Manage Walkfit

How to cancel your WalkFit subscription in canada and keep your fitness on track

What WalkFit is and why canadians are cancelling

WalkFit is a walking-based fitness subscription that delivers guided audio workouts, daily reminders and integration with your activity trackers. You download it through the Apple App Store, Google Play or access it via web, and pay a recurring monthly or quarterly fee to unlock premium features like personalized coaching and meal planning.

Some subscribers find WalkFit's pace doesn't match their schedule. Others discover the workouts don't fit their fitness level or prefer free alternatives. Whatever your reason, cancelling should be straightforward-yet many Canadians get stuck because they cancel the app instead of the subscription, or miss the 24-hour window before renewal. At Stopee, we've guided thousands of Canadians through fitness app cancellations, and we know exactly where the confusion lives.

Why you might want to cancel

You might be ready to cancel if the workouts aren't keeping you motivated, the price has increased beyond your budget, or you've found another fitness app that suits your lifestyle better. Cancelling early means you stop future charges immediately-you'll just lose access at the end of your current billing cycle, not right away.

What you'll pay if you don't cancel

WalkFit charges in Canadian dollars based on your plan. Monthly subscriptions renew on the same date each month. Quarterly plans renew every three months. If you miss your cancellation deadline by even one day, your card gets charged for the next cycle, so timing matters.

WalkFit subscription pricing in canada

Here's what you're currently paying (or will pay) with WalkFit, depending on how you subscribed.

If you're on a monthly plan, you'll be charged $58.00 CAD each month unless you cancel before the renewal date. Quarterly subscribers pay $66.65 CAD every three months. The cost adds up quickly, which is why catching your cancellation deadline matters so much.

How to cancel WalkFit on iOS (Apple app store)

Cancelling on iOS requires you to go through your Apple ID settings, not the WalkFit app itself. Deleting the app does nothing to stop the charges-this is the most common trap.

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap the profile icon in the top-right corner of the screen.
3. Select "Subscriptions" from the menu.
4. Find "WalkFit" in your active subscriptions list.
   • If you see multiple WalkFit entries, tap each one to confirm which billing period matches your plan.
5. Tap "WalkFit" to open your subscription details.
6. Tap "Cancel Subscription" or "Edit" (depending on your iOS version) and confirm your choice.
   • Apple will ask why you're leaving. You can skip this or provide feedback.
7. You'll see a confirmation message stating your cancellation is effective at the end of your current billing period.
   • Pro tip: Take a screenshot of this confirmation page in case WalkFit charges you again by mistake.

Warning: Cancel at least 24 hours before your next billing date. If your renewal is tomorrow and it's already late evening, you may not be able to stop that charge through Apple. Contact WalkFit support immediately at customerservice@walkfit.com in that case.

What happens after you cancel on iOS

You'll keep access to all premium features until the end of your current billing cycle. After that date, the app will downgrade to free features (if available) or stop working entirely. Your login credentials remain-you can resubscribe anytime, though you'll start a new billing cycle.

How to cancel WalkFit on android (Google play)

Android cancellation happens through Google Play, either via the store app or your Google account settings. Like Apple, deleting the app won't stop your subscription.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top-right corner).
3. Select "Payments and subscriptions," then "Subscriptions."
4. Find and tap "WalkFit" from your active subscriptions.
5. Tap "Cancel subscription."
   • Google will ask you why you're cancelling and offer to resolve any issues. You can respond or skip this step.
6. Confirm your cancellation. Google will show you an end date for your access.

Alternatively, you can cancel directly through the WalkFit app if it has a "Manage subscription" button in your profile settings. This redirects you to Google Play, so the result is the same.

Pro tip: Set a phone reminder for 2 days before your renewal date if you're on the fence. This gives you a safety window in case you change your mind or experience a delay confirming the cancellation.

What to expect on android after cancellation

You'll lose premium access on your renewal date. Any downloaded workouts will remain on your device, but you won't be able to access new premium content or use coaching features. You can resubscribe by opening the app and selecting a plan again.

How to cancel WalkFit on the web

If you subscribed directly through WalkFit's website rather than an app store, you'll cancel through your web account. This method gives you the most control and the clearest trail of proof.

