Manage Openfit

How to cancel openfit in canada and protect your subscription rights

Understanding openfit and why you might want to cancel

Openfit is a subscription-based digital fitness platform (also known by its parent brand BODi) that delivers on-demand workout videos, live coaching classes, personalized fitness programs and nutrition plans directly to your device. You access everything through a web browser or mobile app, with features like progress tracking and customizable workout schedules. If you have signed up for Openfit but realize it no longer fits your fitness goals, budget or lifestyle, cancelling your subscription stops future charges while protecting your account data. At Stopee, we help thousands of Canadians navigate subscription cancellations every month, and Openfit is one of the services we guide people through most often.

When cancellation makes sense

You might decide to cancel Openfit for several legitimate reasons. Perhaps you have found a different fitness platform that better suits your needs, your budget has tightened and you need to trim discretionary spending, or you simply are not using the service enough to justify the monthly cost. If you signed up for a free trial and discovered Openfit was not what you expected, cancelling before the trial ends prevents an unwanted charge. Some people cancel temporarily while traveling or during a busy work period, then resubscribe later. Whatever your reason, Stopee recommends cancelling as soon as you have made your decision to avoid being charged for another full billing cycle.

What you need to know before you cancel

Understanding the key details before you hit cancel makes the process smoother. Your access to workouts and meal plans may continue until your current billing period ends, or it may stop immediately depending on your subscription type and purchase method. Free trial cancellations sometimes end access right away, so check your confirmation carefully. If you purchased your subscription through Apple App Store or Google Play, you must cancel through that app store, not through Openfit directly. Stopee advises keeping a screenshot or confirmation email of your cancellation as proof, since this protects you if Openfit charges you again by mistake.

Openfit pricing and subscription plans in canada

Openfit offers several subscription tiers, each with different features and price points.

Pricing can vary based on current promotions and whether you are a new or returning subscriber. Stopee recommends checking your Openfit account directly to see your exact plan cost, since rates may differ by region and billing method.

Your consumer rights when cancelling a subscription in canada

Canadian consumer protection laws give you specific rights when you cancel a digital subscription, though the exact rules depend on which province or territory you live in.

Federal and provincial protections for digital subscriptions

Canada does not have a single federal law that guarantees refunds for all digital service cancellations. However, the Competition Act and provincial consumer protection statutes require that companies clearly disclose renewal terms before you buy, and that they do not use deceptive or misleading practices. If Openfit misrepresented what the service includes, charged you without your consent, or failed to clearly explain when your free trial would end and charges would begin, you may be entitled to a refund or credit.

Most provinces, including Ontario, British Columbia, and Alberta, have consumer protection rules that state a company cannot bill you again without your clear permission. If you cancelled in good faith but Openfit continued to charge you, this violates provincial law and you have grounds to dispute the charges.

How to escalate if openfit refuses to help

If you cancel Openfit and the company refuses to stop charging you or denies a refund you believe you deserve, contact your provincial consumer protection office. In Ontario, that is the Ministry of the Attorney General. In British Columbia, it is the Office of the Registrar of Mortgage Brokers. You can also file a complaint with the Competition Bureau at competitionbureau.gc.ca if you believe Openfit has engaged in unfair or deceptive billing practices. Stopee has helped many Canadians use these escalation paths successfully when a company ignores cancellation requests.

How to cancel openfit step by step

Cancelling Openfit takes just a few minutes if you follow the correct method for your subscription type.

Cancel openfit online through your account

Online cancellation is the fastest and most reliable method because you receive instant confirmation on screen and via email.

1. Visit the Openfit website or open the Openfit mobile app on your device.
   • If you use the web, go to openfit.com or bodi.com.
   • On mobile, launch the Openfit app on iOS or Android.
2. Log in with your email address and password.
   • If you have forgotten your password, click "Forgot password?" and follow the reset email link.
3. Navigate to your account settings or subscription settings.
   • On the web, look for "Account," "Profile," or "Settings" in the top menu or sidebar.
   • On the mobile app, tap the menu icon (three horizontal lines) and select "Account" or "Settings."
4. Find and select "Manage subscription" or "Subscription settings."
   • You should see your current plan and a "Cancel" or "Cancel subscription" button.
5. Click "Cancel subscription" and follow any confirmation prompts.
   • Openfit may ask why you are cancelling (this is optional feedback) or offer you a discount to stay; you can decline.
6. Confirm your cancellation on the final screen.
   • A confirmation message will appear immediately on screen.
7. Screenshot or save the confirmation page, and check your email for a cancellation confirmation email within a few minutes.
   • Keep these records for your files in case of billing disputes.

