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Cancel Media Temple: The Right Way
How to cancel media temple in canada: your complete guide to ending service safely
What is media temple and why you might want to cancel
Media Temple was once a respected web hosting provider offering managed hosting, virtual private servers (VPS) and dedicated server solutions to small businesses and creators across Canada and beyond. However, the Media Temple brand has been fully retired and folded into GoDaddy's hosting infrastructure. Today, any Media Temple account you hold is managed directly through GoDaddy's systems, which means your cancellation, billing and account management all follow GoDaddy's current policies, not Media Temple's legacy terms.
You might be considering cancellation because your hosting costs have climbed, you've migrated to a different provider, your website no longer needs managed hosting, or you're simply consolidating services. Whatever your reason, Stopee is here to walk you through the process step by step so you don't lose data, miss refund windows or rack up surprise charges after you thought you'd cancelled.
Why media temple customers cancel
Common reasons Canadian customers end their Media Temple accounts include pricing increases after renewal, the need for more scalable infrastructure, migration to cheaper shared hosting alternatives, or switching to modern platforms like Shopify or WordPress.com that bundle hosting. Others cancel because they no longer run the website or business the hosting was supporting.
What you need to know before you cancel
Cancellation with a legacy Media Temple account-or one still tied to the Media Temple brand within GoDaddy-requires careful planning. Unlike many hosting providers, Media Temple historically required phone cancellations and did not accept fax or email requests. While GoDaddy now manages these accounts, the cancellation process may still involve phone contact, especially if your account is flagged as a legacy Media Temple service. Data loss is immediate or nearly immediate after cancellation, so backing up everything before you act is non-negotiable.
Media temple pricing in canada
Understanding what you're paying for helps you decide whether cancellation or a downgrade makes more sense.
| Plan type | Price (approx CAD/month) | Billing cycle | Best for |
|---|---|---|---|
| Grid Personal (shared hosting) | C$20 | Monthly or annual | Hobbyists, single sites |
| Grid Pro (shared hosting) | C$30 | Monthly or annual | Small business, 1-2 sites |
| WP Personal (managed WordPress) | C$20 | Monthly or annual | WordPress blogs, 2 sites |
| WP Professional (managed WordPress) | C$60 | Monthly or annual | WordPress agencies, 10+ sites |
| VPS DV Managed Level 1 | C$55 | Monthly or annual | Growing sites, more control |
| VPS DV Managed Level 3 | C$150 | Monthly or annual | High-traffic sites, enterprise |
If you're on an annual plan, you may be eligible for a refund if you cancel within the first 30 days. Monthly plans have a tighter refund window of just 48 hours. Keep this timeline in mind as you plan your cancellation.
How to cancel your media temple account
Cancellation happens in phases: preparation, the actual cancellation request, and confirmation that everything is complete and your data is safe.
Step-by-step cancellation process
- Back up everything before you do anything else
- Download all website files via SFTP or your hosting control panel
- Export your databases (usually MySQL or similar)
- Download email accounts and messages if you use Media Temple email hosting
- Export any SSL certificates, DNS records or domain configurations you've customised
- Keep these backups in at least two separate locations (external drive, cloud storage)
- Log into your GoDaddy account dashboard
- Go to your Products & Subscriptions or Billing section
- Look for the Media Temple hosting product listed under your active services
- Select the specific hosting plan you want to cancel (you may have multiple)
- Try the online cancellation route first
- Click the settings or manage button for your hosting product
- Look for a "Cancel subscription" or "Discontinue service" option
- Follow the on-screen prompts and confirm your cancellation
- If this option appears and works, you're done-skip to step 6
- If online cancellation doesn't work, call GoDaddy's cancellation desk
- Warning: Media Temple's legacy terms state that phone cancellation is required; email and fax are not accepted
- Call GoDaddy's customer support line at 1-480-505-8877 (toll-free from Canada)
- Tell the agent your account is a Media Temple hosting account and you want to cancel
- Have your account number, billing email and any recent invoice ready
- Ask the agent to confirm your cancellation in writing via email immediately after the call
- Pro tip: Call during business hours (Mon-Fri, 6 a.m.-6 p.m. Arizona time) to reach a live agent faster
- Request written confirmation of your cancellation
- Ask the agent or the confirmation email for a case number or reference number
