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Cancel Fitney: Step-by-Step Guide
How to cancel your fitney subscription in canada and understand your refund rights
What fitney is and why you might want to cancel
Fitney is a mobile stretching and flexibility app designed to help you improve your range of motion through guided workouts, real-time coaching cues, and routines you can customize to your fitness level. The app operates on auto-renewing monthly and yearly subscription models, with a 7-day free trial to test the platform before you commit to a paid plan. If you've decided Fitney isn't the right fit, or your fitness goals have shifted, Stopee is here to walk you through your cancellation options step by step.
Why people cancel fitney
You might cancel Fitney for many valid reasons: the workouts don't match your preferred intensity, you've found a competing app that suits you better, budget constraints, or you simply completed your flexibility goals. Whatever your reason, your decision to cancel deserves a smooth, friction-free process. At Stopee, we believe you should have full control over your subscriptions and never feel locked into a service.
Key facts about fitney subscriptions
Fitney charges in Canadian dollars (CAD) and offers both monthly and yearly plans, each with a 7-day free trial. The app is available on iOS (via Apple App Store), Android (via Google Play), and the Fitney website. Where you subscribe matters significantly because each platform has different cancellation rules and refund procedures. Stopee helps you navigate these differences so you cancel through the right channel the first time.
Your cancellation methods at a glance
Fitney gives you multiple ways to cancel depending on where you subscribed, but not all methods are equally fast or reliable. Here's how to choose the right one for your situation.
Cancel if you subscribed on the fitney website
If you signed up directly at fitny.app and provided your payment card, you have two primary cancellation routes. The fastest method is to log into your Fitney account profile on the website and cancel from your subscription settings. If you prefer written confirmation or encounter trouble accessing your account, email support@fitny.app or contact the support email help@codibook.net. Pro tip: Always save a screenshot or confirmation email of your cancellation request; this creates a paper trail if disputes arise later.
Warning: Deleting the Fitney app from your phone will not cancel your subscription or stop charges. You must cancel through your account profile or contact support directly. Stopee has seen many subscribers accidentally lose access to their account data by deleting the app first without cancelling the subscription.
Cancel if you subscribed through apple app store (iOS)
Apple controls all App Store subscriptions, and Fitney cannot cancel them on your behalf. You must initiate the cancellation yourself through your Apple ID settings on your iPhone, iPad, or Mac, or by visiting your subscriptions page on the App Store. This separation protects your privacy but also means Fitney's support team cannot process your request directly.
Cancel if you subscribed through google play (Android)
Google Play subscriptions operate under the same principle as Apple: you must cancel directly through the Google Play Store on your Android device or by visiting your Google Play subscription management page. Fitney has no authority to cancel these subscriptions on your behalf, so you are responsible for initiating the cancellation.
Alternative: mailing a written cancellation request
If you subscribed through the Fitney website and prefer traditional mail, you can send a formal cancellation request to Fitney's developer address. This method takes longer (7-14 days for mail delivery plus processing) but creates an official record. Send your letter to:
A-301, 114, Gasan digital 2-ro
Geumcheon-gu, Seoul, South Korea
Include your account email, full name, and the date you want the cancellation to take effect. Stopee recommends using registered mail or a tracked courier service for peace of mind.
Step-by-step cancellation instructions for each platform
Follow the exact steps for your subscription platform to avoid missteps and ensure your cancellation processes before the next billing cycle.
How to cancel on the fitney website
- Open your web browser and go to fitny.app.
- Log in to your account using your email address and password.
- Navigate to your account profile or subscription settings (usually under "Account," "Settings," or "Billing").
- Locate your active subscription or membership plan.
- Click "Cancel subscription" or the equivalent button.
- Fitney may ask why you're cancelling; answer truthfully if you wish, or skip the survey.
- Your honest feedback helps Fitney improve the service for other users.
- Confirm your cancellation when prompted.
- Screenshot the confirmation page or note the confirmation number and date.
- Check your email for a cancellation confirmation from Fitney within 24 hours.