Pro tip: The best time to cancel online is right after you log in, before you navigate deep into your account. Most people complete this process in under two minutes.

Cancel openfit by phone

If you prefer to speak with a representative or encounter any issues online, you can cancel by phone.

1. Locate the Openfit customer service phone number: (310) 883-9000.
   • Check your account confirmation email or the Openfit website for the most current support number, as it may change.
2. Call during business hours and wait for a customer service representative.
   • Call times vary; Openfit typically handles calls Monday through Friday during standard business hours, Pacific time.
   • Be prepared for potential wait times, especially during peak hours.
3. When you reach a representative, clearly state that you want to cancel your Openfit subscription.
   • Say: "I would like to cancel my Openfit subscription effective immediately."
4. Provide your account email address, full name, and the last four digits of your payment method.
   • This information allows the representative to locate your account and verify your identity.
5. Ask the representative to confirm your cancellation and provide a reference number.
   • Write down the date, time, representative name (if given), and confirmation number.
6. Request that the representative email you a written cancellation confirmation.
   • This creates a paper trail that protects you if future charges occur.

Warning: Phone cancellations depend on the representative following through. If you do not receive a confirmation email within 24 hours, follow up with another call or cancel online to be certain.

Cancel an openfit subscription purchased through apple app store

If you subscribed to Openfit through Apple App Store, you must cancel through your Apple account, not through Openfit itself.

1. On your iPhone or iPad, open the Settings app.
   • Tap your name at the top of the Settings menu.
2. Select "Subscriptions" or "Media and Purchases."
   • You may need to tap "iTunes & App Stores" first, then look for "Subscriptions."
3. Find and tap "Openfit" in your active subscriptions list.
   • If you do not see it, scroll down or search for it.
4. Tap "Cancel subscription" or "Remove."
   • You will see a final confirmation; Apple will ask if you are sure.
5. Confirm that you want to cancel.
   • Apple will send you a cancellation email to your Apple ID email address.

Pro tip: Apple cancellations take effect at the end of your current billing period, so you retain access until then. You will see the exact cancellation date on the confirmation screen.

Cancel an openfit subscription purchased through google play

If you subscribed via Google Play on an Android device, you cancel through Google Play settings.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Select "Payments and subscriptions" or "Manage subscriptions."
   • The exact label depends on your Android version.
3. Tap "Subscriptions."
   • You will see a list of all active subscriptions linked to your Google account.
4. Find and tap "Openfit."
   • Select "Cancel subscription."
5. Review the cancellation terms and confirm.
   • Google will show you the end date of your current billing cycle.
6. Google will send a confirmation email to your Gmail address.
   • Save this email as proof of cancellation.

Google Play cancellations, like Apple cancellations, typically end at your next billing date, meaning you keep access until then.

What happens after you cancel openfit

Once you submit your cancellation, understanding what comes next helps you avoid confusion and unexpected charges.

Your access and account after cancellation

In most cases, your Openfit account remains active and accessible until your current billing period ends. You can continue to use all on-demand workouts, live classes, and meal plans during this time. Your activity history, saved workouts, and profile information stay in your account unless you explicitly request deletion. If you cancel during a free trial, access may stop immediately rather than waiting until a paid cycle ends; your cancellation confirmation will state this clearly. If you ever want to resubscribe to Openfit, your old account will still exist and your saved data will be waiting.

Removing your personal data from openfit

If you want Openfit to delete your account and all your personal information, you must request this separately from cancellation. Cancelling your subscription does not automatically erase your data. Contact Openfit customer service and explicitly ask for "account deletion" or "data removal." You may need to provide proof of identity. Stopee recommends making this request in writing via email so you have a record of your ask. Openfit will inform you of their data deletion timeline, which typically ranges from 30 to 90 days.

Refund eligibility and how to pursue a refund

Understanding when Openfit owes you a refund prevents frustration and helps you recover money you may be entitled to.