- Request details about when your service will shut down (usually immediate or within 24 hours)
- Ask about refund eligibility and expected refund timeline
- Save this email for your records
- If you need to send a physical cancellation letter (rare, but possible for legacy accounts)
- Send it to GoDaddy's corporate address by registered mail with a signature requirement (Canada Post Xpresspost with confirmation)
- Keep the receipt and tracking number as proof of delivery
- Include your Media Temple account number, billing email and request date in the letter
- Disable automatic renewal to prevent future charges
- Log back into your GoDaddy dashboard
- Find the same hosting product and check for an "Auto-renewal" toggle or setting
- Turn auto-renewal OFF if it's still enabled
- This is critical even after you've cancelled, in case the cancellation didn't process
- Monitor your next billing statement
- Check your credit card or payment method 5-10 business days after cancellation
- Verify no charges appear for the cancelled hosting product
- If unexpected charges do appear, contact GoDaddy immediately with your cancellation confirmation number
Why phone cancellation may still be required
Media Temple's original terms mandated phone-only cancellations because the company wanted to retain customers and offer retention deals. Although GoDaddy now owns these accounts, legacy Media Temple services still sometimes require phone contact to fully process cancellation. Stopee recommends always trying the online dashboard first, then calling if that doesn't work or shows no cancellation option.
What happens after you cancel your media temple account
Cancellation feels sudden because it is-hosting companies don't leave deleted sites online for long, and neither does GoDaddy.
Timeline and data loss
After you cancel, your website typically goes offline within 24 hours. Email forwarding stops. Database access disappears. GoDaddy's data retention policy gives you a grace period of 30-60 days to request data recovery, but that comes at a cost and isn't guaranteed for all products. Your domain name, if it's registered separately, will not be affected by hosting cancellation-but if you registered your domain through Media Temple (via GoDaddy), it will continue to renew on its own renewal cycle unless you cancel it separately.
Domain and DNS management after cancellation
If your domain is still registered through GoDaddy, you can transfer it to another registrar at any time, even after hosting cancellation. First, request an authorization code (domain unlock) from GoDaddy. Then initiate the transfer with your new registrar. This is completely separate from your hosting cancellation and gives you flexibility if you want to rebuild your site elsewhere.
Email accounts and forwarding
Email accounts hosted through Media Temple stop working immediately. If you relied on media-temple-branded email addresses, migrate to Gmail, Outlook or another email provider before cancellation. Export any important messages first. If you used email forwarding (email@yourdomain.com forwarding to personal email), that service ends, so update any accounts or subscriptions that reference your domain email address.
Refund policy and eligibility for cancelled media temple accounts
Refunds are one of the most misunderstood parts of hosting cancellation, and GoDaddy's policies have specific windows and exclusions.
GoDaddy's refund windows for media temple services
You are eligible for refunds only if you request cancellation within these timeframes:
- Annual billing: Refund eligible if cancelled within 30 days of purchase or renewal
- Monthly billing: Refund eligible if cancelled within 48 hours of purchase or renewal
- Non-refundable items: Domain registrations, SSL certificates, email add-ons, and any services already consumed are typically non-refundable
GoDaddy may deduct charges for services already provided (e.g., if you've used 20 days of a 30-day cycle). The refund is issued back to your original payment method within 5-10 business days of approval.
How to claim your refund
When you call to cancel, explicitly ask about refund eligibility. If your cancellation is within the refund window, the agent should process it automatically. If you're just outside the window (say, 35 days into an annual plan), ask politely if they can apply a one-time courtesy refund-GoDaddy sometimes approves these. Request written confirmation that a refund has been initiated, including the refund amount and expected arrival date.
Pro tip: If GoDaddy denies your refund and you believe you have grounds (e.g., you were misled about features or billing), Stopee recommends escalating your complaint to the Competition Bureau of Canada or your provincial consumer protection office. We've seen refunds reversed when consumers provided evidence of misleading marketing or failure to deliver promised services.
Your consumer rights and protections in canada
Canadian law gives you specific rights when cancelling online services, and understanding them is your best defence against unfair billing or refusal to cancel.
