Manage Massage Addict

How to cancel massage addict and stop recurring charges

Understanding massage addict and why you might cancel

Massage Addict is a Canadian franchise of registered massage therapy clinics offering memberships, single treatments, and prepaid packages across multiple locations. Each clinic operates independently with its own local management, but they all share the Massage Addict brand and billing systems. Many members enroll in recurring monthly subscriptions that charge your account automatically each billing cycle.

You might decide to cancel for several reasons: you've found another provider, you're moving away from a clinic location, you want to pause treatments temporarily, or the recurring charges no longer fit your budget. Whatever your reason, Stopee has created this guide to help you cancel Massage Addict quickly and reclaim control of your payments.

When to cancel massage addict

Cancel if you no longer use your membership, if you've accumulated unused prepaid sessions, or if you want to stop recurring monthly charges. The sooner you submit your cancellation request, the sooner you can prevent future billing cycles from hitting your account.

Why members choose to cancel

Common reasons include scheduling conflicts, relocation away from clinic locations, switching to another therapy provider, budget constraints, or dissatisfaction with service quality. Regardless of your reason, your right to cancel is protected under Canadian consumer protection laws, and Stopee recommends you act quickly to prevent unwanted charges.

Your consumer rights under canadian law

Canadian consumer protection is built into federal and provincial legislation that protects you when cancelling subscription services. Understanding these rights empowers you to dispute unauthorized charges and demand refunds when necessary.

Federal and provincial protections

Under the Competition Act and provincial Consumer Protection Acts (such as Ontario's Consumer Protection Act, 2002), you have the right to cancel a subscription without penalty after a trial period, and you must receive clear disclosure of cancellation terms before signing up. If Massage Addict does not honor your cancellation request or continues billing you after cancellation, you can file a complaint with your provincial consumer protection office or your provincial attorney general's consumer affairs branch.

Most Canadian provinces also require businesses to process refunds for unused services within a reasonable timeframe (typically 30 to 60 days). If Massage Addict refuses a legitimate refund request, you can dispute the charge with your credit card issuer and request a chargeback, which shifts the burden of proof onto the company.

When to escalate to authorities

If the clinic or corporate office ignores your cancellation request or continues charging you after you cancel, escalate to your provincial consumer protection authority. Stopee recommends documenting every communication (dates, names, and content) before filing a formal complaint.

How to cancel massage addict step by step

Cancellation requires written notice sent by registered mail to the corporate office, followed by confirmation calls and monitoring of your statements to ensure charges stop. Follow these steps in order to create an auditable cancellation record.

Step-by-step cancellation process

1. Review your membership agreement
   • Locate the terms and conditions you received when you signed up, either in email or in-clinic documentation.
   • Identify any required notice period (typically 14 to 30 days before the next billing date).
   • Note the corporate address for cancellations and any specific formatting requirements.
2. Prepare your written cancellation request
   • Write or type a clear, concise letter or email draft stating your intent to cancel.
   • Include your full legal name, membership or account number, phone number, and email address.
   • Add your date of birth if it appears in your account records (for verification purposes).
   • State the cancellation effective date: "I wish to cancel my membership effective immediately" or "effective on [specific date]."
   • Keep the original draft for your records.
3. Send cancellation by registered trackable mail
   • Print or handwrite your cancellation request on one page.
   • Address it to: Massage Addict Inc., 16 Forest Road, Suite 200, St. John's, Newfoundland and Labrador A1C 2B9, Canada.
   • Send the letter via Canada Post Registered Mail (which provides a tracking number and requires a signature on delivery).
   • Pro tip: Consider using "Signature on Delivery" option to prove receipt.
   • Keep your Canada Post receipt and tracking number in a safe place (photo backup recommended).
4. Follow up by phone and email
   • Wait 3 to 5 business days for delivery, then contact your local clinic by phone during business hours.
   • Ask to speak with a manager or customer service representative.
   • State: "I sent a registered mail cancellation on [date]. Can you confirm receipt and provide a cancellation confirmation number?"
   • Request that they email you written confirmation of cancellation, including the effective date and confirmation number.
   • Record the date, time, and name of the person you spoke with.
5. Monitor your bank and credit card statements
   • Check your statements for at least 2 billing cycles (typically 30 to 60 days) after your cancellation effective date.
   • Look for any Massage Addict charges that appear after the cancellation date.
   • Warning: If charges continue, immediately contact your bank or credit card company and initiate a dispute, referencing your registered mail receipt and written confirmation.
6. Dispute unauthorized charges if necessary
   • If your bank confirms that charges continued after cancellation, provide them with your proof (tracking receipt, written confirmation email, call notes).
   • Request a chargeback for all unauthorized post-cancellation charges.
   • Your card issuer will then investigate and typically reverse the charges within 30 to 60 days.

Why registered mail matters

Sending cancellation by registered trackable mail (Canada Post Registered Mail or equivalent) creates a legal record that you sent your request and when it arrived. Without this proof, Massage Addict can claim they never received your cancellation, and your dispute becomes harder to win. Stopee strongly recommends against sending cancellations by regular email or phone alone-always create a paper trail.

Massage addict membership plans and pricing

Massage Addict offers several plan types, each with different cancellation and refund implications. Understanding your plan type helps you anticipate refund eligibility and cancellation timelines.

Which plan type is easiest to cancel?

Single treatments and gift cards require no cancellation-you simply stop purchasing. Prepaid packages and one-time purchases are already paid for, so cancellation only affects future access. Monthly or annual memberships are the hardest to cancel because they involve recurring billing and ongoing terms. Stopee recommends reviewing your membership agreement to identify which type you hold before you cancel.

