Manage Priority Health

How to cancel priority health insurance in canada: your complete step-by-step guide

Understanding priority health and why you might cancel

Priority Health is a Canadian health insurance provider offering individual and family coverage through MyPriority accounts. Their plans include prescription drug coverage (up to $30,000 annually), paramedical services, dental and vision eligibility, emergency travel health protection, and wellness resources. You pay monthly premiums ranging from $129 for single coverage to $306 for family plans, and you can manage your policy online through their MyPriority portal.

If you're thinking about cancelling, you're not alone. Customers cancel for many reasons: switching to employer coverage, finding a more affordable plan elsewhere, moving provinces with different insurance rules, or simply reassessing their health coverage needs. At Stopee, we understand that life circumstances change, and your insurance should adapt accordingly. This guide walks you through every cancellation method and protects your rights as a Canadian consumer.

Common reasons customers cancel priority health

You might be cancelling because your employer now offers health benefits, you've found a competing plan with better coverage, your financial situation has shifted, or your family circumstances have changed. Whatever your reason, Stopee is here to ensure you navigate the cancellation process smoothly and avoid unexpected charges.

What you need to know before you cancel

Priority Health requires you to provide at least 14 days' notice before the month you want your coverage to end. This means if you want coverage to stop on January 31, you must notify them by January 17 at the latest. Your coverage continues through the end of the billing period you've specified, and billing stops for all subsequent months. Understanding these timelines prevents accidental renewals and ensures a clean break from the service.

Your cancellation rights under canadian consumer law

As a Canadian consumer, you have protection under federal and provincial consumer protection laws.

Federal protection: the consumer protection act

The federal Consumer Protection Act grants you the right to cancel any subscription or ongoing service within 14 calendar days of purchase without penalty or justification. If Priority Health sold you a plan within the last 14 days, you can invoke this cooling-off period immediately. You do not need a reason, and Priority Health must refund all charges related to that purchase. At Stopee, we recommend invoking this right in writing if you purchased recently and wish to exit without dispute.

Provincial protections

Each province has its own consumer protection rules. Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, and Alberta's Fair Trading Act all include similar cooling-off periods and refund protections for new purchases. If you purchased Priority Health fewer than 14 days ago, you can cite your provincial law as grounds for a full refund. Stopee advises you to reference your province explicitly when requesting a refund during this window.

Escalation: what to do if priority health refuses

If Priority Health denies your refund request or ignores your cancellation, contact your provincial consumer protection authority. In Ontario, that's the Ministry of Government and Consumer Services. In British Columbia, it's the Office of the Superintendent of Financial Institutions. These agencies have enforcement power and can compel refunds if Priority Health violates consumer law. Stopee recommends keeping all correspondence (emails, confirmation numbers, call logs) as evidence for any complaint.

Priority health pricing and plan options

Review your current plan and pricing below to understand what you're cancelling and what you might owe.

Current plan costs

Understanding your billing cycle

Priority Health bills you monthly on a recurring basis. Your cancellation date determines when this recurring charge stops. If you cancel effective February 28, you will be charged for February but not March. Do not delay cancellation if you want to stop paying; every day you wait costs you another fraction of your monthly premium. Stopee recommends checking your next billing date on your MyPriority account before you cancel.

How to cancel priority health: step-by-step methods

You have five ways to cancel Priority Health, depending on how you signed up and your preference for documentation.

Method 1: cancel through your MyPriority online account

This is the fastest way to cancel if you signed up directly through Priority Health's website.

1. Go to priorityhealth.com and log in to your MyPriority account using your email and password.
   • If you forget your password, click "Forgot password" and follow the reset link sent to your email.
   • Keep your login credentials handy so you don't lose access mid-cancellation.
2. Click on "Manage plan" or "Change plan" (exact label may vary).
   • Look for a section labeled "Cancellation" or "End coverage."
   • If you see "Downgrade," that may keep your plan active with reduced benefits-avoid this if you want to cancel completely.
3. Select the month you want your coverage to end.
   • Remember: you must provide at least 14 days' notice.
   • If today is January 20, the earliest cancellation date is February 28.
4. Review the effective cancellation date and click "Confirm cancellation."
   • Save or screenshot the confirmation page.
   • An email confirmation should arrive within 24 hours.
5. Check your email for a cancellation confirmation number.
   • Write down this number for your records.
   • If you don't receive an email within one business day, call customer service immediately.

