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Cancel Downunder Horsemanship: The Right Way
How to cancel downunder horsemanship and keep your riding on track
What is downunder horsemanship
Downunder Horsemanship is an equine training organization that delivers digital training content, memberships, live events, and in-person Academy programs for horse owners and riders across Canada. You can purchase training videos, digital kits, physical products, and subscription access through their website shop, mobile apps, and third-party platforms.
The company offers flexible payment options including one-time purchases and recurring memberships like the No Worries Club. Your ability to cancel, get a refund, and recover access to content depends entirely on where you made your purchase and what type of product you bought. At Stopee, we help you navigate these distinctions so you cancel with confidence.
Why people cancel downunder horsemanship
You might cancel for several reasons: your subscription no longer matches your training goals, automatic renewals caught you off guard, or you discovered the content does not fit your horse's needs. Some riders cancel because they purchased through multiple platforms and no longer track their memberships. Others dispute charges or realize they bought the same content twice without noticing.
Key differences: where you bought matters
Downunder Horsemanship sells across three channels, and each channel has different cancellation rules. If you bought directly from their website shop, you cancel through your account settings or contact their support team. If you purchased through Apple App Store or Google Play, those app stores handle your cancellation and refund, not Downunder Horsemanship. Knowing which channel you used is your first step toward a smooth cancellation.
Your consumer rights under canadian law
Canada's consumer protection laws give you specific rights when cancelling digital and physical products. Most provinces require companies to honour cancellation requests within 14 days for cooling-off periods on certain purchases, and federal laws govern distance sales (online purchases).
Federal and provincial protections
Under Canada's Competition Act and the Canadian Consumer Protection Act, merchants must clearly disclose automatic renewal terms before you pay. If Downunder Horsemanship failed to get your explicit informed consent for automatic renewals like the No Worries Club, you have grounds to dispute the charge. Many provinces also enforce a 14-day cancellation window after purchase for digital content.
If Downunder Horsemanship refuses to cancel your subscription or process a refund you believe you are entitled to, contact your provincial consumer protection office. Stopee recommends documenting all communications and keeping screenshots of your account, confirmation emails, and any misleading terms of service.
Refund protections for faulty or misrepresented content
If you purchased digital training content that is defective, incomplete, or significantly different from its description, you may have a claim for refund under provincial consumer protection laws, even if Downunder Horsemanship labels them "final sale." Misrepresentation is not protected by disclaimers. At Stopee, we advise you to report the issue in writing to their support team first, referencing the specific ways the content failed to match the advertised description.
How to cancel downunder horsemanship by purchase channel
Your cancellation process depends on whether you purchased directly or through an app store. Below are the exact steps for each scenario.
Cancel a subscription purchased on downunder horsemanship's website
- Open your web browser and navigate to shop.downunderhorsemanship.com or downunderhorsemanship.com.
- Click your account icon or "My Account" in the top navigation menu.
- Log in using your email and password. Tip: if you forgot your password, click "Forgot Password" and reset it before cancelling.
- Look for "Subscriptions," "Memberships," "Billing," or "Orders" in your account dashboard. The exact label varies.
- Find your active subscription (for example, "No Worries Club" membership or a training video subscription).
- Click "Manage," "Cancel," or "Edit" next to the subscription name.
- Follow the on-screen prompts to confirm cancellation. Warning: some cancellation pages ask you to provide feedback or offer a discount to stay subscribed. These are retention tactics. Ignore them and proceed to final cancellation.
- You will receive a confirmation email. Save this email as proof of cancellation. Pro tip: take a screenshot of the confirmation page as a second backup.
- If you cannot find a cancel button: Downunder Horsemanship may not allow self-service cancellation online. Proceed to "Contact Downunder Horsemanship support" below.
- For No Worries Club specifically: note that this membership renews automatically every 12 months. You must cancel before your renewal date to avoid being charged for another year. Check your confirmation email for your exact renewal date.
Cancel a subscription purchased through apple app store
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen.
- Tap "Subscriptions."
- Find the Downunder Horsemanship app in the list.
- Tap the subscription and select "Cancel Subscription" at the bottom.
