Manage Viveport

How to cancel viveport infinity and reclaim your VR library budget

Understanding viveport and why you might cancel

Viveport is HTC's virtual reality platform that offers both a subscription service called Infinity and individual game purchases through its digital storefront. If you subscribe to Viveport Infinity, you gain access to a curated library of VR titles for a monthly or annual fee, typically ranging from $10.99 to $16.99 CAD per month depending on your plan.

You might cancel Viveport Infinity for several reasons: you've finished the games you wanted to play, your VR headset sits unused, you found better value elsewhere, or unexpected expenses force you to trim your subscriptions. Whatever your reason, Stopee understands that cancelling should be straightforward, not buried behind confusing menus or surprise charges.

When cancellation makes sense

Cancel Viveport Infinity if you haven't launched any new titles in 30 days, you're paying for access you no longer use, or you've hit your entertainment budget limit. Keep your subscription if you're actively playing multiple titles each month and the $10.99 to $16.99 CAD cost aligns with your entertainment spending. Stopee recommends reviewing your last 60 days of activity before deciding, so you know exactly what you're keeping or losing.

Viveport infinity pricing and plan types

Your cancellation path depends partly on which Viveport plan you chose and where you pay for it.

Pro tip: If you signed up for an annual commitment plan, you cannot cancel early without losing your prepaid amount unless Viveport grants an exception. Check your confirmation email to verify which plan you selected.

How to cancel viveport on your preferred platform

Cancellation steps vary depending on whether you pay Viveport directly, through Google Play, Apple App Store, or PayPal; you must cancel through the exact platform where you subscribed to stop future charges.

Cancel viveport directly on the website

This is the fastest route if you subscribed via viveport.com.

1. Open your web browser and go to viveport.com
   • Do not use a mobile app; the website interface is more reliable for cancellation
2. Sign in with your Viveport account email and password
   • If you forgot your password, use the "Forgot password?" link before proceeding
3. Navigate to your Account settings
   • Look for a profile icon or gear symbol in the top-right corner
4. Select "Infinity membership" or "Subscriptions"
   • You will see your current plan, renewal date, and a "Cancel membership" button
5. Click "Cancel membership"
   • A pop-up will appear asking you to confirm and select a reason (optional but helpful to Viveport)
6. Confirm your cancellation
   • The system will display your access expiration date immediately
   • You retain full Infinity access until that date
7. Check your email for a confirmation message within 5 minutes
   • Warning: If you do not receive this email, your cancellation may not have processed; return to step 2 and verify the status in Account settings

Pro tip: Cancel at least 24 hours before your next billing date to guarantee you avoid an extra charge. Viveport bills on the same day each month, so mark your calendar one week before renewal.

Cancel through google play store

If you subscribed to Viveport Infinity via Google Play on an Android device, follow these steps.

1. Open Google Play Store on your Android phone or tablet
   • Do not use a web browser; use the official app
2. Tap the profile icon (top-right corner)
   • It looks like a circle with your account initial
3. Select "Manage subscriptions"
   • You will see all active recurring charges
4. Find and tap "Viveport"
   • Your subscription details and renewal date appear
5. Tap "Cancel subscription"
   • Google will ask if you want to keep the subscription; tap "Cancel subscription" again to confirm
6. Review the cancellation summary
   • Your access will end on the displayed expiration date
   • You will receive a confirmation email from Google Play within hours

Warning: Cancelling on Google Play does not automatically cancel your Viveport.com account. If you also have a direct Viveport subscription through the website, you must cancel that separately using the steps above.

Cancel through apple app store (iPhone or iPad)

If you use an Apple device and pay via the Apple App Store, this is your cancellation path.

1. Open the Settings app on your iPhone or iPad
   • Tap the grey gear icon on your home screen
2. Tap your Apple ID name at the top of Settings
   • Do not tap "iTunes & App Store"; tap your name itself
3. Select "Subscriptions"
   • You will see all active recurring charges across Apple services
4. Find "Viveport" in the list and tap it
   • Your plan details, renewal date, and pricing appear
5. Tap "Cancel Subscription"
   • Apple will show you cancellation details and ask you to confirm
6. Confirm your cancellation
   • Your access ends on the displayed expiration date
   • You will see a confirmation notice on screen

Pro tip: Take a screenshot of your expiration date after cancelling so you have proof of when your access ends. Apple's cancellation confirmation can be found in Settings > Subscriptions, but a screenshot prevents any disputes.

