Manage Sweatcoin

How to cancel sweatcoin and stop paying for step tracking you don't use

What is sweatcoin and why people cancel

Sweatcoin is a mobile app that converts your daily steps into a digital currency you can redeem for discounts, products, or charitable donations. The free tier tracks outdoor steps and gives you access to basic marketplace offers, but the paid subscription unlocks enhanced features and faster coin accumulation.

The service operates from the United Kingdom and syncs with your device's motion and health data. Many users sign up with genuine interest, then discover they're not actually redeeming rewards or that the paid features don't match their lifestyle. If you're thinking about cancelling Sweatcoin, you're not alone-and the process differs significantly depending on where you bought your subscription.

At Stopee, we've guided thousands of Canadians through subscription cancellations, and Sweatcoin comes up frequently. The confusion usually stems from not knowing whether you subscribed through Apple, Google Play, or directly with Sweatcoin itself. Each path requires a different cancellation method, and we'll walk you through all of them so you reclaim control of your money.

Common reasons to cancel sweatcoin

You might be cancelling because the app doesn't sync properly with your outdoor activity, the rewards don't justify the monthly cost, or you simply stopped using it weeks ago. Others cancel after learning that Sweatcoin's coin redemption rates are lower than advertised, or because they prefer other fitness reward apps. Whatever your reason, cancelling promptly prevents another billing cycle from hitting your account.

Your subscription options and pricing in canada

Understanding your current Sweatcoin plan helps you identify exactly where your money is being charged and which cancellation path you need to follow.

Most Canadian users encounter the monthly or annual premium subscription. If your receipt or credit card statement shows a charge from "Sweatcoin," "Apple Inc.," or "Google Play," this table helps you pinpoint your plan type before you cancel.

How to cancel sweatcoin step by step

Your cancellation process depends entirely on where you purchased the subscription. Stopee recommends confirming your billing source first-check your email confirmation or the app's account settings-then follow the path that matches your situation.

Step 1: identify where you subscribed

1. Open the Sweatcoin app and navigate to your account or settings (usually a profile icon or gear icon)
2. Look for a "Subscription," "Billing," or "Account" section
3. Check your email inbox for a receipt from Sweatcoin, Apple, or Google Play-the sender will reveal your billing source
4. If unsure, check your credit card or bank statement for charges labeled "SWEATCOIN," "APPLE.COM," or "GOOGLE*PLAY"

This first step takes two minutes but saves you from cancelling through the wrong channel, which is the most common mistake Canadian users make.

Step 2: cancel if you subscribed through apple

Apple handles the subscription billing directly, so you cancel through Apple's settings, not through Sweatcoin itself.

1. On your iPhone or iPad, open the Settings app
2. Tap your name at the top of the screen
3. Select "Subscriptions"
4. Find and tap "Sweatcoin" in the list
5. Tap "Cancel subscription" or "Cancel" (wording varies by iOS version)
6. Confirm the cancellation when prompted
7. Save a screenshot showing the cancellation confirmation for your records

Pro tip: Apple typically gives you access to Sweatcoin until the end of your current billing period, even after you cancel. You won't be charged again.

Warning: If you delete the Sweatcoin app without cancelling the subscription first, you'll still be billed. Always cancel within the settings before removing the app.

Step 3: cancel if you subscribed through google play

Google Play hosts your subscription, so cancellation happens within the Google Play app or website.

1. Open the Google Play app on your Android device
2. Tap your profile icon in the top-right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and select "Sweatcoin"
6. Tap "Cancel subscription"
7. Follow any prompts asking why you're cancelling (optional feedback)
8. Confirm the cancellation

Pro tip: Google Play refunds are processed within 24 to 48 hours if you cancel within a grace period (usually 48 hours of purchase). After that window, no refund is guaranteed, but you stop being charged going forward.

Alternatively, you can cancel through the Google Play website at play.google.com by logging into your account, navigating to "Manage your Google Play account," and selecting "Subscriptions."

Step 4: cancel if you subscribed directly with sweatcoin

If you signed up for a paid plan directly within the Sweatcoin app-not through Apple or Google-you'll need to send a formal written cancellation request to Sweatcoin's registered office address. This method requires a registered letter to leave a clear paper trail.

