Manage F45

How to cancel F45 membership and get your refund in canada

What is F45 and why you might want to cancel

F45 is a franchise-based fitness studio chain that operates high-intensity interval training and circuit training classes across Canada. Each studio is independently owned and operated, which means your local F45 location sets its own membership terms, cancellation policies, pricing and renewal schedules. You sign your membership contract directly with your local studio, not with a central F45 corporate office.

Understanding this franchise structure is crucial when you decide to cancel-you'll work with your local studio, not a national customer service team. Cancellation timelines, notice periods and refund eligibility all depend on your specific studio's membership agreement and local provincial consumer laws.

Whether you're leaving F45 because the classes don't fit your schedule, you've found another fitness option, or budget constraints are tightening, Stopee is here to guide you through every step of the cancellation process and help you understand your consumer rights in Canada.

Common reasons to cancel F45

Members typically cancel F45 for several practical reasons: scheduling conflicts with class times, injury or health changes that prevent intense training, relocation to a new city where no F45 studio operates, or discovering that the high-intensity format isn't the right fit after trying it. Cost is another major factor-weekly or monthly fees add up quickly, and many members find they can achieve fitness goals through less expensive options.

Whatever your reason, you have the right to cancel your membership within the terms of your agreement and under Canadian consumer protection laws. Stopee helps you navigate this process without unnecessary delays or hidden fees.

Your consumer rights under canadian law

Canadian provincial consumer protection laws provide important safeguards for fitness memberships that go beyond your signed contract. These statutory rights are non-waivable, meaning the studio cannot ask you to give them up, and they exist in addition to any contractual cancellation terms you agreed to.

Cooling-off period and contract cancellation rights

In Ontario, the Consumer Protection Act requires fitness clubs to offer members a cooling-off period. You have the right to cancel your F45 membership contract in writing within a short timeframe after signing (typically 10 business days) and receive a refund of all prepaid fees and deposits. If you signed your contract at the studio, this period begins the day you sign. If you signed online or by mail, it typically begins when you receive a copy of the fully executed contract.

Other provinces have similar protections. British Columbia, Alberta and other jurisdictions impose mandatory cancellation rights and refund obligations on fitness facilities. These provincial rules take precedence over any studio policy that contradicts them.

Misrepresentation and contract breach

If the F45 studio misrepresented its services, class schedule, equipment or facilities when you signed up, you may have grounds to cancel immediately and claim a refund under consumer law. For example, if you signed for unlimited classes but the studio later restricts class availability, or if promised facilities are not operational, these are material misrepresentations that trigger cancellation rights.

If your studio breaches the membership agreement-such as failing to offer the contracted class schedule or closing unexpectedly-you can cancel without penalty and demand a refund. Document all complaints in writing and keep copies for your records.

F45 membership pricing and plan options across canada

F45 pricing varies significantly by location because each studio is independently franchised and sets its own rates. Here's a snapshot of typical Canadian pricing to help you understand what you may be paying and what you're entitled to if you cancel mid-contract.

As you can see, your actual rate depends entirely on your local studio. Before you cancel, find your specific membership contract or billing statement to confirm your exact plan, price and billing cycle. This information is critical when you submit your cancellation notice to ensure your studio processes it correctly.

How to cancel F45 at your local studio

Cancellation is handled directly by your local F45 franchise, not by a central corporate office. The process depends on how you set up your membership-directly with the studio, through the Apple App Store, or through Google Play. Stopee recommends you start by reviewing your original membership agreement to understand your studio's specific notice period and cancellation procedure.

Cancel your in-studio F45 membership

If you joined at your local F45 studio and pay them directly (by bank transfer, credit card or in-person), follow these steps to cancel.

