Manage Adidas Training

How to cancel adidas training: your complete guide to ending your subscription

What is adidas training and why you might want to cancel

Adidas Training was a popular mobile app that delivered guided workouts, personalized training plans, and video-led routines to help you reach your fitness goals. The app complemented other Adidas fitness services like Adidas Running (formerly Runtastic) and integrated with AdiClub membership benefits.

Here's the critical detail you need to know: Adidas Training was discontinued on April 1, 2024. If you still have an active subscription or are managing a related Adidas fitness service, you'll want to understand your cancellation options right away. Whether you're switching to a different fitness app, cutting back on subscriptions, or simply moving away from Adidas services, Stopee is here to walk you through the process step by step.

Why people cancel adidas training

Common reasons you might cancel include the app's discontinuation, preference for other fitness platforms, redundant overlapping subscriptions, or simply not using the service frequently enough to justify the monthly cost. Some users consolidate their fitness apps or switch to free alternatives. Whatever your reason, you deserve a straightforward cancellation process-and Stopee can help you navigate it.

Is adidas training worth keeping?

Since the app was officially discontinued in April 2024, the answer is straightforward: you should cancel if you still have an active subscription. Adidas is no longer providing updates, new features, or support for this specific app. Your money is better spent on active fitness services. If you were using Adidas Training as part of a larger Adidas ecosystem (Adidas Running or AdiClub), you may want to review those subscriptions separately before making your final decision.

Adidas training pricing and subscription plans

Before you cancel, it helps to know exactly what you were paying for and which subscription tier you held.

If you purchased a six-month or annual plan, you paid upfront for services that are no longer being maintained. This is a strong argument for a refund request-and we'll cover that below.

How to cancel adidas training based on where you subscribed

Your cancellation method depends entirely on which platform processed your payment: Apple App Store, Google Play, or directly through Adidas/Runtastic.

Cancel adidas training on apple app store (iOS)

If you subscribed through your iPhone, iPad, or Apple device, you'll cancel through your Apple ID settings. Apple typically allows cancellations to take effect immediately, but you retain access until the end of your current billing cycle.

1. Open the Settings app on your Apple device
   • Do not open the Adidas Training app itself
2. Scroll down and tap Apps or App Store (depending on your iOS version)
   • On newer iOS versions, look for "App Store" in Settings
3. Tap your Apple ID banner at the very top
   • You may see your profile photo or initials
4. Select Subscriptions
   • This displays all active subscriptions tied to your Apple ID
5. Find Adidas Training in the list and tap it
6. Tap Cancel subscription or Cancel free trial
   • If you see "Edit subscription," tap that first, then select Cancel
7. Confirm your cancellation when prompted
   • Apple will offer you options to resubscribe; ignore these
8. You'll receive a confirmation email to your Apple ID email address within minutes
   • Pro tip: take a screenshot of this confirmation for your records

Timeline: Your subscription will not renew after your current billing period ends. You keep access until that date automatically.

Cancel adidas training on google play (Android)

Android users manage subscriptions through the Google Play Store. The process is similar to Apple, but you access it through your Google Play account settings instead.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select Payments and subscriptions
   • This may appear as "Manage subscriptions" depending on your app version
4. Tap Subscriptions
   • You'll see a list of all active Google Play subscriptions
5. Locate and tap Adidas Training
6. Tap Cancel subscription
   • Google may present you with retention offers; you can dismiss these
7. Follow the prompts to confirm cancellation
   • Choose your reason (optional but helpful for feedback)
8. Check your email for a confirmation message from Google
   • Pro tip: save this email or take a screenshot-you'll need proof if you request a refund

Timeline: Your subscription stops renewing immediately after confirmation. You retain access through the end of your current billing period.

Cancel adidas training via runtastic or direct adidas account

If you purchased an Adidas Training premium subscription directly through the Runtastic platform or Adidas website, you'll cancel through your account dashboard rather than through an app store.

1. Visit the Runtastic website or open the Runtastic app
   • Log in with your email and password
2. Navigate to Settings or Account
   • This is typically found in a menu icon or your profile section
3. Look for Subscriptions, Premium, or Billing
4. Find your Adidas Training premium subscription in the list
   • You may also see Adidas Running or AdiClub here
5. Select Manage subscription or Cancel
   • Read the cancellation summary to confirm you're cancelling the right subscription
6. Confirm the cancellation request
   • The system may ask if you want to pause instead of cancel; choose Cancel
7. Screenshot your confirmation page
   • Warning: direct account cancellations sometimes lack immediate email confirmations, so visual proof is essential

Important note: Runtastic's terms state that prepaid premium amounts are generally not automatically refunded. This is critical if you paid for a six-month or annual plan upfront.