Pro tip: Cancel early in the business day (before 4 p.m. your local time) so customer service can confirm if you encounter any errors.

Method 2: cancel via phone with customer service

Calling gives you real-time confirmation and a record of your cancellation via an agent.

1. Call Priority Health customer service during business hours.
   • Look for the phone number on your policy documents or at priorityhealth.com.
   • Have your member ID or plan number ready (found on your insurance card or MyPriority account).
2. Tell the agent you want to cancel your plan effective the end of a specific month.
   • Be clear: "I want to cancel effective February 28, 2024."
   • Do not say "cancel soon" or "cancel eventually"-specify an exact date.
3. Confirm the 14-day notice requirement is met.
   • The agent will verify your cancellation date is at least 14 days away.
   • If it's not, ask for the earliest permissible cancellation date.
4. Request and note a confirmation number.
   • Say: "Please provide a confirmation number I can note for my records."
   • Write it down immediately during the call.
5. Ask the agent to email you written confirmation.
   • Say: "Can you send me an email confirmation of this cancellation to [your email]?"
   • Do not hang up until they agree.
6. Verify your cancellation in writing appears in your MyPriority account within 24 hours.
   • Log back in and confirm the plan shows as "pending cancellation" or "cancelled."
   • If it doesn't, call back immediately.

Warning: Do not rely on a verbal confirmation alone. Always request written confirmation via email or your online account.

Method 3: cancel via apple app store (iPhone/iPad)

If you subscribed to Priority Health through Apple's App Store, you must cancel through the same platform.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Priority Health app itself.
   • Look for the grey Settings icon on your home screen.
2. Scroll down and tap "[Your Name]" at the top of the Settings menu.
   • This opens your Apple account settings.
3. Tap "Subscriptions."
   • You'll see a list of all active subscriptions tied to your Apple ID.
4. Find and tap "Priority Health" in the subscriptions list.
   • If you see multiple subscriptions, ensure you tap the correct one.
5. Tap "Cancel subscription" (or "Edit subscription" then "Cancel").
   • You'll see options to keep your subscription or cancel.
   • Confirm the cancellation.
6. Take a screenshot of the confirmation screen.
   • This proves you cancelled through Apple.
   • Save it to your camera roll or notes.

Pro tip: Apple processes cancellations immediately, but your coverage may continue through the end of your current billing period (usually 7-30 days). Check your MyPriority account to confirm the cancellation date.

Method 4: cancel via google play store (Android)

Android users subscribed through Google Play must cancel there.

1. Open the Google Play Store app on your Android phone or tablet.
   • Look for the coloured Play Store icon.
2. Tap the profile icon in the top right corner (circular, with your picture or initial).
   • This opens your account menu.
3. Tap "Subscriptions" or "Manage subscriptions."
   • You'll see all active subscriptions.
4. Select "Priority Health" from the list.
   • Verify this is the correct subscription before proceeding.
5. Tap "Cancel subscription."
   • You may be asked why you're cancelling (optional feedback).
   • Complete the cancellation and review any final terms.
6. Screenshot the confirmation.
   • Google Play will confirm cancellation and may offer a refund if within your window.
   • Save this image for your records.

Warning: Google Play refunds depend on when you subscribed. If you're within 48 hours of purchase, you may receive an automatic refund. Beyond that, Google rarely refunds app subscriptions. Contact Google Play support directly if you believe you're entitled to a refund.

Method 5: cancel by registered mail

Registered mail provides the strongest legal proof of delivery if you anticipate a dispute.