- Apple will ask you to confirm. Tap "Confirm Cancellation."
- You will see a cancellation confirmation on screen. Apple will also send you a cancellation email to your Apple ID email address.
- Access after cancellation: you keep access to the subscription content through the end of your current billing period. Once that period ends, access stops immediately.
- If you need a refund: Apple handles refunds, not Downunder Horsemanship. Go to reportaproblem.apple.com, select your purchase, and choose "I'd like a refund." You have up to 14 days from the purchase date for most refunds.
Cancel a subscription purchased through google play
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Tap "Payments and subscriptions."
- Tap "Subscriptions."
- Select the Downunder Horsemanship subscription.
- Tap "Cancel subscription."
- Google will ask you to confirm. Tap "Cancel subscription" again.
- You will receive a cancellation confirmation on screen and via email to your Google account.
- Access after cancellation: like Apple, you retain access through the end of your billing period.
- If you need a refund: contact Google Play support at support.google.com/googleplay, select your purchase, and request a refund. Most refunds are issued within 5-7 business days if you are within 48 hours of purchase; after that, refunds are at Google's discretion.
Contact downunder horsemanship support directly
If you cannot cancel online, use this escalation path.
- Visit the FAQ pages at shop.downunderhorsemanship.com/pages/faq or downunderhorsemanship.com/faqs/.
- Search for "cancel," "subscription," or "refund" to see if they provide a support email address or contact form.
- If no contact option appears on the FAQ page, look for a "Contact Us" link in the footer of the website.
- Send a clear email: state your full name, account email, subscription name, and your cancellation request. Use the phrase "I request cancellation of my subscription effective immediately."
- Expect a response within 3-5 business days. If you do not hear back, send a follow-up email and reference your original request.
- Pro tip: Stopee recommends sending formal cancellation requests by email so you have a dated record. If you must call, ask for a confirmation number and follow up with an email summarizing the call.
Refund eligibility and timelines
Your refund depends on what you purchased and how long ago you bought it. Downunder Horsemanship applies different refund rules to digital content, physical products, and memberships.
Refunds for digital training content
| Product type | Refund policy | Timeline |
|---|---|---|
| Training videos and digital kits | Final sale, non-refundable | No refunds offered |
| Academy Agreement (in-person program) | Non-refundable after signed and paid | 14 days to return signed agreement to cancel |
| No Worries Club membership | Cancellation stops future renewals; pro-rated refunds unclear | Cancel before renewal date to avoid next year's charge |
Warning: Downunder Horsemanship marks most digital products as "final sale." However, if the content is incomplete, corrupted, or significantly misrepresented, you may dispute this under Canadian consumer law. Document the specific defect and contact them in writing.
Refunds for physical products
| Product | Return window | Restocking fee | Return shipping |
|---|---|---|---|
| Most physical products (saddles excluded) | 14 days after receipt | 10% of refund | Buyer pays return shipping |
| Saddles | 5 days to notify; 10 days to return | Full restocking fee if used or cleaned | Buyer pays; non-refundable |
| Shipping and processing charges | Any return | Non-refundable | N/A |
To return a physical product, contact Downunder Horsemanship support for a return authorization number. Pack the item securely and include proof of your order. Downunder Horsemanship will inspect the returned item and issue a refund (minus fees and shipping) within 10-15 business days of receiving it.
Refunds for purchases through app stores
Apple and Google handle all refunds for in-app purchases, not Downunder Horsemanship. You must contact the app store directly. Apple typically refunds within 3-5 business days; Google within 5-7 days. If either store denies your refund, explain why you believe you are eligible (defective content, unauthorized charge, or failure to disclose auto-renewal terms) and appeal within their dispute process. At Stopee, we see many app store refunds succeed on a second request.
What happens immediately after you cancel
Cancelling feels like relief, but you need to know what access you lose and what data Downunder Horsemanship keeps.
Access to training content
If you cancel a membership like No Worries Club purchased directly, you lose access to member-only videos, training plans, and resources either immediately or at the end of your paid period, depending on their policy. Your confirmation email should state the exact date your access stops. Downunder Horsemanship app downloads may stop working the day after cancellation or allow offline access for a few days; this varies by app design.
