Manage Skillshare

How to cancel your skillshare membership in canada

What skillshare is and why canadians are cancelling

Skillshare is an online learning platform that offers video-based classes in creative and practical skills-think graphic design, illustration, photography, business strategy, and more. Members get unlimited access to the class library, community features, and offline viewing depending on which plan you choose. It sounds great in theory, but many Canadian subscribers find the subscription commitment doesn't fit their learning pace or budget. At Stopee, we've helped thousands of Canadians understand their cancellation options so they can exit subscriptions on their terms.

Who typically cancels skillshare

You might be cancelling because you've completed the courses you wanted, the platform doesn't match your learning style, or you're tightening your monthly expenses. Some Canadians discover they signed up for a free trial but were charged before they expected. Others simply realize they don't have time to keep up with classes. Whatever your reason, Stopee is here to walk you through the cancellation process step by step.

When to cancel (timing matters)

If you're on a monthly plan, cancellation takes effect at the end of your current billing cycle. If you're on an annual plan, you'll retain access until 12 months from your signup date. The sooner you cancel, the sooner you stop the auto-renewal clock. Keep in mind that uninstalling the Skillshare app does not cancel your subscription-a critical trap many people fall into.

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Your consumer rights in canada

Canada's federal and provincial consumer protection laws give you specific rights when cancelling digital subscriptions.

Federal protections under the consumer protection act

The federal Consumer Protection Act (CPA) and similar provincial laws require that Skillshare clearly disclose the terms of automatic renewal before you buy. If you signed up for a free trial, the company must obtain your clear consent before charging you. If Skillshare failed to display the cancellation process clearly or charged you without explicit permission, you have grounds to dispute the charge with your bank or credit card issuer. Stopee recommends keeping screenshots of your signup flow and billing confirmations as evidence.

Provincial protections (Ontario, british columbia, alberta)

Ontario's Consumer Protection Act gives you the right to cancel a subscription at any time without penalty. British Columbia and Alberta have similar rules. These laws mean that even if Skillshare claims a 30-day notice period, you can cancel immediately and request a prorated refund for unused time. If the company refuses, you can escalate to your provincial consumer protection authority-often the Consumer Protection Office or Attorney General's office.

Chargeback rights with your bank

If Skillshare charges you after you cancel, or if you cancelled but were still billed, contact your bank or credit card issuer immediately. You have the right to dispute the charge as an unauthorized transaction. Most banks allow disputes up to 120 days after the charge. Document everything: emails, screenshots, cancellation confirmations. Stopee advises keeping a dedicated folder for subscription records.

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Skillshare pricing and current plans in canada

Before you cancel, understand what you're paying and what each plan includes.

Hidden renewal costs to watch

Skillshare uses automatic renewal by default. If you paid C$132 for annual membership, the charge repeats on the same date next year unless you cancel. If you signed up through iOS or Google Play, the charges come through Apple or Google-not directly from Skillshare. This matters because your cancellation method depends on where you subscribed. Stopee emphasizes this point because many people try to cancel on Skillshare's website only to find they're still being charged by the app store.

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How to cancel skillshare by platform

Your cancellation method depends on whether you signed up on the web, through Apple, or through Google Play. Follow the steps for your platform carefully.

Cancel on the web (credit card or PayPal)

If you signed up directly at Skillshare.com using a credit card or PayPal, cancel through your web account.

1. Go to Skillshare.com and sign in to your account.
   • Use the same email and password you created at signup.
   • If you've forgotten your password, use the "Forgot password" link.
2. Click your Profile icon (usually in the top right corner).
   • A dropdown menu will appear with account options.
3. Select Account settings or Membership and payments.
   • The exact label depends on the current Skillshare interface version.
4. Look for the Membership or Subscription section.
   • You'll see your current plan, renewal date, and payment method.
5. Click Cancel membership or Cancel subscription.
   • Skillshare may ask you why you're leaving. This feedback is optional.
   • Do not skip this step-it's your actual cancellation point.
6. Confirm the cancellation by clicking Yes, cancel my membership or similar.
   • You should receive an email confirmation within minutes.

What happens next: Your access continues until the end of your current billing period. If you paid for a year, you keep access for the rest of that 12 months. No refund is issued unless you qualify under the refund policy (see below). Auto-renewal stops immediately.

Cancel through apple app store (iOS)

If you signed up using the Skillshare app on an iPhone or iPad, you must cancel through Apple-not through Skillshare's website.

1. On your iOS device, open Settings.
   • Swipe up from the home screen (on newer iPhones) or tap the Settings app icon.
2. Tap your Apple ID at the very top of Settings.
   • You'll see your name, email, and profile picture.
3. Select Subscriptions.
   • This shows all active subscriptions linked to your Apple ID.
4. Find Skillshare in the list and tap it.
   • You'll see the plan details, renewal date, and payment method.
5. Tap Cancel subscription or Delete subscription.
   • Apple will ask for confirmation.
6. Confirm by tapping Confirm or Yes.
   • Apple will send you an email receipt of the cancellation.