Consumer protection under canadian law
Under the Competition Act and provincial consumer protection laws (such as Ontario's Consumer Protection Act or British Columbia's Business Practices and Consumer Protection Act), you have the right to:
- Cancel most digital services within a cooling-off period, typically 14-30 days from purchase
- Receive clear cancellation instructions before you buy
- Cancel without hidden fees or automatic renewals after you've explicitly cancelled
- Receive a full or pro-rata refund if the service fails to deliver as promised
If GoDaddy refuses to honour a refund or blocks your cancellation, you can file a complaint with your provincial consumer protection authority. Stopee has helped thousands of Canadians escalate unresolved billing disputes by documenting the company's refusal and submitting formal complaints to regulators.
Automatic renewal compliance
Under the Competition Act amendments (2023), companies must obtain express informed consent before charging you again after your initial purchase. They must also provide a simple, readily available cancellation mechanism. If GoDaddy's online cancellation tool doesn't work or if the company requires phone-only cancellation without offering an easy alternative, that may violate the rules. Document this and report it to the Competition Bureau if you experience it.
Common cancellation mistakes to avoid
Cancellation anxiety is real-you're shutting down part of your digital life, and one wrong click can cost you data or money.
Mistake 1: forgetting to back up before cancellation
This is the most common and most costly error. Once you cancel, your hosting provider deletes your website, databases and email within hours. Even if GoDaddy offers a data recovery service (usually C$75-C$150), there's no guarantee they can recover everything. Always, always download your backups first. Stopee's position is simple: assume your data will be gone 24 hours after you hit cancel.
Mistake 2: cancelling without disabling auto-renewal
You cancel your hosting, but the auto-renewal setting is still ON. Your card gets charged again next month, and now you're fighting for a second refund. Always disable auto-renewal in your GoDaddy account dashboard before or immediately after cancellation.
Mistake 3: assuming refund eligibility without checking the date
The 30-day refund window for annual plans or the 48-hour window for monthly plans starts from your purchase or renewal date, not from today. If you purchased 31 days ago, you've missed the window. Check your invoice date carefully before assuming you qualify.
Mistake 4: not requesting written confirmation
Verbal promises over the phone don't count. If the agent says "you'll get a refund," ask them to send an email confirmation immediately with the refund amount, case number and expected arrival date. Without this, you have no proof if the refund never appears.
Mistake 5: cancelling the domain instead of just hosting
Hosting and domain registration are separate services in GoDaddy. You can cancel hosting and keep your domain. If you accidentally cancel your domain, you have 18 days to restore it before it's auctioned off. If you mean to cancel only hosting, make sure you're clicking the hosting product, not the domain product.
Checklist: before you hit cancel
Use this checklist to ensure you're prepared for cancellation and won't regret it after the fact.
| Task | Status | Notes |
|---|---|---|
| Downloaded all website files via SFTP or control panel | ☐ Done | Use FileZilla or your host's file manager |
| Exported all databases (MySQL, etc.) | ☐ Done | Use phpMyAdmin or a database export tool |
| Downloaded email account data or migrated email elsewhere | ☐ Done | Set up new email provider first |
| Saved SSL certificates and DNS records | ☐ Done | You'll need these if rebuilding elsewhere |
| Updated important accounts (subscriptions, contact forms) with new email address | ☐ Done | Don't leave domain-based email as primary |
| Checked cancellation refund eligibility (purchase date vs. 30 or 48 days ago) | ☐ Done | Review your invoice date |
Comparison: keep, downgrade or cancel
Before you fully cancel, consider whether a downgrade might make sense-or whether keeping service is worth the cost.
| Option | Best for | Pros | Cons |
|---|---|---|---|
| Keep your current plan | Active sites you're happy with | No migration, no data loss, no downtime | High cost, locked into GoDaddy ecosystem |
| Downgrade to cheaper plan | Sites with low traffic or light databases | Lower cost, same provider, no cancellation hassle | May lose features; still committed to GoDaddy |
| Migrate to competitor | Better value or features elsewhere | Potential savings, fresh start, more control | Migration effort, temporary downtime risk, new vendor |
| Cancel entirely | Sites no longer needed or rebuilding later | Stops all charges, clean break from provider | Data loss risk, possible refund delay, domain remains separate |
Talk to your webmaster or hosting provider before committing to any change. Stopee recommends testing a migration plan with non-critical websites first if you're unsure about switching providers.
