Manage Pt Hub

How to cancel pt hub and understand your consumer rights in canada

What pt hub is and why you might want to cancel

Pt Hub (also called My PT Hub) is a digital fitness platform that connects personal trainers and clients. You use it to access workout programs, schedule appointments, track your progress, and manage your fitness journey through a web interface or mobile app. The service operates on a subscription model, which means you pay recurring fees to stay connected to your trainer and access their programs.

At Stopee, we understand that fitness platforms don't always fit your life. You may have completed your training goals, found a different solution, or simply decided the cost no longer matches your needs. Whatever your reason, you deserve a clear, straightforward path to cancellation without hidden obstacles. This guide walks you through every method to cancel Pt Hub, your refund options, and your consumer protection rights as a Canadian subscriber.

When cancellation makes sense for your situation

You should consider cancelling Pt Hub if your trainer has moved elsewhere, you've achieved your fitness goals, your budget has tightened, or you prefer working with a different platform. Cancellation becomes urgent if you notice repeated charges you didn't authorize or if the service no longer meets your training needs. The key is acting quickly once you decide to leave, since billing cycles can catch you off guard if you delay.

Understanding pt hub's cancellation methods available to you

Pt Hub offers three distinct cancellation routes depending on how you purchased your subscription. Each method has different timelines, refund policies, and potential pitfalls. Stopee recommends identifying your purchase channel first, since this determines exactly where you submit your cancellation request.

Where you purchased determines how you cancel

Your subscription source matters. If you signed up directly on the Pt Hub website, you'll cancel through their web dashboard. If you purchased via Apple's App Store or Google Play Store, you'll handle cancellation through those platforms instead. If you prefer a paper trail, you can send a formal cancellation letter by registered mail to Pt Hub's United Kingdom office. Knowing which channel you used prevents wasted time contacting the wrong support team.

Step-by-step cancellation instructions for each platform

Follow the instructions below based on where your Pt Hub subscription was purchased. Each method is designed to protect you and create proof of your cancellation request.

Cancel pt hub through the website dashboard

This is the fastest route if you signed up directly through My PT Hub's website. You'll have immediate confirmation and can monitor your account status in real time.

1. Open your web browser and visit the Pt Hub website (My PT Hub portal).
2. Sign in using the email address and password linked to your subscription.
   • If you forget your password, use the "Forgot Password" link to reset it before proceeding.
3. Navigate to your account Settings (usually found in the top menu or user profile icon).
4. Select General or Account Settings from the left sidebar.
5. Locate the option called "Manage Subscription" or "Billing & Subscription".
6. Click the button to request cancellation (labelled "Cancel Subscription" or similar).
   • Pt Hub may ask you to confirm your reason for leaving or offer a discount to retain you; you are not obligated to respond to retention offers.
7. Review the cancellation confirmation screen carefully.
   • Take a screenshot of the confirmation or note the confirmation number and date displayed.
8. Check your email inbox (and spam folder) for a confirmation message from support@mypthub.net within 24 hours.
9. Reply to that email with a simple acknowledgment to create a timestamped record of your cancellation request.

Pro tip: If the Manage Subscription option doesn't appear, your account may be managed by your trainer (if they own your subscription). In that case, contact your trainer directly to request cancellation, or email support@mypthub.net and specify that your trainer manages your account.

Cancel pt hub purchased through apple app store

If you subscribed to Pt Hub through your iPhone or iPad, Apple manages your billing. You must cancel through Apple's system, not through Pt Hub itself.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Select "Subscriptions".
4. Find "My PT Hub" or "Pt Hub" in your active subscriptions list.
   • If you don't see it, scroll down or use the search function.
5. Tap on Pt Hub to view subscription details.
6. Tap "Cancel Subscription" or "Edit" to manage the subscription.
7. Follow Apple's prompts to confirm cancellation.
   • Apple will display the final date you retain access before the subscription ends.
8. Save a screenshot of the cancellation confirmation showing the date.
9. Email support@mypthub.net separately to notify them of your cancellation, mentioning the date you cancelled through Apple.

Warning: Cancelling the app itself does not cancel your subscription. You must follow these steps to stop charges from Apple's billing system.

Cancel pt hub purchased through google play store

Android subscribers must cancel through Google Play's subscription management interface. Pt Hub's support team cannot process cancellations initiated from Google Play; Google controls the billing.

