Manage Makesyoufluent

How to cancel makesyoufluent and protect your money in canada

What is makesyoufluent and why you might want to leave

Makesyoufluent is a language-learning platform that teaches interactive lessons powered by artificial intelligence. The service operates through both a website and mobile app, with a premium tier called Makesyoufluent+ that removes ads, unlocks all languages, and offers unlimited practice sessions. Like many subscription services, Makesyoufluent relies on auto-renewing charges-meaning your payment method gets billed automatically until you cancel.

Many Canadian users sign up for the free trial or promotional offer, then discover the service doesn't match their learning style, their budget tightens, or they simply stop using it. If you're in that position, you're not alone-and Stopee is here to guide you through a clean cancellation that actually sticks.

Common reasons canadians cancel makesyoufluent

Users report cancelling after realizing the AI lessons feel repetitive, the app crashes frequently, or they progress faster with traditional tutors. Others cancel because the pricing converted to CAD is steeper than expected, or they didn't realize the free trial would auto-convert to a paid subscription. Some simply find they prefer other language apps like Duolingo, Babbel, or Rosetta Stone. Whatever your reason, Stopee recognizes that cancelling should be straightforward-but Makesyoufluent makes it deliberately difficult by removing the in-app cancel button and forcing you to email support.

Makesyoufluent pricing and subscription plans

Understanding your plan and what you're paying helps you negotiate a refund and confirms what charges to watch for after cancellation.

All prices display in US dollars (USD). When you purchase via the Apple App Store in Canada or Google Play, Apple and Google convert USD to CAD at checkout, so your actual bill appears in Canadian dollars. Stopee advises recording both the USD price you agreed to and the CAD amount charged-this detail matters if you dispute a charge or request a refund.

How the free trial and auto-renewal trap works

Makesyoufluent advertises a "free trial," but the mechanics are tricky. When you sign up for a 1-month or 3-month plan, you get that period free-but the sign-up fee (US$29.99-US$42.99) is charged immediately. After the trial ends, the full monthly or quarterly charge kicks in automatically. You are responsible for cancelling before the trial ends; if you don't, Makesyoufluent assumes you want to keep paying.

This is legal in Canada under the Competition Act and consumer protection laws-provided the company clearly discloses auto-renewal terms and offers a simple cancellation method. Makesyoufluent does disclose auto-renewal in its terms, but it deliberately hides the cancellation mechanism (email-only), which puts it in a grey zone. Stopee encourages you to keep all promotional emails and screenshots proving what you agreed to; these strengthen your position if Makesyoufluent refuses a refund.

Your cancellation options and which method to use

Makesyoufluent offers only one official cancellation method: email support. However, depending on where you purchased (website, App Store, or Google Play), you may have additional leverage through the payment platform.

Cancellation method 1: email makesyoufluent support directly

This is the primary method Makesyoufluent requires. Email hello@makesyoufluent.com with your cancellation request. This is the method Stopee recommends you start with because it creates a documented paper trail and gives support a chance to respond before you escalate to your payment provider or a credit card chargeback.

Cancellation method 2: request a refund through apple app store (if you purchased via iOS)

If you bought Makesyoufluent+ through the Apple App Store in Canada, you can request a refund directly from Apple. Apple typically processes refunds within 48 hours if you request them within 14 days of purchase. This method bypasses Makesyoufluent entirely and is often faster.

Cancellation method 3: request a refund through google play (if you purchased via android)

Similarly, if you bought through Google Play, you can request a refund through your Google Account. Google's policy allows refunds within 48 hours of purchase. Stopee notes that users report faster refunds through Google Play than through Makesyoufluent's own support team.

Cancellation method 4: credit card dispute (last resort)

If Makesyoufluent refuses to cancel and continues charging you after your request, you can dispute the charge through your credit card company or bank. This is your nuclear option-use it only after email and app-store refund requests have failed.

How to cancel makesyoufluent step by step

Follow these numbered steps to ensure your cancellation is processed and charges stop.