Pro tip: If the website cancellation button is not visible, email support@fitny.app with your account email address and request manual cancellation. Response times are typically 24-48 hours.
How to cancel on apple app store (iOS)
- Open the App Store on your iPhone, iPad, or Mac.
- Tap or click your profile icon in the top right corner.
- Select "Subscriptions."
- Find and tap "Fitney" in your active subscriptions list.
- Tap "Cancel Subscription."
- Follow any prompts Apple presents to confirm your cancellation.
- You will see a confirmation message; take a screenshot for your records.
- Apple will send you a confirmation email to your Apple ID email address.
Your access to Fitney continues through the end of your current billing period. You will not be charged again after that date.
How to cancel on google play (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions."
- Tap "Subscriptions."
- Find and tap "Fitney."
- Tap "Cancel subscription."
- Select your reason for cancelling (optional).
- Confirm the cancellation when prompted.
- Take a screenshot of the confirmation screen.
- Google will send you a confirmation email to your Google account address.
Like Apple, Google allows you to keep using Fitney until your paid period expires.
Understanding your refund eligibility and timeline
Refund rules vary depending on your subscription method and where you live. Stopee wants you to know your rights and what to realistically expect when you request your money back.
Refunds for fitney website subscriptions
Fitney's refund policy permits refunds only if you request them within 7 days after a charge appears on your billing statement. The company evaluates each request for approval (meaning you are not automatically entitled to a refund) and refunds must comply with your provincial consumer protection laws. If approved, expect your refund to arrive within 10 business days to your original payment method.
Important: A 7-day refund window is narrower than many Canadian consumer protections allow. Under federal and provincial distance sale rules, you may have up to 14 days to cancel certain contracts. Stopee advises you to request a refund within 7 days of your charge, but if Fitney refuses, escalate to your provincial consumer protection authority.
Refunds for apple app store subscriptions
Apple processes all refunds for App Store subscriptions, not Fitney. You must request your refund directly from Apple by visiting reportaproblem.apple.com or by contacting Apple Support. Apple typically grants refunds for subscriptions cancelled within 14 days of purchase. If you missed that window, your chance of a refund is minimal, but Apple may grant one as a goodwill gesture if you explain your situation clearly.
Refunds for google play subscriptions
Google Play subscriptions are refunded through Google, not Fitney. You can request a refund within 48 hours of your purchase by opening Google Play, finding Fitney, and selecting "Request a refund." If you cancel after 48 hours, your refund request may be denied. As with Apple, persistence and a clear explanation of your issue sometimes persuades Google to approve late refunds.
Timeline from cancellation to final access loss
Cancelling your Fitney subscription does not immediately remove your access. Instead, your subscription "freezes" and stops renewing. You retain full access to all content, workouts, and features you paid for until your current billing period ends. On the first day after your paid period expires, you lose access unless you resubscribe.
| Subscription method | Refund window | Processing time | Access after cancellation |
|---|---|---|---|
| Fitney website | 7 days from charge | Up to 10 business days | Until end of billing period |
| Apple App Store | 14 days from purchase | 3-5 business days | Until end of billing period |
| Google Play | 48 hours from purchase | 3-5 business days | Until end of billing period |
Fitney pricing and plan details in canada
Understand what you are paying for and whether the cost justifies continuing your subscription.
Current plans and pricing
| Plan | Price (CAD) | Billing cycle | Free trial | Best for |
|---|---|---|---|---|
| Monthly | Varies by region | Auto-renews monthly | 7 days | Testing or short-term use |
| Yearly | Varies by region | Auto-renews annually | 7 days | Long-term commitment with potential savings |
Fitney does not publicly display exact Canadian pricing on their marketing website; instead, pricing appears when you attempt to subscribe and varies based on your location within Canada. Before cancelling, review your last billing statement to confirm what you actually paid. Stopee recommends comparing that cost to your overall fitness budget and whether you genuinely use the app at least once per week.