1. On your Android phone or tablet, open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions" then "Subscriptions".
4. Tap "My PT Hub" from your active subscriptions.
   • If you have multiple subscriptions, you may need to scroll to find it.
5. Tap "Cancel subscription".
6. Review the final billing date and reason options.
   • Select a reason if prompted (your feedback helps Google improve the marketplace).
7. Confirm the cancellation by tapping the final confirmation button.
8. Take a screenshot showing the cancellation effective date.
9. Send an email to support@mypthub.net confirming you've cancelled through Google Play, including the date of cancellation.

Pro tip: Google Play often sends a retention offer (discount or free trial extension) after you request cancellation. This is optional; proceed to cancel if you're certain you want to leave.

Cancel pt hub by registered mail (postal cancellation)

If you prefer a formal, documented cancellation method or live in a province where postal cancellation carries legal weight, you can send a signed cancellation letter to Pt Hub's office in the United Kingdom by registered post (raccomandata A/R with return receipt).

1. Prepare a formal cancellation letter on plain paper or your letterhead. Include:
   • Your full name as it appears on your Pt Hub account.
   • Your email address linked to the subscription.
   • Your Pt Hub account number or customer ID (if you have it).
   • The date you signed up for Pt Hub.
   • A clear statement: "I request immediate cancellation of my Pt Hub subscription effective today" or your preferred end date.
   • Your current mailing address.
   • Your contact phone number (optional but helpful).
2. Sign and date the letter by hand (digital signatures are acceptable if you can provide proof of sending).
3. Make two copies: one to send, one to keep for your records.
4. Place the signed letter in an envelope and address it to:

   My PT Hub
   Greenacre Court
   Station Road
   Burgess Hill
   West Sussex RH15 9DS
   United Kingdom

5. Visit your local Canada Post office and request "Registered Mail" (equivalent to raccomandata A/R).
   • Ask the postal clerk for a tracking number and return receipt card.
   • This ensures you have proof of delivery.
6. Keep your tracking number, receipt, and copy of the letter in a safe place for at least one year.
7. Allow 10-14 business days for mail to reach the UK, plus processing time at Pt Hub's office.
8. Once delivered (confirmed by the return receipt), follow up with an email to support@mypthub.net mentioning the postal cancellation and providing your tracking number.

Warning: Postal cancellation to the UK address takes significantly longer than web or app cancellation. Use this method only if you need a formal paper trail or your provincial consumer law requires it. For immediate cancellation, use the web dashboard or app method instead.

What happens immediately after you cancel

Cancellation can feel uncertain because Pt Hub's policies aren't always crystal clear upfront. Stopee wants you to know exactly what to expect during the days and weeks after you submit your cancellation request.

Your access timeline and account status

Once you cancel, you typically retain access to Pt Hub until the end of your current billing period. If you paid for a monthly subscription on the 15th and cancelled on the 20th, you'll usually keep full access until the end of that month. Pt Hub does not immediately delete your account, workout history, or messages after cancellation; your data remains stored according to their data retention policy.

Your cancellation prevents future automatic renewals, so you won't be charged again after your current paid period expires. However, you should verify this by checking your account settings one week after cancelling to confirm the subscription status shows "Cancelled" or "Active Until [date]".

Pro tip: If you want your account or personal data permanently deleted beyond Pt Hub's standard retention, contact support@mypthub.net and explicitly request account deletion. Save their response email as proof of your request.

Monitoring for unexpected charges

Sometimes billing systems fail. A charge may appear after cancellation due to a processing delay or system error. As soon as you notice an unexpected charge after your cancellation date has passed, take these steps:

• Document the charge: write down the date it appeared, the amount, and the merchant name as shown on your statement.
• Log into your Pt Hub account and verify your subscription status shows "Cancelled".
• Take screenshots of both the charge and your account status.
• Email support@mypthub.net with subject line "Unauthorized charge after cancellation" and attach your screenshots.
• If Pt Hub doesn't respond within 7 business days, contact your bank or credit card issuer to dispute the charge as unauthorized.

Stopee recommends keeping your cancellation confirmation email and screenshots for at least one year in case you need to reference them during a dispute.

