Manage Faster Way

How to cancel faster way: your step-by-step guide and consumer rights in canada

What is faster way and why you might cancel

Faster Way is a subscription-based nutrition and fitness coaching platform that combines structured programs, digital content, and branded merchandise into time-limited or recurring membership options. The service offers 6-week and 3-week coaching programs, VIP membership access with app-based progress tracking, digital products like meal guides and cookbooks, nutrition supplements, and merchandise. Recurring billing is common across VIP memberships, which means your account renews automatically each month unless you actively cancel before your next billing date.

You might choose to cancel Faster Way for several reasons: the program wasn't the right fit for your lifestyle, you prefer to pause rather than commit to ongoing VIP access, the cost no longer aligns with your budget, or you've simply reached your fitness goals and want to move forward. Whatever your reason, Stopee is here to help you understand your rights and execute a clean cancellation without losing money to accidental renewals.

When cancellation makes the most sense

Cancel Faster Way if you're paying for VIP membership month-to-month but aren't using the app or coaching features regularly. Similarly, if you purchased a time-limited program (6-week or 3-week) and don't plan to extend into VIP, you'll want to cancel to prevent automatic upsells. One-time digital purchases (cookbooks, micro-commitments) typically don't need cancellation - they're yours to keep - but merchandise orders that arrive damaged or defective should be returned within 14 days. Stopee recommends cancelling at least 14 days before your next billing date to avoid being charged for a renewal period you don't want.

Why clarity matters before you act

Faster Way uses automatic renewal, which means if you don't cancel in time, you'll be charged automatically. The company doesn't offer refunds once a monthly fee posts to your account, with limited exceptions (satisfaction guarantees on programs, 48-hour digital product refunds, and merchandise returns). This is why cancellation timing is critical. Stopee advises you to check your billing date today, mark your calendar 14 days before it, and submit your cancellation request well in advance.

Your consumer rights in canada and what protects you

Canadian consumer protection law gives you important rights that go beyond Faster Way's stated policy.

Federal and provincial cancellation rights

Under the Consumer Protection Act (federal) and equivalent provincial legislation in Canada, you have the right to cancel a subscription or negative-option purchase within a specific cooling-off period if the company failed to clearly disclose automatic renewal terms, billing frequency, or the cancellation process at the time of purchase. Many provinces recognize a 14-day cooling-off window for remote purchases, though some extend this to 30 days.

If Faster Way did not make the auto-renewal terms, the cancellation deadline, or pricing immediately visible before you entered your payment details, you may have grounds to request a refund even outside the company's stated policy windows. This is a powerful lever. Stopee recommends documenting what was shown to you at purchase and comparing it to Faster Way's current terms.

Automatic renewal disclosure requirements

Canadian law requires that automatic renewal terms must be: presented clearly and prominently before purchase, confirmed separately in writing, and accompanied by simple cancellation instructions. If you can show that Faster Way's cancellation process was obscured, required multiple steps, or was harder to find than the sign-up button, you have grounds to escalate to your provincial consumer protection authority.

In practice, this means if Faster Way makes you jump through hoops to cancel but made signup one click, you're likely in violation of your provincial Consumer Protection Act. Document the steps you took to cancel, take screenshots, and keep all email confirmations. This evidence strengthens any complaint you file with your provincial consumer protection office or request for a chargeback through your credit card company.

How to cancel faster way step-by-step

Cancellation methods depend on where you made your purchase.

Cancel via email (primary method and best option)

Email is Faster Way's preferred cancellation channel. This method creates a paper trail and ensures the company cannot claim they never received your request.

