Manage Impact Theory University

How to cancel impact theory university and claim your refund in canada

What impact theory university offers and why you might cancel

Impact Theory University is a digital education platform that delivers courses, memberships, live Q&A sessions and community features centred on personal development, business strategy and mindset training. The platform operates on subscription plans and also sells higher-ticket coaching and scaling programs.

You might decide to cancel for several reasons: the content doesn't match your learning style, you've completed the courses you wanted, the subscription cost no longer fits your budget, or you prefer learning through other platforms. Whatever your reason, Stopee understands that cancelling should be straightforward and refund-friendly. This guide walks you through every cancellation method, your refund rights under Canadian law, and the common pitfalls to avoid.

Understanding impact theory university's subscription model

Impact Theory University operates primarily through recurring monthly subscriptions billed in US dollars (converted to CAD at checkout). You access courses, live sessions and community features through your account dashboard. The platform also offers one-time purchases and high-ticket programs with different refund rules. Knowing which subscription tier you hold and where you purchased it is your first step toward a smooth cancellation.

When cancellation makes sense for your situation

Cancel now if you've discovered the curriculum doesn't suit your goals, if you're experiencing financial strain, or if you're not using the live sessions and community features that justify the monthly cost. If you signed up for a trial (often a discounted entry offer), cancelling before the trial ends is essential to avoid being charged the full subscription price. Stopee recommends reviewing your purchase confirmation email to confirm whether you're in a trial period or on a full recurring plan, as this determines your refund eligibility.

Your consumer protection rights in canada

Federal and provincial safeguards for digital subscriptions

Canada's federal Competition Act and provincial consumer protection legislation provide you with important rights when purchasing digital services. Many provinces, including Ontario, British Columbia and Alberta, require that digital service providers offer clear cancellation mechanisms and honour refunds within specific timeframes for unsatisfactory products.

Specifically, the Competition Act prohibits false or misleading claims about refund policies. If Impact Theory University advertises a refund guarantee (such as the 30-day "Improve Your Life" guarantee mentioned in some promotions), you have the legal right to claim that refund if you meet the stated conditions. Stopee has helped thousands of consumers enforce these rights by documenting the exact terms shown at purchase and holding companies accountable to their promises.

Digital product refunds and consumer expectations

Digital courses and memberships fall under consumer protection rules in most Canadian provinces. The burden is on the seller to prove that digital goods are non-refundable; blanket "all digital sales are final" policies often contradict provincial consumer standards. Your provincial consumer protection act likely requires that digital products be delivered as advertised and fit for purpose. If the course content is incomplete, misleading or doesn't deliver on its promises, you may have grounds for a refund even beyond the standard 14-day window.

Escalation point: if Impact Theory University refuses a legitimate refund claim, contact your provincial consumer protection authority. In Ontario, that's the Ministry of Government and Consumer Services; in British Columbia, the Office of the Consumer Protection Act; in Alberta, Service Alberta. Stopee recommends keeping all purchase confirmations, course access screenshots and support emails as evidence for any dispute.

How to cancel impact theory university step by step

Cancellation method 1: direct account cancellation through impact theory university

If you purchased your subscription directly from Impact Theory University's website, you can cancel through your account dashboard. This is the fastest method and typically takes under two minutes.

1. Go to impacttheory.com and sign in using your email and password.
   • If you've forgotten your password, click "Forgot password" on the login page and follow the reset link sent to your email.
2. Navigate to your account settings (usually located in the top-right menu or under "My Account").
   • Look for a link labelled "Manage subscription," "Subscription settings" or "Billing."
3. Click on your active subscription plan to view the details.
   • You should see your next billing date, the plan name and a cancellation button.
4. Select "Cancel subscription" or "Cancel membership" and follow the on-screen prompts.
   • The platform may ask you to confirm your cancellation or offer you a discounted renewal. You are not obligated to accept any offer.
   • Complete any final confirmation step (often a "Yes, cancel" button or email verification).
5. You should receive a cancellation confirmation email within minutes.
   • Pro tip: screenshot or save this email; it serves as proof of cancellation if billing disputes arise.
6. Verify that your subscription status shows as "Cancelled" or "Inactive" in your account dashboard within 24 hours.
   • If you see "Active" after 24 hours, email support@impacttheory.com immediately with your cancellation confirmation email attached.

Cancellation method 2: apple app store cancellation

If you purchased your Impact Theory University subscription through Apple (iPhone, iPad or Mac), you must cancel through Apple's system, not through the app itself. Apple processes all billing, refunds and cancellations for App Store subscriptions.

