Manage Truvy
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Truvy: The Right Way
How to cancel your truvy subscription in canada: step-by-step guide
What truvy is and why you might want to cancel
Truvy is a membership and travel benefits platform available to Canadian customers who want access to exclusive hotel discounts, travel booking tools, and concierge services through monthly or annual subscription plans. You may have enrolled expecting certain perks, or your travel needs may have changed since signing up. Whatever your reason, you deserve a clear, straightforward path to cancellation. At Stopee, we help thousands of Canadian consumers navigate subscription cancellations every month, and Truvy is no exception.
Truvy's business model relies on recurring charges and regular product shipments if you are enrolled in a goods subscription tier. This means your cancellation needs to be processed before your next billing cycle or shipment date to avoid unwanted charges.
Understanding truvy's subscription structure
Truvy offers four primary membership tiers: Gold Monthly, Platinum Monthly, Gold Yearly, and Platinum Yearly. Each plan includes travel perks like hotel credits, VIP airport lounge access, 24/7 travel support, and access to members-only booking rates. If you enrolled in an annual plan, your cancellation deadline is different than if you are on a monthly subscription. Stopee recommends confirming which plan you are currently active on before you contact customer support, as this information helps accelerate your cancellation request.
Truvy membership pricing in canada
Understanding your current plan and billing cycle helps you calculate refund eligibility and determine the right cancellation window.
| Plan | Monthly cost | Annual cost | Key benefits |
|---|---|---|---|
| Gold Monthly | C$44.99 | N/A | Hotel credits, booking engine, travel agent access |
| Platinum Monthly | C$89.99 | N/A | All Gold features plus premium concierge tier |
| Gold Yearly | N/A | C$483.99 | Same as Gold Monthly, billed once annually (approx. 10% savings) |
| Platinum Yearly | N/A | C$967.99 | Same as Platinum Monthly, billed once annually (approx. 10% savings) |
How your billing cycle affects your cancellation timeline
If you enrolled in a monthly plan, Truvy charges your payment method on the same date each month. If you chose an annual plan, you are billed once per year. Your cancellation must be received by Truvy at least two business days before your next scheduled charge to avoid paying for the following period. Most customers can cancel immediately without paying for an extra month, provided the cancellation request reaches Truvy in time.
Your consumer rights when cancelling truvy in canada
Canadian consumer protection law grants you specific rights when dealing with subscription services and goods returned from orders.
Provincial protections and cooling-off periods
Canada does not have a unified national cooling-off period for all subscription services; instead, consumer protections vary by province. Some provinces like Ontario, British Columbia, and Alberta have distance sales regulations that may grant you a 14-day window to cancel certain contracts, depending on how you enrolled (online, phone, or mail). Truvy does not explicitly reference a statutory cooling-off period in its publicly available documentation, which means the company relies on its own return and cancellation policies rather than invoking provincial cooling-off rights.
This is where Stopee's approach differs: we encourage you to check your province's consumer protection legislation before accepting Truvy's 30-day return window as your only option. If Truvy charged you within the last 14 days and you are in a province with distance sales protections, you may have additional legal leverage.
Refund and return protections under canadian law
Truvy's published return policy offers refunds for eligible items returned in resaleable condition within 30 days of delivery, with a 10% restocking fee applied. Shipping charges and return shipping costs are typically deducted from your refund. However, if Truvy shipped defective goods, failed to deliver, or misrepresented the service, you may be entitled to a full refund under the Consumer Protection Act in your province, regardless of the 30-day window.
Document all communication with Truvy, including order confirmations, billing statements, and any emails or call notes related to your cancellation or return. Stopee advises keeping these records for at least 90 days after your refund is processed, as they prove your compliance with the company's terms and protect you if a dispute arises.
How to cancel your truvy subscription
Truvy gives you three cancellation methods; the fastest is a phone call during business hours.
Method 1: cancel truvy by phone (fastest option)
Calling Truvy directly is the quickest way to confirm your cancellation and receive verbal confirmation before the line closes.
- Call the Canada toll-free number 1-855-213-TRUV (1-855-213-8788) during business hours.
- Have the following information ready:
- Your account email address
- Your full name as it appears on the account
- Your order number (visible in confirmation emails)
- Your Associate ID, if applicable
- Tell the representative you want to cancel your subscription effective immediately.
- Ask the representative to confirm your cancellation in writing before hanging up.
- Request the cancellation confirmation number and the date the cancellation takes effect.
- Note the representative's name and the time of your call.
- Truvy typically processes phone cancellations during your call or within 2 business days; you will receive email confirmation.
Pro tip: Call early in the morning or mid-week to reach a representative faster. Avoid calling on Monday morning or Friday afternoon when call volumes peak.
Method 2: cancel truvy via email
Email cancellation is useful if you cannot reach Truvy by phone or prefer a written record of your request.
- Send an email to support@truvy.com with the subject line "Subscription Cancellation Request."
