Manage Faceyoga

How to cancel faceyoga and understand your refund rights in canada

What faceyoga is and why you might want to cancel

Faceyoga is a digital subscription service offering guided facial exercises, routines and wellness content designed to improve facial tone and skin appearance. You can access Faceyoga through its website, mobile apps on Apple's App Store, Google Play, or purchase physical products that ship to Canada. The service operates on a subscription model with monthly, quarterly, half-yearly and annual plans ranging from C$9.99 to C$51.99 per billing cycle.

If you've signed up and discovered that Faceyoga doesn't fit your routine, or you're unhappy with the results, cancelling is straightforward once you know the right steps. At Stopee, we've guided thousands of Canadians through subscription cancellations, and we're here to walk you through your options with Faceyoga.

Common reasons to cancel faceyoga

You might decide to cancel because the exercises don't match your lifestyle, you've achieved your skincare goals, you want to try a competitor service, or simply the subscription no longer feels like good value for money. Whatever your reason, you have consumer protections in Canada that give you leverage-especially within the first 14 days.

Your cancellation window and statutory rights

Canadian consumer protection law, enforced through provincial consumer protection acts, gives you a right to cancel digital services within a short window-typically 48 hours to 14 days, depending on your province. Faceyoga's own terms state that if you cancel within 14 days without logging in, you qualify for a full refund. This is a critical window: log in after purchase and that refund right may disappear.

Faceyoga pricing and subscription plans in canada

Before you cancel, you should understand exactly what you've been charged and which plan you're on.

Most Faceyoga subscriptions auto-renew, which means charges will continue until you actively cancel. Stopee recommends checking your last email receipt to confirm your plan type and next billing date before you proceed.

How to cancel faceyoga on web, apple and google play

Your cancellation method depends on where you purchased your subscription: directly from Faceyoga's website, through Apple's App Store, or via Google Play.

Cancel faceyoga via email (website subscriptions)

If you subscribed directly through Faceyoga's website, email is your primary cancellation channel. Faceyoga does not offer self-service account cancellation on its website, so you must reach out to support.

1. Open your email client and compose a new message to support@faceyoga.com.
   • Subject line: "Subscription Cancellation Request"
   • Include your full name, account email address and the email you use to log in
   • Clearly state: "I request immediate cancellation of my Faceyoga subscription effective today"
   • Keep your email brief and professional
2. Send the email and immediately save a copy to a folder labelled "Faceyoga Cancellation".
3. Wait for a confirmation reply from Faceyoga support. Pro tip: Faceyoga typically replies within 24-48 hours. If you don't receive confirmation within 3 business days, follow up with another email marked "FOLLOW-UP."
4. Once you receive confirmation, your subscription will be cancelled at the end of your current paid billing period unless you requested immediate termination (note: immediate termination does not include a refund of unused prepaid time).
5. Check your account by logging in to verify access is scheduled to end on the correct date.

Warning: Email cancellations can get lost or ignored. At Stopee, we always recommend sending your cancellation request from the email address associated with your Faceyoga account, and keeping a screenshot of your sent email and any replies. This proof is essential if you later dispute a charge.

Cancel faceyoga on apple app store

If you subscribe through Apple's App Store on your iPhone, iPad or Mac, you must cancel through Apple's subscription management system, not through the Faceyoga app itself.

1. Open the Settings app on your iPhone, iPad or Mac.
2. Tap or click your name at the top of the screen.
   • On Mac, select System Settings → Your name → Password & Security
3. Select Subscriptions (or Media & Purchases on older iOS versions).
4. Find and tap Faceyoga from the active subscriptions list.
5. Tap Cancel Subscription and confirm by tapping Confirm Cancellation.
6. Apple will display your cancellation effective date. Take a screenshot as proof.
7. You will retain access to Faceyoga until the end of your current billing cycle.

Pro tip: Apple processes refunds directly through its system, not through Faceyoga. If you've been charged and want a refund, you can also request it directly from Apple within 45 days of the charge by visiting reportaproblem.apple.com and selecting "I'd like a refund for a subscription." Stopee has seen this route succeed when Faceyoga's customer service is slow.

Cancel faceyoga on google play

If you subscribed via Google Play on an Android device, Google's subscription management system controls your cancellation.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments & subscriptions → Subscriptions.
4. Find and tap Faceyoga.
5. Tap Cancel subscription.
6. Select your cancellation reason (optional) and tap Cancel subscription again to confirm.
7. Google will show you your cancellation effective date. Screenshot this confirmation.
8. Your access continues until the end of the current billing period.

Like Apple, Google processes refunds independently. You can request a refund within 48 hours of purchase by visiting play.google.com/store, navigating to your order history, and selecting the Faceyoga charge to request a refund. For refunds beyond 48 hours, contact Google Play support directly at support.google.com/googleplay.

Cancel via registered mail (backup option)

If email feels risky or Faceyoga ignores your cancellation request, you can send a formal registered letter. This gives you proof of delivery, which is especially valuable if a dispute later arises.