1. On your iPhone or iPad, open Settings.
   • If you're using a Mac, open App Store from your Applications folder, then skip to step 3.
2. Tap your name at the top of the Settings menu.
   • If you don't see your name, you haven't signed in to iCloud; sign in first.
3. Select "Subscriptions" (on iPhone/iPad) or "Account Settings" then "Subscriptions" (on Mac).
   • A list of your active and expired subscriptions appears.
4. Find Impact Theory University in the subscription list and tap it.
   • If you don't see it, scroll down or search for "Impact Theory."
5. Tap "Cancel subscription" at the bottom of the screen.
   • Apple will ask you to confirm the cancellation and may offer a discount to keep you subscribed. Decline if you want to cancel.
6. Confirm the cancellation in the final prompt.
   • Your subscription will end at the next renewal date; you'll retain access until then.
7. Check your email for an Apple confirmation receipt, typically within minutes.
   • Warning: Apple does not send a separate cancellation confirmation. Your App Store receipt history is your proof; take a screenshot for your records.

For additional Apple guidance, visit Apple's Canadian support page on subscription management.

Cancellation method 3: google play store cancellation

If you subscribed through Google Play (Android device), Google handles your billing and cancellation. You cancel through the Play Store app or web portal, not through the Impact Theory app.

1. On your Android device, open Google Play Store.
   • Alternatively, visit play.google.com on a web browser.
2. Tap the profile icon in the top-right corner (app) or click your account avatar (web).
   • Select "Manage your Google Account" or "Account settings."
3. Navigate to the "Subscriptions" or "Payments & subscriptions" tab.
   • You'll see a list of all active subscriptions.
4. Locate Impact Theory University and select it.
   • Tap or click "Cancel subscription."
5. Confirm the cancellation by following the final prompts.
   • Your access continues until your current billing period ends.
6. Retain your cancellation confirmation email or screenshot for records.
   • Pro tip: Google Play allows you to re-subscribe within 90 days in some cases; if you change your mind, you may be able to restore access without re-entering payment details.

Google's full cancellation guide is available at their official Play Store help centre.

Understanding your cancellation timeline and access

What happens immediately after you cancel

When you cancel your subscription, Impact Theory University does not cut off your access mid-month. Instead, you retain full access to all courses, live Q&A sessions and community features until the end of your current billing period. After that date, your account reverts to read-only or no access, depending on Impact Theory's policy. This grace period gives you time to download course materials, save recordings or notes, and complete any lessons in progress.

Protecting your data before cancellation

Impact Theory University retains your account data, purchase history and course progress records for billing, tax and legal purposes. However, after cancellation you may lose the ability to re-access course materials if you don't download or save them first. Before cancelling, download any PDFs, worksheets, video recordings or notes you want to keep. Most online learning platforms allow you to export your account data; check your account settings for a "Download my data" or "Export" option. If you can't find it, email support@impacttheory.com and request a copy of your course materials before your cancellation takes effect.

Refunds: what you're entitled to and how to claim them

The 14-day refund window for digital products

Impact Theory University's published refund policy states that you can request a full refund on digital products (courses and memberships) within 14 days of purchase if you are not satisfied. This is a consumer-friendly policy and aligns with Canadian digital goods standards. To claim this refund, you must email support@impacttheory.com (or support@impactuniversity.com, depending on which address was listed at purchase) with the following information:

• Your account email address and full name.
• Your purchase date (visible on your receipt or confirmation email).
• The name of the plan or product you purchased.
• A brief statement explaining why you're unsatisfied (optional but helpful; companies are more likely to approve refunds if they understand your concern).

Pro tip: Stopee recommends submitting your refund request within 13 days of purchase to leave a buffer before the 14-day deadline. Email is slower than account-based cancellation, so don't wait until day 14.

Refunds after 14 days and the "Improve your life" guarantee

Standard subscriptions are not refundable after 14 days. However, Impact Theory occasionally advertises a 30-day "Improve Your Life" guarantee on specific offers, allowing a no-questions-asked refund within 30 days. This guarantee applies only to the products or promotions that explicitly advertise it. Check your original purchase confirmation email to see whether the guarantee was mentioned. If it was, you can claim the refund up to 30 days after purchase, even if the standard 14-day window has passed.

