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Cancel Rhinofit: The Right Way
How to cancel rhinofit and reclaim control of your gym software
Understanding rhinofit and why you might want to cancel
Rhinofit is a business management platform designed for gyms and fitness studios across Canada. The software helps facility operators manage member accounts, staff scheduling, check-ins, point-of-sale transactions, digital waivers and door access control. If you run a smaller gym or studio, Rhinofit markets itself as an affordable, straightforward solution to keep your operations organized.
However, fitness businesses evolve. You might outgrow Rhinofit's features, find a competitor that better matches your workflow, or simply decide the monthly cost no longer fits your budget. Whatever your reason, cancelling your Rhinofit account doesn't have to be complicated. At Stopee, we help Canadian business owners and gym members navigate cancellation with clarity and confidence.
Common reasons to cancel rhinofit
- Monthly fees are eating into your profit margin
- You've switched to a different management platform
- Limited customer support or integration with your other tools
- You're closing your gym or downsizing operations
- Your membership contract term has ended and you want to explore alternatives
Your cancellation methods and which one works fastest
Rhinofit accepts three ways to cancel your account, but not all channels are created equal. Email and phone are your fastest options and will likely process within 5 to 10 business days. Postal mail takes longer but creates a paper trail that protects you.
Email cancellation (fastest for most customers)
Email is the recommended method for cancelling Rhinofit. You'll send your request to their Canadian customer service team, and you'll have a timestamped record of your submission.
Pro tip: Always request written confirmation of your cancellation within the same email chain. This confirmation protects you if there's any dispute about when your cancellation took effect.
Phone cancellation (fastest for urgent requests)
Call Rhinofit's customer service team during business hours to cancel verbally. Phone cancellation is immediate and allows you to ask clarifying questions in real time. However, you won't have written proof unless you ask them to follow up with an email confirmation.
Warning: Always request that Rhinofit emails you a cancellation confirmation after your phone call. Don't rely on the conversation alone - written confirmation protects your interests.
Postal mail (slowest but legally documented)
If you need maximum documentation or prefer traditional methods, you can mail a cancellation notice to Rhinofit's corporate address. This method takes longer to process but creates a certified paper trail.
Step-by-step cancellation process
Follow these instructions carefully to ensure your Rhinofit account cancels without unexpected charges or complications.
How to cancel by email or postal mail
- Gather your account information before you begin:
- Your Rhinofit account name (your gym or studio name)
- Your account email address registered with Rhinofit
- Your current subscription plan (for example, "Standard" or "Preferred")
- Your account number or facility identifier (found in your account dashboard or billing statement)
- The date you want cancellation to take effect
- Draft your cancellation email or letter with all details clearly stated:
- Write: "I request cancellation of my Rhinofit account effective [DATE]"
- Include your account name and account number
- Include your contact phone number and email address
- State the reason for cancellation (optional but helpful for their records)
- Send your email to customerservice@rhinofit.ca
- Use a subject line like: "Cancellation Request: [Your Gym Name]"
- Keep the email professional but straightforward
- Save a copy for your records
- For postal mail, send the same information to:
- RhinoFit
- 3001 Eastland Boulevard, Suite 5
- Clearwater, Florida 33761, United States
- Include a dated signature on your cancellation letter
- Send via registered mail or tracked courier and keep proof of delivery
- Wait for written confirmation from Rhinofit:
- Check your email within 5 to 10 business days
- Rhinofit should confirm the cancellation effective date
- They should confirm that automatic renewals have stopped
- Follow up if you don't receive confirmation:
- Send a polite follow-up email after 10 business days
- Reference your original cancellation date and request number
- Ask for immediate written confirmation
Important timing rules for your plan type
Rhinofit offers different subscription plans, and each has different cancellation notice requirements. Understanding your specific plan type prevents unwanted charges and ensures your cancellation processes on time.
- Monthly recurring plans (standard): Provide at least 30 days' notice before your next billing date. If you don't give proper notice, you'll be charged for the following month.
- One-month auto-renewing memberships (store variants): These require a written cancellation notice signed by a Rhinofit employee, submitted at least 14 days before your next withdrawal date. You cannot cancel these online or by phone.
- Preferred, Standard or Basic plans: These plans charge cancellation fees ($45, $30, and $20 respectively) and require cancellation submitted at least 15 days before your next bill date. Submit these cancellations to cancelicg@gmail.com.