Cancel AdiClub membership tied to adidas training

If your Adidas Training access was bundled with or dependent on an AdiClub membership, you may need to cancel AdiClub separately. Be aware that cancelling AdiClub will forfeit any accumulated points.

1. Log into your Adidas account at adidas.com
2. Go to Account settings
   • Click your profile icon in the top right
3. Select AdiClub or Membership
4. Look for Manage membership or Cancel AdiClub
   • Read the warning about forfeited points
5. Follow the cancellation prompt and confirm
   • You'll lose accumulated points immediately upon cancellation
6. Save your confirmation email

Pro tip: if you have significant AdiClub points, consider whether you want to redeem them before cancelling the membership.

What happens after you cancel adidas training

Cancelling a subscription is both an ending and a transition-understanding what comes next helps you avoid surprises.

Your access and data after cancellation

When your cancellation takes effect at the end of your current billing period, your access to premium Adidas Training features stops. You lose the ability to view personalized training plans, video guidance, and voice prompts. However, your account data-your workout history, progress logs, and personal records-typically remains stored in your account unless you explicitly request deletion. Many users find it valuable to export or screenshot their workout data before the cancellation date, particularly if they're switching to another fitness platform and want to carry over their progress.

If you want to delete your account entirely, you'll need to contact Adidas customer support separately and request account deletion. This is different from subscription cancellation and requires a formal request.

Will adidas contact you after cancellation?

You may receive an email confirming your cancellation. Keep this email. Adidas may also send follow-up emails offering discounts or incentives to resubscribe-you can ignore or unsubscribe from these. Your bank or credit card issuer will show the subscription as cancelled in your next statement.

Can you get a refund for adidas training?

Refunds are the most contentious part of any subscription cancellation, and Adidas Training is no exception.

Refund policy for prepaid plans

Runtastic's terms explicitly state that prepaid premium amounts are not automatically refunded if you cancel early. This means if you paid $49.99 for an annual plan and cancel after two months, you will not receive a pro-rata refund unless special circumstances apply. This is a common friction point, and Stopee recommends you understand your rights before accepting this as final.

Your canadian consumer rights and refund leverage

In Canada, consumer protection laws provide you with certain rights that may override Adidas's stated refund policy. The Competition Act and provincial consumer protection statutes protect you against false, misleading, or deceptive marketing practices. Since Adidas Training was discontinued without notice to all subscribers, you have a strong argument that you purchased a service under false pretenses-you were paying for an active, maintained app that no longer exists.

Here's your leverage: send a formal refund request to Adidas citing the app's discontinuation. Reference the Competition Act and your province's Consumer Protection Act. Many companies refund prepaid subscriptions when faced with documented consumer complaints and legal citation, simply to avoid regulatory investigation.

Refund timeline and expectations

If Adidas approves your refund, credit card refunds typically process within 5 to 14 business days, depending on your bank. Some refunds appear in 2-3 business days; others take longer. Do not assume silence means rejection-follow up after 10 business days if you haven't seen the credit.

Warning: Adidas is not obligated to refund you under their stated terms. However, consumer protection laws in your province (especially Quebec, British Columbia, and Ontario) give you additional rights beyond Adidas's terms and conditions. Stopee recommends you assert these rights.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but small errors can cost you money and create frustration.

Mistake 1: cancelling the app instead of the subscription

Deleting the Adidas Training app from your phone does not cancel your subscription. Many users make this mistake and continue to be charged for weeks. Your subscription lives on Apple's, Google's, or Adidas's servers-not on your device. You must cancel through your account settings or the platform where you subscribed, not by simply deleting the app.

Mistake 2: not saving confirmation emails

Without a confirmation email or screenshot, you have no proof of cancellation. If Adidas continues to charge you, you'll need documentation to dispute the charge with your bank. Stopee strongly advises taking a screenshot of every cancellation confirmation page, even if you receive an email. This is your only protection if something goes wrong.

Mistake 3: assuming your billing cycle ends immediately

When you cancel, your subscription does not end right away. You continue to have access and will be charged for the remainder of your current billing period. If your next billing date is in three weeks, you'll be charged in three weeks. Only after that charge posts will your subscription truly end. Plan your cancellation accordingly if you want to minimize charges.