Cancel through PayPal

If you linked your PayPal account to Viveport Infinity, you cancel the recurring charge on PayPal's side.

1. Log into your PayPal account at paypal.com
   • Use your email and password
2. Navigate to your Account Settings
   • Look for a gear icon or "Settings" link in the top menu
3. Select "Payments" or "Money"
   • PayPal's interface changes periodically, so look for "Pre-approved payments" or "Automatic payments"
4. Find the Viveport subscription in your active recurring payments
   • You may see it listed under a merchant name or "Viveport Limited"
5. Click "Cancel" next to the Viveport listing
   • PayPal will ask you to confirm the cancellation
6. Confirm your cancellation
   • PayPal removes Viveport from your recurring charges immediately
   • You will receive an email confirmation from PayPal

Warning: PayPal cancellation can take 1 to 3 business days to reach Viveport's systems. Do not assume cancellation is complete until Viveport sends you a confirmation email. If you are billed again after cancelling on PayPal, contact Viveport support with your PayPal cancellation confirmation and request a refund.

What happens immediately after you cancel

Cancelling Viveport Infinity stops future charges, but you keep full access to your Infinity library until your subscription expiration date arrives.

Your account remains active and accessible. You can still log into Viveport, view your purchase history, download previously installed games, and play any titles you downloaded before cancellation. Your saved game progress and account data persist for at least 6 months after cancellation unless you manually delete your account.

Cancellation prevents automatic renewal, so you will not be charged again on your next billing cycle. Viveport sends you an email confirmation within hours of cancellation. Keep this email as proof in case of billing disputes.

Pro tip: Before your access expires, download and save any game data or settings you want to preserve. Once your Infinity membership ends, you lose access to titles tied specifically to the subscription.

Removing your payment method after cancellation

Stopping the Infinity subscription does not automatically remove your stored payment method from Viveport. If you want to ensure no future charges can occur, update your account settings.

• Log into Viveport and go to Account settings
• Select "Payment methods" or "Billing"
• Delete or update the card or PayPal account you no longer want linked
• Confirm the change

This extra step prevents accidental reactivation or unauthorized charges if your account is compromised.

Refunds and your rights after cancellation

Viveport's refund policy is restrictive, but Canadian consumer protection laws give you leverage in specific situations.

When viveport will refund your money

Viveport issues refunds in limited cases: if you purchased a game or app that is defective, clearly unauthorized, or fraudulent; or if a technical issue prevented you from accessing the service you paid for. Refunds are issued to your Viveport wallet first, not your original payment method.

Infinity subscription fees are generally non-refundable once your billing period begins, even if you cancel after one day. This is Viveport's stated policy, but it conflicts with Canadian consumer law in certain scenarios.

Your consumer rights under canadian law

Stopee reminds you that Canada's consumer protection framework requires clear consent before recurring charges. If Viveport failed to provide transparent cancellation terms before you subscribed, or if cancellation was deliberately difficult to access, you have grounds to dispute the charge.

The Competition Act and provincial consumer protection laws (like Ontario's Consumer Protection Act) mandate that businesses offer a simple cancellation method matching the complexity of subscription signup. If Viveport's signup was a one-click process but cancellation requires multiple steps across different platforms, you can escalate to your provincial consumer protection office.

Pro tip: Keep records of every cancellation attempt, confirmation email, and billing statement. If Viveport charges you after you cancel, file a dispute with your credit card company or PayPal within 60 days and provide these records as evidence.

Requesting a refund from viveport

If you believe you are eligible for a refund, contact Viveport support directly.

1. Log into your Viveport account
2. Locate the "Help" or "Contact support" link (usually at the bottom of the page)
3. Describe your issue in detail: what you paid for, when, and why you think a refund applies
4. Attach screenshots or receipts if available
5. Submit your request and note the ticket number provided
6. Allow 5 to 10 business days for a response

If Viveport denies your refund claim and you believe the charge violated your consumer rights, escalate to your provincial government's consumer protection office (for example, Ontario's Ministry of Government and Consumer Services). Stopee has helped thousands of consumers navigate this process and file formal complaints that often result in refunds.

Common mistakes that trap you in unwanted charges

Cancelling should be simple, but small errors can lock you into additional months of charges. You are not alone if you've fallen into these traps before.

