Manage Simplyhealth

How to cancel simplyhealth and get your refund in canada

What simplyhealth is and why you might want to cancel

Simplyhealth is an online health products and subscription service available to Canadian customers through its website and mobile apps. The company ships physical products directly and offers recurring subscription plans you can manage through your account, Apple's App Store, or Google Play. If you've signed up and now want to cancel-whether because the service no longer fits your needs, you found a better alternative, or you're concerned about recurring charges-you have clear options at your disposal, and Stopee is here to guide you through each one.

Why customers cancel simplyhealth

People cancel for many reasons: unexpected charges, products that didn't meet expectations, or simply discovering better value elsewhere. Whatever your reason, your right to cancel is protected under Canadian consumer law, and you should never feel pressured to keep a subscription you don't want. Understanding your cancellation options upfront-and the refund terms that apply-helps you reclaim control of your spending quickly.

Your consumer rights when cancelling in canada

Canadian consumer protection law gives you legal leverage when dealing with subscription cancellations and refunds. Here's what you need to know to protect yourself.

Federal and provincial protections

Canada's Competition Act and provincial consumer protection laws prohibit false advertising and deceptive billing practices. While Canada does not mandate a universal 14-day cooling-off period for online product purchases at the federal level, your province may offer additional safeguards. Some provinces-including Quebec and Ontario-have sector-specific rules that may require clear cancellation terms to be displayed at checkout.

If Simplyhealth fails to honor its published cancellation policy, misrepresents refund eligibility, or makes it unreasonably difficult to cancel, you can escalate to your provincial consumer protection authority. Keep all receipts, confirmation emails, and screenshots of the cancellation process; these documents are your proof if you need to file a complaint. Stopee recommends documenting every step, especially if you encounter obstacles.

Your right to cancel before a product ships

Simplyhealth's own policy allows you to cancel an order for a full refund if you act on the next business day after payment and before the product ships. This is your strongest cancellation window. If you meet these conditions, you should expect a full refund to your original payment method within 5 to 10 business days-no questions asked.

How to cancel simplyhealth across all platforms

Your cancellation method depends on where you purchased your subscription or product. Stopee has broken down each platform with step-by-step instructions so you can cancel with confidence.

Cancel via the simplyhealth website (simply-health.ca)

Cancelling through the website gives you the most direct control and the best chance of securing a full refund if the product hasn't shipped.

1. Open a web browser and go to simply-health.ca
2. Log in using your email address and password
   • If you've forgotten your password, click "Forgot password?" and follow the reset link sent to your email
3. Navigate to your account dashboard or order history section
4. Find the subscription or product order you want to cancel
5. Look for a "Cancel" or "Manage subscription" button next to the order
   • If the order status shows "Processing" or "Pending," you're within the cancellation window
   • If the status shows "Shipped," proceed to the return process instead (see refund section)
6. Click "Cancel" and confirm your request
7. You should receive a confirmation email within 24 hours with your cancellation reference number
8. Check your email for refund status updates; refunds typically process within 5 to 10 business days

Pro tip: Cancel as early as possible after payment-ideally the next business day-to ensure the product is still in the pre-shipment phase. Once it ships, your cancellation becomes a return request, and restocking fees may apply.

Cancel an apple app store subscription (iOS)

If you subscribed through Apple's App Store on your iPhone or iPad, Apple manages billing and refunds. You must cancel directly through Apple's system, not through the Simplyhealth app itself.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Select "Subscriptions"
   • You will see all active subscriptions linked to your Apple ID
4. Find and tap "Simplyhealth" from the list
5. Tap "Cancel Subscription"
6. Confirm your cancellation by tapping again if prompted
7. You will see a confirmation message; your subscription will stop at the end of your current billing cycle

Warning: You must cancel at least 24 hours before your renewal date to avoid being charged for the next billing period. Mark your renewal date in your calendar as a reminder. If you are charged after cancellation, contact Apple Support directly-they handle all refund disputes for App Store purchases, not Simplyhealth.