Your consumer rights in canada and provincial protections
Canadian consumer law gives you rights that may extend beyond Fitney's stated policy. Stopee strongly recommends understanding these protections in case you need to escalate a dispute.
The federal distance sale cooling-off period
Canada's federal consumer protection framework provides a 14-day "cooling-off" period for distance sales (purchases made online, by mail, or by phone). If Fitney's own policy states you can only cancel or request a refund within 7 days, federal law may override this and grant you 14 days. This applies to subscriptions purchased directly on the Fitney website.
Important exception: This 14-day right may not apply to subscriptions purchased through Apple or Google because those transactions are governed by Apple's and Google's terms, not Fitney's alone. However, Apple and Google each have their own customer-friendly refund policies (14 days for Apple, 48 hours for Google on first charge).
Provincial consumer protection acts
Each Canadian province has its own Consumer Protection Act that may provide additional rights. For example, Ontario's Consumer Protection Act requires clear disclosure of subscription terms and auto-renewal mechanics; if Fitney failed to clearly explain renewal terms when you signed up, you may have grounds to dispute charges or demand a refund. Quebec's consumer law is even stricter and explicitly limits auto-renewal contracts.
If Fitney refuses a refund and you believe you acted within your legal rights, file a complaint with your provincial consumer protection office:
- Ontario: ServiceOntario Consumer Protection Act Line
- British Columbia: Consumer Protection Office
- Alberta: Fair Trading Act enforcement
- Quebec: Office de la protection du consommateur
- Other provinces: Contact your provincial consumer ministry directly
Stopee advises you to keep all receipts, confirmation emails, and billing statements as evidence if you escalate to a regulator.
What happens to your account and data after cancellation
Cancelling your Fitney subscription is not the same as deleting your account, and understanding the difference protects your privacy and future options.
Account retention and data
Fitney retains your account information, profile data, and workout history according to its privacy and data retention policies, even after your subscription ends. This means you can resubscribe later and pick up where you left off. However, if you prefer to have Fitney delete your personal information, you must request account deletion separately from cancellation. Contact support@fitny.app and explicitly ask for full account deletion; Fitney will require verification of your identity and may retain some information for legal or billing purposes.
Loss of premium features
Once your paid period ends, you lose access to all premium content, customized routines, and coaching features. Fitney may offer a free tier with limited workouts, but you will no longer access paid routines. Your downloaded content (if the app allows offline downloads) may remain on your device but cannot sync with the cloud or receive updates.
Reactivating your subscription
You can resubscribe to Fitney at any time using your existing account. Your previous workout history and preferences may be restored, but any new pricing or promotional terms will apply when you resubscribe.
Common cancellation mistakes and how to avoid them
Many subscribers stumble at crucial moments during the cancellation process. Here are the missteps that trip people up most often, and how you can sidestep them.
Mistake 1: deleting the app instead of cancelling the subscription
This is the single biggest error Stopee sees. Removing the Fitney app from your phone does absolutely nothing to stop your subscription or charges. Your account and billing remain active with your payment method. You will be charged again at your next renewal date, and you may not even notice until weeks later. Always cancel through your account settings or contact support before you delete the app.
Mistake 2: missing your refund window
Fitney's 7-day refund window is short. If you procrastinate on requesting a refund, you lose your eligibility under Fitney's policy. Mark your calendar the day after you see a charge on your statement, and request a refund within 7 days if you qualify. Stopee recommends submitting your refund request via email to support@fitny.app so you have written proof of the date you submitted it.
Mistake 3: confusing cancellation with refund
Cancelling your subscription and requesting a refund are two separate actions. Cancelling stops future charges but does not automatically refund your most recent payment. You must explicitly request a refund within the allowed timeframe. On the flip side, a refund does not automatically cancel your subscription; Fitney may still attempt to charge you unless you also cancel. Handle both actions to be fully clear.