Pro tip: If you don't see Skillshare listed under Subscriptions, it may have already been cancelled, or you may have signed up through a web link embedded in the app (which would use web billing instead). Check your App Store purchase history to confirm how you subscribed.

Cancel through google play (Android)

If you signed up using the Skillshare app on an Android phone or tablet, cancel through Google Play.

1. Open the Google Play Store app on your Android device.
   • Look for the play button icon on your home screen.
2. Tap your Profile icon in the top right corner.
   • Usually this is a circular image or initial.
3. Select Manage subscriptions.
   • A list of all your active subscriptions appears.
4. Find Skillshare and tap it.
   • You'll see the plan name, price, and next billing date.
5. Tap Cancel subscription.
   • Google may ask for feedback about your cancellation reason.
6. Confirm by tapping Cancel subscription again.
   • Google will send you a confirmation email.

Important: Uninstalling the Skillshare app does not cancel your subscription. Even if you delete the app from your phone, Google Play will continue to charge you on your renewal date. You must complete the steps above to stop the billing.

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Refund eligibility and how to request one

Skillshare's refund policy is strict, but there are narrow windows where you qualify for your money back.

When you can get a refund

Skillshare offers refunds only in these specific situations:

• 7-day free trial charge: If you signed up for a free trial and were charged before the trial ended, you may request a refund within 48 hours of the charge. Contact Skillshare support immediately with your order confirmation.
• SEPA direct debit (EU/EEA only): If you set up a direct debit subscription, you can request a refund up to 8 weeks after the initial payment. This is rare for Canadian subscribers unless you lived in Europe at signup.
• Unauthorized charge: If you were charged after cancelling, or if someone used your account without permission, request a refund from Skillshare within 30 days. Provide your cancellation confirmation as proof.

What skillshare does not refund

Skillshare explicitly does not refund:

• Membership renewals (charges after your first billing period).
• Charges from trials longer than 7 days (14-day trials, for example, are non-refundable).
• Cancellations during a paid billing period (you keep access, but no refund is issued).
• More than one refund per customer, unless required by local law.

How to request a refund

1. Go to Skillshare's help center or contact page.
   • Look for "Contact us" or "Help" at the bottom of Skillshare.com.
2. Select Billing and payment as your issue category.
   • Be specific: select "Refund request" if available.
3. Provide your full name, email, order number, and the date of the charge.
   • Find your order number in your email confirmation or account history.
4. Explain your reason for the refund request (unauthorized charge, trial period, etc.).
   • Attach screenshots of your cancellation confirmation if applicable.
5. Submit and wait for Skillshare's response.
   • Skillshare typically replies within 5-7 business days.

If Skillshare denies your refund: You have the right to dispute the charge with your bank or credit card issuer. This is called a chargeback. Contact your bank within 120 days of the charge and explain that you cancelled within the refund window but were not refunded. Provide your cancellation confirmation as evidence. Your bank will investigate and may reverse the charge in your favour.

App store refunds (Apple and google)

If you subscribed through the App Store or Google Play, refunds must come through those platforms, not directly from Skillshare.

• Apple: Go to the App Store, tap your profile, select "Purchased," find Skillshare, tap "Report a problem," and request a refund. Apple responds within 48 hours.
• Google Play: Go to Google Play, tap your profile, select "Manage subscriptions," find Skillshare, and tap "Report a problem." Google investigates within 1-3 business days.

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What happens after you cancel skillshare

Cancelling can feel like uncertainty-you might worry whether it actually worked or whether you'll be charged again. Let's clear that up.

Your access and account after cancellation

Once you cancel, Skillshare continues your access until the end of your current billing period. If you're on a monthly plan and cancel on the 15th of the month, you keep access until the end of that month. If you're on an annual plan, you keep access until 12 months from your signup date. After that date passes, you lose access to premium classes, offline downloads, and community features. Your account remains on file, and Skillshare retains your progress and bookmarked courses according to its privacy policy.

Data retention and deletion

Skillshare keeps your account data, course progress, and viewing history after cancellation unless you request deletion. If you want Skillshare to delete your account entirely, you can request this through your account settings or by contacting support. Deletion is permanent and takes 30 days to process. Stopee recommends downloading any certificates or course notes before requesting deletion.

Reactivation and free trial eligibility

After you cancel, you can reactivate your account by signing back in and resubscribing. However, you typically do not qualify for another free trial if you've already used one. Skillshare limits free trials to one per customer, per email address.

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Common mistakes when cancelling skillshare

We understand cancellation can feel confusing-here are the pitfalls that catch people most often.

Mistake 1: uninstalling the app instead of cancelling the subscription

This is the most costly error. Deleting the Skillshare app from your phone does nothing to stop billing. Google Play and Apple will continue charging you every month or year. You must cancel through the subscription settings in your phone's operating system (Settings for iOS, Google Play for Android). Stopee has counselled many Canadians who thought deletion meant cancellation-it doesn't.

