charges

What is living scriptures and why you might want to cancel

Living Scriptures is a faith-based streaming service that delivers family-friendly Christian films, animated scripture stories and audio content through apps and smart TV devices. The service operates on monthly and annual subscription models, marketed with promotional pricing and an emphasis on wholesome entertainment for families.

If you've signed up for Living Scriptures and now want to cancel, you're not alone. Many Australian subscribers find themselves confused about billing arrangements, surprised by renewal charges, or simply no longer using the service. At Stopee, we help thousands of consumers navigate cancellation processes every month, and Living Scriptures raises some common obstacles you should know about before you start.

When cancellation becomes urgent

You might need to cancel immediately if you've been charged without consent, if your trial converted to a paid subscription without clear notification, or if you've changed your mind about the service. Regardless of your reason, cancelling within the right timeframe prevents unwanted charges and protects your refund rights under Australian Consumer Law.

How living scriptures structures its billing

Living Scriptures offers both direct billing (charged by Living Scriptures Inc. directly) and third-party billing (charged through app stores like Google Play, Apple App Store, or Amazon). This matters enormously because your cancellation method and refund eligibility depend entirely on which billing route you used. If your statement shows a charge from Apple or Google instead of Living Scriptures Inc., you'll cancel through that marketplace, not through Living Scriptures customer service.

Your consumer rights under australian consumer law

Australian Consumer Law protects you when cancelling subscriptions, and understanding these rights strengthens your position if Living Scriptures refuses to cooperate.

Key protections you have as an australian consumer

The Australian Consumer Law (ACL), enforced by the Australian Competition and Consumer Commission (ACCC), guarantees you the right to cancel a continuing supply contract (like a subscription) within 14 days if the contract wasn't provided in writing before you paid. If Living Scriptures didn't give you clear written terms before charging your first payment, you can demand a full refund within that 14-day window.

Additionally, the ACL requires that goods and services be of acceptable quality and fit for purpose. If the app doesn't work, streams constantly buffer, or the advertised content library doesn't match what you're shown, you have grounds to request a refund or cancellation without penalty.

When to escalate to the ACCC

If Living Scriptures refuses to cancel your subscription, ignores your cancellation request, continues charging after you've cancelled, or misleads you about refund terms, contact the Australian Competition and Consumer Commission. The ACCC investigates unfair contract terms and misleading billing practices. You can lodge a complaint online at accc.gov.au or call 1300 302 502. Having documented proof of your cancellation attempts (emails, screenshots, dates) strengthens your case significantly.

How to cancel living scriptures: step-by-step methods

Your cancellation path depends on whether you subscribed directly with Living Scriptures or through a third-party app marketplace.

Cancelling a direct subscription with living scriptures

If your bank or credit card statement shows charges from Living Scriptures Inc. directly, follow these steps to cancel via phone or mail.

1. Call Living Scriptures customer service at +1 800-548-4647 (available Monday to Friday, 9 am to 5 pm Mountain Standard Time, which is 2 am to 8 pm Australian Eastern Time same day)
   • Note: This is a US number; international call costs may apply depending on your phone plan
   • Have your account email address and subscription plan ready before calling
   • Ask the representative to confirm your cancellation in writing via email immediately after the call
2. Alternatively, send a written cancellation request by post to: Living Scriptures Inc., 3625 Harrison Boulevard, Ogden, Utah 84403, United States
   • Include your full name, email address, phone number and the email address linked to your Living Scriptures account
   • State clearly that you wish to cancel your subscription effective immediately
   • Ask for written confirmation of cancellation
   • Send via registered mail so you have proof of delivery
3. Wait for written confirmation of cancellation from Living Scriptures before your next renewal date
   • Check your email (including spam folders) for this confirmation within 5 business days
   • If you don't receive it, call again and request email confirmation
4. Monitor your bank or credit card for the next billing cycle to confirm charges have stopped
   • If you're charged again after cancellation, take a screenshot and contact your bank immediately
   • Dispute the charge as unauthorised if Living Scriptures continues billing

Warning: Because Living Scriptures is based in the United States, email responses can take longer than Australian services. Don't assume silence means acceptance. Follow up within 7 days if you haven't received written confirmation.

Cancelling a subscription billed through apple app store

If your invoice shows a charge from Apple, you cancel through Apple, not Living Scriptures directly.

1. Open the App Store app on your iPhone or iPad and tap your profile icon (top right)
   • Alternatively, open Settings, tap your name, then select Subscriptions
2. Tap Subscriptions (or manage subscriptions if you're in Settings)
   • You'll see a list of all active subscriptions linked to your Apple ID
3. Find Living Scriptures in the list and tap it
   • If you don't see it, scroll down or search for it
4. Tap Cancel Subscription (or Edit if you see options to pause or downgrade first)
   • Apple will confirm the cancellation and may offer a discount to keep you subscribed; you can decline
5. Confirm you want to cancel when prompted
   • Your subscription will end at the end of your current billing period, not immediately
   • You'll retain access to Living Scriptures content until that date
6. Check your email for cancellation confirmation from Apple within 1 hour
   • If you don't receive it, repeat the steps to verify cancellation completed

Pro tip: Apple allows you to cancel up to 15 minutes before your renewal date and still get a refund if you request it within 14 days of purchase. If you were charged unexpectedly and didn't consent, contact Apple Support at support.apple.com and request a refund citing the ACL's 14-day right.