1. Gather your account information: your full name, email address registered with Sweatcoin, subscription start date, and current plan details (monthly or annual)
2. Write a clear cancellation letter that includes:
   • Your full legal name and date of birth (if required)
   • The email address linked to your Sweatcoin account
   • Your account ID (if visible in the app)
   • Subscription start date and plan type
   • Today's date
   • A simple statement: "I request immediate cancellation of my Sweatcoin premium subscription, effective immediately"
3. Keep your original letter, then photocopy or photograph it for your records
4. Send the letter via registered mail (Purolator or Canada Post's registered mail service, which provides tracking) to:
   • Sweatcoin c/o OHS Secretaries Limited
   • 9th Floor, 107 Cheapside
   • London EC2V 6DN
   • United Kingdom
5. Request a return receipt (signature confirmation) so you have proof of delivery
6. Keep the tracking number, receipt, and any confirmation of delivery for at least 12 months
7. Follow up via the app's support feature or at support@sweatcoin.com with a copy of your cancellation letter, your tracking number, and the date you sent it
8. Request written confirmation of cancellation via email

Pro tip: Sending a registered letter costs roughly $12-$18 but gives you legal proof that you cancelled, which matters if Sweatcoin continues billing you afterward. Stopee advises this approach for any direct subscription, especially international ones.

Warning: Email cancellation requests to Sweatcoin are often ignored or deleted. Use registered mail with tracking as your primary method-it's the only way to prove you sent a formal termination notice.

What happens after you cancel

Cancelling your paid Sweatcoin subscription doesn't mean your account disappears immediately-here's what actually occurs in the days and weeks after you take action.

Your account and coins after cancellation

Once you cancel, you retain access to Sweatcoin's free tier indefinitely. Your earned coins stay in your account, your step history remains visible, and you can continue using the free marketplace. You lose access only to premium features like bonus coin multipliers or exclusive offers.

Your subscription typically remains active until the end of the current billing period. If you cancel on day 10 of a 30-day cycle, you have 20 more days of premium access at no additional charge. After that date, your account automatically downgrades to free.

Sweatcoin retains your account data indefinitely under its privacy policy. If you want your personal data deleted entirely, you must submit a separate data deletion request. Contact support@sweatcoin.com with the subject line "Data Deletion Request" and include your full name and registered email. Sweatcoin may ask you to verify your identity before proceeding.

Stopping future charges

The cancellation completes your subscription termination. You won't see another charge from Sweatcoin, Apple, or Google Play for this subscription. Monitor your credit card or bank account for one billing cycle after cancellation just to confirm no unexpected charges appear. If you're charged after a successful cancellation, contact your bank or card issuer for a chargeback claim immediately.

Will you receive a refund

Refund eligibility depends on where you purchased your subscription and how quickly you act after the charge.

Refunds from apple

Apple offers a grace period for subscription refunds. If you cancel within 48 hours of purchase, you can request a refund directly from Apple. To request one:

1. Visit reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find the Sweatcoin charge and select "Report a Problem"
4. Choose "I'd like a refund for this purchase"
5. Explain your reason (e.g., "Didn't use the service" or "Unclear what I was paying for")
6. Submit the request

Apple typically responds within 24 to 48 hours. If approved, the refund reaches your original payment method in 3 to 5 business days. Outside the 48-hour window, refunds are rarely granted but you can still request one if you believe you were charged in error.

Refunds from google play

Google Play allows refunds within 48 hours of purchase without questions. After 48 hours, refunds are discretionary. To request:

1. Open the Google Play app and navigate to "Account"
2. Select "Payments and subscriptions," then "Subscriptions"
3. Tap the Sweatcoin charge and select "Report a problem"
4. Choose "I want a refund" and explain your reason
5. Submit

Google usually responds within 24 hours. Approved refunds appear in your account within 3 to 5 business days.

Refunds from sweatcoin directly

Sweatcoin does not guarantee refunds for cancelled subscriptions. Refunds are only issued in specific circumstances:

• Billing errors (you were charged twice, or an incorrect amount was deducted)
• Non-delivery of the service (the app stopped working entirely during your billing period)
• Unauthorized charges (someone else used your account)

If you believe you qualify for a refund, email support@sweatcoin.com with your account details, the charge date, and a clear explanation. Include screenshots of your payment and the problem you experienced. Sweatcoin may take 10 to 20 business days to respond.

Pro tip: If Sweatcoin refuses a refund and you believe you're entitled to one under Canadian consumer law, you can request a chargeback from your bank or credit card company. Canadian consumer protection law gives you the right to dispute charges that don't match what was promised.

Your consumer rights in canada

As a Canadian consumer, you're protected by federal and provincial legislation when you purchase digital subscriptions. Understanding these rights strengthens your position if Sweatcoin refuses to cancel or refund.

Federal consumer protection act

The Consumer Protection Act (federal) regulates subscription services sold to Canadians. Key protections include:

• Clear disclosure of subscription terms before you pay (Sweatcoin must display the price, billing frequency, and cancellation method upfront)
• Your right to cancel a subscription without penalty or hidden fees
• A refund if the service isn't delivered as advertised

If Sweatcoin continues charging you after a documented cancellation request, or if the service functioned differently than advertised, you can file a complaint with the Competition Bureau (the federal regulator) at competitionbureau.gc.ca.

