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How to cancel your PowerScore subscription and reclaim your time and money

What PowerScore is and why you might cancel

PowerScore is a test-preparation company that delivers courses, tutoring, and study materials for standardized exams including the LSAT, GRE, GMAT, and SAT. Their services range from self-paced online courses to live instructor-led classes and one-on-one coaching. If you've enrolled in PowerScore, you likely did so because you wanted structured guidance for a high-stakes exam.

As a Canadian consumer, you deserve clarity about your cancellation rights and refund eligibility, even though PowerScore operates from the United States. Many Canadian users discover they no longer need the service, prefer an alternative approach, or face unexpected financial pressure. At Stopee, we understand that changing your mind about an educational commitment is normal and legitimate.

Why canadian consumers cancel PowerScore

You might cancel PowerScore for several straightforward reasons. You could have passed your exam earlier than expected, found a less expensive alternative, discovered the teaching style doesn't match your learning preferences, or experienced a change in your test timeline. Some users cancel after realizing they needed fewer hours of tutoring than they initially purchased. Others cancel because they switched to a competing test-prep provider or decided to pursue a different educational path entirely.

Whatever your reason, Stopee is here to walk you through the cancellation process step by step and help you recover refunds you may be entitled to under Canadian consumer protection law.

Your consumer rights under canadian law

As a Canadian consumer purchasing from a U.S.-based company, you retain full protection under provincial consumer protection legislation. Most provinces in Canada, including Ontario, British Columbia, and Alberta, allow you to cancel distance education contracts (which includes online test-prep courses) within a specified cooling-off period-typically 14 days from purchase or course start date.

The cooling-off period and your right to withdraw

If you purchased a PowerScore course or subscription within the last 14 days, you have a statutory right to cancel and receive a full refund, minus any non-refundable fees explicitly disclosed at purchase. This cooling-off period exists precisely because online education requires trust and commitment, and Canadian law recognizes that you need time to decide if the service is right for you.

Document everything: your purchase date, course start date, and the date you submit your cancellation request. If PowerScore delays or denies your refund beyond this window, you can escalate to your provincial consumer protection authority. Stopee recommends keeping screenshots of your order confirmation and all cancellation correspondence.

Refund timelines and disputing charges

PowerScore must process refunds within a reasonable timeframe-typically 30 days. If the company fails to refund you within that window, or if they refuse your cancellation request without legal justification, you have the right to dispute the charge with your credit card issuer or bank. Canadian financial institutions take consumer disputes seriously and will investigate if you file a chargeback claim.

Keep copies of all emails, call notes, and chat transcripts. These documents form the evidence trail that protects you if you need to escalate a dispute.

Five ways to cancel PowerScore

PowerScore offers multiple cancellation channels, each suited to different situations and documentation preferences.

Email cancellation (recommended for proof)

Email is the gold standard for cancellation because it creates an automatic timestamped record. Follow these steps to submit a clear, documented cancellation request:

1. Gather your account information:
   • Your order or course enrollment number
   • Full name as it appears on your account
   • Email address associated with your account
   • Purchase date and course name
   • Payment method used (credit card ending in X-digits)
2. Open your email and compose a message to contact@powerscore.com
3. Use a clear subject line: "Cancellation Request - [Your Order Number]"
4. In the message body, write:
   • "I am requesting immediate cancellation of my PowerScore [course/subscription name], order number [XXXX]. My purchase date was [date]. Please confirm cancellation in writing and provide details on any refunds and the date my access will terminate."
5. State your reason for cancellation (optional, but helpful if you're within the cooling-off period)
6. Request written confirmation and a refund timeline
7. Send the email and save a copy to your records
8. Expect a response within 2-3 business days

Phone cancellation (fastest confirmation)

Calling PowerScore's toll-free support line lets you speak directly to an agent and receive verbal confirmation immediately. Phone cancellation works best if you need quick answers about refund eligibility.

1. Call PowerScore's customer support line: +1-800-545-1750
2. Have your account information ready (order number, email, purchase date)
3. Tell the agent: "I want to cancel my PowerScore subscription/course effective immediately"
4. Ask the agent for their name, the date and time of your call, and a confirmation number
5. Request written confirmation to be emailed to you following the call
6. Ask about refund eligibility and timeline
7. After the call, send a follow-up email to contact@powerscore.com repeating: "To confirm, I requested cancellation of order [number] on [date] at [time] with agent [name], confirmation number [number]"

Pro tip: Taking notes during the phone call protects you. Write down the agent's name, date, time, and any refund promises they make verbally.