Mistake 2: cancelling in the wrong place

If you signed up through the iOS App Store, cancelling on Skillshare's website won't work. The charge comes through Apple, so you must cancel through Apple's Subscriptions menu. The same rule applies to Google Play. Check your email receipt to confirm whether you subscribed on the web, through Apple, or through Google. The email will show which platform processed the charge.

Mistake 3: not getting a cancellation confirmation

Always take a screenshot of your cancellation confirmation screen, and save the confirmation email Skillshare or your app store sends you. If you're charged again after cancellation, this proof protects you in a dispute. Without it, your bank may assume the charge was valid.

Mistake 4: assuming a refund is automatic

Skillshare does not automatically refund cancelled subscriptions. If you think you qualify for a refund (trial period, unauthorized charge), you must request it within 48 hours or 30 days depending on your situation. Do not assume silence means approval. Follow up with support if you don't hear back within a week.

Mistake 5: trusting the free trial without reading the terms

Skillshare uses 7-day, 14-day, and longer free trials depending on promotions. The catch: you're charged after the trial ends unless you cancel first. Mark your calendar for 2-3 days before the trial ends and cancel proactively. This prevents accidental charges and keeps you in control.

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Cancellation checklist for skillshare

Use this checklist to ensure you've cancelled correctly and protect yourself against unexpected charges.

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Should you keep or cancel your skillshare subscription

Before you click cancel, consider whether Skillshare actually fits your learning goals and budget.

Reasons to keep skillshare

• You're actively taking courses and using the platform at least weekly.
• The C$132 annual plan (C$11 per month) is within your discretionary spending.
• You're learning a skill that benefits your career or personal growth.
• You value the offline viewing feature for commutes or travel.
• You've built a learning routine and don't want to break momentum.

Reasons to cancel skillshare

• You haven't logged in more than once in the past month.
• You've completed the courses you signed up for.
• You prefer other platforms (YouTube, Coursera, Udemy) or hands-on learning.
• C$11-20 per month doesn't fit your current budget.
• You signed up impulsively and don't have a clear learning goal.
• You were charged unexpectedly after a free trial.

If you're on the fence, pause rather than cancel. You can take a break and reactivate later-though you won't qualify for another free trial. Stopee respects your decision either way, and we're here to make whichever choice you make as smooth as possible.

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Escalation and consumer protection resources in canada

If Skillshare refuses to refund you or stops responding, Canada's consumer protection authorities can help.

Your first step: file a complaint with skillshare

Send a formal cancellation or refund request in writing to Skillshare. Email is acceptable, but sending a registered letter (Canada Post Xpresspost Signature) creates a paper trail. Include your name, account email, order number, and a clear description of the issue. Skillshare has 10 business days to respond under most provincial laws.

Escalate to your provincial consumer office

If Skillshare doesn't respond or denies your claim unfairly:

• Ontario: File a complaint with the Ontario Consumer Protection Office or contact Service Ontario at 1-800-267-8097.
• British Columbia: Contact Consumer Protection BC at 1-888-564-9963 or file online at consumerprotectionbc.ca.
• Alberta: File a complaint with the Fair Trading Act team at 1-780-644-5131.
• Quebec: Contact the Office of the Protector of the Consumer (OPC) at 1-888-672-2556.
• Federal (all provinces): File a complaint with the Competition Bureau if you believe Skillshare has engaged in unfair business practices: competition.canada.ca.

Chargeback via your bank

If Skillshare continues to charge you after cancellation, contact your bank or credit card issuer within 120 days. Request a chargeback for unauthorized or fraudulent charges. Provide your cancellation confirmation as evidence. Your bank will investigate at no cost to you.

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Final steps: confirm your cancellation and move forward

Cancellation is not complete until you've confirmed it worked. Stopee has helped thousands of Canadians navigate subscription cancellations, and this final verification step is what separates people who successfully cancel from those who get charged again.

Verify your cancellation within 48 hours

1. Log back into your Skillshare account and check your membership status.
   • It should say "Cancelled" or "No active membership" under your account settings.
2. Check your email for a cancellation confirmation from Skillshare or your app store.
   • If you don't see one, contact support immediately and ask for written confirmation.
3. Set a phone reminder for 1 week before your final access date expires.
   • Download any certificates or course notes you want to keep.

Monitor your bank account

Check your credit card or bank statement every few days for the next 2 weeks. Watch for any charges from Skillshare, Apple, or Google that appear after your cancellation date. If you see a charge, contact your bank immediately and reference your cancellation confirmation. The sooner you dispute it, the faster your bank can refund you.

Know your rights moving forward

You have the right to cancel any digital subscription in Canada without penalty. If a company charges you after you cancel, that's a violation of the Consumer Protection Act. You can always dispute the charge with your bank, and you can file complaints with your provincial consumer office at no cost. Stopee empowers you with this knowledge so you never feel trapped by a subscription again.

Stopping unwanted charges and taking control of your subscriptions is simpler than you think. Whether you're cancelling Skillshare or any other online service, Stopee has helped thousands of Canadians protect their wallets and their rights. Our guides are free, our advice is backed by consumer law, and we're always here when you need clarity. Cancel with confidence-you've got this, and Stopee has your back.