1. Locate your membership agreement or billing statement
   • Find the studio contact information (phone, email or address)
   • Note your membership number or account name
   • Check the cancellation notice period required (often 14 to 30 days)
2. Contact your studio in writing
   • Email the general inbox or manager with the subject line "Membership cancellation request"
   • State your full name, membership number and the effective date you want to cancel
   • Keep a copy of this email for your records
   • If the studio has no email, call to ask for cancellation instructions and the mailing address
3. Send written notice by registered mail if required
   • Use Canada Post's registered mail service for proof of delivery
   • Include a letter stating your name, membership number, cancellation request and effective date
   • Request written confirmation of cancellation and refund eligibility
   • Keep the receipt and tracking number for your records
4. Confirm cancellation in writing
   • Ask the studio to email or mail you a written cancellation confirmation
   • The confirmation should state the cancellation date, any refund amount, and the date it will be processed
   • Never accept a verbal cancellation confirmation as final
5. Monitor your account for at least one billing cycle after cancellation
   • Check your bank or credit card statement to confirm no new charges appear
   • If you see charges after your cancellation date, contact the studio immediately with your cancellation confirmation

Pro tip: Call your studio during business hours before sending written notice. Confirm the exact cancellation process, notice period required, and whether they offer email or mail-only cancellation. Some studios may cancel immediately if you call; others require written notice. This phone call gives you a baseline and creates a record of your intent.

Cancel an F45 subscription through the apple app store

If you subscribed to F45 classes through your Apple device (iPhone or iPad) using the App Store, Apple manages the billing and refunds, not the F45 studio. Cancel directly through Apple.

1. Open the App Store on your Apple device
   • Go to Settings > [Your Name] > Subscriptions
   • Find the F45 subscription in your active subscriptions list
2. Select the F45 subscription
   • Tap "F45" from your subscriptions
   • Choose "Cancel Subscription" or "Edit Subscription"
3. Complete the cancellation
   • Follow Apple's prompts and confirm the cancellation
   • Apple will email you a confirmation receipt
   • Your access ends at the end of your current billing period
4. Request a refund from Apple if eligible
   • Visit reportaproblem.apple.com
   • Report the F45 subscription and explain why you want a refund (if charged within 14 days)
   • Apple typically issues refunds for subscriptions cancelled within two weeks of purchase
   • Check Apple Support (support.apple.com/en-ca) for detailed refund eligibility

Warning: If you cancel through the App Store but continue paying through your studio directly, you'll still be charged by the studio. Confirm with your local F45 location that you've cancelled all payment methods before relying on the App Store cancellation alone.

Cancel an F45 subscription through google play

If you subscribed via Google Play on an Android device, Google manages your billing and refunds. You must cancel through Google Play.

1. Open the Google Play app on your Android device
   • Tap your profile icon in the top right
   • Select "Payments and subscriptions"
   • Tap "Subscriptions"
2. Find and select the F45 subscription
   • Locate F45 in your active subscriptions
   • Tap the subscription name
3. Cancel the subscription
   • Select "Cancel subscription"
   • Follow Google's prompts to confirm
   • Your access ends at the end of your current billing cycle
4. Request a refund from Google if eligible
   • Return to the Google Play app and go to your subscriptions
   • Select F45 and tap "Report a problem"
   • Explain your reason for requesting a refund
   • Google typically allows refunds for subscriptions cancelled within 48 hours of first charge

Google Play refunds are processed through Google Support. If your refund request is denied initially, you can escalate through Google's dispute process or contact your credit card company to dispute the charge.

What happens after you cancel F45

Once you submit your cancellation request, the timeline to losing access depends on your studio's contract terms and your billing cycle. Understanding what to expect helps you plan your fitness transition and catch billing errors early.

When your access ends

Most F45 studios honor cancellations at the end of your current billing period. If you pay weekly and you cancel on a Tuesday, you'll typically retain access through the end of that week. If you pay monthly, your studio will likely let you attend classes through the end of the current month, then freeze your account.

Some studios offer immediate cancellation with no access after the cancellation date. Check your membership agreement or ask the studio directly which policy applies to you. Stopee recommends requesting cancellation at least 14 days before your preferred end date to allow time for processing and to trigger any required notice period in your contract.

