Manage Lojack

How to cancel LoJack in canada: your complete step-by-step guide

Understanding LoJack and why you might cancel

LoJack is a vehicle recovery and tracking service that combines hardware installation or app-based subscriptions to help locate stolen vehicles across Canada. You may have signed up through a dealership, purchased a standalone subscription, or downloaded the LoJack mobile app expecting reliable theft protection and peace of mind.

If you're reading this, you've likely decided the service no longer fits your needs-whether because you sold your vehicle, found better alternatives, experienced poor customer service, or simply want to stop recurring charges. Whatever your reason, cancelling LoJack should be straightforward, but many Canadian consumers report confusion, delays, and resistance to refunds. Stopee exists to guide you through this process with clarity and confidence.

When cancellation makes sense

You should consider cancelling LoJack if you've sold or traded your vehicle, switched to a competing tracking service, experienced repeated service outages, or feel the monthly or annual fee no longer justifies the coverage. Additionally, if LoJack Canada's line was discontinued on your account (a shift that affected many customers on June 30, 2020), you may be entitled to refunds under Quebec's Consumer Protection Act regardless of your original contract terms.

Common reasons customers cancel

Most customers cancel because they've relocated outside LoJack's service area, want to lower their insurance-related costs, or never filed a claim and see no return on their investment. Others cancel after disputes with LoJack's customer service team or after realizing the app doesn't integrate with their preferred mobile ecosystem. Whatever your situation, Stopee encourages you to understand your rights before initiating the cancellation process.

Your consumer rights in canada and quebec

Canadian consumer protection law varies by province, but several key principles apply to LoJack subscriptions and services. Understanding these rights before you cancel strengthens your position if LoJack resists your request or disputes a refund claim.

Federal and provincial protections

Under Canada's Competition Act and provincial consumer protection statutes, you have the right to cancel a subscription service, and merchants must clearly disclose cancellation terms, fees, and refund eligibility before you pay. Most provinces require at least 14 days' notice of billing changes and allow cancellation without penalty during a cooling-off period (typically 14-30 days after purchase, depending on the province).

If you're a Quebec resident, Article 11.3 of the Quebec Consumer Protection Act is particularly powerful: when a supplier terminates or discontinues a service without providing serious justification or adequate notice, you may be entitled to a proportional refund of unused service fees. This clause has been invoked in class action lawsuits against LoJack Canada following the June 2020 discontinuation, with some consumers awarded refunds for months of unused service.

When to escalate beyond LoJack

If LoJack refuses to process your cancellation or denies a refund you believe you're entitled to, contact your provincial consumer protection authority. In Quebec, file a complaint with the Office of the Protecteur du consommateur. In Ontario, reach out to the Consumer Protection Act enforcement team. In British Columbia, the Office of the Superintendent of Real Estate handles service-related disputes. Stopee advises documenting all communication with LoJack-emails, call logs, and payment records-before escalating, as these become crucial evidence if you need to pursue a regulatory complaint or small claims action.

Cancellation methods by platform and service type

LoJack operates through three distinct channels in Canada: the Apple App Store, Google Play Store, and dealer-installed or web-based accounts. Each channel requires a different cancellation approach, and confusion between these methods is a leading reason customers fail to fully cancel.

Cancelling LoJack via the apple app store

If you subscribed through the Apple App Store on an iPhone or iPad, you cancel through your Apple ID settings, not through the LoJack app itself. Apple controls the subscription relationship, and LoJack cannot prevent or delay Apple-side cancellations, making this the most reliable method.

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap the profile icon in the top right corner (your photo or initials).
   • Select "Subscriptions" from the menu.
2. Locate "LoJack" in your active subscriptions list.
   • If you see it listed, tap it to open the subscription details screen.
3. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will present a confirmation prompt and may offer you a discounted renewal rate to keep you subscribed-decline unless you genuinely want to stay.
4. Confirm the cancellation when prompted.
   • Your subscription will remain active through the end of your current billing cycle (Apple does not offer mid-cycle refunds for app subscriptions).
   • After the billing cycle ends, you lose access to LoJack's premium features.
5. Take a screenshot of the "Subscription Cancelled" confirmation for your records.
   • This proof is essential if LoJack later claims your subscription is still active.

Pro tip: Cancel at least 24 hours before your renewal date. If you miss the window, Apple will charge you, but you can contact Apple Support immediately to request a refund of the unintended charge-Apple's policy is more consumer-friendly than LoJack's.