High-ticket programs (typically above USD 1,000), such as "Billion Dollar CEO" or business-scaling courses, are marked as non-refundable in Impact Theory's terms of service. These are final sales. If you purchased one of these programs, verify the terms before requesting a refund; you may not have consumer protection rights on this category of product, depending on your province.

Refunds for app store and google play purchases

If you purchased through Apple or Google, refunds are handled by Apple and Google, not by Impact Theory University. You must request the refund through the respective app store:

• Apple: Go to your purchase history in the App Store, find the Impact Theory University charge, tap "Report a Problem," and select your reason (e.g., "I was charged without authorization" or "The subscription doesn't match the description"). Apple will review your claim within 48 hours.
• Google: Visit Google Play's refund request page, select the charge, and choose your reason. Google typically refunds within 24 hours for subscriptions cancelled within 48 hours of the first charge.

Both Apple and Google allow refunds within 48 hours of the charge for most subscriptions. After that, approval depends on your reason and history. Stopee recommends acting quickly if you want a refund from an app store purchase.

Impact theory university pricing and plan comparison

Current subscription tiers

Prices are listed in US dollars. When you check out, the platform converts the USD amount to Canadian dollars based on current exchange rates. Final CAD cost depends on the payment processor's conversion rate on your billing date. Stopee recommends checking your account settings to see the CAD equivalent before confirming your subscription.

Comparing plans: which tier suits your goals

The Basic Access plan includes the core curriculum and recorded bonus content. Choose this if you prefer learning at your own pace and don't need live interaction. The All Access Pass adds live Q&A sessions with Tom (the founder), book club discussions and accountability groups; this suits you if you want real-time feedback and community support. If you're still deciding, the trial offer gives you 7 days to explore both tiers before committing. Cancel the trial within 7 days if you decide it's not for you, and you'll only pay the US$1 promotional rate.

Common cancellation mistakes and how to avoid them

Mistakes that delay cancellation or prevent refunds

Cancelling a subscription can feel stressful, especially if you're unfamiliar with the platform or payment system. Stopee has seen thousands of consumers make preventable errors that cost them time and money.

• Mistake 1: Cancelling in the app instead of on the website or App Store. Many subscription apps don't offer a true cancellation option within the app itself; they redirect you to the website or app store. Cancelling only in the app leaves your subscription active on the payment processor's side. Always cancel through the official dashboard or your payment provider (Apple, Google, credit card).
• Mistake 2: Not checking whether you're in a trial period. Trial subscriptions often renew at the full price on day 8 or 15, depending on the offer. If you received a promotional email with a trial offer, check your confirmation to see the exact renewal date. Set a phone reminder 3 days before that date so you cancel in time.
• Mistake 3: Requesting a refund after the 14-day window without checking for a 30-day guarantee. Some Impact Theory promotions advertise a 30-day guarantee. If you miss the 14-day mark, review your original purchase email to see whether the 30-day guarantee applies. If it does, you're still eligible.
• Mistake 4: Not saving cancellation confirmation emails. Without proof of cancellation, you may face disputes if you're charged after cancelling. Screenshot or forward your cancellation email to yourself and keep it in a dedicated folder for at least 6 months.
• Mistake 5: Assuming you'll get an automatic refund after cancelling. Cancellation and refunds are separate actions. Cancelling stops future charges but does not automatically refund past payments. You must request a refund explicitly if you want one within the eligible window.

Contacting support if cancellation fails

If you cancel but your subscription doesn't show as inactive after 24 hours, or if you're still being charged after cancelling, contact Impact Theory support immediately. Use the support email listed on your original purchase confirmation (usually support@impacttheory.com or support@impactuniversity.com). Include your cancellation confirmation screenshot, your account email and your next billing date. Request an immediate manual cancellation and a reversal of any charges after your cancellation date.

Checklist: steps to take before and after cancelling

Pre-cancellation checklist (48 hours before)

1. Download or screenshot any course materials, worksheets, or video links you want to keep.
2. Note down your next billing date from your account dashboard.
3. Decide whether you want a refund and confirm you're within the 14-day (or 30-day guarantee) window.
4. Locate your original purchase confirmation email and save it somewhere secure.
5. Check whether you subscribed directly, through Apple or through Google Play.

Post-cancellation checklist (within 24 hours)

1. Verify that your account status shows "Cancelled," "Inactive" or similar in your dashboard.
2. Save or screenshot your cancellation confirmation email.
3. If you requested a refund, note the date and time of your request.
4. If you subscribed via Apple or Google, confirm the cancellation in your app store account settings.
5. Set a phone reminder for your next scheduled billing date; if you're charged despite cancelling, you'll need to contact support or your payment provider within 24 hours.

