Manage Energie Fitness

How to cancel your energie fitness membership in canada

What is energie fitness

Energie Fitness operates a network of fitness studios across Canada offering instructor-led group classes, flexible memberships, and class packs. You choose from unlimited studio and virtual fitness passes, multi-month commitments, or prepaid class packages. The studio specializes in strength training, cardio, spin, Pilates, and yoga delivered by certified instructors both in-studio and online.

This guide walks you through cancelling your Energie Fitness membership, what to expect when your access ends, potential refund eligibility, your consumer rights under Canadian law, and the documentation you need to protect yourself. Whether you're switching gyms, changing your fitness routine, or simply want to pause your membership, you deserve clarity about the process and your rights.

Why you might want to cancel

Members cancel Energie Fitness memberships for many valid reasons: relocating outside studio coverage areas, budget constraints, changes in fitness priorities, or dissatisfaction with class scheduling or facility quality. Some members report difficulty accessing customer service or ongoing charges after requesting cancellation. If you've decided to cancel, Stopee is here to help you navigate the process smoothly and protect your consumer rights.

Understanding your energie fitness membership terms

Before you cancel, know exactly what you're committed to. Most Energie Fitness memberships lock you in for a minimum term (typically 4 months for the standard EnergiePass). Monthly plans auto-renew unless you actively cancel before the renewal date. Class packs expire after a set period, usually 3 months. Free trials end automatically if you cancel before being charged, but timing matters-cancel too late and you'll be billed for the next term.

Energie fitness pricing and plan options

Understanding your current plan helps you identify the exact cancellation deadline and any refund eligibility thresholds.

Prices shown are current as of 2025-2026 and exclude applicable sales tax (GST/HST/PST depending on province). These rates were published by Energie EnCorps (West Island, Montréal). Your actual pricing may vary by location.

Cancellation methods for energie fitness

You have multiple ways to cancel your Energie Fitness membership; each has different success rates and documentation advantages.

Online cancellation through your member account

This is your fastest and most trackable option. Log into your Energie Fitness member portal and navigate to the "Manage My Membership" section. Submit your cancellation request directly through the system. Within minutes to a few hours, you should receive an email confirmation-this is your proof of cancellation and the most important document you can collect. Pro tip: Screenshot or forward this confirmation email to yourself in a separate account and save it as a PDF. If Energie Fitness later claims you never cancelled, you have instant proof.

Cancellation by phone

Call Energie Fitness customer service and request cancellation by phone. Many members report slow response times and delayed processing through this channel, but some succeed. When you call, ask for the representative's name, the date and time of your call, and the expected cancellation effective date. Request confirmation by email immediately after the call. Warning: Phone-only cancellations are harder to prove if disputes arise, so always follow up with an email summarizing what you discussed.

Cancellation by written request

Email or mail a formal cancellation letter to Energie Fitness. This creates a paper trail. For maximum protection, send your cancellation letter by registered mail (Canada Post Registered Mail with a return receipt) to the studio address. This proves Energie Fitness received your request on a specific date. Keep your tracking number and the signed delivery receipt. Pro tip: Use registered mail if you've had previous problems getting responses or if you're cancelling very close to your renewal date.

Free trial cancellation

If you're on a free trial, cancel before your first charge posts. Free trial memberships typically end immediately upon cancellation without access through the paid term. Verify you receive email confirmation that your trial is cancelled and no payment method is charged. Check your bank or credit card statement 3 to 5 days later to confirm no charge appeared.

How to cancel your energie fitness membership step by step

Follow these steps in the order that matches your chosen cancellation method.