When you do and do not qualify for a refund

Cancelling your Openfit subscription stops future charges but does not automatically trigger a refund for fees you have already paid. Openfit treats your monthly or annual payment as non-refundable once the billing cycle begins. However, you do qualify for a refund or credit in specific circumstances:

• You were charged twice for the same subscription period (duplicate billing error).
• You cancelled before your free trial ended, but Openfit charged you anyway.
• The service was not available or did not work as described (e.g., the app crashed and you could not access any content).
• Openfit made material misrepresentations about what the service includes.
• You did not authorize the charge, or it was made without your consent.
• Provincial consumer protection law entitles you to a remedy based on unfair practices.

How to request a refund from openfit

If you believe you qualify for a refund, contact Openfit support with clear documentation.

1. Gather proof of your complaint: screenshots of the charge, emails from Openfit, app error messages, or bank statements showing the charge.
   • If you paid via credit card, also pull your credit card statement showing the transaction date and amount.
2. Write a brief, factual email explaining why you deserve a refund.
   • Example: "I cancelled my free trial on [date] but was charged on [date]. This charge should not have occurred."
3. Send your refund request to Openfit support by email or through your account messaging system.
   • Ask for a confirmation email so you have proof of your request.
4. Wait for a response, typically within 5 to 10 business days.
   • If Openfit denies your refund and you still believe you are right, proceed to the next step.

Disputing a charge with your bank or credit card company

If Openfit refuses a refund you believe you deserve, your payment provider is your next recourse. Contact your bank or credit card company and explain the situation. Most credit card companies allow you to open a dispute or chargeback for unauthorized, duplicate, or misrepresented charges within 60 to 120 days of the transaction. Provide your credit card statement and all communications with Openfit as evidence. Your payment provider will investigate and may reverse the charge in your favour. Stopee has guided many customers through this process successfully when a company has refused legitimate refund requests.

Common mistakes people make when cancelling openfit

Cancelling a subscription should be straightforward, but many people stumble because they do not know what to watch for.

Cancelling through the wrong platform

The most frequent mistake is trying to cancel through the Openfit website or app when you actually purchased via Apple App Store or Google Play. If you subscribed through the App Store, logging into Openfit and cancelling there will not work; your subscription will remain active and you will continue to be billed by Apple. Always verify which service processed your payment before you cancel. Check your bank or credit card statement to see whether the charge comes from "Openfit," "Apple," or "Google." If you are unsure, contact Openfit support and ask them which platform holds your subscription.

Cancelling but not saving your confirmation

Many people cancel successfully, feel relief, and then do not take a screenshot or save the confirmation email. Weeks later, if a charge appears on their statement, they have no proof that they ever cancelled. Always screenshot the final confirmation page and save any email Openfit sends. Stopee recommends keeping these records for at least six months after your last billing date. If Openfit charges you after cancellation, this proof is your strongest evidence in a dispute.

Cancelling near your billing date without checking when access ends

Some people cancel Openfit thinking they will save money, then are surprised to find they have access for another full month and do not realize they are still paying. Read the cancellation confirmation carefully to see when your access actually ends. If you cancel on the first day of your cycle and access ends on the last day of that cycle, you will be charged for the full month. To avoid being charged again, cancel well before your next billing date, not on the date itself.

Assuming your cancellation is complete without waiting for confirmation

If you cancel by phone, some people take the representative at their word without asking for a confirmation email or reference number. Later, they are charged again and have no proof they ever requested cancellation. Always ask the representative to send written confirmation to your email. If you do not receive it within 24 hours, call back or cancel online to ensure it is actually done. Phone-based cancellations are only as reliable as the follow-through from the person taking your call.

Checklist for cancelling openfit safely

Use this checklist to make sure your cancellation is complete and protect yourself from surprise charges.

Openfit cancellation summary and next steps

Cancelling Openfit is simple when you know which method to use and what to expect afterward. Your best option is to cancel online through your Openfit account, which takes two minutes and gives you instant proof. If you purchased through an app store, cancel through that platform instead. Always save your confirmation, check when your access ends, and monitor your next statement for any unexpected charges. If Openfit continues billing you after cancellation, dispute the charge with your bank or file a complaint with your provincial consumer protection office. Stopee has helped thousands of Canadians navigate subscription cancellations just like this one, and we are here to support you every step of the way. If you encounter any barriers to cancelling Openfit, Stopee can guide you through escalation paths and help you recover money owed to you.

For more information on protecting your digital subscription rights and managing future cancellations, visit stopee.com anytime. Stopee is your trusted resource for cancellation support across Canada.