Cancelling a subscription billed through google play store

If your statement shows a Google Play charge, cancel through the Google Play app on your Android device.

1. Open the Google Play Store app and tap your profile icon (top right)
   • Select Manage your Google Account
2. Go to the Payments and subscriptions tab
   • If you don't see this tab, scroll right to find it
3. Tap Subscriptions
   • All active subscriptions will appear here
4. Select Living Scriptures
   • Review the billing date and amount charged
5. Tap Cancel subscription at the bottom
   • Google will ask why you're cancelling; you can skip this or provide feedback
6. Confirm cancellation when prompted
   • Your access ends at the end of your current billing period
   • You'll receive an email confirmation to your Google account email address

Warning: Google Play cancellations take effect immediately, but you retain access until your renewal date passes. If you're charged after cancellation, Google Play allows refund requests within 48 hours of the charge; after that, you'll need to dispute via your bank or contact the ACCC.

Cancelling a subscription billed through amazon or alexa devices

If you subscribed via Amazon Prime Video or an Amazon-linked Alexa device, cancel through your Amazon account.

1. Visit amazon.com.au and sign into your account
   • On mobile, open the Amazon app
2. Navigate to Account and select Your memberships and subscriptions
   • You may need to search for this option if your Amazon menu layout differs
3. Find Living Scriptures in the list and click Manage membership or Edit
   • Review the renewal date and next charge amount
4. Select Cancel membership or Cancel subscription
   • Amazon will show your cancellation date (end of current billing period)
5. Confirm the cancellation
   • You'll receive an email confirmation to your Amazon account email within 1 hour
6. Verify the cancellation by returning to Your memberships and subscriptions
   • Living Scriptures should no longer appear as an active subscription

Amazon typically allows refunds within 48 hours of a charge if you've cancelled the subscription. If you're outside that window but believe you were misled, contact Amazon Customer Service or request a refund through the ACCC.

Refund eligibility and how to claim one

Whether you receive a refund after cancelling Living Scriptures depends on your billing route, how long you've been subscribed and your cancellation timing.

Direct billing refund conditions

If you subscribed directly with Living Scriptures and paid via credit card, you can request a refund under the 14-day cooling-off period if the subscription wasn't provided in writing before your first charge. After 14 days, refunds are discretionary unless you can prove the service failed to perform (constant buffering, broken app, missing advertised content).

To claim a refund from Living Scriptures directly, call customer service at +1 800-548-4647 and request a refund along with cancellation. Explain clearly why you believe a refund is due (within 14 days, service failure, misleading terms). Ask for confirmation via email. If they refuse, escalate to the ACCC with screenshots of your account, billing history and all correspondence.

Marketplace refund conditions

Apple, Google Play and Amazon each have their own refund windows. Apple and Google Play generally allow refunds within 48 hours of a charge if you request cancellation quickly. Amazon's policy is similar but can vary. After this window closes, you can still request a refund by explaining why (misleading ads, service failure, accidental purchase) but it's not guaranteed.

If a marketplace refuses your refund, dispute the charge with your bank as an unauthorised or misleading transaction. Australian banks must investigate disputes within 10 business days under the ePayments Code. Include screenshots of the service's failures or terms you claim were misleading.

Prorated refunds for annual plans

If you paid for a full year upfront and cancel early, you may be entitled to a prorated refund for the unused portion. This depends on Living Scriptures' terms and the billing route. Contact customer service and explicitly request a prorated refund, stating how many months remain on your plan. At Stopee, we've seen services honour prorated requests when customers ask clearly, even when terms are vague.

What happens after you cancel

Cancelling can feel stressful, especially if you've been surprised by charges or struggled with customer service. Here's what to expect next and how to protect yourself.

Immediate actions after cancellation

Once you've cancelled via phone, mail or app marketplace, your subscription ends at the end of your current billing period (or sometimes immediately, depending on the method). You'll retain access to content until that date passes. After the renewal date, you should see no further charges.

Take these steps immediately after cancelling:

• Screenshot or photograph your cancellation confirmation (email or app screen showing cancellation status)
• Note the exact date you cancelled and the method you used
• Mark your calendar with the final renewal date so you can verify charges stop
• Check your email (all folders, including spam and promotions) for a confirmation within 24 to 48 hours

Monitoring for unwanted charges

Watch your bank or credit card statement closely for the next 3 billing cycles after your cancellation date. If you see a charge from Living Scriptures, Apple, Google Play or Amazon after your renewal date has passed, contact your bank immediately and dispute the charge.

Pro tip: Set a phone reminder for 2 days after your renewal date to manually check your statement. This catches surprise charges quickly while you're still within dispute windows.

Common mistakes to avoid when cancelling

Many Australians lose refunds and end up charged months after cancellation because of simple oversights. Learning these mistakes now could save you money and frustration.