1. Visit the WalkFit website and log in to your account with your email and password.
2. Navigate to your account settings or subscription management section (usually labeled "Billing," "Subscriptions," or "My Plan").
   • If you can't find it, use the search bar or contact support at customerservice@walkfit.com for the exact link.
3. Locate your active subscription and select "Cancel subscription" or "Change plan."
4. WalkFit may ask you why you're leaving. You can provide feedback or skip to confirmation.
5. Confirm the cancellation. You'll receive an email confirmation showing your access ends on a specific date.
6. Save or print this confirmation email-you'll need it if any disputes arise.
   • Pro tip: Forward this confirmation to your personal email account if you're using a work email for your subscription.

Warning: Submit your cancellation request at least 24 hours before your next billing date. WalkFit's system may take up to 24 hours to process your request, so don't wait until the last moment.

Cancel WalkFit by phone or email

If you're having trouble cancelling through the app or website, you can contact WalkFit support directly. This method also creates a paper trail that protects you if the company disputes your cancellation.

Phone cancellation

Call WalkFit customer support at 800-819-6294. Have your order number and full name ready before you dial.

Operating hours (Pacific Time):

• Monday to Friday: 5 a.m. to 4 p.m. PT
• Saturday: 7 a.m. to 3 p.m. PT
• Closed Sundays

A support agent will cancel your subscription over the phone and should provide you with a confirmation number. Ask them to email you a written confirmation to your registered email address, and write down the agent's name and the date you called.

Email cancellation

Send a cancellation email to customerservice@walkfit.com with the following information:

• Your full name
• Your registered email address
• Your order or subscription number (if you have it)
• A clear statement: "I request cancellation of my WalkFit subscription effective immediately" (or by a specific date)
• Your reason for cancelling (optional but helpful for documentation)

Send this email from the address associated with your WalkFit account. WalkFit should respond within 1 to 2 business days confirming the cancellation. If you don't hear back within 3 business days, follow up with another email or call the phone number above.

Pro tip: Use Canada Post's Digital Proof of Mailing service or email read-receipts if your email client supports them. This proves WalkFit received your request, which matters if you need to escalate a dispute later.

What happens after you cancel WalkFit

Cancelling your subscription is an emotional moment-you might feel relieved, regretful or just ready to move on. Understanding what changes will help you avoid surprises.

Your access timeline

Once you cancel, WalkFit will honor your access through the end of your current billing period. If today is January 15th and your renewal is January 31st, you'll have full premium access until January 30th at 11:59 p.m. After that, your account downgrades to free features only (if available).

Your account and data

Cancelling your subscription does not delete your WalkFit account. Your profile, workout history, and saved data remain stored on WalkFit's servers. If you want to completely remove your account and personal information, contact WalkFit support and request a full account deletion. This is separate from cancellation and may take 5 to 10 business days to process.

You can reactivate your subscription anytime by logging back into your account and selecting a new plan. You'll start a fresh billing cycle from the date you resubscribe.

What you don't lose

Any workouts you've downloaded to your phone remain accessible even after cancellation (on some versions of the app). Your fitness data, like steps and calories, won't disappear-though you may lose the ability to sync with WalkFit's coaching tools if you were on a premium plan.

Will WalkFit give you a refund?

Refund eligibility depends on where you bought your subscription and why you're cancelling. This is where Stopee's expertise matters most, because refunds aren't automatic-you have to ask.

Refunds for web purchases

WalkFit states that web purchases are generally final and non-refundable. However, you may qualify for a refund if:

• WalkFit offered a 30-day money-back guarantee when you signed up (check your original order confirmation email).
• You received a service failure-for example, the app crashed repeatedly and you couldn't access the content you paid for.
• You're entitled to a refund under federal or provincial consumer protection law (see the section on your consumer rights below).

To request a refund for a web purchase, contact WalkFit support at customerservice@walkfit.com or call 800-819-6294. Explain your situation clearly and reference any guarantee or service failure. WalkFit typically processes approved refunds within 3 to 5 business days, and your access ends immediately once the refund is granted.

Refunds for app store purchases

Apple handles all refunds for App Store subscriptions, not WalkFit. If Apple approves your refund request, the money returns to your Apple account or original payment method within 3 to 5 business days. Your access to WalkFit ends immediately.

Warning: Apple typically allows refund requests within 14 days of purchase. After that, you're outside the standard window. However, Stopee has seen Apple grant exceptions for service failures or misleading billing practices-so always ask.

Refunds for google play purchases

Google Play handles refunds for Android subscriptions. Google usually grants refunds within 48 hours of your request if you're within 48 hours of the charge. Beyond that, refunds are rare but possible if you can prove a billing error or service failure.

