Manage Marquee Tv

How to cancel your marquee TV subscription in australia

What is marquee TV

Marquee TV is a specialist streaming platform built for performing arts lovers, offering on-demand access to opera, ballet, theatre, concerts and cultural documentaries across your devices. The service curates content from institutional and independent producers, with a catalogue of several hundred titles updated regularly. You subscribe monthly or annually, and Marquee TV treats your subscription as an ongoing contract that renews automatically until you cancel.

Why australians use marquee TV

If you're passionate about live performance and classical arts, Marquee TV fills a niche that mainstream streaming services ignore. The platform gives you access to archive recordings and new releases that capture theatre, opera and ballet in ways you won't find on Netflix or Stan. Many subscribers value the curated quality over volume, though this specialisation also means the service isn't for everyone.

How marquee TV differs from other streaming services

Unlike generalist streamers, Marquee TV focuses exclusively on performing arts. This means you won't find action films or reality television here. The service also distinguishes between subscriptions you buy directly from marquee.tv and those you purchase through Apple or Android app stores, which affects how you cancel and claim refunds. At Stopee, we've seen this distinction trip up subscribers who don't realise their billing route changes the cancellation process.

Marquee TV pricing and subscription plans

Before you cancel, understand what you're paying for and whether a price change triggered your decision to leave.

Marquee TV has communicated a price increase to existing subscribers. If you received a notice about a fee change and that's why you're thinking about cancellation, you have rights. Under Australian Consumer Law, you have 14 days from receiving notice of a material change to cancel without penalty, even if you're mid-contract. More on this below.

Hidden costs and billing traps

Watch out for automatic renewal. Your subscription renews on the same date each month or year, and Marquee TV will charge your card unless you cancel beforehand. Trial periods also convert to paid subscriptions automatically if you don't cancel before the trial ends. At Stopee, we recommend setting a phone reminder three days before your renewal date so you don't accidentally pay for another period after you've decided to leave.

Should you cancel your marquee TV subscription

Before you go through the cancellation process, consider whether you really want to leave or whether the issue is fixable.

Reasons to stay

If you regularly watch ballet, opera or theatre recordings, Marquee TV offers content you genuinely can't find elsewhere. The platform's exclusive partnerships with opera houses and theatres mean some performances are only available here. The A$9.99 monthly cost is also competitive if you're watching at least two or three titles per month.

Reasons to cancel

You might cancel because you've run out of content that appeals to you, a price increase has made the service unaffordable, or you simply aren't using it. Technical issues like login problems or app crashes could also frustrate you into leaving. Whatever your reason, you have the right to cancel, and Stopee is here to guide you through the process cleanly.

How to cancel your marquee TV subscription

Your cancellation method depends on where you subscribed. Follow the steps for your specific situation to avoid confusion and ensure your cancellation is processed.

Cancel a direct marquee TV subscription (subscribed on marquee.tv)

If you signed up on the Marquee TV website directly, follow these steps to cancel.

1. Visit marquee.tv and log into your account.
   • Use the email address and password you registered with.
   • If you've forgotten your password, click "Forgot password?" and reset it before proceeding.
2. Navigate to your account settings.
   • Look for a gear icon or "Account" link, usually in the top right corner or menu.
   • Select "Settings" or "My account".
3. Look for the Close Account or Cancel subscription option.
   • This is usually near the bottom of the account settings page under "Subscription" or "Billing".
   • Warning: This option sometimes appears under "Danger zone" or "Account management" - read the label carefully.
4. Click Close Account and follow the on-screen prompts.
   • Marquee TV may ask why you're leaving - this feedback is optional but helpful for improving the service.
   • Confirm your cancellation when prompted.
5. Check your email for a cancellation confirmation.
   • Marquee TV should send you a confirmation email to the address on file within 24 hours.
   • Save this email as proof of cancellation.
6. Verify your access to the service.
   • You retain access until the end of your current billing period (your next renewal date).
   • After that date, your access will automatically expire.
   • Log back in after 24 hours to confirm your subscription status shows as "cancelled".