Mistake 1: assuming deletion of the app equals cancellation

Deleting the Living Scriptures app from your phone does not cancel your subscription. Your subscription lives in the app store or your account, not on your device. You must cancel through the method matching your billing route (app store or direct customer service), not just delete the app. Hundreds of subscribers delete the app, feel satisfied, then get shocked by a charge 30 days later.

Mistake 2: not confirming which billing party you used

Check your bank or credit card statement right now. If the charge shows "Apple Inc.", "Google Inc." or "Amazon Digital AU", you cancel through those platforms, not Living Scriptures. If it shows "Living Scriptures Inc." or a Utah-based processor, you cancel directly. Contacting the wrong party wastes time and leaves your subscription active.

Mistake 3: ignoring the renewal date

When you cancel, services tell you when your access ends and the next charge would have occurred. This date is critical. If you cancel on the 15th but your renewal isn't until the 28th, you'll still have access until the 28th, and you won't be charged again. But you must cancel before the 28th hits, or you'll be charged for another period. Write this date down.

Mistake 4: not requesting written confirmation

If you cancel by phone with Living Scriptures, insist the representative emails you a cancellation confirmation immediately. "Yes, you're cancelled" spoken over the phone is useless if you later need proof. Written confirmation protects you if Living Scriptures charges you again and claims they have no record of your cancellation request.

Mistake 5: waiting too long to dispute a charge

If you're charged after cancellation, contact your bank within 14 days of the charge. Banks can only dispute transactions within a limited window (usually 14 to 30 days, depending on your bank). The longer you wait, the harder it becomes to recover your money. Act the moment you see an unexpected charge.

Pricing table: living scriptures subscription plans

Note: Pricing and trial terms vary by region, billing method and current promotions. Always confirm the exact amount and dates in your account before cancelling.

Comparison: living scriptures vs similar services

Living Scriptures' refund policy is less transparent than some competitors, which is why clear cancellation timing matters. Stopee recommends reviewing any service's cancellation terms before committing to annual billing.

Cancellation checklist for living scriptures

Use this checklist to ensure you've covered every step and protected yourself against surprise charges.

• [ ] Check your bank or credit card statement to identify whether charges come from Living Scriptures Inc., Apple, Google Play or Amazon
• [ ] Note your next renewal date and mark it on your calendar
• [ ] Choose your cancellation method (phone, mail, or app marketplace) based on your billing route
• [ ] Complete cancellation before your renewal date
• [ ] Request written confirmation of cancellation via email (if cancelling via phone or mail)
• [ ] Screenshot your cancellation confirmation (app screen or email)
• [ ] Wait for confirmation from Living Scriptures or your app marketplace within 24 to 48 hours
• [ ] Check your statement 3 days after the renewal date to confirm no charge appears
• [ ] If charged unexpectedly, contact your bank within 14 days to dispute the charge
• [ ] Keep all screenshots and correspondence for at least 6 months as proof

Contact details and escalation

If Living Scriptures refuses to cancel, ignores your request or continues billing after cancellation, use these official channels to escalate your complaint.

Direct contact with living scriptures

Living Scriptures Inc., 3625 Harrison Boulevard, Ogden, Utah 84403, United States. Phone: +1 800-548-4647 (Monday to Friday, 9 am to 5 pm MST; 2 am to 8 pm AEST same day). When calling or writing, always include your full name, email address, account email and a clear statement that you're cancelling effective immediately.

Escalation: australian competition and consumer commission (ACCC)

If Living Scriptures doesn't respond within 14 days or refuses to cancel despite your clear request, lodge a complaint with the ACCC. Visit accc.gov.au, select Make a complaint, and describe your issue. Include copies of emails, screenshots of billing, and a timeline of your cancellation attempts. The ACCC investigates unfair contract terms and misleading billing practices and can force refunds or service changes. Phone: 1300 302 502.

Your bank's dispute process

If you've been charged after cancellation, contact your bank's customer service line (usually on the back of your card or their website) within 14 days of the charge. Request a dispute or chargeback, citing unauthorised billing or misleading terms. Provide your cancellation confirmation as evidence. Banks must investigate within 10 business days and usually side with consumers in subscription disputes when clear evidence of cancellation exists.

Wrapping up: take control of your subscription

Cancelling Living Scriptures should be straightforward, but the service's reliance on third-party billing and its US-based support can complicate the process for Australian subscribers. The good news: you have clear rights under Australian Consumer Law, multiple cancellation pathways and escalation options if the service refuses to cooperate.

The most important steps are identifying your billing route, cancelling well before your renewal date, and keeping written proof of cancellation. If you're unsure about any stage, return to the step-by-step guides above or contact the ACCC-they exist to help you, and they take billing disputes seriously.

At Stopee, we've helped thousands of consumers cancel subscriptions, navigate refund disputes and recover unwanted charges. Whether you're cancelling Living Scriptures today or thinking ahead to protect yourself from future subscription traps, our guides and tools are here to empower you. Your money and your time matter. Cancel confidently.