What happens after you cancel massage addict

After your cancellation is processed, your account enters a wound-down state where future recurring charges stop but your existing account records remain. Understanding what to expect helps you confirm that cancellation worked correctly.

Immediate effects of cancellation

Once Massage Addict receives and processes your cancellation request, recurring billing stops and you will not be charged for future membership periods. Your access to member discounts and monthly included treatments typically ends on your cancellation effective date. If you have unused prepaid sessions on your account, they may remain available until the expiry date specified in your membership agreement, or they may be forfeited-this depends on the contract terms and clinic policy.

What happens to your account and data

Massage Addict and the clinic may retain your account records indefinitely for administrative, legal, and tax purposes. You can request access to your personal data or request deletion (within limits) under federal privacy law (PIPEDA) and your provincial privacy regulations. Send a formal written request to the corporate address or contact the clinic directly, and they must respond within 30 days. Some data may be retained if legally required for tax or dispute resolution.

Unused sessions and credits

Prepaid sessions and any unused credits depend on your contract language. Some clinics allow you to use sessions for 12 to 18 months after purchase; others forfeit unused sessions upon cancellation. Contact the clinic after you cancel and ask in writing: "Do I retain access to [number] unused sessions after my membership cancellation?" Keep their response for your records.

Refunds and what you can claim

Refund eligibility varies by plan type and by the timing of your request. You may be entitled to a refund for unused services or for prepaid amounts, and Canadian law provides leverage if the clinic refuses.

Which charges are refundable?

Monthly recurring subscriptions are generally non-refundable for periods already billed and delivered. However, you should not be billed for periods after cancellation takes effect. Prepaid packages may be refundable if you cancel before using a significant portion of the sessions. One-time prepaid purchases (packages, gift cards, single sessions) are often refundable if unused, depending on the clinic's refund policy.

Pro tip: Review the refund terms in your membership agreement. If the clinic has not clearly disclosed a "no refund" policy in writing, consumer protection law may require them to offer at least a partial refund for unused services.

When you are entitled to a refund

You have a stronger claim for a refund if:

• You were billed for services after submitting a valid cancellation request (unauthorized charges).
• You purchased prepaid sessions and cancel before using half of them.
• The clinic closed or moved away from your location and you cannot use your membership.
• You were charged without authorization or without your explicit consent to recurring billing.
• The clinic failed to disclose cancellation terms clearly before you enrolled.

How to request a refund

Send a written refund request to the corporate office by registered mail, referencing your account number, membership plan, and the specific charges or unused sessions in question. Explain why you believe you are entitled to a refund under your agreement or under consumer protection law. Include copies (not originals) of your proof of purchase, billing statements, and cancellation confirmation. Massage Addict must respond within 30 days. If they refuse, file a complaint with your provincial consumer protection office or dispute the charge with your credit card company.

Common mistakes to avoid when cancelling

Cancelling a gym, wellness, or therapy membership can feel stressful, especially if you've struggled with unwanted charges in the past. You're not alone-thousands of Canadians have faced similar frustrations with Massage Addict. Here are the pitfalls that delay cancellation or leave you unprotected.

Mistake 1: cancelling only by phone or email

Phone and email cancellations leave no proof that you requested cancellation or when. Massage Addict can later claim they never received your request, and you have no way to dispute it. Always send cancellation by registered trackable mail.

Mistake 2: not keeping proof of cancellation

If you lose your Canada Post receipt or your written confirmation email, you cannot prove you cancelled if charges continue. Take a photo of your receipt and keep all confirmation emails in a dedicated folder. Stopee recommends backing up these documents to cloud storage or a second email account.

Mistake 3: not monitoring statements after cancellation

Many members assume cancellation worked after they send it and don't check their bank statements. Unwanted charges can keep coming for weeks or months before you notice. Set a calendar reminder to review your statements every 10 days for 60 days after cancellation.

Mistake 4: missing the notice period or billing cycle deadline

Your membership agreement likely requires notice 14 to 30 days before your next billing date. If you miss the deadline, you may be locked in for another full billing cycle. Calculate your next billing date now and send your cancellation at least 30 days before that date.

Mistake 5: not following up by phone

A registered letter proves you sent a cancellation, but it does not confirm that the clinic actually processed it. Call the clinic 3 to 5 days after your letter arrives (use your tracking number to confirm delivery) and ask for written confirmation that they received and will honor your cancellation.

Mistake 6: accepting verbal confirmation alone

A customer service representative may promise to cancel "right away," but without written confirmation, you have no record of their commitment. Always request that they email you a cancellation confirmation number and effective date. If they refuse, escalate to the manager and ask again.

Your cancellation checklist

Use this checklist to ensure you complete every step and create a complete record of your cancellation.

Stopee's final advice and taking action

Cancelling Massage Addict is straightforward when you follow the process correctly: document everything, send by registered mail, follow up by phone, and monitor your statements. You have legal rights as a Canadian consumer, and Stopee is here to empower you to exercise them. Do not let unwanted charges drain your account because you did not create proof of cancellation.

Stopee has helped thousands of consumers cancel recurring charges and reclaim their money by providing step-by-step guidance, understanding their rights, and standing firm with documentation. Your cancellation request is valid, your money is yours, and you deserve transparency and respect from the companies that bill you.

Next steps you can take today

Review your membership agreement now and calculate your next billing date. If you are ready to cancel, draft your cancellation letter today and send it by registered mail tomorrow. If you have questions about refunds or disputes, Stopee recommends contacting your provincial consumer protection office for free guidance before escalating to your credit card company or a lawyer.

Remember: Massage Addict's cancellation process depends on you taking action. The sooner you send your registered cancellation request, the sooner you stop unwanted charges and regain control of your account. Stopee is with you every step of the way.