Manage Motion Fitness

How to cancel motion fitness membership in canada: your complete guide

Understanding motion fitness and why you might want to cancel

Motion Fitness is a Canadian fitness club brand offering flexible membership plans ranging from monthly no-contract options to annual agreements, all managed through the Moves app and website. You have access to in-person facilities across multiple locations, plus online account management that lets you control your subscription from your phone or computer. Whether you're relocating, changing fitness goals, or finding that your membership no longer fits your lifestyle, cancelling Motion Fitness should be straightforward - but the process depends entirely on how you originally signed up.

Before you proceed with cancellation, it helps to understand your options and what happens to your access and billing after you cancel. At Stopee, we've guided thousands of Canadians through fitness membership cancellations, and we know the common stumbling blocks. This guide walks you through every cancellation method, your consumer rights under Canadian law, and how to avoid the traps that keep you charged long after you've decided to quit.

Why cancellation matters more than you think

Cancelling a fitness membership seems simple, but many Canadians accidentally remain subscribed because they deleted an app or thought their card decline would auto-cancel them. Motion Fitness will continue charging you until you follow the exact cancellation procedure for your specific platform. The sooner you take action, the sooner your auto-renewal stops and your money stays in your account.

What you'll learn in this guide

Stopee has created this resource to help you navigate cancellation with confidence. You'll discover which cancellation method suits your situation, step-by-step instructions for each platform, what your consumer rights are under Canadian law, and how to avoid costly mistakes that extend your membership unintentionally.

Motion fitness plans and pricing in canada

Understanding what you're paying for helps you decide whether cancellation is the right move or if a plan change might work better for you.

Is your current plan worth keeping

Before you cancel, consider whether a plan downgrade makes more sense than cancellation. If you're paying for Universal Monthly but only use the gym on weekends, switching to the Flex Membership (Thursday to Sunday) saves you C$19 bi-weekly. If you're over 50, the Encore rates might offer better value. Contact Motion Fitness support to explore plan changes before committing to cancellation.

Your consumer rights and cancellation protections in canada

Canadian consumer protection law is on your side, even when a company's terms say "no refunds."

What the consumer protection act means for your membership

Under the Competition Act and provincial Consumer Protection Acts (like Ontario's, British Columbia's, and Alberta's), you have the right to cancel most memberships within 14 days of signing up, even if Motion Fitness claims all sales are final. If you purchased through Apple or Google, their store policies may offer refund windows as well. Motion Fitness must honour these statutory rights regardless of what their terms state.

Additionally, if Motion Fitness engaged in misleading billing practices, made cancellation deliberately difficult, or failed to clearly disclose auto-renewal terms at purchase, you may have grounds to dispute charges with your credit card company or pursue a complaint with your provincial consumer protection authority. Stopee recommends keeping records of all billing emails, app screenshots, and cancellation attempts to support any dispute.

When you have the strongest cancellation case

You're in the strongest position to cancel and request a refund if you signed up within the last 14 days, if you were charged without explicit written consent to auto-renewal, or if Motion Fitness failed to provide a simple cancellation method (which they do). If you're months into your membership and requesting a refund, Canadian law is less favourable, but it doesn't hurt to ask, especially if you can show cancelled cheques or billing errors.

How to cancel motion fitness based on your sign-up method

Your cancellation path depends entirely on which platform processed your original payment: Apple App Store, Google Play, the Moves website, or the Moves app itself.

Cancelling through apple app store (iOS)

If you signed up for Moves through your iPhone or iPad using Apple's in-app purchase system, you must cancel through Apple's system, not through Motion Fitness directly. Apple controls the subscription and the cancellation.

1. Unlock your iPhone or iPad and open Settings.
2. Tap your Apple ID at the top of the screen (the profile icon).
3. Select Subscriptions from the menu.
4. Find and tap the Moves app in the list of active subscriptions.
5. Tap Cancel Subscription or Delete Subscription (wording varies by iOS version).
6. Follow any confirmation prompts. Apple will ask you to confirm the cancellation.
7. Once cancelled, you'll retain access to Motion Fitness until the end of your current billing period; no refund is issued unless you're within 14 days of purchase.