Cancel an apple app store subscription

If you subscribed via your iPhone, iPad or Mac through Apple, you must cancel through the Apple App Store, not through Marquee TV's website. Apple handles billing independently, and cancelling in the Marquee TV app alone won't stop Apple from charging you.

1. Open the Apple App Store app on your Apple device.
   • On iPhone or iPad, tap the "Apps" icon at the bottom.
   • On Mac, open the App Store from your Dock or Applications folder.
2. Tap your profile icon in the top right corner.
   • This is usually a circular image or avatar at the top right of the screen.
3. Select Subscriptions.
   • You'll see a list of all active and expired subscriptions tied to your Apple ID.
4. Find Marquee TV in your active subscriptions list.
   • Tap on it to view your subscription details.
5. Tap Cancel subscription (or "Cancel free trial" if applicable).
   • Read the cancellation summary, which shows when your access will end.
   • Confirm the cancellation.
6. Verify the cancellation status.
   • The Marquee TV subscription should now show as "Expires on [date]" instead of "Renews on [date]".
   • You'll receive an email confirmation from Apple within a few minutes.

Cancel a google play store subscription

If you subscribed via an Android phone or tablet through Google Play, Google handles your billing. Cancelling only in the Marquee TV app won't prevent Google from charging you.

1. Open Google Play on your Android device.
   • Tap the menu icon (three horizontal lines) in the top left.
2. Select Subscriptions.
   • You'll see all active subscriptions under your Google account.
3. Find Marquee TV in the list.
   • Tap on it to open the subscription details.
4. Tap Cancel subscription.
   • Google will show you the date your access will end.
   • Follow any additional prompts and confirm the cancellation.
5. Receive your cancellation confirmation.
   • Google sends a confirmation email to your account email address.
   • Return to Google Play after 24 hours to confirm the subscription status has changed to "Cancelled".

Cancel by contacting marquee TV support

If you're unable to cancel through the website or app store, or if you're having trouble accessing your account, email Marquee TV directly.

1. Compose an email to support@marquee.tv.
   • Use the email address registered with your Marquee TV account.
2. Write a clear subject line.
   • Example: "Subscription cancellation request - [Your Name]".
3. Include the following information in your message:
   • Your full name.
   • Your email address associated with the account.
   • Your subscription plan (monthly or annual).
   • The date you want the cancellation to take effect (ideally your next renewal date).
   • A brief statement: "I wish to cancel my Marquee TV subscription and close my account."
4. Send the email and keep a copy.
   • Save the email you send as proof of your cancellation request.
5. Wait for Marquee TV's response.
   • Support should reply within 2-3 business days with a confirmation.
   • Warning: If you don't hear back within 5 business days, follow up with another email or contact them through their website contact form.

Your australian consumer rights and refunds

Australian Consumer Law protects you when you cancel digital services, and Stopee believes you should know these rights before you accept any "no refund" claim.

The 14-day cooling-off right

Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), you have a 14-day right to cancel a distance contract (like an online subscription) after you've purchased it. However, Marquee TV's terms include a waiver of this right once you begin streaming content. By accepting the service and watching performances, you may forfeit the standard cooling-off period. This is legal in Australia for digital content, so be aware that once you start using the service, a refund becomes much harder to claim.

Early termination and no-refund clauses

Marquee TV's terms state that cancellations take effect at the end of your current billing period, and no refund is issued for the time already charged. This means if you cancel mid-month or mid-year, you won't recover the unused portion. You keep access until your renewal date, but you won't receive a credit or refund. This is standard for subscription services and aligns with Australian Consumer Law as long as the terms are transparent.

Price increases and your right to exit

If Marquee TV notified you of a price increase, you have stronger rights. Under Australian Consumer Law, if a company materially changes the terms of a contract (including the price), you have 14 days from receiving notice to cancel without penalty, even if you're locked into an annual plan. You're entitled to a refund of any fees paid for the new period if you cancel within this window. Check your emails for a price change notification and note the date it was sent. If you received a notice, you can cancel and request a refund for the portion of your subscription under the new rate.

