Manage Flohockey

How to cancel FloHockey: your complete canadian guide to ending your subscription

Understanding FloHockey and why you might want to cancel

FloHockey is FloSports' dedicated streaming platform built for hockey fans across Canada. The service delivers live games, replays, highlights and detailed statistics from leagues including the OHL, AHL, ECHL and various Canadian junior competitions. You can watch on your web browser, iOS phone, Android device, Roku or other connected television platforms.

Many Canadian subscribers sign up for seasonal coverage-especially during playoffs-but find themselves paying during off-season months or discovering that the content doesn't match their expectations. Whether you're cutting back on streaming costs, switching to another platform, or simply finished with the season, Stopee understands that cancelling should be straightforward and painless.

When cancellation makes sense

You might choose to cancel FloHockey if you've completed your viewing for the season, prefer a different streaming service, or want to reduce your monthly subscription expenses. Some subscribers realize they only watch during playoffs and would rather subscribe seasonally than maintain a year-round membership. Others discover that their team isn't featured as prominently as expected or that the streaming quality doesn't meet their standards.

Key facts before you decide

FloHockey operates on monthly and seasonal billing cycles. Your cancellation takes effect at the end of your current paid period-you won't lose access immediately, but you also won't receive a refund for unused time. Keep this timing in mind as you plan your next steps.

FloHockey pricing and subscription plans

Understanding your current plan helps you decide whether to cancel outright or downgrade to a lower tier.

Do you really need to cancel?

Before you go through cancellation, consider whether downgrading might work better. If you're only interested in AHL games, switching from the full $40 monthly to an AHL-specific plan could save you money without losing access. Alternatively, if you're a seasonal fan, waiting until the off-season to cancel-rather than cancelling mid-season-means you keep your current access through the end of the period you've paid for.

How to cancel FloHockey: step-by-step instructions for every platform

Cancellation methods differ depending on how you subscribed. Stopee has helped thousands of Canadian consumers navigate these platform-specific procedures, so follow the path that matches your subscription method.

Cancel FloHockey via the web (FloSports account)

This is the most direct route if you signed up on FloSports.tv directly.

1. Visit www.flosports.tv and sign in with your email and password.
2. Click on your account name or profile icon in the top right corner.
3. Select Account Settings or Subscription Settings from the menu.
4. Locate your active FloHockey subscription in the subscriptions list.
5. Click the Cancel Subscription button next to FloHockey.
6. Review the cancellation confirmation message. FloSports will display your final access date.
7. Confirm the cancellation when prompted.

Pro tip: Take a screenshot of your final access date for your records. Stopee recommends saving this confirmation in case you need to dispute a charge later.

Cancel FloHockey via apple app store (iOS)

Warning: Deleting the FloHockey app from your iPhone or iPad does NOT cancel your subscription. You must cancel through the App Store itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap FloHockey or FloSports in the list.
5. Tap Cancel Subscription.
6. Select your reason for cancelling (optional) when prompted.
7. Confirm cancellation.

Pro tip: Apple will show you the exact date your subscription ends. Write this date down-you'll retain full access until that date.

Cancel FloHockey via google play store (Android)

Warning: Uninstalling the FloHockey app does NOT stop your billing. You must cancel through Google Play.

1. Open the Google Play app on your Android phone or tablet.
2. Tap the profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find FloHockey or FloSports in your list.
6. Tap Cancel subscription.
7. Follow the prompts to confirm your cancellation.

Pro tip: Google Play will email you a confirmation. Check your inbox (and spam folder) to verify the cancellation went through.

Cancel FloHockey via roku or other connected devices

Smart TV subscriptions often require a different approach than phone apps. Many connected devices manage their own app stores separately from FloSports.

1. Go to your Roku home screen (or equivalent on your device).
2. Navigate to Settings or Account.
3. Look for Subscriptions or Manage subscriptions.
4. Find FloHockey in your active subscriptions.
5. Select Cancel and confirm.
6. If you don't see a cancellation option in the device settings, sign into the FloSports website directly (via web browser on any computer or phone) and cancel there instead.

Pro tip: If you can't find the subscription in your device's settings, cancelling through the web method above will work regardless of what platform you use to watch.

What happens after you cancel FloHockey

It's natural to wonder whether you'll lose access immediately or keep watching through your next billing date. Here's exactly what to expect.

Your access after cancellation

Cancelling FloHockey does not cut off your access right away. You retain full subscriber access to all content-live games, replays, highlights, stats-until the end of your current paid billing period. If you're on a monthly subscription and cancel on the 10th of the month, you can keep watching until the end of that month. If you're on an annual plan, you keep watching until the anniversary date of your last payment.

What happens to your account and data

Your login credentials, saved preferences and account history remain in FloSports' system after cancellation, subject to their data retention policies. You won't be able to access subscriber-only content after your period ends, but you may be able to view your account history by signing back in. If you want FloSports to delete your personal data entirely, you'll need to submit a separate data deletion request through their privacy settings.

Refunds: what you're entitled to and how to request one

Stopee wants you to understand your refund rights clearly, because this is where many consumers feel frustrated.

