Manage Encompass

How to cancel encompass and recover your money: step-by-step guide for canadian buyers

What encompass is and why you might want to cancel

Encompass is an online parts distributor and retailer serving both consumer and professional customers across Canada. They sell replacement parts, accessories, and related services through their web portal, offering order management, returns, and warranty support through their help centre.

Whether you ordered parts for a repair project, received a damaged item, or simply changed your mind, cancelling with Encompass requires you to act fast and follow their specific process. At Stopee, we help thousands of Canadians navigate cancellations like this every month, and we know the traps that can cost you money.

When cancellation makes sense

Cancel Encompass if you've ordered parts you no longer need and your order hasn't shipped yet. You should also cancel if the price drops dramatically after your purchase, if you've discovered a cheaper alternative, or if customer support failed to resolve a billing error.

However, if your order has already been prepared for shipping or dispatched to you, cancellation may be refused. In that case, you'll need to receive the item and file a return (RMA) instead. Stopee recommends checking your order status immediately before you decide to cancel so you know which path applies to you.

When cancellation doesn't work

Cancellation won't help if your shipment has already left the warehouse. Once Encompass prepares an order for shipping, the company typically refuses cancellation requests and directs you to their returns process instead. You'll then wait to receive the item, initiate a return, and follow their RMA (Return Material Authorization) timeline, which extends your wait by weeks.

Cancellation also won't recover non-refundable shipping and handling charges. Even if Encompass approves your cancellation, these fees stay with the company. If you need those charges reversed, you'll need to escalate your request to consumer protection authorities in your province.

Your consumer rights in canada

Canadian federal and provincial consumer protection laws give you clear rights when dealing with online retailers like Encompass. These laws require sellers to honour their stated policies, not misrepresent products or services, and to provide statutory warranties that vary by province.

What canadian law requires from encompass

The Competition Act (federal) and your provincial Consumer Protection Act require Encompass to be transparent about their cancellation and return policies, honour those policies as written, and not use unfair contract terms to strip away your rights. If Encompass publishes a return window of 60 days, they must honour it. If they advertise "easy returns," their process must actually be easy.

Each Canadian province has its own consumer protection legislation. Ontario's Consumer Protection Act, Alberta's Fair Trading Act, British Columbia's Consumer Protection Act, and similar laws in other provinces all protect you from unfair practices. Stopee recommends checking your specific provincial law because some provinces allow returns within 14 days of purchase regardless of what the retailer's policy says.

What to do if encompass refuses to honour your rights

If Encompass denies your cancellation request unfairly, misrepresents their policy, or refuses to issue a refund you're entitled to under law, contact your provincial consumer protection office or the Government of Canada's consumer protection resource at canada.ca. These authorities can investigate and pressure the company to comply.

Document every interaction: save emails, screenshot chat transcripts, note call times and names of support staff. When you escalate, provide this evidence to prove Encompass acted unfairly. Stopee has seen dozens of consumers recover refunds this way when companies initially refused them.

Pricing and what you'll pay

Encompass doesn't charge a subscription or membership fee. Instead, you pay per order: parts vary in price based on manufacturer, condition (new, remanufactured, or used), and availability. Shipping and handling are charged separately at checkout.

How to cancel your encompass order

Timing is everything: cancellation only works if your order hasn't been picked, packed, and handed to a courier. Once it ships, you lose the cancellation option and must return the item instead. Act within hours of placing your order for the best chance of success.