Step-by-step cancellation via email

1. Log into your Makesyoufluent account and locate your account email address and purchase date.
   • Open your account settings or profile page.
   • Note the exact email you used to create your account (this must match the email you use to request cancellation).
   • Retrieve your purchase date from an email receipt or app store confirmation.
2. Locate your transaction ID (if available).
   • Check your email for a receipt from Makesyoufluent, Apple, or Google that includes a transaction or order number.
   • If you cannot find it, don't panic-Makesyoufluent can look it up by email and date.
3. Compose a clear, direct cancellation email to hello@makesyoufluent.com.
   • Subject line: "Subscription cancellation request"
   • Body must include:
     • Your full name
     • Account email address (exactly as registered)
     • Purchase date (e.g., "15 November 2024")
     • Transaction ID (if you have it)
     • An explicit statement: "I request to cancel my subscription effective immediately and stop all auto-renewal charges."
     • Optional: Your reason for cancellation (can help support offer you a discount to stay, but you don't need to engage-simply reiterate your cancellation request)
4. Send the email and save a copy for your records.
   • Forward it to yourself or print it to PDF immediately after sending.
   • Note the date and time you sent the email.
5. Pro tip: Send the email from the same email address linked to your Makesyoufluent account. Support may reject requests from a different email address.
6. Wait for confirmation.
   • Makesyoufluent typically responds within 48-72 business hours.
   • Expect a reply confirming cancellation or asking for additional information.
   • If you don't hear back within 72 hours, send a follow-up email marked "Follow-up to cancellation request - [original date]".
7. Request written acknowledgment of cancellation.
   • Reply to their confirmation email asking them to state in writing: "The subscription has been cancelled as of [date]. No further charges will be applied."
   • Save this confirmation-it's your proof if a charge appears later.
8. Monitor your bank and credit card statements for the next 30 days.
   • Watch for any recurring Makesyoufluent charge.
   • If a charge appears after your cancellation confirmation, contact your bank immediately and file a dispute (see "What to do if charges continue after cancellation" below).

Step-by-step cancellation via apple app store

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions."
4. Find "Makesyoufluent+" in the list and tap it.
5. Tap "Cancel subscription" (not "Edit" or "Manage").
   • iOS may offer you a discount to stay subscribed-decline it if you want to leave.
6. Confirm the cancellation. Your subscription ends at the end of the current paid period (you keep access until then, then it stops).
7. Warning: Cancelling via Apple does NOT refund charges already made. If you want a refund for the current period, you must separately request one through Apple's customer support or by visiting reportaproblem.apple.com.

Step-by-step cancellation via google play

1. Open Google Play on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions."
4. Find "Makesyoufluent+" and tap it.
5. Tap "Cancel subscription."
6. Select your reason for cancellation (optional but helpful to Google's support team).
7. Confirm cancellation. Your subscription ends at the end of the current billing cycle.
8. To request a refund, tap the same subscription and select "Report a problem" or visit play.google.com/store/account/subscriptions to submit a refund request within 48 hours of your purchase.

What happens immediately after you cancel

Cancellation can feel uncertain, and many users worry they've done it wrong. Here's what actually happens, step by step.

Access and billing after cancellation

When you successfully cancel Makesyoufluent, two things occur:

• Access ends on the next billing date-You keep full access to the app and website until your current paid period expires. If you cancelled mid-month with a monthly plan, you can use Makesyoufluent through the end of that month.
• Auto-renewal stops immediately-No future charges will be applied to your payment method after the current period ends.

In an ideal world, this is seamless. In practice, Stopee hears from users who report continued charges weeks after cancellation confirmation. This happens because Makesyoufluent's support team sometimes fails to process the cancellation, or the cancellation doesn't sync properly between the web platform and the app.

How to confirm cancellation worked

Don't assume silence means success. Take these steps within 5-7 days of requesting cancellation:

1. Log into your Makesyoufluent account and check your subscription status. It should show "Cancelled" or no active subscription.
2. Check your email for a cancellation confirmation message from hello@makesyoufluent.com. If you don't see one, send a follow-up email asking: "Can you please confirm in writing that my subscription has been cancelled and no further charges will apply?"
3. Review your bank or credit card statement for any charges dated after your cancellation request. If a charge appears, skip to the next section.

Refunds: what makesyoufluent promises and what actually happens

Makesyoufluent advertises a money-back guarantee, but the conditions are strict and enforcement is inconsistent.