1. Write a short cancellation letter on plain paper including:
   • Your full legal name
   • Your account email and any account ID number
   • The date you wish cancellation to be effective
   • A clear statement: "I hereby cancel my Faceyoga subscription effective immediately"
   • Your signature and today's date
2. Address the letter to Faceyoga's customer service address (see Contact section below).
3. Visit your local Canada Post office and send the letter by Registered Mail with Proof of Delivery (A/R equivalent). This costs approximately C$10-15 and ensures you receive a delivery receipt.
4. Keep the delivery receipt with your records.
5. Allow 5-7 business days for postal delivery, then follow up with an email referencing your registered mail letter.

Pro tip: Registered mail is your strongest evidence if Faceyoga charges you after cancellation or refuses to refund a disputed charge. Stopee recommends this method if Faceyoga's customer service has been unresponsive or if you're within your 14-day refund window and want to maximize your chances of recovery.

What happens after you cancel faceyoga

Cancellation is not instant; you lose access at the end of your current billing period, not immediately.

Your access after cancellation

Once you cancel, your Faceyoga account will remain active until your paid billing period expires. For example, if you cancel on Day 5 of a monthly subscription, you retain full access for the remaining 25 days of that month. After your billing date passes, your login will be deactivated and you'll no longer see the app's content or be able to sync any progress.

Account data and privacy after cancellation

Faceyoga's privacy policy states that it may retain your account data (your activity history, saved routines, personal information) after cancellation in accordance with Canadian privacy law and its own data retention schedule. If you want your data deleted, you can submit a separate data deletion request to support@faceyoga.com citing the Personal Information Protection and Electronic Documents Act (PIPEDA). Allow 30 days for a response.

No reinstatement of deleted accounts

If your account is cancelled, reactivating it may require a new subscription purchase. Stopee recommends downloading or screenshotting any routines or notes you want to keep before your access expires.

Refunds for faceyoga subscriptions in canada

Your refund eligibility depends on when you subscribed, whether you logged in, and where you purchased.

The 14-day refund window

Faceyoga offers a full refund if you cancel within 14 days of purchase and you have not logged into your account. This aligns with Canadian consumer protection standards for digital content. Once you log in, you've "used" the service and forfeit this refund right according to Faceyoga's terms.

Warning: This is a strict policy. Even if you logged in for 30 seconds and didn't like the interface, Faceyoga may deny your refund request. However, Stopee has seen consumers successfully argue that a brief login should not eliminate refund eligibility-especially if you're within 48 hours and contact your provincial consumer protection office.

Refunds for immediate termination requests

If you request immediate cancellation (rather than cancellation at the end of your billing period), Faceyoga explicitly states that prepaid time will not be refunded. This means if you have 20 days remaining on a monthly subscription and request immediate termination, you lose that time. Stopee recommends requesting end-of-period cancellation unless you're within the 14-day window or have a strong dispute.

Refunds for physical products

Faceyoga also sells physical items (equipment, guides, etc.). These follow a separate return policy: returns within 14 days incur no fees; returns between 14 and 30 days may incur a restocking fee (Faceyoga has cited 15% as an example). Return shipping is typically your responsibility unless the item arrived damaged.

Apple and google refunds

If you purchased via Apple or Google Play, refunds are processed by those platforms, not by Faceyoga directly. Apple refunds subscriptions within 45 days of the charge; Google within 48 hours of purchase (with limited exceptions). To maximize your chances, request a refund through Apple or Google first-they often approve refunds even if Faceyoga denies them.

Your consumer rights in canada

Canadian law gives you significant protections when cancelling digital subscriptions, and understanding these rights puts you in a stronger negotiating position with Faceyoga.

Consumer protection legislation

Your cancellation rights are protected under:

• Personal Information Protection and Electronic Documents Act (PIPEDA): Governs how Faceyoga handles your data and your right to request deletion.
• Competition Act: Prohibits false or misleading advertising and deceptive marketing practices, including hidden auto-renewal terms.
• Provincial Consumer Protection Acts: Every province (Ontario, British Columbia, Alberta, Quebec, etc.) has its own consumer protection law that mandates clear cancellation procedures and cooling-off periods, typically 14 days for digital content.
• Anti-Spam Legislation (CASL): Faceyoga must honour unsubscribe requests in marketing emails within 10 business days.

Escalation if faceyoga refuses to cancel or refund

If Faceyoga ignores your cancellation request or wrongfully charges you after you've cancelled, you have escalation options:

• Contact your provincial consumer protection office. In Ontario, that's ServiceOntario (ontario.ca); in British Columbia, the Office of the Consumer Protection BC (consumerprotectionbc.ca). These agencies can investigate complaints and compel refunds.
• File a dispute with your credit card company or bank. If Faceyoga continues to charge after cancellation, contact your bank's fraud department and request a chargeback. Banks typically side with consumers when proof of cancellation exists.
• File a complaint with the Competition Bureau (Canada). If you believe Faceyoga's cancellation process is intentionally obscure or deceptive, report it at competitionbureau.gc.ca.
• Small claims court. If the refund amount is under your provincial small claims limit (typically C$5,000-C$35,000), you can sue Faceyoga directly without a lawyer.

Stopee has helped consumers navigate these escalation paths, and most disputes resolve in the consumer's favour once proof of cancellation is presented.

