Manage Levitate
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Levitate: The Right Way
How to cancel levitate and protect your business communications
Understanding levitate and when to cancel
Levitate is a relationship marketing and customer communication platform built for small business owners who need to manage contacts, send personalized campaigns, and track how customers engage with their messages. If you've been using Levitate to automate follow-ups or manage newsletters, you know it connects directly to your email systems and customer data.
The decision to cancel Levitate often comes down to cost, feature fit, or finding a platform that works better for your business model. Whatever your reason, Stopee is here to walk you through the cancellation process step by step and ensure you don't lose access to your data or get trapped in hidden renewal charges.
Why businesses cancel levitate
You might be cancelling Levitate because the monthly cost no longer justifies the features you're using, or because you've found a competing platform that integrates better with your existing tools. Some users find the interface hard to navigate, while others hit contract minimums or renewal clauses they didn't fully understand at signup.
Whatever your situation, Stopee recommends documenting your reason for cancellation before you start the process. This creates a clear record if you later need to dispute a charge or claim a refund with your credit card company.
Your cancellation timeline
Most subscription services, including Levitate, require you to act within a specific notice period before your next billing cycle kicks in. Typically this window is 14 to 30 days, but Levitate may have a different requirement buried in your contract terms.
The sooner you submit your cancellation request, the sooner the clock stops on automatic renewals. Stopee advises checking your most recent Levitate invoice today to confirm your next billing date and any notice period your agreement requires.
Your consumer rights in canada
Canadian consumer protection law is your strongest ally when cancelling a subscription service.
Federal and provincial protections
Under the Consumer Protection Act and similar provincial laws across Canada, companies must clearly disclose contract terms, pricing, and automatic renewal conditions at the point of sale. Levitate is required to make it just as easy for you to cancel as it was for you to sign up.
If Levitate has made cancellation deliberately difficult, buried the cancellation button, or failed to provide clear renewal terms at signup, you may have grounds to challenge any charges. Your province has specific rules: Quebec offers some of the strongest consumer protections in Canada, Ontario has clear automatic renewal rules, and British Columbia requires transparent disclosure of all material contract terms.
Escalation and complaint channels
If Levitate refuses to cancel your account or keeps charging you after you request cancellation, you have formal recourse. Stopee recommends documenting everything: emails, screenshots, cancellation confirmation numbers, and the dates you submitted each request.
- File a complaint with your provincial consumer protection office (search online for your province plus "Consumer Protection Branch")
- Contact the Competition Bureau of Canada if you believe Levitate engaged in deceptive marketing regarding cancellation or renewal
- Dispute the charge through your credit card company or bank (chargeback or payment dispute)
- Small claims court is available for monetary disputes under your provincial limit (typically $5,000 to $35,000 depending on province)
Cancellation methods for levitate
Levitate offers multiple paths to cancellation, and your job is to choose the one that creates the strongest proof of your cancellation request.
Online account cancellation (fastest method)
The quickest way to cancel Levitate is directly through your account dashboard. This method works best when the system processes your cancellation immediately and sends you a confirmation email with an effective cancellation date and reference number.
- Log in to your Levitate account with your email and password
- Navigate to Settings or Account Management (usually in the top-right menu or sidebar)
- Look for "Billing," "Subscription," or "Manage Plan" options
- Select "Cancel Subscription" or "Downgrade Plan"
- Read the cancellation terms carefully; Levitate may warn you about data loss or access cutoff dates
- Confirm the cancellation by clicking the final button
- Warning: Some platforms ask follow-up questions or offer discount codes to retain you. Do not accept a discount unless you genuinely want to keep the service
- Take a screenshot of your cancellation confirmation page before closing the browser
- Check your email (including spam folder) for a cancellation confirmation within minutes
Pro tip: If Levitate's account settings page does not show a visible "Cancel" button, this is a dark pattern. Stopee advises moving to the email or support method instead.
Email cancellation (documented method)
Cancelling via email creates a time-stamped record that proves you requested cancellation on a specific date. Use this method if the online cancellation fails, if you cannot access your account, or if you want additional documentation.