Step-by-step cancellation process

1. Check your order status immediately
   • Log into your Encompass account and navigate to "My Orders"
   • Look for your order number and check the current status (e.g., "Processing," "Preparing for shipment," or "Dispatched")
   • Warning: If the status shows "Preparing for shipment" or "Dispatched," cancellation will likely be refused; jump to the returns process instead
2. Contact Encompass support via their online help portal
   • Visit encompass.com/general/Help and use their live chat feature (available during business hours)
   • Have your order number, invoice date, and item details ready
   • Clearly state you want to cancel before shipment and request written confirmation
   • Take a screenshot of the chat conversation for your records
3. Call the Encompass call centre if chat support doesn't help
   • Phone during business hours: Monday to Friday, 8:00 am to 5:00 pm ET
   • Provide the same order details and request cancellation
   • Ask for a reference number or confirmation number for your call
   • Follow up within 24 hours if you don't receive written confirmation by email
4. Send a registered mail cancellation letter for legal proof
   • This step is optional but recommended at Stopee if Encompass resists your cancellation request
   • Write a clear, dated letter including your order number, invoice date, and a statement that you cancel the order effective immediately
   • Sign and date the letter
   • Send via Canada Post registered mail (raccomandata A/R equivalent) to the Encompass address listed in the final section of this guide
   • Keep your delivery receipt as proof Encompass received your cancellation notice
5. Request written confirmation of cancellation approval
   • Do not assume cancellation is complete because you submitted a request
   • Email support asking for explicit written confirmation that your cancellation has been approved
   • Save this email as proof of approval for refund disputes

Pro tip for faster cancellation

Pro tip: Call the Encompass call centre immediately after placing your order, before you even leave the website. Speaking to a human in real time dramatically increases the chance your cancellation will be approved before the order enters the packing queue. Chat support is slower and sometimes monitored by bots that defer your request.

What happens after you cancel

If Encompass approves your cancellation before the order ships, fulfillment stops and they begin their refund process. However, approval is not automatic. A cancellation request is a request, not a guarantee. Stopee recommends treating it as a negotiation until you receive written approval.

Timeline for cancellation approval

Encompass typically confirms cancellations within 24 to 48 hours during business days. If you don't hear back within 48 hours, follow up directly. If your order ships before approval is confirmed, it's too late: you've lost the cancellation window and must file a return instead.

Refunds, if approved, are issued to your original payment method or an Encompass account credit. Processing takes 5 to 10 business days after cancellation approval, though your bank may take an additional 3 to 5 business days to display the credit in your account.

Charges that may reduce your refund

Encompass reserves the right to charge you for certain costs even if your cancellation is approved. Shipping and handling charges are non-refundable in virtually all cases. If the order was partially prepared or packed before cancellation was processed, Encompass may deduct a restocking or handling fee from your refund.

Ask explicitly whether any fees will be deducted before approving the cancellation. At Stopee, we've seen consumers surprised by unexpected deductions weeks after they thought the process was complete.

Refund details and what to expect

Refunds are possible but conditional on timing, item condition, and whether Encompass approves your request. The terms differ significantly depending on whether you cancel before shipment or file a return after receiving the order.

Refunds for cancellations before shipment

If Encompass approves cancellation before your order ships, you receive a refund for the parts themselves minus any non-refundable fees (shipping, handling, and potential restocking charges). Refunds go to your original payment method within 5 to 10 business days of approval.

Warning: Shipping and handling are non-refundable. If you paid $15 for expedited delivery, you lose that $15 even if the order is cancelled before it leaves the warehouse.

Refunds for returns after receiving your order

If cancellation is refused because your order already shipped, you'll follow Encompass's returns process instead. New and unused parts in original sealed packaging must be returned within 60 days of invoice and qualify for a refund minus a 15% restocking fee. Defective parts fall under the manufacturer's warranty (usually 90 days) and receive free return shipping and credit after inspection. Core parts follow a tiered credit schedule: full credit within 90 days, 50% credit from days 91 to 120, and no credit after day 121.

Review the complete returns policy at encompass.com/general/Returns-Policy to understand which category your parts fall into and what refund you'll receive.

Common mistakes people make when cancelling encompass

Cancelling feels straightforward, but small mistakes cost you money and time. You're not alone if you've made one of these; Stopee helps consumers recover from these errors every week.

Mistake 1: assuming cancellation is automatic

You submit a cancellation request and assume it's done. Then your order ships anyway and you're stuck with a return. Encompass requires explicit approval before cancellation is final. Always request written confirmation and save it.

