Manage Thriveworks

How to cancel thriveworks and get your refund (Canadian guide)

What thriveworks is and why you might want to cancel

Thriveworks is a virtual and in-person mental health and coaching platform that connects Canadian users with therapists, counsellors, and life coaches. The service operates from the United States but accepts Canadian clients through its website and mobile app, handling appointments, billing, and cancellations digitally.

If you subscribed through Thriveworks directly, Apple, or Google Play, you're paying for access to therapy sessions or coaching services, often on a recurring basis. Many people cancel because they've completed their therapeutic goals, found a more affordable provider, experienced billing issues, or felt the service didn't meet their needs. Whatever your reason, you deserve a straightforward path to cancellation and clarity on refunds.

At Stopee, we've helped thousands of Canadian consumers navigate cancellations with confidence. This guide walks you through every cancellation method, your refund rights, and the steps to protect yourself.

Why cancelling thriveworks matters right now

If you're not using your Thriveworks subscription, every month that passes means another charge to your credit card or app store account. Recurring billing is designed to be convenient, but it also makes it easy to forget about unused subscriptions. By taking action today, you'll stop unexpected charges and redirect that money toward services you actually use.

Additionally, Thriveworks' cancellation policies differ depending on whether you subscribed through their website, Apple, or Google Play, so knowing your subscription source is critical to cancelling correctly.

Your consumer rights when cancelling thriveworks in canada

Canadian consumer protection law gives you specific rights when dealing with online services and recurring subscriptions.

What the consumer protection act says about your cancellation

Under Canada's federal and provincial consumer protection frameworks, you have the right to cancel a subscription contract. Most provinces require that cancellation be as easy as the original sign-up process. If Thriveworks made it simple to subscribe online, it must make cancellation similarly straightforward.

If Thriveworks charges you after you've cancelled, or if they make cancellation deliberately difficult, you can escalate to your provincial consumer protection authority. Keep records of all cancellation attempts, confirmation emails, and account screenshots as evidence.

Refunds under canadian law

If you cancel within a statutory cooling-off period (typically 14 days in most Canadian provinces for online contracts), you may be entitled to a refund of prepaid amounts. However, if you've already received therapy sessions or coaching during that period, Thriveworks may argue you're not entitled to a full refund. In that case, negotiate a partial refund or credit.

If Thriveworks refuses to refund unused prepaid amounts after your cancellation request, you have the right to escalate to your provincial consumer protection office or pursue a claim through small claims court. Keep all documentation: receipts, cancellation confirmations, and emails.

How to cancel thriveworks step-by-step

Your cancellation method depends on how you pay for Thriveworks: through their website, Apple App Store, or Google Play Store.

Cancel via the thriveworks website

If you created a Thriveworks account and pay them directly (not through Apple or Google), follow these steps to cancel appointments and your subscription.

1. Log in to your Thriveworks account on their website.
   • Use the email and password you created during sign-up.
2. Navigate to your upcoming appointments.
   • Look for an "Appointments" or "Schedule" section in your account dashboard.
3. Cancel or reschedule each appointment at least 48 hours in advance.
   • Warning: Cancellations within 48 hours of your appointment may incur a $135 USD late cancellation fee. Check the exact time your appointment is scheduled and confirm the deadline.
   • Click "Cancel" or "Reschedule" next to the appointment. Select a reason if prompted.
   • You should receive an immediate on-screen confirmation and a follow-up email.
4. Contact Thriveworks support to cancel your subscription.
   • Visit Thriveworks' support page or send an email request to their customer service.
   • State clearly: "I want to cancel my subscription effective [date]."
   • Request written confirmation and ask if you are eligible for any refund of unused prepaid amounts.
5. Request a refund if applicable.
   • If you've prepaid for sessions you haven't used, ask Thriveworks in writing to refund the unused portion.
   • Keep a copy of this request and any response.
6. Verify cancellation after 5-7 business days.
   • Log back into your account to confirm no new charges appear and that your subscription is marked as cancelled.
   • Check your credit card or payment method to ensure no further recurring charges post.

Cancel a thriveworks subscription via apple (iOS)

If you signed up for Thriveworks through the Apple App Store and pay using your Apple ID, you must cancel the subscription through Apple, not directly through Thriveworks.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
   • You may see "Apple ID" or your account name.
3. Select "Subscriptions."
   • This section shows all active recurring subscriptions linked to your Apple ID.
4. Find and tap "Thriveworks" in the list.
5. Tap "Cancel Subscription" or "Remove."
   • Pro tip: Apple may offer you a discount to keep the subscription active. Decline if you're sure you want to cancel.
6. Confirm the cancellation.
   • Apple will ask you to confirm. Tap "Confirm" to complete the process.
   • You'll receive an email confirmation from Apple shortly after.
7. Note your cancellation date.
   • Your subscription ends at the end of your current billing cycle, not immediately.
   • You retain access until that date, but no renewal charge will occur.