- Open your email client and create a new message to Levitate support (typically support@levitate.com or help@levitate.com; verify the correct address on their website)
- Write a clear subject line: "Cancellation Request - [Your Account Email]"
- Include the following information in the body:
- Your full name and account email address
- Your subscription or account ID (found on your invoice or account dashboard)
- Your current billing date and the effective cancellation date you request
- A simple statement: "I request immediate cancellation of my Levitate subscription, effective [date]"
- Your phone number for confirmation purposes
- Send the email and do not delete it from your Sent folder
- Allow 2-3 business days for a response; if you do not receive confirmation, send a follow-up email
- Save the cancellation confirmation email to a dedicated folder on your computer
Warning: Levitate may respond asking you to cancel through the account dashboard instead. If the dashboard cancellation is unavailable or broken, reply to their email requesting an alternative cancellation method or a confirmation that they have processed your cancellation manually.
Registered mail cancellation (strongest legal proof)
For maximum legal protection, especially if you believe you may need to dispute charges later, send a registered cancellation letter to Levitate's parent company. Registered mail creates proof of delivery that no email system can match.
- Write a brief cancellation letter on plain paper or business letterhead with the following content:
- Your full name, address, and phone number
- Your Levitate account email and subscription ID
- The date you wrote the letter
- A clear statement: "I cancel my Levitate subscription, effective immediately. Please confirm receipt and process this cancellation within 5 business days."
- Your signature at the bottom
- Place the letter in an envelope and address it to:
- Levitate Tech, Inc.
23 Corporate Plaza Drive, Suite 150
Newport Beach, CA 92660
USA
- Levitate Tech, Inc.
- Go to Canada Post or your local postal office and request "Registered Mail with Return Receipt" (not standard registered mail)
- This costs approximately $10-15 CAD and gives you a signed delivery receipt
- Keep your Canada Post receipt and the return receipt in a safe place
- Your letter typically arrives in the USA within 7-10 business days
- Follow up via email 2 weeks after mailing to confirm receipt and processing
Pro tip: Send a copy of your cancellation letter via email on the same day you mail it. This gives Levitate notice before the physical letter arrives and creates a paper trail in your email account.
What happens after you cancel levitate
Cancellation is not always instant, and understanding the timeline helps you avoid surprise charges and data loss.
Access and data during the grace period
After you cancel, Levitate typically allows you to access your account and data through the end of your current billing period. This grace period gives you time to export your contacts, email templates, campaign history, and customer communication records before you lose access.
Do this immediately after cancellation: Log back into your account and download or export all critical data. Many platforms provide a bulk export feature or allow you to download reports as CSV or PDF files. If Levitate does not offer an export function, take screenshots or notes of your most important contacts and campaign information.
Automatic renewal cancellation
Once your current billing period ends, Levitate should stop charging your credit card. Automatic renewals should cease on the effective cancellation date you requested. However, you should confirm this does happen by checking your credit card statement 30 days after cancellation.
Warning: If a charge appears after your stated cancellation date, contact Levitate support immediately and dispute the charge with your bank if Levitate does not reverse it within 5 business days. Stopee advises saving all emails and payment receipts related to this dispute.
Data retention and deletion
Levitate may retain your account data for 30 to 90 days after cancellation, or it may keep aggregated data indefinitely. Review Levitate's privacy policy and terms of service to understand how long they store your information.
If you need Levitate to delete your personal data sooner, send a follow-up email to support requesting confirmation of deletion within 30 days. In Canada, you have privacy rights under PIPEDA (federal) and provincial privacy laws, so companies must respond to deletion requests within a reasonable timeframe.
Refund expectations for levitate
Whether you receive a refund depends on Levitate's stated policy and how quickly you cancel in your billing cycle.
When refunds are possible
Levitate is unlikely to issue a refund for unused time unless you cancel within a promotional trial period (commonly 7 to 14 days) or unless the company explicitly promised a refund in your contract. Many SaaS platforms use a "no refund" model for subscriptions.
However, you may qualify for a refund if:
- You signed up during a free trial and cancel before the trial ends
- Levitate failed to disclose renewal terms clearly at signup, giving you grounds under consumer protection law
- You are billed after you submit a valid cancellation request
- You cancelled within your provincial cooling-off period (typically 14 days in most Canadian provinces)
How to request a refund
If you believe Levitate owes you a refund, email support with your cancellation confirmation and a clear explanation of why you are entitled to a refund. Reference your contract terms or consumer protection law if applicable.
If Levitate denies your refund request, escalate the dispute to your credit card company or bank. Stopee recommends filing a chargeback or payment dispute within 60 days of the charge, and providing the card company with all documentation: your cancellation confirmation, screenshots of unfulfilled promises, and copies of emails between you and Levitate support.