Online cancellation (recommended first step)

1. Visit the Energie Fitness member login page and enter your username and password
   • If you don't remember your login, use the "Forgot Password" link to reset it
2. Once logged in, locate the "Manage My Membership" section or similar dashboard area
   • This may be labeled "Account Settings," "My Plan," or "Membership Options" depending on their portal design
3. Select the option to "Cancel Membership" or "Cancel My Subscription"
   • Energie Fitness may ask you why you're cancelling; this feedback is optional but helpful for your advocacy efforts
4. Confirm your cancellation request by clicking the final confirmation button
   • Do not close the page until you see a success message
5. Within minutes, check your email inbox for a confirmation message from Energie Fitness
   • Forward this email to yourself or save it as a PDF for your records
   • If no email arrives within 2 hours, try cancelling again or contact customer service
6. Verify the cancellation effective date shown in the email
   • This tells you when your access will end (usually at the end of your current paid term)

Cancellation by registered mail

1. Write a formal cancellation letter on plain paper or use a cancellation template
   • Include your full name, membership number (if you have it), email address, phone number, and the date of the letter
   • State clearly: "I request cancellation of my Energie Fitness membership effective immediately" or "effective at the end of my current billing period" (your choice based on your contract terms)
   • Sign and date the letter
2. Make a photocopy of the letter for your records before sending it
3. Address the letter to the Energie Fitness location where you're a member (see contact details below)
4. Take the letter to your local Canada Post office and request Registered Mail with return receipt
   • Pay the additional fee (typically $3.50 to $5.00 CAD) for proof of delivery
   • Request that Canada Post hold the return receipt so you can collect it after delivery, or ask for it to be emailed to you
5. Keep your tracking number and save it with the letter photocopy and any subsequent correspondence
6. Allow 5 to 10 business days for delivery and Energie Fitness to receive your letter
7. Follow up with an email to customer service referencing your registered mail tracking number if you haven't heard back within 7 business days

Cancellation by email

1. Compose a professional email to Energie Fitness customer service (use the address listed on their website or your membership invoice)
2. Include your full name, membership number, email address, phone number, and the date
3. Write a clear subject line: "Membership Cancellation Request [Your Name] - [Membership Number]"
4. In the body, state: "I request cancellation of my Energie Fitness membership effective immediately" (or specify another date if you prefer)
5. Send the email and immediately check your inbox for a read receipt if the email system supports it
   • If no read receipt is available, assume the email was delivered but not necessarily read
6. If you don't hear back within 3 business days, follow up with a second email or try phone cancellation
7. Save all email correspondence in a dedicated folder on your computer for future reference

What happens after you cancel your membership

Cancellation ends the relationship, but your access depends on when you cancel in your billing cycle.

Access after cancellation

In most cases, your Energie Fitness membership remains active through the end of your paid billing period. If you cancel mid-month, you retain access until your next renewal date passes. For example, if you pay monthly and cancel on the 15th of the month, you typically keep access through the last day of that month. If you cancel during a free trial, access usually ends immediately-verify this by checking that your login no longer works within a few minutes of requesting cancellation.

Pro tip: Log out of the Energie Fitness app or website immediately after cancelling, then try logging back in a few minutes later. If your login fails, cancellation has been processed. If you can still log in, the cancellation request may not have been completed.

Auto-renewal and repeated charges

Once your cancellation is processed, auto-renewal should stop and no further charges should appear on your payment method. However, some members report being charged again despite cancelling. If you see a charge appear after cancellation, you have consumer protection rights. Contact your bank or credit card issuer immediately and dispute the charge. Provide them with your cancellation confirmation email as evidence that you asked Energie Fitness to stop billing.

Confirmation and documentation

You should receive a cancellation confirmation email or letter from Energie Fitness. Save every piece of correspondence: confirmation emails, bank statements showing the last charge, your cancellation request letter, and any customer service responses. These documents are essential if you later need to dispute a charge or prove you cancelled on time.

Refunds and your eligibility

Canadian consumer law and Energie Fitness terms may entitle you to a refund in specific situations.

When refunds are available

Many members report that Energie Fitness offers refunds if you cancel within approximately 14 days of purchase, though non-refundable joining or initiation fees may be excluded. If you purchased your membership online or were enrolled by remote means, you may have a statutory cooling-off right in your province (typically 14 to 30 days). Class packs unused at the time of cancellation may also qualify for partial refunds depending on your province's rules.