Pro tip: Check your Apple ID email for a subscription cancellation confirmation from Apple within minutes. Save this email as proof that you cancelled. If you don't see a confirmation, the cancellation didn't go through and you should repeat the steps.

Warning: Motion Fitness cannot cancel an Apple subscription for you; only Apple can. If you contact Motion Fitness support and ask them to cancel, they will tell you to use the Apple system above. Do not waste time emailing or calling them if you subscribed through Apple.

Cancelling through google play (Android)

If you set up your Moves membership on an Android phone or tablet using Google Play, your subscription lives in Google's system and must be cancelled there.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon at the top right corner.
3. Select Manage subscriptions or Subscriptions from the menu.
4. Locate Moves in your active subscriptions list.
5. Tap on the Moves subscription to open its details.
6. Tap Cancel subscription at the bottom of the screen.
7. Select your reason for cancellation (optional) and tap Cancel subscription again to confirm.
8. Google will stop auto-renewal, and you keep access until the end of your billing cycle.

Alternatively, you can manage Google Play subscriptions online at play.google.com/store/account/subscriptions using any web browser, then sign in with your Google account and cancel from there.

Pro tip: Google Play sends a confirmation email to your Google account email address. Check that inbox (including spam folders) to verify the cancellation went through. If you don't see an email within 24 hours, log back into Google Play and confirm the subscription shows as cancelled.

Cancelling through the moves website (MovesApp.com)

If you signed up on the Moves website directly or paid with a credit card outside of Apple and Google, you cancel through your online account at MovesApp.com.

1. Go to MovesApp.com in your web browser.
2. Log in with the email address and password you used to create your Moves account.
3. Click on your profile photo or account icon (usually in the top right corner).
4. Select Billing Information or Account Settings from the dropdown menu.
5. Look for a Subscriptions or Manage Subscription section.
6. Click Cancel or Cancel Subscription next to your active membership plan.
7. Confirm the cancellation when prompted. Some accounts ask you to select a reason; this is optional.
8. You should see a confirmation message and receive an email. Your access continues until the end of your paid billing period.

Pro tip: Before you cancel, take a screenshot of your subscription details showing your membership plan, next billing date, and the cancellation confirmation. This protects you if Motion Fitness later claims you never cancelled.

Cancelling within the moves app (mobile)

If you prefer to cancel directly from the app itself, the Moves app lets you manage your subscription without leaving the platform.

1. Open the Moves app on your phone.
2. Tap the Profile tab at the bottom of the screen (usually represented by a person icon).
3. Select Manage Subscription or Subscription Settings.
4. Tap Billing Information to view your current plan.
5. Select the option to Cancel Subscription or Downgrade Plan.
6. Confirm your cancellation. Moves will send you a confirmation email.
7. Your membership remains active through the end of your billing cycle after cancellation.

Important: Uninstalling the Moves app from your phone does NOT cancel your subscription. Many people mistakenly think deleting the app ends the membership, but auto-renewal continues in the background. You must explicitly cancel through one of the methods above.

Cancelling by registered mail (for facility-specific memberships)

If you signed up at a physical Motion Fitness location and want a paper trail, or if other cancellation methods have failed, sending a signed cancellation letter by registered mail provides proof of delivery and is a legally sound option under Canadian law.

1. Write a clear, dated letter on plain paper that includes:
   • Your full name and email address
   • Your member ID (if you know it; check your billing emails)
   • The date you wish cancellation to take effect (ideally the end of your current billing cycle)
   • A simple statement: "I request that my Motion Fitness membership be cancelled immediately. Please confirm this cancellation in writing."
   • Your signature at the bottom
2. Make a photocopy of the letter before mailing it.
3. Address the letter to the Motion Fitness location where you signed up (see Address section below for facility details).
4. Take the letter to Canada Post and purchase Registered Mail with Return Receipt service.
5. Request that the postal clerk mark the letter for signature proof. You'll receive a green return receipt card in the mail confirming delivery.
6. Keep both your photocopy and the return receipt card in a safe place. This proves you sent cancellation notice on a specific date.