Cancelling LoJack via google play store

Google Play subscriptions follow a similar process to Apple, with Google controlling the billing relationship. You cancel through the Play Store app or website, and Google enforces your cancellation regardless of LoJack's policies.

1. Open the Google Play Store app on your Android device or visit play.google.com in a web browser.
   • On the app: tap your profile icon in the top right, then "Payments and subscriptions."
   • On the web: log into your Google account, then navigate to "Payments and subscriptions" in the left menu.
2. Select "Subscriptions."
   • You'll see a list of all active Google Play subscriptions tied to your account.
3. Tap or click "LoJack" in the subscription list.
   • The subscription details page will open.
4. Tap or click "Cancel subscription."
   • Google may display retention offers; ignore these unless you want to continue.
5. Confirm cancellation in the popup dialog.
   • Your subscription terminates at the end of the current billing period, and you'll lose access after that date.
6. Save a screenshot of the cancellation confirmation.
   • Store this alongside your payment records as proof of cancellation.

Warning: If you've recently paid for a Google Play subscription and want an immediate refund (not just a cancellation), contact Google Play Support within 48 hours of the charge. Google grants refunds for app subscriptions more readily than either LoJack or Apple, but the window is narrow.

Cancelling dealer-installed or web-based LoJack services

This is where most Canadian consumers encounter difficulty. Dealer-installed LoJack systems and web-based service accounts have no documented self-service cancellation path on LoJack's public website. Many customers report that contacting LoJack customer support results in long hold times, transferred calls, or unclear instructions. To protect yourself, Stopee strongly recommends sending a formal, documented cancellation request by registered mail.

1. Gather your account information.
   • Locate your LoJack account number, vehicle identification number (VIN), policy number, or any reference code from your original service agreement or invoice.
   • Write down the date you wish the cancellation to take effect (typically the end of your current billing cycle or immediately, depending on your contract).
2. Draft a formal cancellation letter in plain English.
   • Include your full name, address, phone number, and email address.
   • State your LoJack account number and VIN clearly.
   • Write: "I request cancellation of my LoJack service effective [date]. Please confirm this cancellation in writing and cease all billing related to this account as of this date."
   • If you're entitled to a refund under Quebec law or believe you've been overcharged, mention this briefly: "I am requesting a refund of unused service fees in accordance with my consumer rights under [provincial law]."
   • Sign and date the letter.
3. Send the letter via Canada Post registered mail with return receipt requested (raccomandata A/R in French, though Canada Post uses "Signature Confirmation" in English).
   • This costs approximately CAD $12-15 but provides proof of delivery and signature, which is invaluable if LoJack later disputes receiving your cancellation request.
   • Address the envelope to: LoJack Customer Service Center, [address-see "Contact information and mailing address" section below].
4. Retain your Canada Post receipt and delivery confirmation.
   • Save these documents indefinitely as evidence you formally requested cancellation.
5. Follow up by email or phone 10 business days after sending the letter.
   • Contact LoJack's customer service line (if available) or send an email requesting written confirmation of your cancellation.
   • State the date you mailed your cancellation request and reference your Canada Post tracking number.
6. Monitor your account and credit card statements for 30-60 days after cancellation takes effect.
   • If LoJack continues to charge you after your cancellation date, dispute the charge with your bank or credit card company immediately.

Pro tip: If LoJack installed hardware on your vehicle, ask in your letter whether the hardware will remain on the vehicle or be removed. Request written confirmation of the deactivation date to prevent accidental reactivation or unauthorized charges.

What happens after you cancel LoJack

Cancelling LoJack is both a relief and a transition-knowing what to expect prevents unpleasant surprises on your next billing cycle or when you try to access the service.

Immediate changes to your account and access

After you cancel, your access to LoJack's services terminates at the end of your current billing period (if you cancelled through Apple or Google) or on the date specified in your registered mail letter (if you cancelled a dealer-installed service). For app-based subscriptions, the LoJack app remains on your phone but loses all premium features-you can delete it manually or leave it; it won't continue charging you.

If you had a dealer-installed GPS unit or tracker hardwired to your vehicle, cancellation does not automatically remove the hardware. Contact your dealership or LoJack's customer service to confirm whether they will remove the device or deactivate it remotely. Some customers report the hardware remains indefinitely, taking up space or causing confusion if the vehicle is later sold.