Critical timing: If you cancel within 72 hours of your membership renewal date, Energie Fitness may still charge you for the next term because the renewal has already processed. To avoid surprise charges, cancel at least 5 business days before your renewal date.

How to request a refund

1. Contact Energie Fitness customer service by email or phone and explicitly request a refund
2. Explain your reason for the refund request (e.g., "I'm within 14 days of purchase" or "I cancelled during a free trial before being charged")
3. Provide your order date, purchase amount, and cancellation date
4. Include your cancellation confirmation email as supporting evidence
5. Ask for the refund to be processed to your original payment method
6. Set a deadline for their response: "I expect a response within 7 business days"

If Energie Fitness refuses your refund request or doesn't respond within 10 business days, you can escalate to your provincial consumer protection authority or pursue a chargeback through your bank.

Tracking your refund

Once approved, refunds typically return to your original payment method within 5 to 10 business days. Check your bank or credit card account to confirm the refund has posted. If it doesn't arrive within 14 days, email Energie Fitness again with your refund approval reference number.

Your consumer rights in canada

Federal and provincial consumer protection laws are powerful levers if Energie Fitness refuses to cancel or continues charging you after cancellation.

Cooling-off rights and distance sales

If you purchased your Energie Fitness membership online, by phone, or through any distance means (not in a physical studio), you have a statutory cooling-off period. In most provinces, this is 14 days from purchase. During this window, you can cancel your membership and receive a full refund without penalty. Some provinces, like Quebec, allow up to 30 days. Check your provincial consumer protection act for your exact rights.

Unconscionable or deceptive practices

If Energie Fitness used misleading marketing (for example, misrepresenting the cancellation process, charging hidden fees, or making cancellation deliberately difficult), you may have grounds for a complaint under consumer protection law. Stopee helps consumers understand these protections and how to exercise them.

Escalation and dispute resolution

If Energie Fitness ignores your cancellation request or continues billing after cancellation, contact your provincial consumer protection authority:

• Ontario: Consumer Protection Ontario (ServiceOntario)
• British Columbia: Office of the Consumer Protection BC
• Alberta: Government of Alberta Consumer Protection
• Quebec: Office of the Protecteur du consommateur
• Federal: Competition Bureau (for deceptive marketing practices)

File a formal complaint and include your cancellation confirmation, all correspondence with Energie Fitness, and bank statements showing disputed charges. Your provincial authority has enforcement power and can compel refunds or penalize the company.

Common mistakes when cancelling energie fitness

Many members make simple but costly errors that delay cancellation or result in unwanted charges. Learning from their experiences protects you.

Mistake 1: cancelling too close to your renewal date

If you cancel within 48 to 72 hours of your membership renewal, the next charge may already be processing or authorized. By the time Energie Fitness receives your cancellation request, the system has locked in the new charge. Solution: Cancel at least 5 business days before your renewal date to avoid this trap. Mark your calendar 6 days before renewal and cancel early.

Mistake 2: relying on phone cancellation without follow-up

You call customer service, cancel verbally, and hang up. Days later, another charge appears. Energie Fitness claims they never received a cancellation request. You have no proof you called. Solution: Always follow up a phone cancellation with an email summary: "This email confirms our phone conversation on [date] at [time] during which I requested cancellation of my membership, effective [date]." Include the representative's name if you have it.

Mistake 3: not saving cancellation confirmation

You cancel online, see a success message, and close the browser. No confirmation email arrives (it goes to spam or gets lost). Weeks later, you're charged again. You can't prove you cancelled. Solution: Screenshot the online confirmation screen before closing the browser. Forward your confirmation email to a Gmail account or save it as a PDF. Use Stopee's document collection checklist to organize all your cancellation evidence in one place.