Warning: If your Rhinofit contract includes cancellation fees, you'll pay them when you cancel. These fees are separate from your final month's service charge. Confirm the exact amount with Rhinofit before you submit your cancellation to avoid surprises.
Understanding your refund rights in canada
Rhinofit does not publicly state a standard refund policy for software subscriptions or unused service time. This is frustrating, but it doesn't mean you have no options.
What rhinofit's official policy says
According to Rhinofit's publicly posted policy (updated December 12, 2022), physical products are not refundable. Exchanges are allowed within 30 calendar days only if the product is unused, defective and in original packaging - but exchange shipping costs are not refunded. For software services, Rhinofit provides no explicit public refund promise.
Your consumer protection rights in canada
Even without a stated refund policy, Canadian consumer protection laws may protect you. Stopee encourages you to understand your rights under your province's consumer protection legislation.
Most Canadian provinces require businesses to:
- Deliver services as advertised and agreed upon in your contract
- Provide clear, truthful information about cancellation fees and notice periods
- Process cancellations without unreasonable delays
- Refund you for services you did not receive or that were misleadingly advertised
If Rhinofit fails to deliver promised features, provides inadequate service, or charges you after your cancellation date, you may have grounds to dispute the charge with your credit card company or request a refund through your provincial consumer protection office.
How to request a refund from rhinofit
- Send a written request to customerservice@rhinofit.ca stating:
- The specific reason you believe a refund is owed
- The date you expected the refund
- Any promises made by Rhinofit staff or in their marketing materials
- The refund amount you're requesting
- Keep all correspondence and proof of payment
- If Rhinofit refuses, contact your provincial consumer protection office or escalate with your credit card company
What happens after you cancel your rhinofit account
Cancellation isn't always instant, and understanding the post-cancellation timeline prevents confusion and protects your data.
When your access stops
Your Rhinofit access typically terminates at the end of your current paid period unless your contract specifies otherwise. If you cancel mid-cycle, you usually keep access until your renewal date arrives. Automatic renewals stop immediately when your cancellation is processed, but always request written confirmation of the exact access termination date.
Protecting your member and business data
Before your access ends, export and back up all critical data:
- Member contact lists and attendance records
- Billing history and financial reports
- Staff schedules and payroll records
- Waiver and liability documentation
- Any custom settings or integrations you've configured
Pro tip: Email Rhinofit before you cancel and ask them to confirm their data retention and export policies. Request a copy of all exportable reports while you still have access. Don't wait until after cancellation - you may lose access to historical data.
Confirming cancellation in writing
For plans requiring employee-signed written cancellation (especially the one-month auto-renewing variants), processing may be delayed until Rhinofit's conditions are fully met. Always obtain written confirmation that your request was accepted and note the effective date of cancellation in your records.
Rhinofit pricing and plan details
Understanding your current plan helps you calculate refunds, anticipate cancellation fees, and decide if switching is worthwhile.
| Plan type | Typical price (CAD) | Billing cycle | Cancellation fee | Notice period required |
|---|---|---|---|---|
| Standard monthly | $30 to $80 | Monthly auto-renew | None (varies by plan) | 30 days before renewal |
| Preferred plan | Variable | Monthly auto-renew | $45 | 15 days before bill date |
| Standard plan (store variant) | Variable | Monthly auto-renew | $30 | 15 days before bill date |
| Basic plan (store variant) | Variable | Monthly auto-renew | $20 | 15 days before bill date |
| Annual contract | Negotiated | Annual renewal | Varies (check contract) | Typically 60 to 90 days |
Pro tip: Log into your Rhinofit account right now and check which plan you're on. Your billing statement shows your plan name, renewal date, and any associated fees. This information is essential when you contact Rhinofit to cancel.
Common cancellation mistakes and how to avoid them
Many gym owners and studio operators stumble during cancellation because they rush or miss critical steps. You can avoid these pitfalls with a little forethought.
Mistake 1: missing your notice deadline
Rhinofit's different plan types have different notice periods - 14, 15, or 30 days depending on your specific contract. If you miss your deadline, you're charged for another billing cycle. Mark your cancellation deadline on your calendar immediately and submit your request at least five business days early.