Data retention and account deletion

LoJack's privacy policy is not clearly documented in public sources, but assume that LoJack retains your account data (name, address, VIN, billing history, and any GPS location data collected while the service was active) after cancellation. If you want your data deleted, send a separate request by registered mail to LoJack's Customer Service Center and reference data protection laws (such as PIPEDA, the Personal Information Protection and Electronic Documents Act, which applies to private sector organizations in Canada).

Stopee advises requesting deletion in writing because verbal requests are rarely honoured. Include this language in your data deletion request: "Under PIPEDA, I request deletion of all personal information, including my name, address, VIN, contact information, billing records, and any GPS location data tied to my LoJack account [account number]. Please confirm deletion in writing within 30 days."

Refund policy and your options

This is the most contentious aspect of cancelling LoJack, and understanding your leverage is critical. Stopee has helped thousands of consumers navigate refund disputes with LoJack by knowing when the company must comply and when to escalate.

LoJack's stated refund policy

LoJack publicly claims it does not offer refunds for cancellations, period. Many consumers report being told "no refunds" even when they cancel mid-cycle or when service was never activated. However, LoJack does honour one exception: the Limited Recovery Warranty for vehicle theft.

Under this warranty, if your covered vehicle is stolen and not recovered within 30 days (or 14 days for early warning products), you may receive either a reimbursement of your purchase, installation, and service costs (reported to be up to CAD $1,000-$1,500) or replacement equipment at no charge. To claim this, you must file a theft report with local police, provide the police report number to LoJack, and meet all other warranty terms. This is the only refund avenue LoJack officially recognizes.

When you are entitled to a refund under consumer law

Outside of the theft warranty, your refund entitlement depends on your province and the circumstances of your cancellation. Quebec consumers have the strongest position: under Article 11.3 of the Quebec Consumer Protection Act, if a supplier discontinues a service without serious justification or adequate notice, you're entitled to a proportional refund of unused fees. This has been successfully applied in class actions against LoJack Canada for the June 2020 service discontinuation.

In Ontario and other provinces, you may qualify for a refund if you cancel within the cooling-off period (typically 14 days from purchase for distance sales, such as online subscriptions). If you're outside the cooling-off period but LoJack failed to provide clear cancellation terms before you subscribed, you have grounds to argue non-compliance with the provincial Consumer Protection Act and request a refund as a remedy.

How to request a refund from LoJack

If you believe you're entitled to a refund, include a refund request in your cancellation letter. Use this language:

"I request a refund of unused service fees from [start date] to [end date] in the amount of CAD $[amount]. Under [cite your provincial law-e.g., 'the Ontario Consumer Protection Act' or 'the Quebec Consumer Protection Act, Article 11.3'], I am entitled to a proportional refund for service not received. Please process this refund to my original payment method within 14 days of receipt of this letter."

Send this letter via registered mail and keep your receipt. If LoJack ignores your refund request, escalate to your provincial consumer protection authority (listed below). Stopee advises documenting every communication with LoJack so you have evidence for a complaint or small claims action if needed.

LoJack pricing and plan comparison

Understanding what you're paying for helps clarify whether cancellation is the right choice or whether you might negotiate a lower rate instead.

Note: Publicly available, current Canadian pricing is limited because LoJack does not transparently list rates on its website. Pricing varies by dealership, app platform, and region. If you're unsure of your rate, check your most recent invoice or billing statement from your credit card or bank.

Common mistakes to avoid when cancelling LoJack

Cancelling a subscription should be simple, but LoJack's multi-channel structure and unclear policies create traps that delay or prevent full cancellation. Many customers cancel the app but fail to deactivate the hardware, or contact customer service verbally and later discover they were never actually removed from the billing system.

Mistake 1: cancelling only the app while dealer-installed hardware remains active

If you have a LoJack unit physically installed in your vehicle (typically hardwired to the vehicle's electrical system), cancelling the app does not deactivate the hardware or stop service fees. You must separately request deactivation or removal from the dealership or LoJack's customer service. Many customers discover this months later when they receive a surprise bill for service they thought they'd cancelled.

Mistake 2: relying on verbal cancellation requests

Calling LoJack's customer service line and verbally requesting cancellation is rarely sufficient. Staff may promise to cancel your account, but without written documentation (email confirmation or a registered letter), LoJack often claims they never received the request when the next bill arrives. Always follow verbal requests with an email or registered letter confirming the cancellation and requesting written acknowledgement.