Automatic renewal and billing holds

Most F45 memberships renew automatically at the end of each billing cycle unless you cancel. When you submit a cancellation request, the studio should place a hold on your account so the automatic renewal does not trigger on the renewal date. However, this does not happen automatically-verify it by checking your next billing statement.

If you see a charge after your cancellation date, contact the studio immediately with your cancellation confirmation letter. Request a chargeback reversal and ask the studio to refund the erroneous charge within 7 business days. If the studio refuses, you can file a dispute with your credit card company or bank.

Your data and membership records

F45 studios retain membership records, payment history and attendance logs according to their privacy policy and applicable provincial privacy laws. You have the right to request a copy of your personal information held by the studio. Contact the studio's general manager or privacy contact in writing and request your records within 30 days.

If you want your personal data deleted after cancellation, you can request this as well, though the studio may retain certain information for accounting and legal compliance purposes. Stopee recommends keeping your own copies of all membership agreements, cancellation confirmations and billing statements for your personal records for at least one year after cancellation.

Refunds and financial recovery after cancellation

Refund eligibility after cancellation depends on three factors: your membership agreement, when you cancel, and applicable provincial consumer protection laws. Unlike national chains, F45 studios do not have a uniform refund policy, so your local studio's terms control.

Refund eligibility under your membership agreement

Review your signed membership contract to see whether you paid upfront for classes and whether your studio offers refunds for unused classes or cancellation fees. Common scenarios include:

• Month-to-month pay-as-you-go memberships typically have no refund-you pay for each billing period and lose access at the end of that period
• Prepaid class packages (for example, 10 or 20 classes upfront) may entitle you to a refund for unused classes; confirm the studio's refund process and timeline
• Annual contracts or long-term prepaid memberships may require you to pay an early termination fee; your contract should specify the amount
• Trial memberships or promotional rates (like the 21-Day Shred) may be non-refundable once the trial period begins

If your contract is unclear, email the studio and ask explicitly: "If I cancel immediately, am I entitled to a refund for unused classes or prepaid fees?" Request a written response.

Statutory refund rights in canada

Ontario's Consumer Protection Act and similar provincial legislation grant you the right to cancel a fitness membership contract within a cooling-off period (typically 10 business days after signing) and receive a full refund of all payments and deposits. If you cancel during this window, the studio must refund you in full, regardless of whether you've used classes.

After the cooling-off period expires, your refund rights depend on your contract terms. However, if you cancel due to misrepresentation (the studio promised services it doesn't deliver) or if the studio breaches the contract, you may still be entitled to a refund or pro-rata credit under consumer law.

Pro tip: If the studio refuses a refund you believe you're entitled to, file a complaint with your provincial consumer protection authority. In Ontario, contact the Ontario Office of the Attorney General; in British Columbia, contact the BC Office of the Consumer Protection BC. These agencies can pressure the studio to comply with statutory refund obligations.

Requesting a partial refund

If you've paid for a month but cancel partway through, ask the studio for a pro-rata refund (a refund based on the number of days you did not use). For example, if you pay $240 for a month (30 days), cancel on day 15, you might be entitled to $120 for the unused 15 days. Some studios offer this; others do not. It depends on their policy.

Submit your refund request in writing with your cancellation notice. State the amount paid, the cancellation date, and the pro-rata amount you're requesting. Keep a copy. If the studio denies the refund, escalate to the consumer protection authority in your province.

Common cancellation mistakes to avoid

Cancelling a fitness membership can feel straightforward, but F45's franchise structure creates several pitfalls that trap unsuspecting members into continued charges. Learn from others' mistakes and avoid these common errors.

Relying on verbal cancellation only

Many members speak to a front-desk staff member and assume they've cancelled their membership. Staff members forget to enter cancellations into the system, or the information doesn't reach the accounting department. Weeks later, another charge appears on your credit card.