Mistake 2: cancelling without written confirmation
Never assume your cancellation is complete because you sent an email or made a phone call. Rhinofit may not process your request, or processing may be delayed. Always request and keep written confirmation of your cancellation and the effective date. At Stopee, we've helped thousands of consumers catch charges that appeared months after they thought they'd cancelled - written confirmation is your best defense.
Mistake 3: not exporting your data before access ends
Once your Rhinofit account terminates, you may lose access to historical member records, attendance data, and billing reports. Export and back up everything critical before your cancellation takes effect. Don't wait until the last day.
Mistake 4: forgetting to check for cancellation fees
Some Rhinofit plans charge cancellation fees ($20, $30, or $45). If you overlook these, you'll be surprised when the final charge appears on your statement. Always ask Rhinofit to confirm whether your plan includes a cancellation fee before you submit your request.
Mistake 5: not following the exact process for your plan type
If your plan requires an employee-signed written cancellation, sending a regular email won't work. Rhinofit may ignore your request if you don't follow the correct procedure for your specific plan variant. Double-check your contract and confirm the cancellation method Rhinofit requires for your account.
Your cancellation checklist
Use this checklist to ensure you've covered every step before and after cancellation.
- [ ] Log into your Rhinofit account and note your plan name and renewal date
- [ ] Calculate your cancellation deadline (at least 14, 15, or 30 days before renewal, depending on your plan)
- [ ] Check your plan type to confirm whether cancellation fees apply
- [ ] Export all member records, attendance data, billing reports and waiver documentation
- [ ] Draft your cancellation email with your account name, account number, and cancellation date
- [ ] Send your cancellation request to customerservice@rhinofit.ca or your plan-specific cancellation email
- [ ] Request written confirmation within the same email or phone call
- [ ] Save copies of all correspondence
- [ ] Wait 5 to 10 business days for Rhinofit's confirmation
- [ ] Follow up immediately if you don't receive confirmation by day 10
- [ ] Confirm no charges appear on your next statement after your effective cancellation date
- [ ] If charges do appear, dispute them through your credit card company or provincial consumer protection office
When to escalate your cancellation
Most Rhinofit cancellations process smoothly, but occasionally you'll encounter delays, fees you didn't expect, or unresponsive customer service. Stopee encourages you to escalate if you hit these obstacles.
Contact your provincial consumer protection office
If Rhinofit refuses to cancel, charges you after your cancellation date, or violates the terms of your contract, contact your provincial consumer protection authority:
- Ontario: ServiceOntario Consumer Protection line
- British Columbia: Consumer Protection BC
- Alberta: Fair Trading Act compliance
- Quebec: Office of the Protecteur du Consommateur
- Other provinces: Search "[Your Province] consumer protection office"
Dispute charges with your credit card company
If Rhinofit charges you after your cancellation date or charges you a fee you didn't authorize, contact your bank or credit card issuer and request a chargeback or dispute. Credit card companies have strong consumer protection frameworks and will often reverse charges on your behalf while they investigate.
Seek advice from stopee
Stopee specializes in helping Canadian consumers and business owners navigate complex cancellations. If you're stuck, unsure about your rights, or facing aggressive billing practices, Stopee can provide guidance and help you document your case for escalation.
Key takeaways and your next steps
Cancelling Rhinofit is straightforward if you follow the right process and meet your notice deadline. Email customerservice@rhinofit.ca with your account details and cancellation effective date at least 14 to 30 days before your renewal date, depending on your plan type. Always request and keep written confirmation of your cancellation. Export your data before your access ends. And if Rhinofit charges you after cancellation or refuses to cancel, don't hesitate to escalate to your provincial consumer protection office or credit card company.
Your gym or studio is your livelihood, and you deserve control over your expenses and software choices. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover overcharges. Whether you're switching to a new platform, downsizing, or simply cutting costs, you have clear legal rights and practical options. Follow the steps in this guide, keep your records organized, and move forward with confidence. Your cancellation is in your hands.
Rhinofit corporate address for postal cancellations:
RhinoFit
3001 Eastland Boulevard, Suite 5
Clearwater, Florida 33761
United States
Cancellation email addresses:
customerservice@rhinofit.ca (primary)
team@rhinofit.ca (sales enquiries)
cancelicg@gmail.com (Preferred, Standard, Basic store variant plans only)