- Include the following details in the body:
- Your full name and account email address
- Your order number
- Your Associate ID (if you have one)
- A clear statement: "I request immediate cancellation of my Truvy subscription effective as of today."
- Your preferred date for cancellation to take effect
- Ask Truvy to send written confirmation of the cancellation, including the cancellation date and confirmation number.
- Do not use vague language like "I want to stop," as support staff may interpret this as a pause or temporary hold.
- Expect a response within 2 to 3 business days.
Warning: Email cancellations can be slower than phone calls and may be missed or delayed if you misspell Truvy's email address. Save a copy of your sent email as proof that you sent the request.
Method 3: cancel through your truvy online account
If you prefer self-service cancellation, you can manage your subscription directly in your Truvy account dashboard.
- Log in to your Truvy account on the website using your email and password.
- Navigate to the "Subscription" tab in your back-office dashboard.
- Locate your active subscription and click the "Cancel" or "Manage" link.
- Follow the prompts to confirm cancellation and select your cancellation date.
- Truvy will display a confirmation message on screen; take a screenshot as proof.
- Check your email within 24 hours for a cancellation confirmation email from Truvy.
Pro tip: You may also find cancellation links embedded in your Truvy billing confirmation emails. These links take you directly to the subscription management page, bypassing the dashboard login.
Important timing and deadlines to avoid extra charges
The cancellation deadline is crucial: Truvy must receive your request at least two business days before your next scheduled billing date to prevent the next charge.
How to find your next billing date
Your next billing date is visible in your Truvy account dashboard, your most recent billing confirmation email, or your payment method's transaction history. If you enrolled on the 15th of a month, your next charge will be on the 15th of the following month. If you enrolled on a yearly plan, check your confirmation email for the annual renewal date. Stopee recommends setting a phone reminder for two days before this date so you do not miss the cancellation window.
What happens if you miss the deadline
If Truvy processes your next billing charge before your cancellation is received, you will need to request a refund separately. This refund will be subject to Truvy's 30-day return window and restocking fees, making it more expensive than cancelling proactively. If you are charged unexpectedly, contact Truvy immediately by phone to dispute the charge and request an expedited refund.
What happens immediately after you cancel
Cancellation is emotionally final, but operationally it unfolds in stages; understanding each one keeps you from second-guessing yourself or missing a refund opportunity.
Within 24 hours
Truvy stops processing new charges to your payment method. Your account status changes to "Cancelled" or "Inactive" in the system. You will receive an email confirmation that includes the cancellation date, your confirmation number, and any final billing information.
At the end of the current billing period
Your access to membership benefits (hotel discounts, concierge, booking engine, lounge access) expires at the end of the month or year in which you cancelled, depending on whether you are on a monthly or annual plan. If you cancelled mid-month, you may retain limited benefits until the 30th of that month. Check your confirmation email for the exact date your benefits end.
Account data retention
Truvy retains your account information for record-keeping, fraud prevention, and to process any outstanding returns or refunds you may be entitled to. You cannot request immediate account deletion, but you can ask Truvy to delete your personal data after a refund is processed by contacting support@truvy.com.
Refunds and return eligibility
Refunds depend on whether you ordered physical goods or are only cancelling the membership service itself.
Refunds for physical goods and shipments
If your Truvy subscription includes recurring shipments of physical products, you may request a return and refund for items you have not yet used. Truvy's policy is straightforward: items returned in marketable, resaleable condition within 30 days of delivery receive a refund of approximately 90% of the item value, with a 10% restocking fee applied. Shipping charges and return shipping costs are deducted.
- Contact Truvy support at 1-855-213-8788 or support@truvy.com to request a return before shipping your items.
- Ask for an RMA (Return Merchandise Authorisation) number; do not ship items without one, as Truvy may refuse to accept unmarked returns.
- Include the RMA number on your return shipping label.
- Ship the items back to the address provided by Truvy.
- Truvy processes the refund 3 to 7 business days after receiving and inspecting your return.
- The refund is issued to your original payment method.
Warning: Simply refusing delivery, returning a shipment without an RMA, or not accepting a package does not automatically cancel your subscription. Truvy may continue charging you even if you refuse shipments. Always contact customer support directly to stop billing.
Refunds for membership fees
If you are cancelling the membership service itself (not goods), Truvy does not typically issue prorated refunds for the unused portion of the month or year unless you are within a cooling-off period or provincial distance sales window. However, if you cancel before your next billing date, you will not be charged for the next period. Stopee recommends asking Truvy in writing whether a prorated refund is available if you cancelled more than halfway through your billing cycle; some companies offer partial refunds as a gesture of goodwill.
Common mistakes that delay or deny your cancellation
Cancellation mistakes are frustrating because they often come from unclear communication rather than deliberate deception; knowing what to avoid puts you firmly in control.