FloSports' refund policy

According to FloSports' Terms of Service, cancelling your subscription does not entitle you to a pro-rated or partial refund for unused time. You've paid for access through the end of your billing period, and that's what you receive. Refunds are granted only at FloSports' discretion in exceptional circumstances-such as prolonged technical outages that prevent you from watching-and are uncommon in practice.

Your consumer protection rights in canada

Canadian consumer protection laws give you stronger rights than FloSports' terms alone. Under the Competition Act and provincial consumer protection legislation (such as Ontario's Consumer Protection Act), you may be entitled to a refund if:

• FloSports misrepresented the service or its content availability.
• The service failed to perform substantially as advertised for an extended period.
• You cancelled within 14 days of subscribing (in some provinces, subject to their specific rules).
• Billing errors occurred on your account.

Pro tip: If FloHockey failed to stream games during playoffs or had significant technical problems, document these issues with screenshots and dates. This evidence strengthens a refund request.

How to request a refund from FloSports

1. Contact FloSports customer support through their website or the support email listed in your account.
2. Explain your reason for requesting a refund-be specific about technical issues, content gaps, or billing errors.
3. Include your account email, subscription dates and order number if available.
4. Request a response within 7 business days.
5. If FloSports refuses and you believe your consumer rights were violated, file a complaint with your provincial consumer protection authority (see escalation contact below).

When to escalate your refund request

If FloSports denies your refund request and you have evidence of misrepresentation or service failure, escalate to your provincial consumer protection agency. Stopee recommends keeping all documentation-subscription confirmations, billing statements, screenshots of technical errors and support correspondence-in one folder.

Common mistakes when cancelling FloHockey

Cancelling a streaming service feels straightforward until you realize you made a small error that leaves you still paying. Here are the traps Stopee sees most often.

Mistake 1: uninstalling the app instead of cancelling the subscription

This is the number one reason Canadians continue paying for FloHockey after they thought they cancelled. Removing the app from your phone, tablet or TV does nothing to stop billing. You must explicitly cancel through the app store or the FloSports website. Check your next month's bank or credit card statement to confirm the charge stopped.

Mistake 2: cancelling only on one platform if you use multiple devices

If you watch on both your phone and web browser, make sure you cancel on the platform where you originally subscribed. If you signed up through the App Store but also use the web version, cancelling only through the app store might not stop charges. Stopee recommends cancelling through the web version at FloSports.tv directly-this is the master cancellation method.

Mistake 3: forgetting to cancel before a seasonal billing date

If you're on an annual plan, your next charge comes all at once on your subscription anniversary. Mark your calendar 7 days before that date and cancel by then if you don't want to renew. Missing this deadline means paying the full annual amount again.

Mistake 4: not saving your cancellation confirmation

Always screenshot or photograph your cancellation confirmation, including the final access date. This protects you if FloSports charges you again by mistake. Stopee has helped hundreds of consumers dispute unauthorized charges by providing this proof.

Checklist: before and after you cancel FloHockey

Use this checklist to ensure nothing falls through the cracks.

Your consumer rights and how to escalate if FloSports refuses

If FloSports ignores your cancellation request, continues charging after you cancelled, or refuses a legitimate refund claim, you have formal escalation options in Canada.

What the competition act and provincial law protect

You have the right to cancel any subscription service. Providers cannot require you to continue paying, charge you without clear consent or misrepresent what you're getting. Your province's consumer protection authority enforces these rules.

How to file a complaint

1. Gather all documentation: subscription confirmation, cancellation proof, billing statements and support emails.
2. Contact your provincial consumer protection agency:
   • Ontario: Service Ontario, 1-800-889-9768
   • British Columbia: Consumer Protection BC, 1-888-564-9963
   • Alberta: Alberta Fair Trading Act inquiry line
   • Quebec: Office of the Protecteur du consommateur
   • Other provinces: Check your provincial government website for the consumer protection office
3. File a complaint describing the issue, including dates and amounts.
4. Most authorities respond within 30 days with next steps.

Pro tip: Keep your complaint focused and factual. "I cancelled but was still charged $40 on [date]" is more effective than a long explanation of your frustrations.

When to involve your credit card company

If FloSports continues charging after you cancelled, you can dispute the charge with your credit card issuer or bank. File a "billing dispute" or "unauthorized charge" claim. Your financial institution will typically refund the charge while they investigate-usually within 5 to 10 business days.

Final steps and next steps

Cancelling FloHockey is simple once you know which platform to use and what to expect. The most important action is to follow the cancellation method that matches your subscription source-web, iOS, Android or connected TV-and save your confirmation immediately afterward.

Stopee has helped thousands of Canadian consumers cancel subscriptions cleanly and dispute unwanted charges. If you encounter any pushback from FloSports after you've cancelled, contact your provincial consumer protection authority without hesitation. You have the right to stop paying for any service, and Canadian law backs you up.

Monitor your next bank statement 7 to 10 days after cancellation to confirm the charges have stopped. If you see another FloHockey charge, refer to the escalation section above or reach out to Stopee for guidance on your specific situation.

Contact information for FloSports support:

• Visit FloSports.tv and use the in-app support chat or email contact form.
• Check your account settings for direct support email addresses.
• For billing disputes, request to speak with the billing department specifically.

Stopee remains committed to empowering you to cancel any subscription with confidence and clarity.