Cancel a thriveworks subscription via google play

If you subscribed through the Google Play Store on an Android device, cancel your subscription through Google Play, not through Thriveworks directly.

1. Open the Google Play app on your Android device.
2. Tap your profile icon (top right corner).
3. Select "Payments and subscriptions."
   • This opens a menu of all your active subscriptions.
4. Tap "Subscriptions."
5. Find and select "Thriveworks."
6. Tap "Cancel subscription."
   • Warning: Google Play may display a retention offer or discount code. Ignore it if you're certain about cancelling.
7. Follow the on-screen prompts to confirm.
   • Google will ask about your reason for cancelling (optional).
   • Tap "Yes, cancel" or "Confirm" as prompted.
8. Verify your email for cancellation confirmation.
   • Google Play and Thriveworks will send you separate confirmation emails.
   • Your cancellation takes effect at the end of your current billing cycle.

Cancel via registered mail (legal notice)

If you're unable to cancel through digital channels, or if Thriveworks fails to process your cancellation request, you can send a formal legal notice via registered mail with return receipt.

1. Prepare your cancellation letter.
   • Write or type a brief, clear message: "I hereby request cancellation of my Thriveworks subscription effective immediately. Please confirm receipt and cancellation status within 5 business days."
   • Include your full name, email address, phone number, and Thriveworks account details (if you have them).
   • Date the letter.
2. Send via registered mail with return receipt.
   • Visit Canada Post or your local postal service and request "Registered Mail with Return Receipt" (or equivalent traceable service in your province).
   • This ensures you have proof that Thriveworks received your letter.
3. Address your letter to:
   • Thriveworks, Lynchburg, Virginia, USA (the address listed in their Privacy Policy for legal notices). Contact Stopee if you need help locating the exact mailing address from their privacy documentation.
4. Keep all documentation.
   • Save the Canada Post receipt, return receipt, a copy of your letter, and any email confirmations you receive.
   • This paper trail protects you if a dispute arises later.
5. Monitor your account and billing.
   • After 7-10 business days, log in to verify cancellation and check that no further charges occur.

What happens after you cancel thriveworks

Cancellation isn't instantaneous, and understanding what comes next prevents confusion and unwanted charges.

Your access and billing after cancellation

Once you cancel, your subscription will end at the close of your current billing cycle. You may retain access to your account and past session notes until that date, but you won't be charged again. If you cancel mid-cycle, most services do not refund the unused portion, though you can always request it in writing.

Check your account 5-7 days after cancellation to confirm the subscription is no longer active. If you see another charge, contact your bank, credit card company, or the app store immediately to dispute it and request a refund.

Your account data and records

Thriveworks will retain your clinical notes, session history, and personal information in accordance with their Privacy Policy and applicable privacy laws. In Canada, you have the right to request access to your personal data or ask for it to be deleted. Send a written request to Thriveworks' privacy office (referenced in their Privacy Policy) and keep a copy.

If you need your therapy records for continuity of care with another provider, request them explicitly before cancelling. Thriveworks may take 10-30 days to prepare and send your records, so plan ahead.

Will you get a refund from thriveworks

Refunds are a common pain point, and Thriveworks does not publish a clear, public refund policy, which puts the burden on you to negotiate.

When thriveworks may refund you

Thriveworks may issue a refund if:

• You cancel within 14 days of signing up and have not yet received services (statutory cooling-off period in most provinces).
• You prepaid for sessions you never attended, and Thriveworks agrees to refund the unused amount.
• Thriveworks charged you in error or after you submitted a valid cancellation request.
• You dispute the charge through your bank or credit card company and provide evidence of a cancelled subscription.

When thriveworks likely won't refund you

Thriveworks typically does not refund for sessions you've already attended, even if you're unsatisfied with the service. Additionally, if you cancel outside the cooling-off period and have received some services, they may claim the fees are earned and non-refundable. This is a common dispute point, and many users report difficulty getting refunds.

How to request a refund

1. Send a written request to Thriveworks support.
   • Email or use their online contact form.
   • State: "I request a refund of [amount] for [reason: unused sessions, duplicate charge, etc.]. I cancelled my subscription on [date]. Please advise the timeline for processing."
2. Wait 10-14 business days for a response.
   • Keep all communications and timestamps.
3. If Thriveworks denies the refund, escalate.
   • Contact your credit card company or bank and file a chargeback request. Provide them with your cancellation confirmation and any denial from Thriveworks.
   • File a complaint with your provincial consumer protection office or the Canadian Consumer Information Database if the issue remains unresolved.