Refund eligibility and what pt hub's terms actually say

This is the hardest truth: Pt Hub's published Terms of Service state that all payments are non-refundable. The company does not acknowledge statutory cooling-off periods or automatic refund rights for digital services in their public documentation. However, Canadian consumer protection laws may override these terms under certain circumstances.

When you might qualify for a refund

You may be entitled to a refund in these specific situations:

• Promotional terms: If you signed up for a promotional offer (free trial, discounted first month) and were charged before the promotion ended, you have grounds to request a refund.
• Billing error: If you were charged twice in one billing cycle, charged the wrong amount, or charged after you cancelled, that's a billing error warranting a refund.
• Service failure: If Pt Hub was inaccessible for an extended period or failed to deliver the service you paid for, you may argue for a partial refund.
• Unauthorized charge: If someone charged your account without your authorization, this is fraudulent and your bank will typically refund it.
• Cooling-off period (Canada-specific): Some provinces recognize a 14-day cooling-off period for distance contracts. If you're within this window of signing up, you may request a full refund despite Pt Hub's non-refund policy.

How to request a refund from pt hub

Begin by contacting Pt Hub support directly with clear documentation:

1. Send an email to support@mypthub.net with subject line "Refund request for [your account email]".
2. Clearly state your reason (promotion expired, billing error, service failure, unauthorized charge, or cooling-off period claim).
3. Attach screenshots or documents proving your claim:
   • Promotional email or terms you relied on.
   • Billing statement showing duplicate or erroneous charges.
   • Screenshots of outages or service failures.
   • Date you signed up if claiming cooling-off period rights.
4. Request a specific refund amount (full refund or partial refund for unused time).
5. Set a deadline: "I expect a response within 10 business days."
6. Send the email from the address associated with your Pt Hub account.

Warning: Pt Hub's support team may deny your refund request by citing their non-refund policy. If this happens and you believe you have a valid claim, escalate to your provincial consumer protection authority (see section below).

Refunds if you purchased through apple or google

If you subscribed through the Apple App Store or Google Play Store, those platforms control refund decisions. Pt Hub cannot process your refund; you must request it directly from Apple or Google:

• Apple: Visit reportaproblem.apple.com, sign in, find your Pt Hub charge, and select "I'd like to request a refund or report an issue". Apple typically grants refunds within 45 days of purchase if the app is defective or used fraudulently.
• Google: Visit play.google.com/store, go to "Payments and subscriptions" then "Purchases", find Pt Hub, tap the three dots, and select "Report a problem". Google reviews refund requests and typically responds within 3-5 business days.

After requesting a refund from Apple or Google, email support@mypthub.net to notify them of your refund request so they can flag your account accordingly.

Your consumer rights and protections in canada

Canadian consumer protection laws are your safety net if Pt Hub refuses to honour a legitimate claim. Stopee strongly encourages you to know these rights before you need them.

Federal and provincial consumer protection acts

Canada's Consumer Protection Act (federal) and equivalent provincial laws (e.g., Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act) protect you against unfair business practices. These laws typically cover:

• Misrepresentation (Pt Hub makes false claims about features or pricing).
• Unauthorized charges (billing without your consent).
• Failure to provide promised services (your trainer vanishes, the app is perpetually broken).
• Failure to honour cancellation requests (Pt Hub keeps charging after you cancelled).

Digital services like Pt Hub are increasingly protected under these acts. While the public-facing Terms of Service claim "non-refundable," consumer law may override this if you can prove unfair dealing.

Cooling-off period protections

Several Canadian provinces recognize a statutory cooling-off period for distance contracts (contracts completed online or by phone without face-to-face interaction). The period is typically 7 to 14 days from the date you sign up. If Pt Hub is subject to your province's distance contract rules, you have the right to cancel and receive a full refund within this window.

To exercise this right, contact Pt Hub in writing (email or registered mail) within the cooling-off period and request cancellation and a full refund. Reference your province's Consumer Protection Act and the cooling-off period provision. Pt Hub must comply; if they don't, you can escalate to your provincial regulator.