Mistake 2: cancelling after your order has shipped

Timing matters completely. Once Encompass hands your package to a courier, the cancellation window closes. Check your order status before you contact support. If it's already "Dispatched," stop requesting cancellation and start filing a return instead.

Mistake 3: not documenting your communication

If you call and don't save a reference number, or chat without taking a screenshot, you have no proof you requested cancellation. If Encompass later denies your request, you can't fight back. Screenshot everything, save chat transcripts as PDFs, and record reference numbers from calls.

Mistake 4: accepting a partial refund without question

Encompass may deduct fees you didn't agree to. Before you accept a refund, verify every deduction and ask whether it's required under their policy or optional. If it's optional, push back. At Stopee, we've helped consumers recover hundreds of dollars in disputed fees this way.

Mistake 5: not escalating to consumer protection authorities

If Encompass refuses to honour your cancellation right or issues an unfairly reduced refund, contact your provincial consumer protection office. Many consumers assume they're stuck, but authorities have enforcement power that individual complaints don't. Stopee recommends this as your final escalation step.

Checklist for cancelling encompass

Use this checklist to ensure you haven't missed a critical step in the cancellation process.

Reviews and what other canadians say

Encompass maintains a 4.5 out of 5-star rating across major platforms, with most customers praising their parts selection and shipping speed. However, cancellation experiences vary widely depending on timing and which support channel you use.

What customers report about cancellation

Positive reviews note that phone support approves cancellations quickly if you call within hours of ordering. Negative reviews typically come from customers whose orders shipped before cancellation was processed or who weren't informed about non-refundable fees upfront. A significant number of reviews mention confusion about whether restocking fees apply to cancelled orders versus returned orders.

At Stopee, we've tracked cancellation complaints and found that most dissatisfaction stems from unclear communication rather than unfair policies. Encompass has the authority to refuse cancellations after shipment, but they don't always explain this clearly upfront. Knowing this boundary in advance helps you act faster.

When to keep your encompass order (and when to cancel)

Not every order requires cancellation. Sometimes waiting and returning the item after it arrives is actually faster or less risky than fighting for a cancellation approval.

How stopee helps you cancel successfully

Cancelling Encompass shouldn't be stressful or confusing. Stopee helps thousands of Canadian consumers navigate cancellations, returns, and refund disputes with online retailers every month. We break down policies in plain language, track your communication, and escalate to authorities when companies refuse to honour your rights.

Whether you're cancelling because you changed your mind, found a better deal, or discovered a billing error, Stopee empowers you with clear, step-by-step guidance and templates that work. Our core mission is to make cancellation fast, transparent, and fair. We've helped consumers recover refunds they thought were lost and cancel orders they thought were locked in. Your cancellation is our next success story.

Contact information and cancellation address

To cancel your Encompass order or escalate a dispute, use these official contact channels. Keep all confirmation numbers and timestamps from your interactions.

How to reach encompass support

• Online help portal: encompass.com/general/Help (live chat available Monday to Friday, 8:00 am to 5:00 pm ET)
• Phone: Call during business hours (Monday to Friday, 8:00 am to 5:00 pm ET) with your order number ready
• Email: Check your confirmation email for a support email address or use the contact form on their help page

Mailing address for registered mail cancellation letters

If you choose to send a registered mail cancellation letter, address it to the official Encompass business address (verify the current address on their website before sending, as addresses may change). Include your order number, invoice date, and a clear statement that you cancel the order effective immediately. Sign and date the letter, send via Canada Post registered mail, and keep your delivery receipt.

Escalation to canadian consumer protection authorities

If Encompass refuses to honour your cancellation or issues an unfair refund, contact your provincial consumer protection office. Use canada.ca to find your provincial authority. File a complaint with detailed documentation of all your communications. Stopee has seen authorities successfully pressure retailers to refund disputed amounts within weeks.