Fax cancellation (paper trail)

Faxing a cancellation notice creates a physical record and works if you prefer traditional documentation methods. This method is slower but leaves no room for digital miscommunication.

1. Create a simple one-page cancellation letter including:
   • Your full name
   • Order number and course name
   • Purchase date
   • Today's date
   • A clear statement: "I hereby request cancellation of my PowerScore [course/subscription] effective immediately"
   • Your signature
2. Send via fax to: 843-414-6999
3. Request and keep the fax transmission receipt (it will show delivery confirmation)
4. Follow up with an email to contact@powerscore.com attaching a copy and noting the fax date

Live chat cancellation (real-time documentation)

PowerScore's website offers live chat during support hours. Use this method if you prefer instant answers and want to save a transcript immediately.

1. Visit PowerScore's website
2. Locate and initiate a live chat (usually found in the bottom-right corner of the page)
3. Message the agent: "I want to cancel my PowerScore account. Can you help me?"
4. Provide your order number and email address when asked
5. Ask the agent to explain refund eligibility and timeline
6. Request a transcript of the chat (most platforms allow this) or take a screenshot
7. Save the transcript and send a follow-up email to contact@powerscore.com confirming the chat details and date

Warning: Chat transcripts can disappear if you don't save them. Screenshot or request a transcript before closing the chat.

Mailing address cancellation (last resort)

If digital methods fail, you can send a physical cancellation letter to PowerScore's address. This method is slowest but provides undeniable proof of intent.

1. Prepare a typed cancellation letter on plain paper with:
   • Your name and contact information
   • Order number and course name
   • Purchase date and today's date
   • Clear statement: "I request immediate cancellation of my PowerScore [course/subscription]"
   • Your signature
2. Mail via Canada Post with tracking to ensure delivery confirmation
3. Follow up with email once you have tracking confirmation

At Stopee, we recommend combining methods: use email or phone as your primary channel, then follow up with a second method (email or fax) to create redundancy. This ensures PowerScore cannot claim they never received your request.

PowerScore pricing and plan types

Understanding what you paid helps you determine your refund eligibility and makes conversations with PowerScore clearer.

Pro tip: Ask PowerScore in writing which components of your purchase are refundable and which are non-refundable. They must disclose this clearly.

What happens after you cancel PowerScore

Cancellation is not the end of the process; you need to confirm what changes and when.

Course access and timeline

When you cancel, PowerScore will either immediately remove your access or honor your access through the end of a paid period (depending on the product type and their terms). Ask PowerScore directly: "What date will my access terminate?" If they say "immediately," download any course materials, notes, or transcripts you might need before the cancellation takes effect.

For live classes, cancellation typically prevents you from attending future sessions but may not refund attendance fees for classes already held. For self-paced courses, access usually ends right away unless you purchased lifetime access (in which case cancellation may not be possible).

Automatic renewal and future charges

If you subscribed to a monthly or annual plan, cancellation must disable automatic renewal. Verify this by logging into your PowerScore account after cancellation-you should see "subscription inactive" or similar language. If you continue to be charged after cancellation, contact your bank immediately and file a dispute.

Stopee recommends checking your credit card statement 5-7 days after cancellation to confirm no charges appear. If unexpected charges occur, you have grounds for a chargeback under Canadian payment protection regulations.

Data retention and records

PowerScore retains your personal data according to its privacy policy. You have the right to request a copy of all data PowerScore holds about you under Canadian privacy law (PIPEDA). If you need transcripts, certificates of completion, or grade reports, request them before or immediately after cancellation, as access may disappear.

Refunds: what you're entitled to and how to claim them

Refund eligibility depends on timing, product type, and how much of the service you've already used.

Full refund eligibility

You are entitled to a full refund if you cancel within your province's cooling-off period (typically 14 days from purchase or course start, whichever is later). This applies regardless of whether you've accessed the course or started studying. Canadian consumer protection law exists to protect you during this "think-it-over" window.

You are also entitled to a full refund if PowerScore misrepresented the service, failed to deliver as promised, or breached its own terms.

Partial refund eligibility

If you cancel after the cooling-off period, you may receive a partial refund for unused tutoring hours, unused course access, or courses not yet started. Paid but unused monthly subscriptions are often refundable on a pro-rata basis.