Common mistakes people make when cancelling faceyoga

Cancelling can feel stressful, especially when auto-renewal charges are involved. Here's where most people stumble-and how to avoid the same traps.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error. Uninstalling the Faceyoga app does not cancel your subscription. Your charges will continue automatically every month or quarter until you formally cancel through Apple, Google, or Faceyoga's support. Always cancel first, then delete the app.

Mistake 2: requesting immediate cancellation when you need a refund

If you're within 14 days and haven't logged in, request end-of-period cancellation (not immediate termination) so you preserve your refund eligibility. Immediate termination forfeits prepaid time.

Mistake 3: not saving proof of cancellation

Screenshot every confirmation email, Apple subscription screen, and Google Play cancellation page. If Faceyoga charges you later and claims you never cancelled, your screenshot is your proof. Stopee recommends storing these in a folder titled "Subscriptions - Cancelled" on your computer or cloud storage.

Mistake 4: cancelling on the wrong platform

If you subscribed via Apple, cancelling on Google Play won't work (and vice versa). Always cancel where you subscribed. Check your last charge notification email to confirm your payment method, then cancel on that platform.

Mistake 5: ignoring the renewal date

If you don't cancel before your next billing date, you'll be charged again. Mark your renewal date in your calendar and set a reminder for 3 days before. Stopee recommends cancelling as soon as you decide you don't want the service-don't wait until the last minute.

Faceyoga subscription vs. free alternatives: should you cancel or stay

Before you cancel, consider whether Faceyoga genuinely doesn't fit, or whether a change in approach might work better.

If you love the content but the cost is the issue, Faceyoga's annual plans offer better per-month value than weekly or monthly billing. If the exercises themselves don't work for you, however, cancel and explore free YouTube options or instructor-led classes in your city.

Checklist: steps to cancel faceyoga and confirm your cancellation

Use this checklist to ensure you've completed every step and protected yourself.

• Identify where you subscribed (website, Apple, or Google Play) by checking your last charge notification email.
• Note your next billing date from your account or billing email.
• Complete the cancellation process for your platform (email, Apple Settings, or Google Play).
• Take a screenshot or save a copy of your cancellation confirmation.
• Wait 24-48 hours, then log into your Faceyoga account to verify cancellation status is displayed.
• Set a calendar reminder for your next would-be billing date to confirm no charge appears.
• Check your email (including spam) for a cancellation confirmation from Faceyoga.
• If you don't receive confirmation within 3 business days, send a follow-up email to support@faceyoga.com.
• If Faceyoga charges you after cancellation, contact your bank or Apple/Google within 3-5 days to dispute the charge.
• Keep all cancellation-related emails and screenshots for 12 months.

Customer reviews and satisfaction with faceyoga

Faceyoga maintains a 4.5 out of 5 star average rating across major app stores. Users generally praise the variety of routines and guided video quality. Common complaints include auto-renewal surprises, slow customer service response, and limited refund flexibility. Stopee's community feedback suggests that most cancellation issues stem from customers not realizing auto-renewal was active, not from Faceyoga's core product.

If you're on the fence about cancelling, read recent reviews in the App Store or Google Play to see whether other users found the service effective. However, if you've already decided to cancel, don't let positive reviews persuade you to stay-Stopee's mission is to ensure your cancellation is as smooth as possible, not to convince you to maintain a subscription you don't want.

Contact faceyoga for support and cancellation

When you need to reach Faceyoga directly, use the contact channels listed below. Response times vary, but Stopee recommends allowing 48 hours for an initial reply.

Email support

Send all cancellation, billing and account requests to support@faceyoga.com. Include your account email, full name, and order ID (if you have it). Keep copies of all correspondence.

Registered mail address

For formal cancellation notices or complaints, mail a registered letter to Faceyoga's registered office. Note that Faceyoga's office address may not be publicly listed on its website; check your original sign-up confirmation email or your account page for the billing/registered address. If you cannot locate an address, contact your provincial consumer protection office-they can often compel Faceyoga to provide one.

In-app support

Some Faceyoga app versions include an in-app "Help" or "Contact Us" button. This typically opens a contact form or redirects you to email. Do not rely on in-app support alone for cancellation; always use email so you have a paper trail.

Final thoughts: you are in control

Cancelling a subscription should never feel like a battle. At Stopee (stopee.com), we believe you have the right to cancel any service quickly, without friction or unnecessary charges. Faceyoga's cancellation process-while not the most streamlined-is manageable if you follow the steps outlined above and keep proof of every action you take.

Remember: cancellation is not failure. It's a decision that makes financial sense for you right now. Whether you're cancelling because the service isn't effective, the cost doesn't align with your budget, or you simply prefer another option, your choice is valid. Stopee has helped thousands of consumers cancel subscriptions and reclaim hundreds of thousands in refunds, and we're here to ensure your Faceyoga cancellation is one of them.

If you encounter resistance from Faceyoga, contact your provincial consumer protection office or your bank. Canadian consumer law is on your side. Cancel with confidence, keep your receipts, and don't hesitate to escalate if charges continue after you've cancelled.