Your consumer rights in canada

Canadian federal and provincial laws protect you if WalkFit engages in unfair billing or fails to deliver the service you paid for. Stopee believes in empowering you to know these rights, because they're your best leverage if the company refuses to cooperate.

The consumer protection act (federal)

Canada's federal Consumer Protection Act prohibits false or misleading advertising, including any false claims about automatic renewals. If WalkFit made it hard to cancel or didn't clearly disclose the renewal terms when you signed up, you have grounds to request a refund or file a complaint.

Provincial consumer laws

Your province has its own consumer protection legislation. For example:

• Ontario: The Consumer Protection Act, 2002 requires companies to clearly disclose auto-renewal terms and provide a simple cancellation mechanism. If WalkFit failed to do this, you can request a refund through the provincial Ministry of Government and Consumer Services.
• British Columbia: The Business Practices and Consumer Protection Act has similar rules around auto-renewal disclosure and cancellation rights.
• Alberta: The Fair Trading Act protects you from unfair business practices related to subscriptions.

If WalkFit refuses to refund you or honour your cancellation, contact your provincial consumer protection agency. Most provinces have a free complaint process, and the agency can investigate on your behalf.

Chargeback protection

If WalkFit continues to charge you after you've cancelled and requested a refund multiple times, you can also file a chargeback with your credit card company or bank. Document every cancellation attempt and every unanswered support email-your bank will want to see this evidence.

Common mistakes when cancelling WalkFit

You're about to join thousands of Canadians who've successfully cancelled, but many stumble at the same hurdles. Learning from their missteps will save you time and frustration.

Deleting the app instead of cancelling the subscription

This is the #1 mistake Stopee sees. Removing WalkFit from your phone does absolutely nothing to stop charges. The subscription lives in Apple ID or Google Play, not on your device. Your next billing date arrives, your card gets charged, and the app silently renews in the background.

Always cancel the subscription first, then delete the app if you want to free up storage space.

Missing the 24-hour cancellation window

WalkFit requires you to cancel at least 24 hours before your renewal date. If your renewal is tomorrow morning and it's already evening, you've probably missed the window. Your only option at that point is to contact support immediately and request an expedited cancellation, or bite the bullet and request a refund.

Set a calendar reminder for 2 days before your renewal date to avoid this trap.

Cancelling on the wrong platform

If you subscribed through the Apple App Store, cancelling on Google Play won't work. If you signed up on the web, the app store cancellations are irrelevant. You have to cancel where you subscribed. Check your original confirmation email to find out which platform charged you, then cancel on that same platform.

Not keeping proof of cancellation

If WalkFit charges you "by mistake" after you cancel, you'll need evidence that you requested cancellation. Screenshots of your cancellation confirmation, confirmation emails from WalkFit, and notes with the date and time you called support are all valuable. Store these in a folder on your phone or computer, or forward them to a personal email account.

Your WalkFit cancellation checklist

Use this checklist to make sure you've covered every step and haven't missed any crucial detail.

Next steps after you cancel WalkFit

You've cancelled. Your confirmation is saved. But your fitness journey doesn't end here-it evolves.

What to do with your free time

If you cancelled because WalkFit didn't fit your lifestyle, explore alternatives. Free apps like Strava, Fitbit, or even YouTube walking workouts might suit you better. The key is finding a fitness routine you'll actually stick with, rather than one you feel obligated to maintain.

Keep an eye on your billing

Check your credit card or bank statement on and after your renewal date to confirm WalkFit doesn't charge you again. If a charge appears despite your cancellation, contact WalkFit support immediately with your cancellation proof, and file a chargeback with your bank if they don't issue a refund within 5 business days.

If you changed your mind

You can resubscribe to WalkFit anytime by logging back in and selecting a plan. You'll start a fresh billing cycle, and your previous workout history will still be there. No penalty or reactivation fee applies.

Why stopee is here to help

Stopee exists to help Canadians navigate subscriptions with confidence. We've helped thousands cancel services they no longer want-from fitness apps to streaming platforms-and we know every trick that companies use to make cancellation harder.

If WalkFit refuses to cancel your subscription or disputes your refund request, Stopee can guide you through escalation steps, consumer protection complaints, and chargeback procedures. Your money and your time matter, and you deserve a straightforward cancellation process.

Stopee has helped thousands of consumers cancel WalkFit and other subscriptions successfully. If you hit a barrier or have questions about your specific situation, explore our full library of cancellation guides at stopee.com. We're here to make sure you stay in control of your subscriptions.