Mistake 4: assuming cancellation is automatic

You stop going to classes and assume your membership will simply expire. Months pass and you're still being charged. Most fitness memberships don't auto-expire-they auto-renew indefinitely until you actively cancel. Solution: Treat cancellation as a task you own, not something that happens on its own. Set a phone reminder for 10 days before your renewal to cancel if you haven't already.

Mistake 5: not checking your bank statement after cancellation

You cancel but never verify that charges have stopped. Over three months, you're charged three more times before noticing. By then, recovering those funds is harder. Solution: Check your bank or credit card statement 5 to 7 days after cancellation to confirm no charge appears. If a charge does appear, contact your bank immediately to dispute it.

After cancellation: what to do next

Cancellation is only the beginning; protecting yourself requires follow-up action.

Verify your cancellation was processed

Within 24 to 48 hours of cancelling, log into your Energie Fitness account and check your membership status. It should show "Cancelled" or "Inactive," with an effective cancellation date listed. If your account still shows "Active" or "Pending," contact customer service immediately to confirm cancellation was received.

Monitor your payment method

For at least 30 days after your cancellation effective date, check your bank or credit card statement weekly. You're looking for any unauthorized charges from Energie Fitness. If an unwanted charge appears, document it and notify your financial institution right away. Provide them with your cancellation confirmation as proof you did not authorize the charge.

Organize your documentation

Create a folder (physical or digital) containing:

• Your cancellation confirmation email or letter
• Screenshots of your account status showing "Cancelled"
• Copies of your final invoice(s) and any refund transactions
• Bank statements showing the last charge from Energie Fitness
• Any correspondence with customer service about your cancellation
• The tracking number from registered mail (if you used that method)

Keep these documents for at least 12 months in case a dispute arises later.

If charges continue after cancellation

Contact your bank or credit card issuer and file a chargeback or dispute for any charge that appears after your cancellation effective date. Most financial institutions allow you to dispute charges within 60 to 90 days. Provide your cancellation confirmation as evidence that you did not authorize the charge. Your bank will contact Energie Fitness and, if Energie Fitness cannot prove you authorized the charge, your money will be refunded.

Stopee's cancellation checklist for energie fitness

Use this checklist to ensure you've completed every step and protected yourself.

Contacting energie fitness for cancellation

Reach out to your local Energie Fitness studio or use these contact methods to submit your cancellation request.

Energie fitness studio locations

Energie Fitness operates multiple studios across Canada. To find the address and contact details for the studio where you're a member, visit their website or check your membership invoice or confirmation email-these documents list the specific studio and its contact information.

Cancellation by registered mail

Send your cancellation letter by registered mail to your local Energie Fitness studio address. For the West Island, Montréal location (Energie EnCorps), include "Membership Cancellation Department" on the envelope to ensure proper routing. Pro tip: Call the studio first to confirm the current mailing address hasn't changed, then send your registered letter.

Online and phone

Use your member portal to cancel online, or call your studio's customer service number (listed on their website or your invoice). If you encounter resistance or delays, escalate to Stopee's cancellation support to understand your options and consumer rights.

Final thoughts on cancelling your energie fitness membership

Cancelling a fitness membership doesn't have to be frustrating. By following the steps in this guide-cancelling early, using online or registered mail methods, saving all confirmations, and monitoring your payment method-you protect yourself from hidden charges and processing delays. Your consumer rights in Canada are strong: cooling-off periods, dispute resolution with your bank, and provincial consumer protection authorities all stand ready to help if Energie Fitness refuses to cooperate.

Stopee has helped thousands of consumers cancel gym memberships, subscription services, and recurring charges by providing clear, step-by-step guidance and empowering them to assert their rights. If you've cancelled Energie Fitness but continue to experience problems, Stopee's resources can help you understand the next steps-whether that's disputing a charge with your bank, filing a complaint with your provincial consumer authority, or taking other legal action. You have control over your spending and your memberships. Use it.