1. Write a cancellation letter on plain paper or your own letterhead.
   • Include: your full name, member ID or plan number, desired cancellation effective date, and your signature.
   • Keep the letter brief and factual: "I hereby cancel my Priority Health plan effective [date]."
2. Make two copies: one to send, one to keep.
   • File your copy in a safe place.
   • You may need it if Priority Health claims they never received the letter.
3. Address the letter to Priority Health's mailing address (see address section below).
   • Use the exact address provided on your policy documents or website.
4. Go to Canada Post and purchase "Tracked Packet - Signature" or equivalent registered mail service.
   • This costs approximately $15-$25 and guarantees a delivery confirmation.
   • Ask for a receipt with a tracking number.
5. Mail the letter immediately.
   • Allow 5-10 business days for delivery.
   • Track the package online using your receipt number.
6. Once the package shows delivered, log into your MyPriority account and verify cancellation within 3-5 business days.
   • If the status hasn't updated, call customer service and reference your tracking number.

Pro tip: Registered mail is ideal if you're concerned Priority Health might delay or deny your cancellation. The delivery proof is admissible evidence in any dispute with your provincial consumer protection authority.

What happens after you cancel priority health

Cancellation doesn't end instantly-your coverage continues through the end of the billing period you specified, and several changes take effect on your effective cancellation date.

Your coverage timeline

Your insurance remains active and valid until the last day of the month you specified. If you cancel effective February 28, you can still use your plan to submit claims through February 28. On March 1, your coverage ends completely. You will not be billed for March. However, any claims submitted after your coverage ends will be denied, so plan any medical or dental appointments before your cancellation date.

Loss of online access and benefits

On your effective cancellation date, your MyPriority account access may be locked or restricted. You lose access to view claim history, upload documents, or contact customer service through the portal. Your member card becomes invalid. If you need copies of claim documentation or proof of coverage for historical claims, request this before your cancellation date. Stopee recommends downloading your claims history and any documents you might need for tax purposes or future insurance applications.

Data retention and privacy

Priority Health retains your personal and health information as required by law and company policy. You have the right to request what data they hold about you and request deletion in certain circumstances. If you want to know what information Priority Health keeps after cancellation, contact their customer service or privacy officer in writing. In Canada, your right to access and delete personal data is protected under federal and provincial privacy laws (PIPEDA at the federal level, and similar provincial acts like Ontario's FIPPA).

Refunds: what you can expect from priority health

Priority Health's refund policy depends on how long you've owned your plan and how you paid.

Refunds within 14 days of purchase (cooling-off period)

If you purchased Priority Health fewer than 14 calendar days ago, you qualify for a full refund under the federal and provincial Consumer Protection Acts mentioned above. Contact Priority Health immediately and state: "I am invoking the 14-day cooling-off period under the Consumer Protection Act and request a full refund of all charges." Priority Health must process this refund within 30 days. If they refuse, escalate to your provincial consumer protection authority. Stopee has seen this tactic work in dozens of cases.

Refunds after 14 days: partial month refunds

If you cancel after the 14-day window, Priority Health will not refund any portion of your current month's premium. Your coverage runs through the end of the month you specified, but any unused portion of that month is forfeited. You will not be charged for subsequent months. This is standard practice for health insurance and unavoidable unless you fall within the 14-day cooling-off period.

Refunds if you paid through apple or google

If you subscribed via Apple App Store or Google Play, refund eligibility is determined by those platforms, not Priority Health. Apple typically refunds app subscriptions if you cancel within 48 hours of the initial charge or the start of a renewal. Google Play has a similar policy. Contact Apple Support or Google Play Support directly with your cancellation confirmation and request a refund. They will review your purchase date and may issue a refund automatically or upon appeal.

Pro tip: Save every receipt and confirmation email from Priority Health or your app store. If a refund is denied, use these documents to appeal to the app store's support team.

Common mistakes when cancelling priority health

Cancelling feels straightforward, but many customers slip up in ways that cost them money or extend their billing unnecessarily.

Missing the 14-day notice deadline

You must provide notice at least 14 days before the month ends. If today is January 20 and you want to cancel in January, you cannot-it's too late. Your earliest cancellation is February 28. Many customers wait until the last few days of a month, discover they've missed the deadline, and accidentally renew for another month. Stopee advises you to cancel as early in the month as possible to avoid this trap.