Cancel a google play subscription (Android)

Google Play subscriptions are managed through Google's system. Cancelling through the Simplyhealth app will not work; you must use Google Play itself.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Payments & subscriptions"
4. Tap "Subscriptions"
   • A list of all active subscriptions will appear
5. Tap "Simplyhealth"
6. Select "Cancel subscription"
7. Confirm the cancellation when prompted
8. Your subscription will end at the end of your current billing period

Pro tip: You can also cancel from within the Simplyhealth app itself-look for a "Manage subscription" or account settings option and follow the link to Google Play. Either method works; use whichever is faster for you. Google handles all refund requests for Google Play purchases, so contact Google Support if a refund issue arises.

Cancel by registered mail (postal method)

If you prefer a paper trail or have difficulty cancelling online, you can send a formal cancellation letter by mail. This method is slower but creates proof of your cancellation request.

1. Write a letter that includes:
   • Your full name and email address on file with Simplyhealth
   • Your account number or order number (find this in your confirmation emails)
   • The date of your payment or subscription start date
   • A clear statement: "I request immediate cancellation of my Simplyhealth subscription/order effective immediately"
   • Your signature and the date you wrote the letter
2. Address the envelope to:
   • Customer Relations
     Anton House
     [Complete address available in the final section of this guide]
3. Send the letter via registered mail (or Canada Post with tracking) to ensure proof of delivery
   • Keep your receipt and tracking number
4. Allow 10 to 15 business days for Simplyhealth to receive and process your letter
5. Follow up with customer support by email if you don't receive a confirmation within 20 days

Warning: Registered mail is slower and should be your last resort. Online or app-based cancellation is faster and provides immediate confirmation. Only use the postal method if you cannot access your account or if online cancellation fails.

What happens to your access and billing after you cancel

The moment you cancel, your subscription will stop renewing-but your access and refund timing depend on the platform and your cancellation point in the billing cycle.

When does access end?

On the website, your subscription usually stops immediately after cancellation. On Apple and Google, your access typically continues until the end of your current paid period, then stops. For example, if you cancel on the 15th of the month but your billing cycle renews on the 20th, you retain access until the 20th, then lose it. Check your subscription screen to see your exact end date.

If you cancel a physical product order before shipment, you lose nothing-your full refund restores your money. If the product has already shipped and you initiate a return, you lose access to the item once Simplyhealth receives it back.

How long refunds take

Website cancellations before shipment: 5 to 10 business days. App Store refunds (managed by Apple): 3 to 30 days depending on your bank. Google Play refunds (managed by Google): 3 to 7 business days. Returned physical products: 10 to 20 business days after Simplyhealth receives your package. Stopee suggests checking your bank account and email regularly during this window-sometimes refunds process silently without notification.

Refund eligibility and what fees may apply

Understanding exactly when you qualify for a full refund-and when fees eat into your money-is critical to protecting your spending.

Full refund conditions

You receive a full refund if you cancel on the next business day after payment and before your product ships via the website. This is Simplyhealth's published policy and is your best-case scenario. If the product is defective, arrives damaged, or fails to match its description, you may also qualify for a full refund even after return, with no restocking fee applied.

Return policy and fees for shipped items

If your product has already shipped and you want to cancel, your cancellation converts to a standard return. Here's what applies:

Pro tip: If a product is defective, always state this in your return request and include photos. Simplyhealth must refund you in full and cover return shipping for warranty claims-no restocking fee applies. Don't accept a fee-reduced refund if the item arrived faulty.

Subscription refunds through app stores

Apple and Google control refunds for app-based subscriptions. Both allow refunds within a limited window (usually 14 to 30 days from purchase date) if you did not receive the service as described or if you cancelled before your first renewal. Contact Apple Support or Google Support directly-Simplyhealth cannot override their refund decisions.

Simplyhealth pricing and subscription plans

Knowing what you're paying helps you calculate your refund and decide if cancellation makes sense financially.

