Manage Total Fitness

How to cancel total fitness in canada and protect your subscription rights

What is total fitness

Total Fitness is a mobile fitness app available through the Apple App Store in Canada that offers premium workout features and training plans through in-app purchases. The service operates with multiple subscription tiers at different price points, though the company does not publicly disclose whether billing occurs monthly, annually, or as one-time charges on their main website. Like many digital fitness services, Total Fitness collects subscription fees either through Apple's billing system or through direct charges to your payment method.

The challenge with Total Fitness, like many app-based fitness services, is that transparent pricing and cancellation information can be difficult to find. This is where Stopee can help you navigate the process clearly and confidently, ensuring you understand exactly what you're paying for and how to stop future charges.

Why you might want to cancel total fitness

Subscription fatigue is real. You might cancel Total Fitness for several legitimate reasons: you've switched to a different fitness app, your budget has tightened, you're not using the premium features enough to justify the cost, or you simply want to take a break from paid fitness subscriptions. Whatever your reason, you have the right to stop future charges without penalty or unnecessary delays.

Understanding how you were billed matters

Your cancellation path depends entirely on how Total Fitness charged you. If you purchased through the Apple App Store using your Apple ID, Apple handles the billing relationship. If Total Fitness billed you directly through your credit card or bank account, you'll work directly with the company. Knowing which method you used is your first step toward a smooth cancellation, and Stopee recommends checking your bank or credit card statement to confirm this before you proceed.

Total fitness pricing and plan details

Here are the subscription tiers available on the Apple App Store in Canada as of this guide's publication.

Pro tip: The vague billing periods are a red flag. Before you purchase or continue paying, contact Total Fitness directly to confirm whether your charges recur monthly, yearly, or on another schedule. Stopee has found that this simple step prevents confusion later and gives you solid ground to dispute a charge if you later discover you were misled about billing frequency.

What's included with each tier

Total Fitness's marketing materials do not publicly detail which specific workout programs, coaching features, or content unlock at each price point. This lack of transparency is common in app-based fitness services and is precisely why you should document what features you believe you paid for before cancelling. Take screenshots of your subscription details and any promotional messaging you saw when you purchased, because this documentation supports a refund request if you later find the service didn't match the advertised features.

How to cancel total fitness in canada

Your cancellation method depends on where you were billed; follow the path that matches your purchase source to stop future charges.

Cancel if you purchased through the apple app store

Apple handles all billing and cancellation for App Store subscriptions in Canada. You control the process entirely through your Apple ID settings on iPhone, iPad, or the web.

1. On your iPhone or iPad:
   • Open Settings and tap your name at the top.
   • Tap Subscriptions.
   • Find and tap Total Fitness (or "Totalfit Premium").
   • Tap Cancel Subscription and confirm.
2. On the Apple website:
   • Go to appleid.apple.com and sign in.
   • Click Subscriptions.
   • Find Total Fitness in the active list.
   • Click Edit and select Cancel Subscription.
3. After cancellation, Apple displays a confirmation screen. Take a screenshot immediately showing the cancellation date and confirmation message.
4. Open your email and wait for Apple's cancellation confirmation email, which typically arrives within 24 hours. Save this email permanently as proof of cancellation.
5. Verify cancellation within 48 hours by returning to Subscriptions in Settings. Total Fitness should no longer appear in your active list; if it does, repeat the process or contact Apple Support.

Warning: Apple stops future renewals the moment you cancel, but you retain access to premium features through the end of your current billing period. For example, if your monthly subscription renews on the 15th and you cancel on the 10th, you can still use Total Fitness until the 15th. Do not assume immediate loss of access; check the confirmation screen for your access end date.

Cancel if total fitness billed you directly

If you were charged directly by Total Fitness (not through Apple), the company manages your subscription cancellation. This path requires more documentation on your part because direct-billing relationships have fewer consumer protections than App Store purchases.

1. Find Total Fitness's customer support contact details. Check the app's settings menu, help section, and privacy policy. Look for an email address or contact form.
2. Send an email to Total Fitness customer support with the subject "Subscription Cancellation Request." Include your full name, email address registered with the account, and the last four digits of the payment method used.
3. In the email body, write a clear statement: "I request immediate cancellation of my Total Fitness subscription, effective today. Please confirm this cancellation in writing and provide the date when my access will end."
4. Do not assume the company has cancelled you after one email. Wait 5 business days for a response. If none arrives, send a second email marked "FOLLOW-UP: Cancellation Request."
5. If Total Fitness still does not respond after 10 business days, escalate to a registered letter (see below). Keep copies of both emails as proof you attempted to cancel through normal channels.