1. Find your next billing date by logging into your Faster Way account or checking your email confirmation. Note this date - you must cancel at least 14 days before it (7 days if you're transitioning from a 3-week program to VIP).
   • Check your account dashboard under "Billing" or "Subscription."
   • Search your email inbox for "billing," "invoice," or "renewal" to find the exact date.
2. Email clientsuccess@fasterwaytofatloss.com with a clear subject line: "Subscription cancellation request - [Your Account Email]."
   • Include your full name, account email address, and the date you want the cancellation to take effect.
   • State clearly: "I request cancellation of my Faster Way subscription effective [date]. Please confirm this in writing and provide a cancellation reference number."
3. Submit the cancellation form on Faster Way's website if one is available. Some companies use web forms in addition to email - using both creates redundant confirmation.
   • Take a screenshot of the form submission confirmation.
   • Note the submission timestamp.
4. Pro tip: Send your email from a monitored account and request a delivery receipt. This creates proof of delivery, which is essential if Faster Way later claims they never received your cancellation.
5. Save a copy of your sent email and all confirmation messages. Reply-to-all confirmations from clientsuccess@fasterwaytofatloss.com are ideal - forward these to yourself again or print them immediately.
6. Wait for written confirmation from Faster Way. The company should respond within 1-3 business days confirming the cancellation date and your final access period.
   • Warning: If you don't receive confirmation within 3 business days, send a follow-up email. Silence is not confirmation.
7. Check your account one week before your stated access end date to confirm you can still log in. After the cancellation takes effect, your access closes at the end of the period you already paid for.

Cancel through apple app store or google play

If you bought your Faster Way subscription through an app store, you may have the option to cancel directly through that platform. However, Faster Way's terms indicate that website cancellation (email) is the primary method, and the company's app does not have a documented in-app cancellation flow.

1. Check your App Store or Google Play subscription list to confirm Faster Way appears there.
   • On iOS: Open Settings > [Your Name] > Subscriptions > Find "Faster Way" > Tap "Manage" > Select "Cancel Subscription."
   • On Android: Open Google Play > Menu > Subscriptions > Find "Faster Way" > Select "Cancel Subscription."
2. If the in-app cancellation option appears, proceed with it and take a screenshot of the cancellation confirmation.
3. Even if you cancel through the app store, email clientsuccess@fasterwaytofatloss.com immediately to create a backup cancellation record with Faster Way directly.
   • Include a note: "I have also cancelled through [Apple/Google]. Please confirm receipt of this email and verify the cancellation in your system."
4. Warning: App store refunds are governed by Apple and Google's own policies, not Faster Way's. If you are entitled to a refund under Canadian consumer law, contact the app store directly for processing.
5. Contact Faster Way support if you cannot find the in-app cancellation option. Ask explicitly: "My subscription was purchased through [App Store/Google Play]. Where can I cancel this in-app subscription?"

What happens after you cancel and when access ends

Cancellation stops automatic renewals immediately, but your account access remains active until the end of the billing period you've already paid for.

Your access timeline and what you keep

After Faster Way processes your cancellation, recurring charges cease - you will not be billed for any future months. Your app access, meal guides, progress data, and any digital products you purchased remain available until your current billing cycle closes. For example, if you were billed on the 15th and you cancel on the 10th of the next month, you retain full access until the 15th when your paid period expires.

One aspect many people overlook: your account data (including fitness progress, app activity, and uploaded content) may persist in Faster Way's database according to their data retention policy. If you want your data deleted or exported, contact clientsuccess@fasterwaytofatloss.com with a specific request. Stopee recommends asking for confirmation that your data will be removed within 30 days.

What doesn't happen after cancellation

Cancellation does not trigger an automatic refund for the current month's fee. The company retains all payments posted to your account, except in specific refund-eligible scenarios (satisfaction guarantees, 48-hour digital product windows, or merchandise returns within 14 days). Your access does not end immediately on the date you request cancellation - it continues through the end of your paid period. This is intentional and protects you from losing access you've already paid for.

Refund eligibility and how to request one

Faster Way has narrow refund windows, but several pathways exist depending on what you purchased.

Program refunds and satisfaction guarantees

The 6-week program includes a satisfaction guarantee: you can request a full refund within 30 days of starting the program if you have earned at least 15 stars in the Faster Way app. The 3-week program offers a similar guarantee within 10 days if you've earned at least 10 stars. If you meet these conditions, email clientsuccess@fasterwaytofatloss.com with your request, include screenshots of your app progress, and note the date you enrolled. Refunds for satisfaction guarantees process within 7 business days.