Makesyoufluent's official refund policy

According to Makesyoufluent's stated terms, you qualify for a full refund if you:

• Contact them within 10 calendar days of your first purchase (when no trial is involved)
• Can prove you used the app for at least 7 consecutive days

If approved, refunds are reviewed within 7 days and processed within 14 days from approval. However, this policy is routinely contradicted by user reports. Stopee has documented cases where Makesyoufluent:

• Offered partial refunds (30-50%) instead of full refunds, even when the user met all conditions
• Denied refunds altogether despite cancellation requests
• Continued charging after users provided cancellation confirmation

How to request a refund from makesyoufluent

If you purchased within 10 days and used the app for 7 days, request a refund by email to hello@makesyoufluent.com. Include:

• Your account email and full name
• Purchase date and transaction ID
• A statement that you used the app for 7+ consecutive days (you can verify this by showing login dates or activity screenshots)
• A clear request: "I request a full refund of [amount] under your 10-day money-back guarantee."

Set a deadline in your email: "I expect a response within 7 days." If they offer a partial refund or deny you, escalate (see below).

If makesyoufluent refuses your refund

Refund denial is where Stopee's guidance becomes critical. Makesyoufluent's refusal does not mean your money is gone. You have legal consumer protections in Canada.

• If you purchased via Apple App Store: Appeal directly to Apple at reportaproblem.apple.com. Apple can override Makesyoufluent and issue a refund if you file within 14 days of purchase. Apple's support is faster and more consumer-friendly than Makesyoufluent's.
• If you purchased via Google Play: File a refund request on play.google.com/store/account/subscriptions. Google typically processes refunds within 48 hours for requests made within 48 hours of purchase.
• If you purchased via the Makesyoufluent website: File a chargeback with your credit card company or bank. Provide your cancellation email, screenshots of your payment, and a statement that Makesyoufluent either refused to cancel or continued charging after cancellation.

Your consumer rights in canada under the competition act

Canadian consumer protection law gives you significant leverage against Makesyoufluent if it violates specific rules.

Key protections for auto-renewal subscriptions in canada

The Competition Act, enforced by the Competition Bureau (Canada's federal consumer protection authority), prohibits companies from:

• Hiding or burying auto-renewal terms in small print-they must be clear, prominent, and conspicuous
• Making cancellation materially more difficult than signup
• Continuing to charge after you request cancellation
• Requiring you to call a phone number, visit a physical location, or complete a complex form just to cancel

Makesyoufluent's email-only cancellation method is a borderline violation-it's harder than cancelling via the app, which is against the spirit of the law. However, Stopee notes that email is still technically accessible.

If Makesyoufluent continues charging you after cancellation or refuses to cancel despite your request, you can file a complaint with the Competition Bureau at www.competitionbureau.gc.ca or call 1-800-348-5358. Your complaint will be reviewed and may trigger an investigation if the Bureau identifies a pattern of violations.

Provincial consumer protection laws

Your province may also have additional protections. For example, in Ontario, the Consumer Protection Act requires explicit consent before any recurring charge and gives you the right to dispute charges within a reasonable timeframe. Stopee advises checking your provincial legislation-most Canadian provinces have similar rules that protect you beyond federal law.

Common mistakes that delay or prevent cancellation

Cancellation feels stressful because Makesyoufluent makes it deliberately opaque, and a single mistake can trap you in an extra billing cycle. Here are the pitfalls Stopee has seen hundreds of times.

Mistake 1: emailing from the wrong email address

Makesyoufluent's support team may reject cancellation requests from email addresses that don't match your account registration. If you signed up with gmail@example.com but email from work.email@example.com, support might claim they can't identify you and ask you to re-submit. Always email from the exact address associated with your account. If you've since changed your email in your account settings, update it back to your original email before requesting cancellation, or mention both old and new emails in your request.

Mistake 2: forgetting to request written confirmation

Support replies with "Got it, we've processed your cancellation"-but this is vague. A month later, you're charged again, and support claims there was no cancellation request. Stopee insists: always reply asking support to confirm in writing that your subscription is cancelled and no further charges will apply. Capture their response as a PDF or screenshot.

Mistake 3: not monitoring your statements for 30 days

You'll receive cancellation confirmation, feel relieved, and forget to check your bank statement. Then, a surprise charge appears on day 35. By then, you're outside the refund window. Set a phone reminder to check your statement 7, 14, and 30 days after cancellation confirmation.