Pro tip: Canadian consumer protection law requires companies to offer a clear, easy cancellation method. If Total Fitness makes cancellation deliberately difficult or unresponsive, this is a violation of the Consumer Protection Act in your province. Stopee recommends documenting every communication attempt, because this evidence strengthens a complaint to your provincial consumer protection office.

Cancel by registered mail (strongest proof)

If email cancellation fails or if you want an undeniable paper trail, send a registered letter with acknowledgement of receipt. This creates legal proof that Total Fitness received your cancellation request.

1. Write a formal cancellation letter:
   • Include today's date, your full name, and account email address.
   • State clearly: "I request cancellation of my Total Fitness subscription effective immediately."
   • Include the last four digits of your payment method.
   • Add a line: "I request written acknowledgement of receipt and confirmation of the cancellation date."
   • Sign the letter by hand.
2. Mail the letter via Canada Post Registered Mail with Signature Confirmation. This service costs approximately $12 CAD and guarantees the recipient signs for the package.
3. Keep the tracking number and the receipt from Canada Post as proof of delivery.
4. If Total Fitness does not respond within 15 business days of the delivery date, contact your provincial consumer protection office and provide them with the Canada Post tracking receipt as proof the company received your request.

Important: Without a confirmed mailing address for Total Fitness, you cannot complete this step. If the company provides no address, this itself is a violation of consumer protection law in Canada. Stopee recommends contacting your provincial consumer protection office immediately if Total Fitness refuses to provide a mailing address, because this is grounds for a formal complaint.

Cancel through the app's settings (if available)

Some fitness apps include an in-app cancellation button. If Total Fitness provides this option, it is the fastest method available.

1. Open the Total Fitness app on your device.
2. Navigate to your account or settings menu (usually a gear icon or your profile icon).
3. Look for "Subscription," "Manage Subscription," or "Cancel" options.
4. If the button exists, tap it and follow the on-screen prompts to confirm cancellation.
5. Take a screenshot of the final cancellation confirmation screen before closing the app.
6. Exit and restart the app to verify your subscription status has changed.

Pro tip: In-app cancellation is only valid if Total Fitness actually honors it. Many apps display a cancellation button but still charge you. After completing in-app cancellation, verify your next billing date by checking your Apple ID subscriptions (if Apple billed you) or your bank statement (if direct billing was used). If you are charged again after attempting in-app cancellation, Stopee recommends immediately disputing the charge with your bank and filing a complaint with your provincial consumer authority, because this suggests the company is ignoring your cancellation request.

What happens when you cancel total fitness

Cancellation does not happen all at once; understanding the timeline helps you avoid unexpected charges.

Your access timeline after cancellation

When you cancel through Apple, your subscription stops renewing on your next billing date, but you retain access to premium features through the end of your current paid period. For example, if you subscribed to the $27.99 monthly plan and you cancelled on the 10th of a month when your billing date is the 15th, you can use Total Fitness until the 15th at no additional charge. After the 15th, the app either locks premium features or becomes unavailable altogether, depending on Total Fitness's design.

If you cancelled via direct billing from Total Fitness, the company's terms determine whether you lose access immediately or at the end of your paid period. Always confirm the exact access end date in writing with Total Fitness. Stopee has found that companies sometimes claim immediate access loss to discourage cancellations, when in fact you may be entitled to access through the end of your billing period. Request this date explicitly in your cancellation email or letter.

Future charges after cancellation

Once you cancel successfully, no future recurring charges should appear on your bank or credit card statement. However, check your statements for 30 days after cancellation to confirm no additional charges appear. If a charge does appear after you cancelled, this is a billing error or a violation of consumer protection law, and you should immediately dispute it with your bank and file a complaint with your provincial consumer protection office. Stopee recommends keeping your cancellation confirmation email or registered mail receipt for at least 6 months, because this proof is essential if you need to dispute a charge.

Your data and account deletion

Cancellation does not automatically delete your personal data from Total Fitness's servers. The company may retain your account history, workout data, and payment information indefinitely unless you specifically request deletion. If you want your personal data removed, send a separate email to Total Fitness customer support requesting that your account be fully deleted under Canadian privacy law (PIPEDA - the Personal Information Protection and Electronic Documents Act). Request written confirmation of deletion, and allow 30 days for the company to comply.