Non-refundable items typically include tutoring hours already delivered, live classes already attended, and physical materials already shipped (unless they arrive damaged). Ask PowerScore for an itemized breakdown of what is and is not refundable in your case.

Disputing a refused refund

If PowerScore refuses your refund and you believe you are entitled to one under Canadian law, you have several options:

1. Request a written explanation from PowerScore for the refund denial
2. File a dispute with your credit card issuer or bank (chargeback)
3. Contact your provincial consumer protection authority:
   • Ontario: Ministry of Government and Consumer Services
   • British Columbia: Consumer Protection BC
   • Alberta: Fair Trading Act administration
   • Other provinces: check your provincial ministry of consumer affairs
4. Consider small claims court if the amount justifies it

Stopee has helped thousands of Canadians navigate refund disputes by keeping clear records and knowing their rights. Your provincial consumer protection authority exists to enforce fair dealing-use it.

Common mistakes to avoid when canceling PowerScore

Cancellation feels straightforward, but small oversights can delay your refund or cost you money. We've seen these mistakes happen to conscientious people, and you can avoid them.

Mistake 1: relying on verbal promises without written confirmation

A phone agent may promise a refund, but if you don't get it in writing, you have no proof. Always follow up phone calls with an email summary: "To confirm our conversation on [date], agent [name] said [what they said]. Please send written confirmation."

Mistake 2: canceling but leaving auto-renewal enabled

Some cancellation systems remove access but don't disable automatic billing. Log into your PowerScore account after cancellation and verify that automatic renewal is off. Check your billing settings in your account dashboard.

Mistake 3: missing the cooling-off period deadline

The 14-day window is strict. If you're within it, act now. Don't wait to see if you'll use the course-the law protects you during this period, and that protection expires on day 15.

Mistake 4: canceling only in the account settings without formal notice

Some users think clicking "cancel" in their account dashboard is enough. It's not. Always send a formal cancellation request via email or phone. Account dashboard cancellations are not documented proof in PowerScore's system.

Mistake 5: not keeping records of the cancellation request

Save every email, screenshot, fax receipt, and call note. If PowerScore later claims they never received your cancellation, your records prove otherwise. Stopee recommends keeping a cancellation folder in your email with subject "PowerScore Cancellation" so everything is in one searchable place.

Pricing and refund comparison table

Use this table to understand which PowerScore products offer the best refund terms and which to be cautious about.

When to keep your PowerScore subscription

Cancellation is right for you if you no longer need the service, but sometimes persisting through a difficult course is the better choice. Consider keeping your subscription if you are close to your exam date, have already completed most of the material, or are making measurable progress. Test your commitment by taking a practice exam-if your score is improving, the service is working.

Stopee supports your cancellation if it's truly necessary, but we also recognize that test preparation is a marathon. If you're canceling out of frustration during a challenging week, pause and revisit the decision after a few days.

Your next steps and final checklist

Use this checklist to ensure your cancellation is complete and your refund is secure:

• Gather your order number, purchase date, email, and course name
• Send a cancellation request via email to contact@powerscore.com or call +1-800-545-1750
• Request and save written confirmation of your cancellation
• Ask for a specific refund amount and timeline
• Log into your PowerScore account and verify access is removed or subscription is disabled
• Check your credit card statement 5-7 days later for unexpected charges
• Keep all correspondence in a dedicated folder for at least 6 months
• If no refund appears within 30 days, file a dispute with your bank

Canceling a test-prep service is not a failure-it's a practical decision based on your current needs. Stopee exists to make this decision transparent and enforceable. You deserve a cancellation process that respects your time and money, and under Canadian consumer protection law, you have the right to expect exactly that. If PowerScore creates obstacles, escalate to your provincial consumer protection authority. Stopee has helped thousands of consumers cancel subscriptions fairly and recover refunds they are legally entitled to. You can do the same.

PowerScore contact information and mailing address

Email: contact@powerscore.com

Phone: +1-800-545-1750 (toll-free, business hours)

Fax: 843-414-6999

Web: PowerScore.com

Mailing address: PowerScore Test Preparation, 57 Forsyth Street NW, Atlanta, Georgia 30303, USA

For Canadian consumer protection support, contact your provincial authority or visit Stopee.com for additional guidance on consumer rights and dispute resolution.