For app store purchases, access stops at the end of your billing cycle as determined by Apple or Google.
Your account data and history
Cancelling your subscription does not delete your account. Downunder Horsemanship retains your order history, account details, and any notes or progress you logged in their apps for recordkeeping and customer support purposes. If you want your account fully deleted, contact support separately and ask for account deletion under Canada's privacy laws (PIPEDA). They may take 30 days to process the request.
Communication and marketing emails
After you cancel, you may continue to receive marketing emails unless you also unsubscribe from their mailing list. Look for an "Unsubscribe" link at the bottom of any email and click it, or ask support to remove you from marketing communications when you submit your cancellation request.
Common mistakes that delay or derail cancellations
Cancellation feels straightforward until something goes wrong. Here are the pitfalls we see most often at Stopee so you avoid them.
Not checking the correct account or email
You may have purchased Downunder Horsemanship content using one email address but log in with another. Before you panic that you cannot find your subscription, search your email for any confirmation receipts from Downunder Horsemanship. Open those emails and note the exact email account used at checkout. Log in with that email, not your current preferred email. This single step solves the majority of "I cannot find my subscription" cases.
Forgetting the auto-renewal date
The No Worries Club and similar memberships renew automatically on a specific date each year. If you cancel after that renewal date, you will already be charged for another 12 months. Stopee strongly advises you to cancel at least 5 days before your renewal date. Set a phone reminder now if your renewal is coming up within the next month.
Cancelling the wrong subscription
If you subscribed to multiple products (for example, both a video membership and a live event package), make sure you cancel the specific one you want to end. Cancelling one subscription by mistake leaves the other active and billing. Review your account carefully and identify each active subscription by name before you cancel.
Assuming app store cancellation is the same as website cancellation
If you purchased through Apple or Google, cancelling on the Downunder Horsemanship website will not stop the app store billing. You must cancel directly through Apple Settings or Google Play, not the Downunder Horsemanship website. Conversely, if you bought on their website, do not try to cancel in the app store.
Not saving your cancellation confirmation
If Downunder Horsemanship disputes that you cancelled or charges you again, your cancellation email is your proof. Take screenshots of your cancellation confirmation page and save the email confirmation. Forward both to support if a dispute arises. Most Canadian consumer protection offices accept email screenshots and confirmation emails as evidence.
Pricing and membership comparison
Understanding what you are subscribed to helps you decide whether to cancel. Here is an overview of Downunder Horsemanship's main offerings.
| Membership or product | Typical cost | Billing cycle | Content type |
|---|---|---|---|
| No Worries Club | Contact for current pricing | Annual auto-renewal | Exclusive training videos, community forum |
| Individual training videos | Varies (one-time purchase) | One-time | Single video or short series |
| Digital training kits | Varies (one-time purchase) | One-time | Multi-part programs delivered digitally |
| Live events and workshops | Varies by event | One-time or short-term | Real-time training sessions |
| Academy in-person program | Application fee plus tuition | One-time (non-refundable after signed) | Residential or multi-day training |
Stopee recommends reviewing your subscription cost against your actual usage. If you are not accessing the content at least monthly, cancellation is usually the right choice. Some riders keep a membership for the community aspect alone; that is a valid reason to stay subscribed.
Escalation: what to do if downunder horsemanship refuses to cancel
Most cancellations go smoothly, but occasionally a company ignores your request or claims they never received it. Here is how to escalate.
Send a formal written notice
If email and online cancellation do not work, send a registered letter (or email with read receipt) to Downunder Horsemanship's mailing address. In your letter, state:
- Your full name and account email
- The exact subscription name and the date you started it
- Your cancellation request, using the phrase "I hereby cancel my subscription effective immediately"
- A request for written confirmation of cancellation
- If sending from outside Canada, use registered mail (raccomandata A/R) to prove delivery
Keep a copy of your letter and proof of mailing. Most companies respond within 10 business days of receiving a formal written notice.