Will you get a refund from total fitness

Your refund entitlement depends on how you were billed and the reason for your cancellation.

Refunds for apple app store purchases

Apple handles all refunds for App Store subscriptions in Canada. You request a refund through Apple, not through Total Fitness.

1. On your iPhone or iPad, open the App Store and tap your profile icon in the top right corner.
2. Tap Purchase History or Subscriptions.
3. Find Total Fitness in the list and long-press (or swipe left on) the entry.
4. Tap Report a Problem.
5. Select the reason for your refund request: "Didn't receive expected content," "Technical issue," "Accidental purchase," or "Other issue."
6. Provide details in the text box. Be specific: "I was charged $27.99 for Total Fitness premium on [date] but the features were not as advertised" or "I cancelled the subscription but was charged again by mistake."
7. Tap Submit.

Pro tip: Apple's refund system is automated. Refund approval typically takes 24-48 hours, and the money returns to your original payment method within 5-10 business days. Apple tends to approve refund requests for subscriptions if you request them within 30 days of purchase or if you provide evidence of a legitimate issue (such as a screenshot showing promised features were missing or a billing error).

Refunds for direct-billed subscriptions

If Total Fitness billed you directly, you must request a refund from Total Fitness, not from your bank (unless the company refuses). Follow this process:

1. Send an email to Total Fitness customer support requesting a refund. Include the date of the charge, the amount ($27.99, $49.99, or $88.99), your reason for the refund (e.g., "Service not as advertised," "Accidental purchase," "Technical issues prevented use"), and your account details.
2. Ask for the refund in writing: "I request a full refund of [amount] charged on [date] for the following reason: [your reason]. Please confirm this refund and provide the expected date of credit to my account."
3. Wait 10 business days for a response. If Total Fitness approves, the refund typically appears in your account within 5-10 business days after approval.
4. If Total Fitness refuses or does not respond, escalate by sending the same request via registered mail (with signature confirmation) to the company's address. This creates documented proof of your refund request.

Warning: Do not dispute the charge with your bank immediately if you have not yet requested a refund from Total Fitness in writing. In Canada, you are required to give the merchant a reasonable opportunity to resolve the issue before initiating a chargeback. However, if Total Fitness refuses a legitimate refund request, you then have the right to dispute the charge with your bank, and you should also file a complaint with your provincial consumer protection office. Stopee recommends keeping all correspondence as evidence if you escalate to your bank or regulator.

Timing and success rates

Refunds approved by Apple typically process within 2-3 weeks. Refunds from Total Fitness vary depending on the company's response time and refund policy; if they respond at all, expect 7-14 business days for processing. If Total Fitness has not refunded you 30 days after your request, or if they refuse a refund you believe you are entitled to, escalate to your provincial consumer protection office. Canadian consumer protection law entitles you to a refund for services not delivered as advertised or goods that do not meet reasonable expectations.

Your consumer rights in canada

Subscription cancellation and refund rights in Canada are protected by federal and provincial law. Understanding these rights empowers you if Total Fitness resists your cancellation or refund request.

The consumer protection act and your subscription rights

Your province's Consumer Protection Act (or equivalent legislation) requires that businesses offer a simple, accessible cancellation method for recurring subscriptions. The company cannot make cancellation deliberately difficult, hide the cancellation option, or charge a fee for cancellation. If Total Fitness blocks cancellation or charges you a cancellation fee, this is illegal. Additionally, you have the right to clear, upfront disclosure of the subscription cost, billing frequency, and renewal date before you purchase. If Total Fitness did not provide this information, or if the subscription was charged without your explicit consent, you have grounds to dispute the charge.

Your right to clear billing information

Before making any purchase, a company must tell you in plain language (1) the total cost of the subscription, (2) how often you will be charged (monthly, yearly, etc.), and (3) the date your subscription will automatically renew. If Total Fitness charged you without providing this information upfront, or if the billing frequency is unclear on the App Store listing, you can dispute the charge as unauthorized. Stopee recommends taking a screenshot of the Total Fitness App Store page as it appeared when you purchased, because this serves as evidence of what information (or lack thereof) was disclosed to you.

Your right to cancel without penalty

Canadian law prohibits companies from charging you a cancellation fee or requiring you to call a specific number or accept sales pitches before you can cancel. Your cancellation must be as easy as your original purchase. If Total Fitness requires you to call customer service, speak to a sales representative, or submit to additional verification before allowing cancellation, this may violate consumer protection law. Document any barrier to cancellation and report it to your provincial consumer authority.

