Manage Citywide Internet

How to cancel citywide internet in canada and avoid equipment charges

What is citywide internet and why you might want to cancel

Citywide Internet (City Wide Communications Inc.) is a regional broadband provider serving Atlantic Canada with straightforward month-to-month plans and no long-term contracts. You get download speeds ranging from 100 Mbps to 1 Gbps, with a DOCSIS modem included at no extra charge. The appeal is simple: no data caps, no hidden overage fees, and flexibility to leave whenever you need to.

If you are thinking about cancelling, the reasons are usually clear. Perhaps you are moving outside their service area, switching to a faster provider, or simply want to cut costs. Whatever your reason, Stopee understands that the cancellation process should not add stress to an already busy situation. The good news is that Citywide Internet cancellations follow a straightforward method, and we will walk you through every step so you stay in control.

Common reasons to cancel citywide internet

You might be relocating to a region where Citywide Internet does not operate. You could be upgrading to fibre or a competitor offering faster speeds at a lower price. Or you may simply be consolidating your bills and choosing a bundled service instead. Whatever your circumstance, knowing your rights and the correct process protects you from surprise charges or equipment fees.

What you should know before you cancel

Cancellation is permanent. Once you end your account, you lose internet access on your termination date. Any month-to-month billing stops, and automatic renewals are halted. You will be expected to return any rented equipment within 30 days; failure to do so can result in equipment replacement charges. Stopee recommends gathering your account information and any recent bills before you start the cancellation process.

Citywide internet pricing and plan comparison

Understanding what you are currently paying helps you evaluate whether switching makes sense for your budget.

All plans come with a DOCSIS modem at no extra charge. An optional gigabit Wi-Fi router is available for purchase at $64.95 or monthly rental at $5.00. Prices apply across Atlantic Canada, though regional promotions in New Brunswick or other provinces may vary slightly.

What you are really paying for

The headline price is only part of the story. Citywide Internet advertises no data caps and no usage fees, which means you will not face surprise overage charges. Month-to-month billing means you are not locked into a 24-month contract, giving you flexibility. The included modem eliminates a rental fee that many competitors charge separately. When you compare total cost of ownership, these details matter.

How to cancel citywide internet step-by-step

Cancellation requires direct contact with Citywide Internet using their documented methods. There is no online portal cancellation or app-based option; you must reach them by phone, email, or registered mail to ensure your request is recorded properly.

Method 1: cancel by phone or email (fastest route)

Calling or emailing Citywide Internet is the quickest way to cancel. You will need your account number, service address, and the date you want service to end.

1. Locate your account number on your most recent Citywide Internet bill.
   • Open your email inbox and search for the most recent billing statement from Citywide Internet.
   • If you received a paper bill, find the account number on the top right or left corner.
2. Contact Citywide Internet using the phone number or email listed in your Service Terms document.
   • Ask to speak with a customer service representative about cancellation.
   • Have your account number and service address ready when you call or type your email.
3. State clearly that you want to cancel your internet service.
   • Specify the date you want service to terminate (typically the end of your current billing cycle for a pro-rated refund).
   • Ask the representative to confirm the cancellation date in writing via email.
4. Request written confirmation of your cancellation request.
   • Ask the representative to send you an email confirmation that includes your cancellation date and account number.
   • Screenshot or print this confirmation for your records.
5. Follow the company's instructions for returning your modem.
   • Citywide Internet typically provides a prepaid shipping label with cancellation confirmation.
   • Pack the modem securely and drop it off at the carrier location specified in the label.
   • Keep the tracking number from the shipment for your records.

Method 2: cancel by registered mail (leaves a paper trail)

If you prefer a traceable written record, send a registered letter with return receipt requested. This method proves you sent cancellation notice and protects you if there are billing disputes later. Warning: Do not use regular mail; registered mail with return receipt is the only mail method referenced in Citywide Internet's Service Terms.

1. Prepare your cancellation letter.
   • Write a brief letter stating your name, account number, service address, and requested cancellation date.
   • Include the phrase: "I request cancellation of my Citywide Internet account effective [date]. Please send written confirmation of this cancellation to my email address [your email]."
   • Sign and date the letter.
2. Address the letter to the correct PO Box.
   • Use: City Wide Communications Inc., PO Box 38093, Dartmouth, NS B3B 1T0.
   • Do not use the Halifax address; the published Service Terms specify the Dartmouth PO Box for cancellation notices.
3. Send the letter by registered mail with return receipt requested.
   • Visit your local Canada Post office and ask for "registered mail with return receipt requested" service.
   • Provide the address and your letter.
   • Keep your receipt and tracking number.
4. Wait for the return receipt to arrive in your mailbox.
   • The post office will return a signed receipt card confirming that Citywide Internet received your letter.
   • File this receipt with your cancellation letter copy for proof of delivery.
5. Monitor your email and account for confirmation.
   • Within 5 to 7 business days, check your email for written cancellation confirmation from Citywide Internet.
   • If you do not receive confirmation within that window, follow up by phone or email with your tracking number.

Pro tip: Combine methods. Send the registered letter, then call customer service the next day to confirm receipt. This gives you both a paper trail and real-time confirmation. Stopee has found this dual-method approach eliminates almost all dispute risk.

What happens after you cancel your citywide internet account

Cancellation is a process, not an instant event. Understanding the timeline and what to expect protects you from surprise charges and equipment fees.

Your service termination timeline

Once your cancellation is effective, Citywide Internet will terminate service on your requested date. You retain full access until midnight on that date. After the termination date, you lose all account access, email, and service. Recurring billing stops, and no further charges will appear on your account unless you have outstanding fees.