Pro tip: Stopee recommends registered mail especially if you've tried online cancellation and your membership kept renewing anyway, or if you're disputing charges and need proof that you notified Motion Fitness in writing.

What happens to your account after cancellation

Cancelling feels like an ending, but your membership doesn't stop overnight - and knowing what to expect helps you plan your fitness transition.

How long you keep access after cancelling

Once you cancel, Motion Fitness stops auto-renewal on your next billing date. Critically, you retain full access to all facilities and the Moves app until the end of your current paid billing period. If your next billing date is 10 days away, you have 10 more days of membership. If it's 28 days away, you have 28 more days. This grace period is standard across all cancellation methods (Apple, Google, website, and app).

The exception is if you paid for an annual membership upfront. In that case, you normally keep access through the entire year you paid for, even though auto-renewal is disabled. Check your billing email to confirm your paid-through date.

What happens to your account data and personal information

Motion Fitness retains your account and billing data for legal and tax purposes, as required by Canadian law (usually 6 years for financial records). You cannot force them to delete your data immediately upon cancellation. If you want Motion Fitness to delete your account entirely, contact their support team and request account deletion; they'll tell you what's possible under their data retention policy.

You can also opt out of marketing emails by clicking the unsubscribe link in any promotional message from Moves. This doesn't cancel your membership, but it stops promotional content.

Can you reactivate your membership later

Yes. If you cancel and change your mind, you can reactivate your membership through the Moves app or website at any time. Your previous login credentials should still work, and you can select your old plan or choose a new one. Motion Fitness may charge a join fee again if your account has been inactive for several months, so check before reactivating.

Will you get a refund after cancellation

This is the question that stings the most, and the answer depends on your situation and how much time has passed.

Motion fitness's refund policy and what it actually means

Motion Fitness states that all sales are final and does not issue refunds for unused time, missed classes, accidental purchases, or cancellation-related requests - except where Canadian law requires otherwise. This blanket "no refund" policy is common in the fitness industry, but it's not absolute.

For subscriptions charged through Apple or Google, those companies handle refunds under their own policies, not Motion Fitness. You request refunds from Apple (within 14 days of purchase, usually) or Google (within 48 hours of purchase), not from Motion Fitness directly.

When you might qualify for a refund under canadian law

You have stronger refund grounds if any of the following apply:

• You cancelled within 14 days of your first charge (statutory cooling-off period under provincial consumer protection laws)
• You were charged without clear written consent to auto-renewal at the time of purchase
• Motion Fitness failed to provide a simple, free cancellation method (they do provide this, so this is weak for you)
• You experienced a billing error (e.g., charged twice in one cycle, or charged after you cancelled)
• The service was not provided as promised (e.g., facility was closed during your membership)

If any of these apply, contact Motion Fitness support and explain your situation. Reference the relevant provincial Consumer Protection Act. If they refuse, you can file a complaint with your provincial consumer protection office or dispute the charges with your credit card company.

How to request a refund from motion fitness

Send a polite but firm email to Motion Fitness support requesting a refund. Include your member ID, the date you cancelled, the reason (e.g., "within 14-day cancellation window," "billing error," "service not provided"), and the amount you want refunded. Keep the email professional and reference the relevant consumer protection law. If they deny your request, escalate to your credit card company or provincial consumer protection authority.

Common mistakes people make when cancelling motion fitness

You're not alone if you've worried about cancelling; many Canadians accidentally keep memberships running simply because they miss a step or misunderstand how cancellation works.

Deleting the moves app without cancelling your subscription

This is the number-one mistake. Removing the Moves app from your phone does absolutely nothing to stop auto-renewal. Your subscription continues billing in the background, invisible and unchallenged. You must explicitly cancel through one of the platforms (Apple, Google, Moves website, or Moves app) before you delete the app. Always cancel first, then uninstall.