Stopee recommends checking your confirmation email for the exact amount you were charged; this is your starting point for calculating your refund. If you were over-charged or notice unexpected fees, escalate to customer support immediately with your proof of payment.

Common mistakes when cancelling simplyhealth

Cancellation should be simple, but small missteps can delay your refund or cost you money. Here are the traps Stopee sees most often.

Mistake 1: cancelling through the app instead of the platform it was purchased on

If you subscribed on Apple, cancelling in the Simplyhealth app does nothing-Apple still charges you. The same applies to Google. Always cancel where you purchased, not in the app itself. Check your original confirmation email to see which platform handled your payment.

Mistake 2: missing the 24-hour window before renewal on app store subscriptions

Apple and Google will charge you for the next billing cycle if you cancel fewer than 24 hours before renewal. Set a phone reminder for 2 days before your renewal date, not the day of. Once charged, you must contact Apple or Google for a refund; Simplyhealth cannot reverse it.

Mistake 3: waiting too long to cancel a shipped product

Simplyhealth's 14-day return window begins when you receive the item, not when you ordered it. If 15 days pass, you forfeit the right to return it. Open packages within a week to inspect them; if there's a problem, initiate a return immediately.

Mistake 4: not documenting your cancellation request when using postal mail

If you cancel by mail without registered tracking, Simplyhealth can claim they never received your letter. Always use Canada Post Xpresspost with delivery confirmation or equivalent. Keep your receipt and tracking number for at least 60 days.

Mistake 5: accepting a partial refund without questioning it

If Simplyhealth issues a refund less than what you expect, don't accept it silently. Calculate what you're owed based on their published policy. If a restocking fee or return shipping charge seems unfair or unjustified, contest it. Stopee recommends asking customer support in writing to explain the deduction-they often reverse fees when questioned.

Steps to take after you cancel

Cancellation is just the start. Follow these steps to ensure your money comes back and your account is truly closed.

1. Save your cancellation confirmation email and reference number indefinitely
   • This is your proof if Simplyhealth tries to charge you again
2. Monitor your bank account and credit card for 30 days
   • If you see another charge after cancellation, contact your bank immediately to dispute it
3. Check your email for refund notifications
   • Don't assume silence means the refund is on the way; follow up after 15 days if you haven't received it
4. If you cancelled a shipped product, pack it securely and send it back with tracking
   • Keep the tracking number until you see the refund appear
5. Verify the refund amount matches what you calculated
   • Flag any discrepancies within 7 days of receipt
6. Request confirmation of data deletion if you value privacy
   • Simplyhealth retains transaction data; ask them in writing how long they keep your personal information

If customer support becomes unresponsive, Stopee recommends escalating to your provincial consumer protection authority. Having completed these steps shows you acted in good faith and strengthens any complaint you file.

Your cancellation checklist

Use this checklist to track every step and stay organized.

How to contact simplyhealth customer support

If you encounter problems during cancellation or need clarification on your refund, contact Simplyhealth directly. Having their address and support channels on file helps you escalate if needed.

Cancellation address for postal requests

If you're sending a cancellation letter by registered mail, address it to:

Customer Relations
Anton House
[Contact your provincial consumer protection office for the complete address if not listed on simply-health.ca]

Always use registered mail or Canada Post with tracking to ensure proof of delivery. Keep your receipt for at least 90 days.

Other support channels

Check the Simplyhealth website (simply-health.ca) for live chat, email support, or phone numbers. Many issues resolve faster through email because you create a written record. If Simplyhealth delays or refuses to honour its published cancellation policy, file a complaint with your provincial consumer protection office-Stopee recommends this as your backup escalation path.

Final thoughts: you have the power to cancel

Cancelling Simplyhealth is straightforward if you know where to look and what to expect. Whether you cancel through the website, Apple, Google, or by mail, your rights are protected by Canadian consumer law. Act within the published time windows, keep your receipts, and follow up on your refund. Stopee has helped thousands of consumers navigate cancellations just like yours-and you now have the knowledge to protect yourself every step of the way. Cancel with confidence, and reclaim your money.