Your next steps: taking control of your subscriptions

After you cancel: protecting yourself from future surprises

Cancelling a subscription is the first step. Protecting yourself from unexpected charges is the second. After your cancellation, monitor your credit card or bank account for the next two billing cycles (approximately 8 weeks). If you see a charge from Impact Theory, Apple or Google after your cancellation date, report it immediately to your payment provider or bank. Most banks allow you to dispute charges within 90 days, and they will often refund you without requiring Impact Theory's approval.

Additionally, review your active subscriptions monthly. Log into your Apple account, Google Play account and any other platforms where you hold memberships, and take inventory. This habit prevents accidental recurring charges and helps you catch unauthorized transactions early. Stopee recommends setting a monthly reminder (on the same date each month) to review your subscriptions. It takes 5 minutes and can save you hundreds of dollars per year.

If impact theory refuses to cancel or refund

If you've requested cancellation or a refund and Impact Theory has not responded within 7 business days, or if they refuse your request unfairly, escalate to your provincial consumer protection authority. Every Canadian province has a consumer protection office that investigates complaints and can force compliance:

• Ontario: Ministry of Government and Consumer Services (ontario.ca/consumers).
• British Columbia: Office of the Consumer Protection Act (consumerprotection.bc.ca).
• Alberta: Service Alberta (servicealberta.ca).
• Quebec: Office of the Protecteur du Consommateur (protecteurduconsommateur.qc.ca).
• Other provinces: Search "[your province] consumer protection" online to find your local authority.

File a complaint with a copy of your cancellation request email, any refund request, Impact Theory's response (or lack thereof), and your payment records. Consumer protection agencies take these complaints seriously and often negotiate settlements on your behalf. Stopee has helped thousands of consumers recover unfairly withheld refunds through this escalation process.

How stopee can help you stay in control

Managing multiple subscriptions, remembering cancellation deadlines and tracking refund eligibility is exhausting. Stopee exists to simplify this burden. At stopee.com, you can log in your Impact Theory University account (securely), and Stopee tracks your billing dates, refund windows and cancellation options in one dashboard. Stopee sends reminders before your next charge, guides you through the cancellation process with step-by-step instructions, and flags if you're eligible for a refund you might have missed. Stopee has helped thousands of Canadian consumers reclaim control of their subscriptions and recover thousands of dollars in refunds. Whether you're cancelling today or planning ahead, Stopee is your trusted partner in subscription management.

How to contact impact theory university to resolve issues

Mailing address and contact methods

If email support does not resolve your cancellation or refund request within 10 business days, send a registered letter (with return receipt) to Impact Theory's official address. Based on their privacy policy, the official address is:

Impact Theory LLC
[Primary business address - typically located in the United States]
(Check your purchase confirmation email for the exact mailing address, or visit impacttheory.com/contact)

Warning: Because Impact Theory University appears to be US-based, Canadian mail may take 2-4 weeks to arrive. Send your letter via registered mail or a tracked courier (such as Canada Post Xpresspost) so you have proof of delivery. In your letter, include your account email, full name, purchase date, order number, the amount charged, your cancellation request and refund request (if applicable), and the date you originally contacted support via email. Keep a copy for your records.

For immediate support, try emailing support@impacttheory.com with the subject line "Urgent: Cancellation and Refund Request - [Your Name]." Include all relevant details in a clear, professional format. Response times vary, but most companies respond to escalated requests within 5 business days.

Your summary: cancelling confidently in canada

Cancelling Impact Theory University depends on where you purchased it: directly from the website, Apple App Store or Google Play. Direct account cancellation takes under 2 minutes and requires logging into your dashboard. App Store and Google Play cancellations are handled by Apple and Google, not Impact Theory, and are equally quick. You're entitled to a refund within 14 days of purchase if you're unsatisfied, or 30 days if the specific offer advertised that guarantee. After cancelling, your access continues until the end of your current billing period, giving you time to download materials and plan your next learning steps.

Canadian consumer protection law is on your side: false refund promises and unfair billing practices are illegal. If Impact Theory refuses to honour a legitimate cancellation or refund, your provincial consumer protection office will investigate. Monitor your account after cancellation, save all confirmation emails and set monthly reminders to review your subscriptions. Stopee is here to help you stay organised, remember your deadlines and recover refunds you might otherwise miss. Start your cancellation today with confidence-you're in control.