File a complaint with your provincial consumer office
If Downunder Horsemanship ignores your cancellation request or refuses a refund you believe you are entitled to, contact your province's consumer protection authority:
- Ontario: Ontario Ministry of Government and Consumer Services
- British Columbia: Consumer Protection BC
- Alberta: Fair Trading Act administration through Alberta Justice and Solicitor General
- Quebec: Office of the Protecteur du consommateur
- Other provinces: search "[your province] consumer protection office"
File a complaint and include copies of your cancellation request, confirmation emails, and payment records. These offices can investigate and may order Downunder Horsemanship to refund you or face penalties.
Dispute the charge with your credit card or bank
If Downunder Horsemanship continues to bill you after cancellation, contact your card issuer or bank and request a chargeback (dispute). Explain that you cancelled the subscription and have proof but the company ignored your request. Most banks reverse unauthorized charges within 10-15 business days. Document everything in writing and provide your bank with copies of your cancellation request and proof of mailing.
Should you stay or cancel: a quick decision guide
Before you cancel, ask yourself these questions to make sure it is the right choice.
| Reason to cancel | Reason to stay |
|---|---|
| You have not logged in or watched a video in 3 months | You are in the middle of a training program and plan to finish it |
| You purchased the same content twice by accident | You are part of an active community forum and use it regularly |
| The content does not match your horse's training needs | You plan to use it within the next 30 days |
| You can find the same training elsewhere for lower cost | The renewal is coming up and you want to avoid a surprise charge; pause instead of cancel if that option exists |
Your checklist for a successful cancellation
Use this checklist to stay on track and avoid delays.
- Locate your original order confirmation email from Downunder Horsemanship or your app store.
- Identify where you purchased the subscription (website, Apple App Store, or Google Play).
- Log in to the correct account using the email address you used at purchase.
- Find your active subscription in your account or app store settings.
- Click "Cancel" and follow the on-screen instructions to completion.
- Take a screenshot of the cancellation confirmation page.
- Save the cancellation confirmation email you receive.
- Set a phone reminder for 5-7 days later to verify the charge has stopped in your next billing cycle.
- If you do not receive a confirmation email within 24 hours, contact support with a follow-up request.
- If Downunder Horsemanship charges you again after cancellation, file a dispute with your card issuer immediately and provide them with your cancellation proof.
Frequently encountered issues and how to resolve them
"I cancelled but i was still charged"
This usually means the cancellation did not process fully, or you cancelled after the billing date but before the charge posted. Contact your card issuer to request a chargeback and provide your cancellation confirmation email. Simultaneously, email Downunder Horsemanship support with your cancellation proof and ask for a manual refund. Stopee advises you to document this dispute in writing so you have proof of your good-faith effort to resolve it.
"My cancellation confirmation email disappeared and i cannot find it"
Check your email spam or promotion folder. Search for "Downunder Horsemanship," "cancellation," or "subscription." If you truly cannot find the email, log into your account and look for an account statement or order history that shows the subscription as "cancelled" or "inactive." Take a screenshot and save it as backup proof.
"Downunder horsemanship says i am outside the refund window"
If you purchased within 14 days and the content is defective or misrepresented, you have consumer protection rights in Canada regardless of their stated window. Write to them citing the specific defect (for example, "Video 3 is corrupted and will not play") and your provincial consumer protection law. If they refuse, escalate to your provincial office.
Key takeaway: empower yourself with documentation
The strongest protection you have is your own record keeping. Every email, screenshot, and confirmation number is evidence that protects you if Downunder Horsemanship disputes your cancellation. At Stopee, we have helped thousands of consumers cancel subscriptions, manage refunds, and stand up to companies that ignore cancellation requests. Your rights are real, and your documentation is your power.
Whether you are cancelling because the content no longer fits your needs, you spotted a duplicate charge, or you simply want to pause your membership, follow the steps above for your specific purchase channel. Keep your confirmation email, verify the cancellation takes effect, and do not hesitate to escalate to your provincial consumer office or card issuer if problems arise. Stopee is here to remind you: you control your subscriptions, not the other way around. Cancel with confidence, and take back control of your riding journey and your budget.