Mistake 4: cancelling via the app but not following up on the website

If you purchased via the web but cancelled via the app (or vice versa), your cancellation may not sync. Makesyoufluent's app and website operate on different billing systems. Stopee recommends cancelling both if you've purchased on both platforms, or sending a separate email specifying which purchase you're cancelling.

Mistake 5: accepting a retention offer and thinking it's a refund

When you email cancellation, Makesyoufluent may reply with "We don't want to lose you-here's 50% off your next month." This is a retention offer, not a refund. It doesn't cancel your subscription; it only delays the cancellation. If you see this response and want to actually cancel (not pause), explicitly state: "I appreciate the offer, but I request cancellation. Do not apply any discount."

What to do if charges continue after cancellation

You've cancelled, received confirmation-and a charge still appears. This is frustrating and unfortunately common.

If you see a charge within 72 hours of requesting cancellation

This charge was likely processed before your cancellation reached Makesyoufluent's billing system. Do not panic. Wait 5 business days to see if a reversal appears. If not, contact support and ask: "I cancelled on [date], but a charge for [amount] appeared on [date]. Please reverse this charge and confirm it will not recur."

If a charge appears more than 7 days after cancellation confirmation

This is a breach of Makesyoufluent's cancellation obligation. Stopee advises:

1. Email support immediately with the subject "Unauthorized charge after cancellation - dispute."
2. Include your original cancellation email, support's cancellation confirmation, and screenshots of the unauthorized charge.
3. State: "I cancelled my subscription on [date] and received confirmation. The charge on [date] is unauthorized. I request an immediate refund."
4. Set a deadline: "I expect a refund within 7 days, or I will file a chargeback with my bank."
5. Wait 7 business days. If no refund, contact your bank or credit card company and file a chargeback or dispute.

Filing a chargeback

A chargeback is a formal dispute with your credit card company or bank. To file one:

1. Contact your bank or credit card customer service.
2. Explain that you cancelled Makesyoufluent but were charged anyway.
3. Provide your cancellation confirmation email and proof of the unauthorized charge.
4. Request a chargeback for the amount.

Chargebacks typically take 10-30 days to resolve. Your bank will contact Makesyoufluent, and if Makesyoufluent cannot prove you authorized the charge, the money is returned to you. Stopee notes that Makesyoufluent usually cannot dispute a chargeback backed by cancellation confirmation, so this method is highly effective.

Checklist: have you cancelled correctly?

Before you assume your cancellation is final, verify every box below.

If you cannot check all eight boxes, return to the relevant section above or contact Stopee's consumer guides for personalized help.

Alternatives to makesyoufluent you might prefer

If you're leaving Makesyoufluent, you may want a language app with simpler cancellation, better reviews, or lower Canadian pricing.

Stopee recognizes that switching apps means starting over with a new free trial and new payment setup. If you're hesitant to leave Makesyoufluent entirely, consider pausing your subscription instead of cancelling-ask support if they offer a pause option. However, if you're confident you want to go, any of the above alternatives offer clearer cancellation paths and often lower Canadian pricing than Makesyoufluent.

Summary: your roadmap to a successful makesyoufluent cancellation

Cancelling Makesyoufluent requires patience and documentation, but it is achievable. Stopee has guided thousands of Canadian consumers through this exact process, and your cancellation will succeed if you follow these steps:

1. Email hello@makesyoufluent.com with your full cancellation request from your registered account email.
2. Request written confirmation and keep all correspondence in a folder.
3. Monitor your bank statement for 30 days and file a chargeback if unauthorized charges appear.
4. Know your consumer rights-the Competition Act protects you, and the Competition Bureau will investigate if Makesyoufluent violates cancellation rules.
5. If you purchased via Apple or Google, use their refund process as a backup.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they thought were lost. Your cancellation is not final until you see no charge 30 days later-stay vigilant, keep records, and don't hesitate to escalate to your bank or the Competition Bureau if Makesyoufluent refuses to cooperate. You have the right to cancel without a phone call, complex form, or hidden fees, and Stopee is here to ensure you exercise that right.

For personalized support or to report a problem with Makesyoufluent, visit Stopee at stopee.com or contact the Competition Bureau at 1-800-348-5358.