Provincial consumer protection laws

Your province also has consumer protection legislation. In Ontario, the Consumer Protection Act requires a simple cancellation method that's as easy as the sign-up process. British Columbia's Business Practices and Consumer Protection Act mandates clear refund policies. Quebec's Consumer Protection Act provides strong rights around unsolicited charges and automatic renewals.

Pro tip: If you're in a province where consumer protection law isn't working in your favour, contact Stopee-we help Canadian consumers escalate disputes with regulators and find legal leverage specific to your region.

Using consumer protection law as a cancellation tool

If Sweatcoin refuses to cancel or refund your charge after a documented request, you can cite consumer protection law in your follow-up communication. Write to support@sweatcoin.com with this language:

"Under the Canadian Consumer Protection Act, I have the right to cancel my subscription. I have submitted a formal cancellation request [cite your date and method: email, registered letter, etc.] but have not received confirmation or a refund. If this charge is not reversed within 10 business days, I will dispute it with my bank and file a complaint with the Competition Bureau and my provincial regulator."

This statement often triggers a faster response than a simple cancellation request because it signals you understand your legal rights.

Common cancellation mistakes to avoid

Cancelling a subscription seems simple, but small oversights can leave you paying for months longer than necessary. We've seen Canadian users make the same mistakes repeatedly, so let's prevent yours.

Mistake 1: deleting the app instead of cancelling the subscription

This is the single most common error-and it's frustrating because it feels like you've cancelled when you haven't. Deleting Sweatcoin from your phone does absolutely nothing to stop the subscription charges. Apple and Google continue billing you each month until you formally cancel within their settings.

The fix: Open Settings or the app store, find Subscriptions, locate Sweatcoin, and tap Cancel. Only then is your subscription truly cancelled.

Mistake 2: assuming email cancellation is enough

If you subscribed directly with Sweatcoin and you email a cancellation request to support, there's no guarantee it gets read or acted on. Sweatcoin support is often slow, and informal email requests can fall through cracks. Without proof of delivery, you have no evidence you ever sent the request.

The fix: Send a registered letter with tracking. It costs a bit more but provides legal proof that you formally terminated the subscription.

Mistake 3: cancelling but not checking if you've been refunded

After you cancel through Apple or Google, they may offer a refund-but only if you request it within the grace period. Cancelling the subscription is separate from requesting a refund. You must actively ask for your money back within 48 hours, or the refund window closes.

The fix: Cancel immediately, then check for a refund option within the same app. If you see "Request a refund" or "Report a problem," use it within two days.

Mistake 4: not keeping proof of cancellation

If Sweatcoin continues charging you after you cancel, you'll need evidence that you actually cancelled. Screenshots of confirmation screens, tracking numbers from registered letters, and emails from support all serve as proof.

The fix: Save everything. Screenshot your cancellation confirmation from Apple or Google, keep your registered letter tracking number, and forward all emails from Sweatcoin to a folder you label "Sweatcoin Cancellation" for 12 months.

Cancellation checklist for canadian users

Use this checklist to ensure you've completed every step correctly and haven't missed anything.

Contact sweatcoin if you need help

If you've cancelled but want to discuss your account, reach out to Sweatcoin directly before filing a formal complaint.

• Email support: support@sweatcoin.com
• In-app support: Open Sweatcoin, navigate to Settings or Help, and select "Contact Us"
• Mailing address (for formal cancellation requests): Sweatcoin c/o OHS Secretaries Limited, 9th Floor, 107 Cheapside, London EC2V 6DN, United Kingdom

Response times from Sweatcoin support can range from 3 to 10 business days. If you don't hear back within 10 days, escalate to the Competition Bureau or contact Stopee for guidance on next steps.

When to contact stopee for help

Cancelling Sweatcoin is straightforward if you follow the right steps, but some situations require extra support. Stopee specializes in subscription disputes and can help if:

• You cancelled but Sweatcoin continues to charge you
• You requested a refund and were denied without a clear reason
• Sweatcoin ignores your cancellation request for more than 10 days
• You're unsure whether you have consumer protection rights in your province
• You want to dispute a charge with your bank and need documentation

Stopee has helped thousands of Canadian consumers cancel subscriptions and recover unauthorized charges. Visit stopee.com to learn more or submit your situation for a free review. Our team can guide you through escalation with regulators, help draft formal demand letters, and support you through chargebacks if necessary.

Summary

Cancelling Sweatcoin takes just minutes if you cancel through the right channel-Apple Settings, Google Play, or a formal letter to Sweatcoin's registered office. Your refund eligibility depends on how quickly you act and where you subscribed, but Canadian consumer protection law gives you leverage if Sweatcoin refuses to cooperate.

The most important step is confirming your cancellation in writing and keeping proof for at least a year. Monitor your next billing cycle to ensure no unexpected charges appear. If they do, contact your bank for a chargeback and reach out to Stopee-we have guided Canadian users through hundreds of Sweatcoin cancellations and disputes, and we can do the same for you. Visit stopee.com today.