Mistake 3: not monitoring billing after cancellation

Some LoJack customers report being charged for 30-60 days after cancellation, even with app-based subscriptions through Apple or Google. If your cancellation date passes and LoJack continues charging you, contact your bank or credit card issuer immediately to dispute the charge. Stopee advises checking your statements weekly for 90 days after cancellation to catch any unauthorized charges early.

Mistake 4: forgetting to request a refund in writing

LoJack assumes silence means acceptance of "no refunds." If you believe you're entitled to a refund-whether under the theft warranty, the cooling-off period, or consumer protection law-you must request it explicitly in writing. A verbal request or a casual mention in an email is insufficient. Draft a formal refund request letter and send it via registered mail alongside your cancellation letter.

Your cancellation checklist for LoJack

Use this checklist to ensure you've completed every step of the cancellation process and protected yourself from accidental re-billing or data retention.

• Step 1: Identify your service type
  • Confirm whether you're subscribed via Apple App Store, Google Play Store, or a dealer-installed/web-based service.
• Step 2: Gather documentation
  • Write down your LoJack account number, VIN, any policy or reference numbers, and the dates of your most recent charges.
  • Take screenshots of your subscription status in Apple/Google settings (if applicable).
• Step 3: Cancel via the correct platform
  • If via app store: cancel through Apple ID or Google account settings.
  • If dealer-installed: draft and send a registered mail letter to LoJack's Customer Service Center.
• Step 4: Request a refund if entitled
  • Include a refund request in your cancellation letter, citing your provincial consumer protection law.
  • Keep a copy of the letter and your Canada Post delivery receipt.
• Step 5: Confirm deactivation (if hardware exists)
  • Ask LoJack or your dealership in writing whether the installed unit will be removed or remotely deactivated.
  • Request written confirmation of the deactivation date.
• Step 6: Monitor your billing for 90 days
  • Check your credit card and bank statements weekly after the cancellation date.
  • If LoJack continues charging you, dispute the charge with your bank immediately.
• Step 7: Escalate if necessary
  • If LoJack ignores your cancellation request or refuses a refund you believe you're entitled to, file a complaint with your provincial consumer protection authority.
• Step 8: Request data deletion (optional)
  • Send a separate registered letter requesting deletion of your personal information under PIPEDA.
  • Retain proof of this request.

Contact information and mailing address

To cancel a dealer-installed or web-based LoJack service, send your registered mail letter to the following address. Note that LoJack's organizational structure in Canada has changed significantly following the discontinuation of LoJack Canada in June 2020, and customer service responsiveness remains inconsistent. Always send via registered mail with return receipt requested to ensure proof of delivery.

LoJack customer service mailing address

LoJack Customer Service Center
[Specific address to be verified with current LoJack Canada customer service or dealership, as published address has changed following June 2020 discontinuation. Contact your local dealership or LoJack's app customer support for the current mailing address for cancellation requests.]

Alternative contact method: If no current mailing address is publicly available, contact your dealership directly or visit LoJack's mobile app support section to request a cancellation email address or customer service contact. If LoJack refuses to provide a cancellation address or contact method, document this refusal in writing and escalate to your provincial consumer protection authority as evidence of non-compliance with consumer protection law.

Provincial consumer protection authorities to contact if LoJack refuses to cancel or refund

Key takeaways and your next steps

Cancelling LoJack requires patience, documentation, and awareness of your consumer rights. Whether you're cancelling an app-based subscription or a dealer-installed system, the principle is the same: send your cancellation request in writing, retain proof of delivery, monitor your billing for 60-90 days, and escalate to your provincial authority if LoJack refuses to comply.

You are not powerless in this process. Consumer protection laws in Quebec, Ontario, British Columbia, and across Canada give you leverage to request refunds if service was discontinued without notice, if you're within a cooling-off period, or if terms were not clearly disclosed. Stopee has helped thousands of consumers cancel subscriptions and recover refunds by combining clear communication, documented proof, and knowledge of consumer law.

Start today by identifying which platform you use (app store or dealer-installed), gather your account details, and send your cancellation letter via registered mail or through your app's official cancellation feature. Document everything. If LoJack resists, Stopee's guidance above shows you exactly how to escalate and protect your rights.

Your money is yours, and you have the right to cancel services you no longer use. Take action with confidence.