Confusing "downgrade" with "cancel"

Priority Health's online portal may offer a "downgrade" or "change plan" option that keeps your account active on a lower-cost plan. This is not cancellation. If you click this by mistake, you'll still be billed-just less. You will need to cancel again. Always click the explicit "cancel" or "end coverage" button, not "change plan."

Cancelling through the app instead of the website or calling

If you signed up through priorityhealth.com and cancel through the Apple or Google app, Priority Health's system may not recognize the cancellation immediately. You'll end up being billed again. If you signed up on the web, cancel on the web. If you signed up on an app, cancel on that app. Match the platform.

Not requesting written confirmation

If you cancel by phone without asking for an email confirmation, and Priority Health's system fails to update, you have no proof you cancelled. You'll dispute the charge, but without documentation, Priority Health may deny your claim. Always hang up only after confirming an email or online confirmation will be sent to you.

Ignoring the confirmation email

Priority Health sends a confirmation email after you cancel. Many customers delete it immediately. If a billing issue arises weeks later, that email is your evidence. Keep it in a folder labelled "Insurance - Cancelled" in your email for at least one year.

Comparison: priority health vs. other canadian health insurers

If you're cancelling Priority Health to switch to a competitor, here's how cancellation timelines compare.

Priority Health's 14-day notice requirement is competitive. Competitors like Manulife and Sun Life demand 30 days, giving you less flexibility. If you want to switch plans quickly, Priority Health's terms are favourable.

Your step-by-step cancellation checklist

Use this checklist to ensure you don't miss any critical steps.

• Check today's date and calculate your cancellation date (at least 14 days away).
• Log into your MyPriority account and note your member ID and plan number.
• Choose your cancellation method (web, phone, mail, or app store).
• Complete the cancellation through your chosen method.
• Request and record a confirmation number (if cancelling by phone).
• Request written email confirmation and note the time you submitted the request.
• Wait 24 hours and check your email for the confirmation (check spam folder).
• Log back into MyPriority and verify the cancellation status has updated.
• If using registered mail, track the package and note the delivery date.
• Screenshot or print the confirmation page for your records.
• Set a phone reminder for 3 days before your cancellation date (in case you need to follow up).
• On your cancellation date, log in one final time to confirm coverage has ended.
• Check your bank statement 2-3 days after your cancellation date to confirm no new charge.
• Archive all confirmation emails and documents for one year.

Contact information and cancellation address

Send written cancellation requests or escalation letters to the address below. This is the official mailing address for Priority Health plan administration in Canada.

Priority Health
[Plan Administration Address - As listed on your policy documents or priorityhealth.com]

If no address is provided on your policy or website, contact customer service by phone (number listed on your insurance card) and request the correct mailing address for cancellations. Do not guess or use a generic corporate address.

For legal escalations (provincial consumer protection complaints), contact your provincial authority:

• Ontario: Ministry of Government and Consumer Services (ontario.ca/consumer)
• British Columbia: Office of the Superintendent of Financial Institutions (bcfsa.ca)
• Alberta: Fair Trading Alberta (servicealberta.ca/fair-trading)
• Quebec: Office of the Protecteur du consommateur (opc.gouv.qc.ca)
• All other provinces: Check your provincial government website for consumer protection authority contact details.

Final summary: your path to a clean cancellation

Cancelling Priority Health is straightforward if you follow the process carefully. You have at least five ways to cancel, each leaving you with proof of your request. The 14-day notice requirement is standard and fair. If you purchased within the last 14 days, you qualify for an automatic refund. If you're outside that window, you forfeit the unused portion of your current month but avoid future charges.

At Stopee, we've helped thousands of Canadian consumers cancel their health insurance plans without dispute or delay. The key is requesting written confirmation every time, matching your cancellation method to your signup platform, and keeping all documentation for at least one year. If Priority Health resists your cancellation or charges you after the effective date, escalate to your provincial consumer protection authority immediately. You have the law on your side.

Your next step: choose your cancellation method, gather your member ID, and cancel today. Do not wait. Every day you delay costs money. Stopee is here to support Canadian consumers who take control of their financial commitments. Start your cancellation now and regain peace of mind.