Mistake 4: not saving confirmation of cancellation
If a dispute arises later (for example, Fitney charges you again after cancellation), your confirmation email or screenshot is your proof. Stopee has helped consumers recover unauthorised charges by presenting timestamped evidence of their cancellation request. Always save these confirmations for at least 6 months after cancellation.
Mistake 5: cancelling through the wrong channel
If you subscribed via Apple App Store but try to cancel through Fitney's website, your cancellation request may fail or cause confusion. Match your cancellation method to your subscription method: App Store cancellations go through Apple, Google Play cancellations go through Google, and website subscriptions are cancelled at fitny.app or via Fitney support.
Fitney cancellation checklist
Use this checklist to ensure you complete every step and cover all bases before your next billing cycle.
- Confirm which platform you subscribed through (Fitney website, Apple App Store, or Google Play).
- Log into your account and locate your active subscription status.
- Identify your next billing date (check your last receipt or subscription settings).
- Follow the cancellation steps for your platform (see "Step-by-step cancellation instructions" section above).
- Take a screenshot of your cancellation confirmation page.
- Receive and save the cancellation confirmation email from Fitney, Apple, or Google (check your spam folder if it doesn't appear within 24 hours).
- If seeking a refund, submit your request within 7 days of the charge (or 14 days for federal distance sales if applicable).
- Document your refund request date and method (email, certified mail, screenshot).
- Check your bank or credit card statement after your next billing date to confirm no charge was processed.
- If you are charged despite cancellation, file a chargeback or dispute with your bank and escalate to your provincial consumer office.
What users say about fitney and reasons to stay or cancel
Real subscriber feedback reveals both the app's strengths and the issues that lead to cancellation.
Positive user experiences
Many Fitney subscribers praise the app's clear, easy-to-follow stretching routines and the coaching cues that help prevent injury. Users appreciate the customizable difficulty levels and the ability to focus on specific body areas (hamstrings, shoulders, back). People with desk jobs and sedentary lifestyles report noticeable improvements in flexibility and energy after 4-8 weeks of consistent use. The interface is intuitive, and the app rarely crashes. These subscribers say Fitney delivers genuine value and feel the cost is justified by the quality of instruction.
Common cancellation reasons
Other users cancel because the routines feel repetitive after a few months, or because their fitness goals shifted toward strength training rather than flexibility. Some cancel due to budget constraints or realize they prefer in-person stretching classes or YouTube alternatives. A smaller group reported inconsistent workout availability or features they felt were promised but not delivered. Price increases at renewal time also trigger cancellations among price-sensitive subscribers. Stopee has helped many of these users cancel smoothly and explore better-fit alternatives.
Contact information and address for fitney support
If you need to reach Fitney's support team or send a formal cancellation request, here are your contact options.
Email addresses
- Primary support: support@fitny.app (recommended for account and subscription issues)
- Alternative support: help@codibook.net (also accepts cancellation requests)
Mailing address for written cancellation
A-301, 114, Gasan digital 2-ro
Geumcheon-gu, Seoul, South Korea
Send your cancellation letter via registered or tracked mail. Include your account email, full name, phone number, and the date you want the cancellation to take effect. Allow 10-14 days for mail delivery plus processing time.
Response times
Fitney typically responds to email cancellation requests within 24-48 hours. Written postal requests may take 7-14 days to process after delivery. If you do not receive a response within 5 business days, resend your request or escalate to your provincial consumer protection office.
Your next steps: cancel with confidence
Cancelling your Fitney subscription is straightforward once you know which platform you subscribed through and which steps to follow. You now have everything you need to proceed without confusion or delays. Choose your cancellation method, follow the exact steps for your platform, save your confirmation, and mark your calendar to verify no charge appears at your next renewal.
If Fitney fails to honour your cancellation or disputes a refund you believe you deserve, your provincial consumer protection laws back you up. Stopee has helped thousands of Canadian consumers cancel unwanted subscriptions and recover unauthorised charges by understanding their rights and following a clear process. Visit Stopee.com for additional guides on cancelling other services and protecting your finances from subscription creep. You are in control of your money and your subscriptions; take action today.