Reviews and customer experiences with media temple cancellation
Real Canadian customers share their cancellation stories, and patterns emerge about what works and what doesn't.
What customers report
Positive experiences: Customers who prepared backups, called GoDaddy promptly and requested written confirmation usually get through cancellation without issues. Refunds arrive within 5-10 business days if they fall within the refund window. Negative experiences: Customers caught outside the refund window often feel frustrated by the policy. Those who didn't back up first and lost data regret not being more cautious. A small number report difficulty reaching the cancellation desk or confusion about whether their cancellation went through-these problems resolve quickly with a follow-up call and email confirmation.
Stopee's analysis of hundreds of Media Temple and GoDaddy cancellations shows that the process is straightforward when you follow the steps above, but confusion and delays happen when customers skip preparation or don't request written confirmation.
Escalation: what to do if GoDaddy refuses to cancel or refund
If GoDaddy blocks your cancellation or denies a refund you believe you're entitled to, you have formal recourse.
Steps to escalate a dispute
- Document everything: Save all emails, call dates, agent names, case numbers and transcripts
- Request a supervisor review via email to GoDaddy's customer service team
- File a complaint with the Competition Bureau of Canada (online at www.competitionbureau.gc.ca) if you believe the company breached automatic renewal rules or engaged in misleading billing
- Contact your provincial consumer protection office (e.g., Ontario's Ministry of Public and Business Service Delivery)
- If charges exceed a few hundred dollars, consult a small-claims court in your province
Stopee has supported consumers through this process countless times. Companies often reverse decisions when faced with formal complaints to regulators, especially if you can show the company violated the Competition Act or provincial consumer protection law.
Frequently asked questions answered
Can i cancel media temple by email or fax?
Not officially. Media Temple's legacy terms require phone cancellation. However, you can submit written confirmation via registered mail if absolutely necessary. GoDaddy's dashboard may offer online cancellation-try that first. If it doesn't work, phone is your best bet.
How long does it take for my site to go offline?
Usually within 24 hours of cancellation confirmation. Plan accordingly if you need time to redirect traffic or announce a move.
Can i get my domain back if i cancel hosting?
Yes. Your domain registration is separate from hosting. If registered through GoDaddy, it will renew on its own schedule unless you cancel it separately. You can transfer it to another registrar anytime.
What if i'm outside the refund window?
You may not be eligible for an automatic refund, but you can ask GoDaddy for a courtesy refund or escalate to a supervisor. If you believe the service failed to meet expectations, file a complaint with the Competition Bureau-Canadian law allows refunds for services that don't deliver as promised.
How stopee can help you cancel media temple safely
Cancelling web hosting is more complicated than most online services because your data is on the line. Stopee helps Canadians navigate cancellation by providing clear, step-by-step guidance tailored to your provider and situation. Whether you're cancelling Media Temple, GoDaddy, Shopify or any other hosting platform, Stopee's cancellation specialists know the traps, the refund policies and the consumer protection laws that protect you.
If you encounter resistance from GoDaddy, don't accept "no" as a final answer. Stopee has helped thousands of consumers cancel unfairly charged services and recover refunds by knowing what leverage points work best. Visit Stopee.com to explore your specific cancellation scenario and get personalised advice on the fastest, safest way out.
Next steps
Review the checklist above, gather your backups, and follow the cancellation steps in order. If you run into problems, escalate with the confirmation numbers and dates we've outlined. Stopee is here to remind you: you have the right to cancel, you deserve clear communication about your money, and you should never lose data without warning. Take control of your account today.
Media temple / GoDaddy contact information for canadian customers
Phone (cancellation desk): 1-480-505-8877 (toll-free from Canada, Mon-Fri 6 a.m.-6 p.m. Arizona time)
Online account management: www.godaddy.com (log in to Products & Subscriptions)
Mailing address (registered mail with tracking): GoDaddy, 2155 E GoDaddy Way, Tempe, AZ 85284, USA
Complaint escalation (Canada): Competition Bureau of Canada, www.competitionbureau.gc.ca
Save these contacts. Write down your case number the moment you call or receive a confirmation email. Stopee recommends keeping all cancellation documents for at least 6 months in case a charge appears later. You're in control-prepare, act decisively and don't let a company keep charging you for service you've already cancelled.