Common mistakes to avoid when cancelling thriveworks

Cancellation mistakes are frustrating because they often result in extra charges and wasted time chasing refunds. Here's what to watch for.

Mistake 1: cancelling an appointment instead of the subscription

The single most common error is cancelling just one upcoming appointment and thinking you've cancelled the subscription. Thriveworks will continue to charge you monthly. Cancelling an appointment and cancelling a subscription are two separate actions. Make sure you explicitly cancel the recurring subscription, not just your next session.

Mistake 2: missing the 48-hour cancellation window for appointments

If you cancel an appointment fewer than 48 hours before it's scheduled, Thriveworks charges a $135 USD late cancellation fee. This fee stacks on top of your regular subscription cost. If you're running short on time, reschedule instead of cancelling, or contact support immediately to ask if they'll waive the fee under unusual circumstances.

Mistake 3: not tracking confirmation emails

After you cancel, always request a written confirmation. If Thriveworks charges you again and you can't prove you cancelled, you'll have a harder time disputing the charge. Save every confirmation email, screenshot, and receipt.

Mistake 4: forgetting to cancel through the correct platform

If you subscribed through Apple or Google Play, cancelling through Thriveworks' website won't work. You must cancel through Apple or Google. Conversely, if you paid Thriveworks directly, you must cancel through their website, not the app store. Verify your payment method first.

Mistake 5: not following up after cancellation

Assume nothing. Log back into your account 7-10 days after you cancel to confirm the subscription is gone and no further charges have posted. Check your credit card or bank statement. If you see a charge after cancellation, contact your provider immediately.

Pricing and subscription plans at thriveworks

Understanding what you're paying for helps justify whether cancellation is the right choice.

If you're paying out-of-pocket and the monthly cost feels high, cancelling and switching to a lower-cost provider (like a public clinic, non-profit mental health service, or therapist in private practice) could save you hundreds of dollars annually. Stopee can help you find alternatives once you've exited Thriveworks.

Is cancelling thriveworks the right move for you

Before you cancel, ask yourself a few questions to ensure you're making an informed choice.

Reasons to keep thriveworks

• You're actively working with a therapist or coach and making progress.
• Your employer or insurance covers part or all of the cost.
• You value the convenience and flexibility of virtual sessions.
• You're in the early stages of your therapeutic journey and don't want to interrupt continuity.

Reasons to cancel thriveworks

• The monthly cost is unaffordable or no longer justified.
• You've completed your therapeutic goals or feel you've gotten what you need.
• You're unhappy with your therapist or coach and want to find a better fit elsewhere.
• You experienced poor customer service, billing errors, or difficulty obtaining refunds.
• You prefer an in-person provider or local mental health clinic.
• You're experiencing financial hardship and need to cut discretionary spending.

If cost is your concern, contact Thriveworks support before cancelling to ask if they offer sliding-scale fees or payment plans for Canadian users. Sometimes a direct conversation can yield a lower rate, eliminating the need to cancel entirely.

Checklist: before, during, and after cancellation

Use this checklist to ensure you've covered every step and protected yourself throughout the cancellation process.

Stopee's final takeaway: protect yourself through the entire process

Cancelling Thriveworks doesn't have to be stressful if you know the process and follow it step-by-step. The key is clarity: confirm your subscription source, cancel the right way, request written confirmation, and monitor your account for unwanted charges afterward.

Stopee has helped thousands of Canadian consumers cancel subscriptions like Thriveworks, recover refunds, and navigate billing disputes. If you encounter resistance from Thriveworks or believe you've been charged unfairly after cancellation, reach out to Stopee, and we'll guide you through escalation options, from chargeback requests to consumer protection complaints.

Your mental health matters, and so does your financial peace of mind. Cancelling Thriveworks is a valid choice-make sure you do it confidently, on your terms, and with a clear record of the entire transaction.

Contact and mailing address for legal notices

If you need to send Thriveworks a formal legal notice-including a cancellation request, refund demand, or privacy access request-use registered mail (with return receipt) to the address listed in their Privacy Policy:

Thriveworks
Lynchburg, Virginia, USA

Check Thriveworks' most recent Privacy Policy on their website for the complete mailing address, as it may change. Include your full name, email, phone number, and Thriveworks account details (if applicable). Retain the return receipt and a copy of your letter as proof of delivery.

For ongoing assistance with your cancellation or to escalate an unresolved refund claim, Stopee remains your advocate. Visit Stopee.com to connect with our consumer specialists and take control of your subscriptions today.