Your right to dispute unauthorized charges

If you did not authorize the initial subscription charge, or if you cancelled but were charged again, you can dispute the charge directly with your bank or credit card company. You have the right to a refund of unauthorized charges within a specific window (typically 60-120 days from the charge date, depending on your bank). Provide your bank with documentation of your cancellation request and any refusal from Total Fitness. Your bank can reverse the charge and investigate the dispute with the merchant.

Escalation: contacting your provincial consumer protection office

If Total Fitness refuses to cancel your subscription, ignores your cancellation request, refuses a refund you believe you are entitled to, or makes cancellation deliberately difficult, you can file a formal complaint with your provincial or territorial consumer protection office. Here are the main contact points across Canada:

• Alberta: Fair Trading Act - contact Alberta One-Call Centers or the Ministry of Service Alberta.
• British Columbia: Consumer Protection Act - contact Consumer Protection BC.
• Manitoba: Consumer Protection Act - contact Manitoba Consumer Protection Office.
• New Brunswick: Consumer Product Warranties Act - contact Service New Brunswick.
• Newfoundland and Labrador: Consumer Protection Act - contact Service NL.
• Northwest Territories: Consumer Protection Act - contact the Consumer Protection Office.
• Nova Scotia: Consumer Protection Act - contact the Office of the Attorney General, Consumer Rights Division.
• Nunavut: Consumer Protection Legislation - contact the Government of Nunavut Consumer Services.
• Ontario: Consumer Protection Act - contact Consumer Protection Ontario.
• Prince Edward Island: Consumer Protection Act - contact the Office of the Consumer Commissioner.
• Quebec: Consumer Protection Act - contact the Office of the Protecteur du consommateur.
• Saskatchewan: Consumer Protection Act - contact Saskatchewan Consumer Protection.
• Yukon: Consumer Protection Act - contact Yukon Consumer Services.

When you file a complaint, provide (1) your account details and purchase date, (2) screenshots or documentation of charges, (3) copies of all cancellation requests and Total Fitness's responses, (4) proof of delivery (e.g., registered mail receipt) if you escalated to written communication, and (5) a clear summary of what went wrong. Your provincial consumer authority has the power to investigate the company, demand refunds on your behalf, and impose penalties if the company violated consumer protection law.

Common mistakes that delay cancellation

Cancelling a subscription should be straightforward, but small missteps can derail the process. Here are the pitfalls Stopee has seen thousands of times.

Assuming the app's "Cancel" button is enough

Many people tap a cancel button within an app and assume they are done. This assumption often backfires. The button may not have actually submitted your cancellation request; it may have just closed a screen. Always verify your cancellation by checking your Apple ID subscriptions (if Apple billed you) or by waiting for a confirmation email (if Total Fitness billed you directly). If no confirmation arrives within 24 hours, contact the company again.

Cancelling without taking screenshots

Screenshots are proof. If Total Fitness later claims you did not cancel, or charges you again, a screenshot of the cancellation confirmation screen is your strongest evidence. Similarly, keep the confirmation email Apple sends when you cancel. Do not delete these records for at least 6 months.

Deleting the app instead of cancelling the subscription

Uninstalling Total Fitness from your phone does not cancel the subscription. The app can be removed while your recurring charge continues in the background. You must cancel the subscription through Apple's settings or directly with Total Fitness, separate from uninstalling the app.

Ignoring non-response from total fitness

If you email Total Fitness and receive no reply after 5-7 business days, most people give up. Do not. Send a second email marking it "FOLLOW-UP: Cancellation Request." If a second email also receives no response, escalate to registered mail or contact your provincial consumer protection office. Non-response is a common tactic used by companies hoping customers will abandon their cancellation attempt. Stopee recommends persistence and documentation.

Confusing the access end date with the cancellation date

When you cancel your subscription, you stop future charges immediately, but you retain access through the end of your current billing period. If your next billing date is in 20 days, you will have access for those 20 days, then lose access on the billing date. This is not a failure of the cancellation; it is how subscriptions work. However, confirm your exact access end date in writing so you are not surprised.

What to do after you cancel total fitness

Cancellation does not end when you click submit. Follow these steps to protect yourself after the fact.

Monitor your bank statements

For 30 days after cancellation, check your bank or credit card statement carefully. If a charge from Total Fitness or Apple (on Total Fitness's behalf) appears, contact your bank immediately and initiate a dispute. Do not assume a post-cancellation charge is a mistake; it may indicate Total Fitness ignored your cancellation request. Stopee recommends setting a phone reminder on the 30-day mark to review your statements one final time.