App store billing and third-party refunds

If you subscribed via Apple or Google, cancelling your subscription with them usually doesn't trigger a refund automatically. However, both Apple and Google allow you to request a refund within 14 days of a purchase if the app or service hasn't met your expectations. You can submit a refund request directly to Apple or Google; they will review it and often approve it if you're within the window. This is separate from Marquee TV's no-refund policy and can work in your favour.

When to escalate to ACCC

If Marquee TV refuses to honour your rights under Australian Consumer Law (for example, refusing a refund after a price increase within the 14-day window), you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC). The ACCC investigates unfair contract terms and misleading practices. Contact the ACCC at accc.gov.au or call 1300 302 502. At Stopee, we've helped thousands of consumers escalate complaints when companies ignore their statutory rights.

What to do after you cancel

Cancelling is just the first step. Protect yourself by verifying the cancellation and managing your account properly afterward.

Confirm your cancellation is complete

After you've submitted your cancellation request, log back into your Marquee TV account (or your app store account) within 24 hours. Your subscription status should now show "Expires on [date]" or "Cancelled" instead of "Renews on [date]". If it still shows "Renews", contact Marquee TV support immediately and ask them to confirm the cancellation manually. Keep your confirmation email in a safe folder for at least 12 months, in case a dispute arises.

Remove payment methods

If you want to prevent any accidental future charges, consider removing the credit card or payment method associated with your Marquee TV account. On marquee.tv, go to Account Settings > Billing and delete the stored card. If you subscribed via Apple or Google, remove Marquee TV from your app store subscriptions list (which you've already done), and optionally remove the app from your device.

Monitor your credit card or bank statement

Watch your statement for 30 days after your cancellation to ensure no further charges appear. If Marquee TV or the app store charges you after cancellation, contact your bank immediately and dispute the charge as unauthorised. Banks can reverse charges within 60 days, so act quickly if this happens.

Common mistakes when cancelling marquee TV

Cancellation feels straightforward, but small oversights can leave you paying longer than intended.

Cancelling in the app only (if you subscribed via app store)

This is the most frequent mistake. If you subscribed via Apple App Store or Google Play, cancelling the Marquee TV app or signing out doesn't stop the subscription. You must cancel through Apple's or Google's subscription settings, not through Marquee TV itself. Stopee has seen subscribers lose money because they deleted the app thinking that would stop the charges.

Not checking the renewal date before cancelling

Many subscribers cancel but then forget when their access actually expires. Marquee TV's terms state you keep access until the end of your current billing cycle. If you cancel on the 15th of the month but your annual plan renews on the 1st of next month, you have access for another 17 days. Note your renewal date and don't be surprised if you can still log in after requesting cancellation.

Ignoring a price increase notice

If you received a price increase notice and didn't read it carefully, you may have missed your 14-day window to cancel without penalty. Read every email from Marquee TV about billing or subscription changes. If a price increase has already taken effect and you're past the 14-day window, you've lost the statutory protection, though you can still cancel for the future.

Forgetting to save your confirmation email

Always save the cancellation confirmation email or take a screenshot of the confirmation page. If a dispute arises, you'll need proof that you requested cancellation. Email providers can delete old messages, so move confirmations to a dedicated folder or print them.

Comparison: marquee TV vs other arts streaming services

If you're leaving Marquee TV, you might consider an alternative. Here's how Marquee TV compares to other Australian options.

Marquee TV is the only service exclusively focused on performing arts in Australia, so your choice to leave usually means either switching to a generalist platform or relying on free broadcasting options like ABC and SBS online.

Your next steps and support

Cancelling a subscription should be simple, and Stopee exists to make sure it is. You now have all the information you need to cancel Marquee TV cleanly, understand your refund rights, and avoid common pitfalls.

If you encounter resistance from Marquee TV or believe you're entitled to a refund under Australian Consumer Law and they've refused, escalate to the ACCC. Stopee has helped thousands of consumers cancel their subscriptions, understand their consumer protections, and recover money they thought was lost. Visit stopee.com for more cancellation guides, step-by-step resources, and templates to use when contacting companies about refunds.

Remember: you have the right to cancel. Your money is your own. Act decisively, document everything, and don't let automatic renewal take more from you than you're willing to give.