Pro tip: If you're within the 30-day (6-week) or 10-day (3-week) window and haven't earned the required stars, you may still have grounds for a refund under Canadian consumer protection law if you believe the program was misrepresented or if you encountered technical barriers to using the service. Document your issues and submit them in your refund request email.

Digital product and cookbook refunds

Most digital products - including cookbooks, meal guides, and micro-commitments - are refundable only within 48 hours of purchase. This is a very narrow window. To request a refund, email clientsuccess@fasterwaytofatloss.com with your order confirmation number and a brief reason (e.g., "Downloaded in error" or "Content does not match the description"). Include proof of purchase date and time. The company processes these refunds immediately if approved.

Nutrition products and supplements

Faster Way allows one refund per product type within 30 days for dissatisfaction. You must provide your order number and a reason for the return. Physical products must be unopened or in original condition. Contact clientsuccess@fasterwaytofatloss.com with your request, and the company will provide return shipping instructions.

Merchandise returns

Branded merchandise can be returned within 14 days of delivery if unworn and unwashed. Defective items are accepted outside this window. To return merchandise, you must contact Faster Way support to request a Return Merchandise Authorization (RMA) number. Write the RMA clearly on the outside of your package before shipping it back. Returns should be sent to the address provided by support in your RMA email. Processing takes up to 7 business days after the company receives your return.

For the returns address and specific shipping instructions, email clientsuccess@fasterwaytofatloss.com and explicitly state: "I need to return merchandise under your 14-day return policy. Please provide the RMA number and return address."

What to do if faster way denies your refund

If Faster Way refuses a refund you believe you're entitled to - especially within the 48-hour digital product window or the 30-day satisfaction guarantee period - you have escalation options. First, reply to their denial email with specific reference to the applicable refund policy and ask for a reconsideration with detailed reasoning. If they deny again, escalate to your provincial consumer protection authority or your credit card company. Many credit card issuers will reverse charges for subscription refunds if the merchant has an unclear or unfair refund policy. Stopee has helped thousands of consumers recover refunds by using chargeback as leverage after the merchant refuses to budge.

Pricing and plan comparison

Faster Way offers several purchase types at varying price points.

If your subscription converts to recurring billing after a time-limited program ends, you must cancel the new recurring tier explicitly. Many users miss this step and find themselves charged for VIP membership they never intended to buy.

Common cancellation mistakes and how to avoid them

Cancellation can feel stressful, especially when automatic renewals are at stake. Here are the pitfalls that catch most people off guard.

Mistake 1: waiting until your billing date to cancel

If you cancel on your billing date or later, you'll be charged for the next month before the cancellation takes effect. Faster Way requires 14 days' notice before your renewal to avoid being billed. Pro tip: Set a phone reminder for day 17 of your billing cycle (14 days before day 1 of the next cycle if you were billed on day 1). Cancel by that date every time.

Mistake 2: assuming app cancellation means you're cancelled everywhere

Cancelling through Apple or Google does not automatically cancel your account with Faster Way itself. If you bought through an app store, you must also email clientsuccess@fasterwaytofatloss.com to ensure a complete cancellation. Without both actions, Faster Way might still attempt to bill you through a fallback payment method or might claim the app store cancellation was an error.

Mistake 3: not requesting written confirmation

If Faster Way's support team verbally confirms your cancellation in a phone call or vague email, that's not enough. Always reply asking for a written cancellation confirmation that includes: your account email, the effective cancellation date, and the final billing date. This creates an audit trail that protects you if Faster Way later charges you by mistake.

Mistake 4: ignoring the 48-hour digital product refund window

You bought a cookbook or meal guide and realized it wasn't what you expected. If you wait 3 days before requesting a refund, you've missed the 48-hour window. Most companies reject refunds once this deadline passes. Act immediately - email support the same day you purchase if you're uncertain.