Keep cancellation proof for 6 months

Preserve all cancellation-related emails, screenshots, and registered mail receipts for at least 6 months. If you need to dispute a charge or file a complaint with your provincial consumer authority, this evidence is your foundation. Store these documents in a dedicated email folder or folder on your phone; do not rely on memory.

Request data deletion if you want privacy

Cancellation does not automatically delete your personal data. If you want Total Fitness to remove your account, workout history, and payment information, send a separate request by email mentioning PIPEDA (the federal privacy law). Provide the exact email address and phone number associated with your account, and request written confirmation of deletion within 30 days. Do not assume the company will comply without this explicit request.

If you are charged again, dispute immediately

If Total Fitness charges you after cancellation, do not wait. Contact your bank or credit card company within 24 hours of noticing the charge and request a dispute. Provide your cancellation confirmation email or screenshot as evidence that you cancelled before the charge was made. Simultaneously, send an email to Total Fitness demanding a refund and explaining that this charge was made after cancellation. File a complaint with your provincial consumer protection office with copies of all communications. The faster you act, the stronger your case.

Commonly confused decisions: when to keep total fitness vs. when to cancel

Not every subscription is worth cancelling, and not every cancellation is permanent. Here is a framework to decide what is right for you.

How to contact total fitness with your cancellation request

Before you submit a cancellation request, you need to know where to send it. Total Fitness does not publicly list a mailing address or customer service email on its website, which itself is a violation of Canadian consumer protection law. If you cannot find contact information through the app's settings or help menu, here is what to do:

Finding total fitness's contact information

1. Open the Total Fitness app and look in the settings, account, or help menu for "Contact Us," "Customer Support," or "Contact Support."
2. Check the app's privacy policy (often accessible from the app store listing or settings menu); the privacy policy typically includes a contact email for privacy and account inquiries.
3. Search the Apple App Store page for Total Fitness; some apps display contact details in the description or support section.
4. If none of these yield results, contact Apple Support and explain that you cannot find a way to contact the app publisher to cancel your subscription. Apple can often provide the developer's contact information.
5. If Total Fitness provides no contact method and no mailing address, file a complaint immediately with your provincial consumer protection office. The company is required by law to provide a way for you to contact them, especially for account and billing issues.

Important note: If you do locate a mailing address for Total Fitness, send your registered letter requesting cancellation to that address. In Canada, a company is legally bound to acknowledge and process cancellation requests sent to its registered address within a reasonable timeframe (usually 15-30 days).

Sample cancellation email to total fitness

If you have located an email address, use this template:

Subject: Subscription Cancellation Request - [Your Full Name]

Dear Total Fitness Customer Support,

I am writing to request immediate cancellation of my Total Fitness subscription. My account details are as follows:

Full Name: [Your Name]
Email Address: [Your Account Email]
Payment Method (last 4 digits): [XXXX]
Subscription Plan: [Plan Name, e.g., "Totalfit Premium"]
Current Billing Period End Date: [Date, if you know it]

I request that you cancel this subscription effective immediately and cease all future automatic charges. Please confirm this cancellation in writing within 5 business days and provide the date when my access to premium features will end.

Thank you,
[Your Full Name]

Final summary: take control of your total fitness subscription

Cancelling Total Fitness is a straightforward process when you understand your options and your rights. If you purchased through the Apple App Store, you cancel through your Apple ID subscriptions settings, and Apple stops future charges while you retain access through the end of your current billing period. If Total Fitness billed you directly, you cancel by email or registered mail, and you must confirm that the company has honoured your request within 5-10 business days. In all cases, verify your cancellation with documentation, monitor your bank statement for 30 days, and escalate to your provincial consumer protection office if the company refuses to honour your cancellation or charges you again.

You have the right to cancel without penalty, without providing a reason, and without accepting a sales pitch. If Total Fitness makes cancellation difficult or deliberately obscure, this is a violation of Canadian consumer protection law, and you can report it to your provincial regulator.

Pro tip: Stopee has helped thousands of Canadians cancel subscriptions and recover refunds from companies that ignored their cancellation requests. Our guides provide the legal framework, the contact information, and the step-by-step process to cancel with confidence. Whether you are cancelling Total Fitness, Apple services, or any other recurring subscription, Stopee empowers you to take control of your billing and protect your rights. Start your cancellation today, keep your documentation, and know that you have legal backing if the company refuses to cooperate.