Chargeback and payment disputes
A chargeback is a formal dispute filed through your credit card company or bank. Most banks allow you to initiate a dispute within 60 to 120 days of the transaction. Provide the bank with:
- Your Levitate cancellation confirmation (email or screenshot)
- Proof that you submitted the cancellation request (email header with timestamp)
- Your credit card statement showing the disputed charge
- Any response from Levitate support
The bank investigates and typically reverses the charge within 30 days if you have strong documentation. Levitate can contest the chargeback, but a valid cancellation request creates a strong case in your favour.
Levitate pricing and plan options
Understanding your plan and billing cycle helps you time your cancellation to minimize wasted fees.
Subscription tiers
| Plan | Typical cost (CAD) | Billing frequency | Best for |
|---|---|---|---|
| Basic | $49-79 per month | Monthly | Startups and solo entrepreneurs |
| Pro | $99-149 per month | Monthly or annual | Growing small businesses |
| Enterprise | Custom pricing (usually $500+/month) | Custom contract | Large teams and agencies |
Pricing varies based on your contact list size, email send limits, and automation features. Check your Levitate invoice to confirm your exact plan and cost.
Annual vs. monthly billing
If you pay annually, you may have already invested $600-1,800 CAD upfront. Cancelling an annual plan mid-year is unlikely to get you a full refund unless you are still within a free trial or cooling-off window. Stopee advises checking your original purchase agreement to confirm whether early cancellation penalties apply.
Common mistakes to avoid when cancelling levitate
Cancellation can feel stressful, especially when you are managing multiple subscriptions. Here are the pitfalls that catch most users off guard.
Mistake 1: not checking your billing date before cancelling
If you cancel just after a charge posts, you may waste most of a billing cycle with no access. Check your last invoice to confirm your next billing date, then plan to cancel 3 to 5 days before to stop the renewal.
Mistake 2: assuming online cancellation worked without confirmation
Never assume silence means success. After clicking "cancel" on the dashboard, always wait for a confirmation email. If no email arrives within 24 hours, contact support to verify the cancellation manually.
Mistake 3: forgetting to export your data
Once your cancellation grace period ends, you lose access to all contacts, email templates, and campaign reports. Download everything before your access date expires. Stopee has seen businesses lose years of customer communication history because they did not plan ahead.
Mistake 4: not monitoring your credit card after cancellation
Watch your credit card or bank statement for 60 days after cancellation to catch unauthorized charges. One extra charge is easy to miss but simple to dispute if you catch it quickly.
Mistake 5: deleting your cancellation emails
Keep all cancellation confirmations, support emails, and payment receipts for at least one year. These documents protect you if Levitate disputes your cancellation or if you need to file a chargeback.
Your cancellation checklist for levitate
Use this checklist to track your progress and ensure you do not miss a critical step.
| Task | Due date | Status |
|---|---|---|
| Review your Levitate invoice and billing date | Today | ☐ Done |
| Export all contacts, templates, and campaign data | Before cancellation | ☐ Done |
| Submit cancellation request (online, email, or registered mail) | Before next billing date | ☐ Done |
| Save cancellation confirmation screenshot or email | Within 24 hours | ☐ Done |
| Check credit card statement for final charge | 30 days after cancellation | ☐ Done |
| File chargeback or refund dispute if needed | Within 60 days of disputed charge | ☐ Done |
How stopee helps you stay in control
Cancelling a subscription should not feel like a battle, yet companies make it hard on purpose. Stopee exists to empower you with clarity, step-by-step instructions, and insider knowledge about every cancellation trap and dark pattern.
Whether you are cancelling Levitate today or managing subscriptions across your entire business, Stopee has helped thousands of Canadian consumers recover thousands of dollars in avoided charges and successful refund disputes. Our guides cover the legal framework (PIPEDA, provincial consumer protection laws), the cancellation methods that create bulletproof documentation, and the escalation paths when a company refuses to let you go.
Visit Stopee.com today to explore guides for other SaaS platforms, understand your consumer rights in your province, and learn how to take back control of your subscriptions. Your money and your time matter, and Stopee is here to help you protect both.
Levitate contact information
Use this address if you send a registered mail cancellation letter.
Levitate Tech, Inc.
23 Corporate Plaza Drive, Suite 150
Newport Beach, CA 92660
USA
For email support, check your Levitate account dashboard or visit the help section to confirm the current support email address before sending your cancellation request.