Mistake 4: forgetting to cancel related services

If your Adidas Training subscription was bundled with Adidas Running premium or AdiClub, cancelling Adidas Training alone will not cancel those services. You must cancel each subscription separately. Review your account settings to identify all active Adidas-related subscriptions before declaring yourself free.

Mistake 5: not requesting a refund when you have leverage

Too many users accept Adidas's "no refund" policy without question. Since the app was discontinued, you have legitimate grounds for a refund request under Canadian consumer protection law. Stopee encourages you to request one-the worst Adidas can do is say no, but many companies approve refunds when faced with formal requests citing consumer law.

Your consumer rights in canada

Canada's consumer protection framework gives you explicit rights when a company discontinues a service you've paid for.

The competition act and misleading representations

Under Canada's Competition Act, it is illegal for a company to make false or misleading claims about goods or services. By promoting and selling Adidas Training subscriptions while simultaneously planning to discontinue the app, Adidas may have engaged in misleading conduct. You were induced to purchase a subscription under the implicit representation that the service would remain available and maintained. The app's discontinuation breaks that representation.

Provincial consumer protection laws

Most Canadian provinces have consumer protection statutes that allow you to cancel contracts and claim refunds if the service is not delivered as promised. In Ontario, the Consumer Protection Act allows you to claim a refund if goods or services are not supplied as represented. In Quebec, the Law on the Protection of the Consumer offers similar protections. In British Columbia, the Consumer Protection Act explicitly covers digital services.

How to escalate a refund dispute

If Adidas refuses your refund request, escalate your complaint to your province's consumer protection authority. Ontario has the Ministry of Public and Business Service Delivery; Quebec has the Office of the Protection of the Consumer; British Columbia has the Consumer Protection BC. These agencies investigate complaints and can pressure companies to comply with consumer law.

Stopee recommends you document everything: your cancellation confirmation, your purchase receipt, screenshots of the discontinued app, and your written refund request to Adidas. This evidence strengthens your complaint if you escalate to a regulator.

Step-by-step cancellation checklist

Use this checklist to ensure you complete your Adidas Training cancellation correctly and protect yourself from continued charges.

How stopee helps you cancel with confidence

Cancelling Adidas Training should be straightforward, but companies often make it confusing to protect their subscription revenue. At Stopee, we've helped thousands of consumers navigate the cancellation process, understand their refund rights, and resolve billing disputes without unnecessary frustration.

Stopee provides step-by-step guides for every major subscription platform, research-backed advice on consumer rights, and the confidence to push back when companies deny refunds. Whether you need to understand your options, draft a refund request letter, or escalate to a regulator, Stopee arms you with the information and templates to succeed.

You have more power than you think. Companies count on subscribers cancelling impulsively and accepting unfair policies without question. Stopee ensures you don't. Visit Stopee today to access cancellation guides, refund templates, and consumer law summaries for over 500 services and apps.

Contact information for escalation

If Adidas refuses to respond to your cancellation or refund request, here are the official channels to escalate your complaint.

Adidas customer support

Email your cancellation confirmation and refund request to Adidas customer service. Check adidas.com/contact or your account for the official email address. Reference the app's discontinuation and cite the Competition Act and your provincial Consumer Protection Act in your message.

Your provincial consumer protection authority

File a formal complaint with the appropriate regulator in your province:

• Ontario: Ministry of Public and Business Service Delivery (ontario.ca/consumerprotection)
• Quebec: Office of the Protection of the Consumer (opc.gouv.qc.ca)
• British Columbia: Consumer Protection BC (consumerprotectionbc.ca)
• Alberta: Fair Trading Act (fairtrading.alberta.ca)
• Other provinces: search "[your province] consumer protection" online

Provide your documentation: cancellation confirmation, purchase receipt, proof of charges, and your written communication with Adidas. Regulators take discontinuation seriously when prepaid subscriptions are involved.

Your bank or credit card company

If Adidas continues to charge you after cancellation, contact your financial institution and file a dispute or chargeback. You'll need your cancellation confirmation and billing statements showing unauthorized charges. Banks typically refund disputed subscription charges within 10 business days and then investigate Adidas's response.

Cancelling Adidas Training is your right, and Stopee is committed to empowering you to exercise it. Take action today and reclaim control of your subscriptions.