The platform mismatch trap

You cancelled Viveport through Google Play but still see charges on your credit card. This happens because you actually subscribed through viveport.com, not Google Play. Your Google Play cancellation only stops charges from that platform, not from Viveport's own billing system.

Solution: Log into viveport.com directly and cancel your subscription through your Account settings. Check all platforms (website, Google Play, Apple App Store, PayPal) to identify where each charge originates, then cancel in every location where you appear as a subscriber.

The 24-hour buffer trap

You cancelled on the same day as your billing cycle. Viveport already processed your monthly charge because the system bills before checking for cancellations. You now have access for another month you did not want.

Solution: Always cancel at least 24 to 48 hours before your renewal date. Mark your calendar one week early. When you cancel, Viveport displays your expiration date; verify this date is closer than 30 days away. If you were charged after cancelling, contact Viveport support with your cancellation confirmation and request a refund as a billing error.

The "I thought it was cancelled" trap

You clicked "Cancel" six months ago but never received a confirmation email. You assumed it worked. You were not paying attention and missed the fact that charges continued on your statement.

Solution: Always save your cancellation confirmation email. Set a phone reminder for your expiration date as a backup. Check your Viveport Account page 48 hours after cancelling to verify the "Cancel membership" button no longer appears; if it does, cancellation failed and you must try again.

How to check if your cancellation is confirmed

Do not assume cancellation is complete until you verify it yourself.

1. Log into your account on the platform where you cancelled (Viveport.com, Google Play, Apple, or PayPal)
2. Navigate to your subscription or Infinity membership settings
3. Confirm that "Cancel membership" or "Cancel subscription" button appears; if it does not, cancellation is active
4. Note the displayed expiration date; this is your last day of access
5. Check your email for a confirmation message from Viveport or your payment provider
6. Wait 24 hours, then log in again and repeat step 2 to ensure the status did not revert

If you still see an active subscription after 24 hours, try cancelling again or contact support.

Preventing accidental reactivation

Some subscribers accidentally reactivate their Viveport Infinity subscription by clicking a "Renew" prompt or launch button without realizing it. Protect yourself from this mistake.

• After you cancel, delete the Viveport app from your device to avoid accidental clicks
• Log out of your Viveport account completely
• Remove your payment method from Viveport settings if you do not plan to purchase games individually
• Set a phone reminder for two days before your expiration date to confirm the subscription has ended

Your cancellation checklist

Getting help if viveport will not let you cancel

In rare cases, Viveport's system glitches or customer service becomes unresponsive. If you are unable to cancel after following all steps above, escalate your complaint.

Step-by-step escalation

1. Contact Viveport support a second time with a clear subject line: "Unresolved subscription cancellation - [Your account email]"
   • Attach your first support ticket number and all previous correspondence
2. If Viveport does not respond within 5 business days, file a chargeback with your credit card company or dispute with PayPal
   • Provide your cancellation confirmation and proof that charges continued after cancellation
3. If you believe Viveport violated consumer protection laws by making cancellation unnecessarily difficult, file a formal complaint with your provincial government
   • In Ontario: Ministry of Government and Consumer Services
   • In British Columbia: Consumer Protection British Columbia
   • In Alberta: Fair Trading Act office
   • Other provinces: Check your provincial consumer protection website

Stopee tracks common subscription cancellation issues across dozens of services, and we have found that consumer protection complaints often succeed because companies must prove they offered clear, accessible cancellation methods. You have legal backing if you proceed with an escalation.

Summary: your viveport cancellation pathway

Cancelling Viveport Infinity takes 5 to 10 minutes if you follow the correct steps on the right platform. Do not subscribe to Viveport through multiple channels; identify where you pay, cancel only in that location, save your confirmation, and verify 24 hours later.

You retain full Infinity access until your expiration date, no refund is available unless you have a valid consumer protection claim, and your account remains open for individual game purchases even after subscription cancellation.

If Viveport charges you after you cancel, file a dispute with your payment provider within 60 days and include your cancellation confirmation. If the dispute fails, contact your provincial consumer protection office-many have recovered refunds for consumers who proved the company made cancellation deliberately difficult.

Stopee has helped thousands of consumers cancel unwanted subscriptions, understand their cancellation rights, and recover unauthorized charges. Whether you are cancelling Viveport Infinity today or protecting yourself from future subscription traps, Stopee.com provides free, step-by-step guides for every major service. Visit Stopee today to explore your consumer rights and master the cancellation process on your terms.