Mistake 5: failing to document merchandise defects

If branded merchandise arrives damaged, take photos of the defect from multiple angles before you throw away the packaging. Email these photos to clientsuccess@fasterwaytofatloss.com within 14 days with your order number. Without visual evidence, the company may deny the return claim.

Checklist before and after cancellation

Use this checklist to ensure your cancellation is bulletproof.

Before you submit cancellation

• Find your next billing date and verify it's at least 14 days away.
• Check your account for any pending program transitions (e.g., 3-week to VIP upsell).
• Note whether you purchased through Faster Way's website, Apple, or Google Play.
• Review what refunds you might be eligible for (satisfaction guarantee, digital product 48-hour window, etc.).
• Take a screenshot of your current subscription status and billing details.

After you submit cancellation

• Save the email you sent and the timestamp of submission.
• If you used a web form, screenshot the confirmation message.
• Wait for written reply from clientsuccess@fasterwaytofatloss.com and verify the cancellation date matches your request.
• One week before the cancellation date, log in to confirm your access is still active.
• On the cancellation date, attempt to log in again to confirm access has ended.
• Check your credit card or payment method for any unexpected charges in the 3 days after cancellation.
• Keep all cancellation confirmations and correspondence for 12 months in case a charge dispute arises.

Escalation: what to do if faster way ignores your cancellation

If Faster Way doesn't respond to your cancellation email or continues to charge you after cancellation, you have escalation pathways under Canadian law.

Step 1: follow up with documented requests

Send a follow-up email to clientsuccess@fasterwaytofatloss.com with your original cancellation request forwarded as an attachment. Use a subject line like: "URGENT: Cancellation confirmation request - follow-up to [original date]." State that you received no response and that continued billing constitutes a violation of your cancellation request. Request a response within 5 business days.

Step 2: file a complaint with your provincial consumer protection office

If Faster Way continues to ignore your cancellation or denies it without justification, file a formal complaint with your provincial consumer protection authority. In Canada, each province oversees consumer protection and subscription auto-renewal rules. Examples include:

• Ontario: Consumer Protection Ontario (CPO)
• British Columbia: Consumer Protection BC
• Alberta: Fair Trading Act and provincial consumer protection office
• Quebec: Office of the Protecteur du consommateur

Include copies of your cancellation email, Faster Way's responses, and proof of unauthorized charges (credit card or bank statement). The authority can pressure Faster Way to refund you or face penalties.

Step 3: request a chargeback through your credit card issuer

If Faster Way charged you after you cancelled and refuses to refund, contact your credit card company directly. Explain that you submitted a cancellation request in writing but were charged anyway. Most credit card issuers will reverse such charges and investigate the merchant. This is your nuclear option and often the fastest way to recover money. Stopee recommends pursuing this only after Faster Way and the consumer protection authority have failed to respond.

Why stopee's guidance matters for your cancellation

Cancelling a subscription should be straightforward, but companies often make it deliberately confusing to encourage people to give up and keep paying. Faster Way's email-only cancellation method creates barriers - you must find the address, compose a message, and hope they respond. Stopee exists to demystify this process and empower you with step-by-step instructions and your consumer rights. By following this guide and keeping detailed records, you eliminate the excuse companies use to claim they never received your cancellation.

Canadian consumer law protects you more than you might realize. If auto-renewal terms weren't crystal clear at purchase, you have rights. If the cancellation process is harder than signup, you have grounds to escalate. If charges continue after cancellation, chargebacks exist. Stopee has helped thousands of consumers cancel their subscriptions cleanly, recover wrongful charges, and reclaim control of their finances. Your cancellation is no different - follow these steps, keep your records, and contact the appropriate authority if Faster Way refuses to honour your request.

Contact information for returns and cancellation inquiries

Direct all cancellation, refund, and return requests to:

Email: clientsuccess@fasterwaytofatloss.com

In your email, include your full name, account email, order or subscription number, and a clear statement of your request (cancellation, refund, or return). Request written confirmation and a reference number. If you don't receive a response within 3 business days, send a follow-up email and consider escalating to your provincial consumer protection authority as outlined above.