Assuming a failed payment will cancel you automatically

If your credit card expires, gets declined, or is reported as stolen, Motion Fitness will mark the charge as failed and may send you a notice to update your payment method. Many people think a failed payment automatically cancels the membership, but it doesn't. Motion Fitness will retry the charge, may pause your access temporarily, and will eventually cancel only if you ignore their payment notices for weeks. To avoid confusion, cancel proactively instead of waiting for a payment failure.

Cancelling through only one platform if you have multiple memberships

If you somehow ended up with multiple Moves subscriptions (e.g., one through Apple and one through the website), cancelling one does not cancel the others. You must cancel each subscription separately through the platform where it's active. Check all three platforms (Apple, Google, and Moves website) to ensure you don't have overlapping memberships.

Not keeping proof of your cancellation

If you cancel through the app or website but don't save the confirmation email or take a screenshot, you have no proof if Motion Fitness later claims you never cancelled and continues charging you. Always screenshot or save confirmation messages. For registered mail, keep the return receipt card forever - it's your legal proof.

Cancelling immediately before a billing date without understanding the grace period

If you cancel on, say, the 25th of the month and your next billing date is the 28th, you will still be billed on the 28th for the full month. You then keep access through the end of that paid period (usually 30 days from the charge). This is not a mistake on Motion Fitness's part; it's how monthly memberships work. If you want to avoid the charge, cancel far enough in advance to stop the renewal before the next billing cycle, or contact support to request a refund if you're just a few days too late.

Your cancellation checklist for motion fitness

Use this checklist to make sure you've completed every step and haven't missed anything.

• Identify your sign-up method: Did you sign up through Apple, Google, the Moves website, or the Moves app? Check your first billing email if you're unsure.
• Cancel through the correct platform: Use the relevant steps above (Apple, Google, website, or in-app).
• Confirm the cancellation: Look for a confirmation message on the screen or in your email within 1 hour. If you don't see one, repeat the cancellation steps.
• Take a screenshot or save the confirmation email: Document proof that you cancelled.
• Check your next billing date: Verify in your account that no new charge is scheduled after today.
• Monitor your card for the next 30 days: If Motion Fitness charges you again after cancellation, you have proof to dispute it with your credit card company.
• Plan your fitness transition: Note the date your access ends so you can join another gym if needed.
• Consider filing a complaint if they continue charging: Contact your provincial consumer protection office if Motion Fitness refuses to honour your cancellation.

Motion fitness cancellation address and contact information

If you need to send registered mail or want to escalate a complaint, use the facility address nearest to you. For general support inquiries, contact Motion Fitness through the Moves app or website.

Important: Motion Fitness operates multiple locations across Canada. If you signed up at a specific facility, send registered mail to that location. If you're unsure, check your first billing email - it typically lists the facility name and address where your account was created.

For current facility addresses and contact numbers, log into the Moves app, tap the Locations tab, and search for the club where you signed up. Alternatively, visit MovesApp.com and use their facility finder. Always double-check the mailing address before sending registered mail to avoid delays.

Bottom line: take action today to cancel motion fitness

Cancelling Motion Fitness is straightforward once you know which platform holds your subscription. Whether you're leaving because your fitness goals have changed, your budget is tighter, or you simply found a gym closer to home, the process takes fewer than five minutes through Apple, Google, or the Moves website. The hardest part is remembering that deleting the app is not cancellation - you must explicitly cancel through the platform where you signed up.

Stopee has guided thousands of Canadian consumers through membership cancellations, and we know that clarity and proof matter. Save your confirmation email, note your final billing date, and monitor your next credit card statement. If Motion Fitness charges you after you've cancelled, you have every right to dispute it with your credit card company, especially if you have proof of your cancellation request.

Your money matters, and your time matters. Don't let a forgotten password or unclear process keep you paying for a membership you're not using. Use the steps in this guide, follow the checklist, and take action today. Stopee is here to empower you to cancel with confidence and get on with your life.