Escalation: when to contact your provincial consumer authority

If Pt Hub refuses your refund or cancellation request and you believe consumer law is on your side, escalate to your provincial consumer protection office:

• Alberta: Fair Trading Act, contact Fair Trading Act branch.
• British Columbia: BC Consumer Protection Act, contact Consumer Protection BC.
• Ontario: Consumer Protection Act, contact the Ontario Ministry of Government and Consumer Services.
• Quebec: Consumer Protection Act (Quebec), contact Protecteur du consommateur.
• Other provinces: Search "[your province] consumer protection" online to find your regulator.

These agencies can investigate complaints, pressure Pt Hub to refund you, and take enforcement action if the company violates consumer law. You typically won't pay a fee to file a complaint.

Pricing and subscription plans at a glance

Understanding Pt Hub's pricing helps you decide whether the cost justifies staying subscribed. Pricing varies based on your plan type and your trainer's rate.

Pro tip: Before cancelling, check if your trainer offers a reduced rate for annual prepayment. If you're considering staying, annual plans often cost less per month than month-to-month subscriptions. However, annual plans lock you in for 12 months, so only choose this option if you're confident in your trainer.

Common mistakes that delay or complicate your cancellation

Cancelling a subscription should be simple, but careless errors can extend your service and waste your money. Here are the pitfalls Stopee has seen most often.

The trap of assuming deletion means cancellation

Uninstalling the Pt Hub app from your phone does not cancel your subscription. Your subscription continues in Apple's or Google's system, and you'll be charged automatically. You must explicitly cancel through the app store or Pt Hub's website. Many people delete the app thinking they've cancelled, only to discover charges weeks later.

Forgetting to cancel through the correct platform

If you purchased through Apple but contact Pt Hub's support to cancel, or vice versa, your request may be misrouted or ignored. Each platform manages billing independently. Always cancel where you purchased.

Not keeping confirmation proof

Cancellation confirmations disappear if you delete emails or clear your app notifications. Save screenshots and forwarded confirmation emails to your email account or a cloud storage service. Future billing disputes will be impossible to resolve without proof that you cancelled.

Missing the confirmation email from support

Pt Hub's confirmation emails often land in your spam or promotions folder. Check these folders within 24 hours of cancelling. If you don't see a confirmation, send a follow-up email to support@mypthub.net asking for written confirmation of your cancellation.

Assuming your cancellation takes effect immediately

Cancellation typically takes effect at the end of your current billing period, not the moment you click "cancel". You'll retain access and be vulnerable to charges until that date passes. Mark your calendar for the end date and monitor your account one week before to confirm the subscription is gone.

Preparing your cancellation: a quick checklist

Use this checklist before you cancel to stay organized and protect yourself.

• Identify how you purchased Pt Hub (website, Apple, or Google Play).
• Gather your account login details (email and password).
• Note your current billing date (when you were last charged).
• Check your email address associated with the account.
• Take a screenshot of your current subscription status before cancelling.
• Open a new email draft to send yourself the cancellation confirmation once received.
• Set a phone calendar reminder for 7 days before your subscription would renew, and another for the day after your final billing date.
• Write down your province and find your provincial consumer authority's contact details.
• Create a folder (digital or physical) to store all cancellation-related emails and screenshots.

Why stopee is your partner in this process

Cancelling a subscription might seem straightforward, but the details matter. Pt Hub's policies aren't always transparent, platform-specific rules create confusion, and billing systems are prone to error. Stopee has helped thousands of consumers navigate cancellations just like yours, and we've documented every pitfall and legal protection that applies to Canadian subscribers.

This guide gives you the step-by-step process, the consumer law backing you, and the escalation path if Pt Hub refuses to cooperate. Use the address below if you need to send a formal cancellation letter, and don't hesitate to reach out to your provincial consumer protection office if Pt Hub ignores your request.

Pt hub's mailing address for postal cancellation

My PT Hub
Greenacre Court
Station Road
Burgess Hill
West Sussex RH15 9DS
United Kingdom

Send your cancellation letter by registered mail (Canada Post Registered Mail with return receipt) to ensure delivery and create proof of your request.

Your next step

You now have everything you need to cancel Pt Hub confidently. Follow the step-by-step instructions for your platform, save your confirmation, and monitor your account to ensure the subscription ends. If Pt Hub charges you after cancellation or refuses a legitimate refund request, you have consumer law and provincial authorities on your side. Stopee is here to help you understand your rights and take action. Start your cancellation today and reclaim control of your subscriptions.