Always submit cancellation in writing-email or registered mail-and request written confirmation from the studio manager. A verbal cancellation, while it may start the process, is not sufficient proof of cancellation if the studio later claims they never received your request.

Cancelling the app subscription but not the studio membership

If you subscribed through the App Store or Google Play, cancelling the app subscription does not cancel your direct membership at the studio. You must cancel both. Many members cancel Apple or Google and assume they've ended membership, only to be shocked by a studio charge the next billing cycle.

Stopee strongly recommends reaching out to your studio separately and confirming that all payment methods have been cancelled. Ask in writing: "I have cancelled my Apple/Google subscription. Do I owe any remaining balance, and will there be any further charges to my account?"

Missing the notice period deadline

Your membership agreement likely requires you to provide notice 14 to 30 days before your cancellation becomes effective. If you submit notice on day 32, the studio may honor the earliest cancellation date as one billing cycle away, not immediate.

Read your contract carefully and calculate the deadline. If you want to cancel effective May 31, and your studio requires 30 days' notice, submit your cancellation by May 1 at the latest. Stopee recommends sending notice at least 14 days earlier than required, just in case there are delays in processing.

Forgetting to track confirmation and proof of delivery

If you mail a cancellation letter and never receive acknowledgement, you have no proof the studio received your request. The studio can later claim they never saw the letter, and you're liable for continued charges.

If you email, take a screenshot of the sent message and keep a copy. If you mail, use Canada Post's registered mail service and retain the tracking number and delivery receipt. If the studio doesn't acknowledge receipt within 5 business days, follow up with a phone call and ask for verbal confirmation that they received your letter.

Ignoring charges after cancellation

If you see a charge on your statement after your cancellation date, many people assume it's an error and ignore it, hoping it will reverse. It won't. The studio will keep charging you monthly until you dispute it.

Contact your studio immediately with your cancellation confirmation and ask for a refund. If they refuse, file a chargeback dispute with your credit card company or bank within 60 days. Provide your cancellation letter and billing statements as evidence.

Checklist: steps to cancel F45 membership safely

Use this step-by-step checklist to stay organized and protect yourself from billing errors.

Summary and next steps

Cancelling F45 is straightforward once you understand that your local studio handles the process, not a central corporate office. Start by reviewing your membership agreement to confirm notice periods and refund eligibility. Submit your cancellation in writing-email is quickest-and request written confirmation from the studio manager. Monitor your billing statement for at least one full cycle after cancellation to catch any erroneous charges.

Canadian consumer protection laws protect you during a cooling-off period (typically 10 days after signing) and if the studio misrepresents its services or breaches your contract. If the studio refuses to cancel or continues charging after your cancellation date, file a complaint with your provincial consumer protection authority and initiate a chargeback dispute with your bank.

Stopee has helped thousands of consumers cancel fitness memberships, app subscriptions and recurring services without overpaying or facing unnecessary delays. Whether you're leaving F45 for a new gym, shifting your fitness routine, or tightening your budget, Stopee's step-by-step guides and consumer law insights empower you to cancel on your terms and recover any refunds you're entitled to. Visit Stopee today to explore guides for cancelling other services and to learn more about your consumer rights across Canada.

Contact information for F45 cancellation support

If you need to mail a cancellation letter, contact your local F45 studio directly to request the mailing address. You can also check the F45 Support website at f45training.af/support to find your studio's contact information. Use registered mail with proof of delivery to ensure your cancellation request reaches the studio.

For disputes or refund issues, contact your provincial consumer protection office:

• Ontario: Ontario Office of the Attorney General, Consumer Protection Branch
• British Columbia: Consumer Protection BC
• Alberta: Fair Trading Act / Alberta Consumer Protection Act
• Other provinces: Search "[Your Province] Consumer Protection Act" online for the responsible agency

Stopee recommends documenting everything-keep copies of your membership agreement, cancellation letters, studio responses, billing statements and all correspondence. These records protect you if a dispute arises and are essential evidence for chargebacks or complaints to consumer authorities.