Mistake 1: requesting a cancellation without a clear confirmation number
If you email Truvy and do not receive a confirmation number in return, your cancellation request may be lost or overlooked. Always ask for and document a confirmation number, cancellation date, and the name of the support representative who processed your request. If Truvy cannot provide these, do not assume the cancellation went through.
Mistake 2: cancelling only the goods shipment, not the membership
Truvy allows you to pause or modify your physical shipments separately from your membership. If you ask to "stop shipments" without explicitly saying "cancel my subscription," Truvy may pause shipments but continue charging your membership fee. Always use the word "cancel" when speaking to support. Say: "I want to cancel my Truvy subscription and my products," not "I want to stop my shipment."
Mistake 3: assuming you can skip paying by refusing delivery
Refusing delivery or returning shipments does not automatically cancel your subscription. Truvy's billing system operates independently from shipment tracking. If you refuse a shipment but do not cancel, Truvy will continue charging you, and you may owe restocking or penalty fees.
Mistake 4: missing the two-business-day deadline
Truvy processes cancellation requests during business hours, Monday through Friday. If you submit your cancellation on a Friday afternoon, it may not be processed until Monday. If your next billing date is Tuesday, the cancellation will be too late. Stopee strongly recommends cancelling at least 5 business days before your next charge to account for processing delays and support staff availability.
Mistake 5: not keeping proof of your request
If a dispute arises and Truvy claims you never cancelled, you need documentation. Save screenshots of your online account showing the cancellation, emails from Truvy confirming the cancellation, and any call recording or notes from your conversation. Without proof, Truvy can deny your cancellation and continue charging.
Checklist before and after you cancel
Use this checklist to ensure your cancellation is processed correctly and you do not face unexpected charges.
| Task | Before cancellation | After cancellation |
|---|---|---|
| Confirm billing date | Check your account dashboard or email for your next charge date | Monitor your payment method for 5 days after cancellation to confirm no charge appears |
| Document your request | Write down the time, date, and method of your cancellation request (phone/email/online) | Save the confirmation number, representative's name, and cancellation date from Truvy |
| Check for refund eligibility | Review Truvy's return policy and your provincial consumer protection rights | Contact Truvy within 30 days if you received goods you want to return |
| Plan your return (if needed) | Request an RMA before shipping items back to Truvy | Track your return shipment and confirm receipt by Truvy within 7 days |
| Preserve account access | Note your membership benefits end date from your cancellation confirmation | Stop relying on hotel discounts, lounge access, or concierge services after the end date |
| Follow up on refunds | Ask Truvy how long refunds take (typically 3 to 7 business days) | Check your payment method on day 10 for the refund; contact Truvy if it is missing |
When to escalate and seek help
If Truvy does not respond to your cancellation request, continue billing after you cancelled, or refuses a refund you believe you are entitled to, escalation is your next step.
Contacts for unresolved issues
If Truvy does not respond within 5 business days or disputes your cancellation request, escalate by sending a formal letter to Truvy's head office (address listed below) requesting cancellation, a refund, and a response within 14 days. Include copies of all previous correspondence and your confirmation attempts.
If Truvy continues to charge you after cancellation or refuses a legitimate refund, file a complaint with your provincial consumer protection office. In Ontario, contact Service Ontario; in British Columbia, contact Consumer Protection BC; in Alberta, contact Alberta Fair Trading Act. Stopee has helped thousands of consumers escalate disputes with subscription services, and your province's consumer authority can compel a company to refund charges and cease billing if you have documented proof of cancellation.
Disputing charges with your bank or credit card company
If Truvy continues to bill you after cancellation and ignores your refund requests, contact your bank or credit card company and request a chargeback for unauthorized charges. Provide your cancellation confirmation number and all correspondence with Truvy as evidence. Your bank will investigate and may reverse the charges within 30 days.
Contacting truvy for cancellation support
Use these contact methods when you are ready to cancel or have questions about your account.
Truvy customer support contact information
Phone (Canada toll-free): 1-855-213-TRUV (1-855-213-8788)
Email: support@truvy.com
Hours: Monday to Friday, 9 a.m. to 5 p.m. Eastern Time (call during business hours for fastest response)
Summary: take control of your truvy cancellation today
Cancelling Truvy requires you to act within a two-business-day window before your next charge and to communicate clearly with the support team. Phone calls are fastest; emails create a written record. Regardless of which method you choose, document everything and confirm your cancellation number before you hang up or close your email.
Your consumer rights in Canada include access to provincial cooling-off periods, return protections, and escalation to your provincial consumer authority if Truvy refuses a legitimate refund or continues charging after cancellation. Stopee empowers you to understand these rights and use them when necessary.
If you need step-by-step guidance through the cancellation process, have questions about your refund timeline, or want to escalate a dispute with Truvy, Stopee has helped thousands of Canadian consumers cancel subscriptions and recover refunds. Visit Stopee.com to explore your options, document your cancellation, and track your refund status with confidence.