The company may require you to return the rented DOCSIS modem within 30 days. If you do not return it, you will be charged an equipment replacement fee, typically $150 to $300 depending on the modem model. Warning: This charge can appear on your final bill or be escalated to a collection agency if unpaid. Always return the modem promptly and keep proof of shipment.

Equipment return and final steps

Returning your modem correctly is critical to avoiding surprise charges after cancellation.

• You will receive a prepaid shipping label via email with your cancellation confirmation.
• Pack the modem in a box with the power cord and any cables that came with it.
• Use the provided label and drop the box at Canada Post, UPS, or the specified carrier location.
• Photograph or screenshot the tracking number before you submit the package.
• Track the shipment online until it is marked as delivered.
• Save your tracking number confirmation for at least 90 days after cancellation.

Review your final bill carefully once it arrives. It should show a pro-rated credit for any unused service and zero recurring charges. If you see unexpected fees, contact Stopee for guidance on disputing them with Citywide Internet.

Refunds and credit for unused service

Cancellation does not always mean you lose money. Citywide Internet's refund policy is fairer than many competitors.

What refunds you will receive

When you cancel mid-cycle, Citywide Internet issues a pro-rated refund for the unused portion of your billing cycle. If you pay $77.95 for a 30-day billing cycle and cancel after 20 days, you will receive a credit of approximately $25.98 applied to your final bill or refunded to your payment method.

One-time fees such as activation or installation charges are non-refundable. Equipment you purchased (as opposed to rented) is also non-refundable. Only the monthly service fee is subject to pro-ration on cancellation.

What you will not get back

Activation fees, installation fees, and any equipment purchase charges are final. If you bought the optional gigabit Wi-Fi router for $64.95, that fee is non-refundable. This is why renting the router at $5.00 per month is often smarter if you are not certain you will keep the service long-term.

Disputing incorrect refunds

If your final bill does not show the expected pro-rated credit, request a written billing explanation from Citywide Internet. Include your cancellation request date and the amount of the discrepancy. Keep copies of all communications and escalate to the Canadian Radio-television and Telecommunications Commission (CRTC) if Citywide Internet refuses to correct the error within 30 days.

Your consumer rights in canada and how to enforce them

Canadian consumer protection law gives you rights when you cancel internet service. Understanding these rights empowers you to resolve disputes without frustration.

Key protections under canadian telecom law

The CRTC regulates telecom services in Canada and has published guidelines for fair cancellation practices. You are entitled to accurate billing, disclosure of all fees before service starts, and timely resolution of disputes. Cancellation must be processed within a reasonable timeframe (typically 5 to 10 business days). Recurring billing must stop immediately upon your cancellation date; any charges after that date are violations.

Your province may also have consumer protection legislation. In Nova Scotia, where Citywide Internet is headquartered, the Consumer Protection Act requires clear cancellation terms and prohibits automatic billing without explicit consent. Stopee recommends reviewing your province's consumer protection statute if a dispute arises.

What to do if citywide internet refuses to cancel

If Citywide Internet ignores your cancellation request or continues billing after your termination date, you have escalation options.

1. Send a formal written cancellation notice by registered mail if you have not already done so.
2. Request a written explanation of why cancellation is not being processed.
3. File a complaint with the CRTC at crtc.gc.ca if the company does not respond within 30 days.
4. Contact your provincial consumer protection authority (for example, Nova Scotia's Consumer Compliance Branch).
5. Dispute unauthorized charges with your bank or credit card company if billing continues without consent.

Stopee has seen thousands of cancellation disputes resolved quickly once the CRTC becomes aware of them. Companies take regulatory complaints seriously.

Evidence you should keep

Documentation is your shield in any dispute. Save all of the following: cancellation confirmation emails, screenshots of phone call dates and times, registered mail tracking numbers and return receipts, modem return shipping tracking numbers, copies of your final bill, and screenshots of any unauthorized charges after cancellation. Keep these files for at least 12 months after cancellation.

Common mistakes people make when cancelling citywide internet

Cancellation can feel overwhelming, and small missteps can cost you money or extend your account longer than necessary. You deserve better, which is why we flag the most common traps.

Mistake 1: cancelling through the wrong method

You cannot cancel Citywide Internet through a third-party app store, Google Play, or web portal. The only valid methods are phone, email, or registered mail to the PO Box address. If you attempt cancellation any other way, it will not be recorded in Citywide Internet's system, and your account will remain active. You will continue to be billed, and the company will deny knowledge of your cancellation request.

Mistake 2: not requesting written confirmation

A verbal cancellation over the phone is not enough. Always ask the representative to send you an email confirmation that includes your cancellation date and account number. Without this, you have no proof you cancelled, and Citywide Internet can claim you never called. Written confirmation takes 2 minutes and protects you completely.

Mistake 3: missing the 30-day equipment return deadline

You have 30 days from your cancellation date to return the modem. If you miss this window, Citywide Internet will charge you a replacement fee of $150 to $300. This fee can appear on your final bill or be sent to a collections agency. Return the equipment immediately after cancellation and track the shipment. Do not wait.

Mistake 4: assuming cancellation will stop recurring billing automatically

Cancellation does not always stop billing right away. You must monitor your account and verify that no charges appear after your termination date. If charges continue, contact Stopee for help escalating the dispute. Do not assume the company will fix it on its own; take action within 30 days.

Mistake 5: not checking your final bill for pro-rated credits

Your final bill should show a credit for unused service. Review it carefully to ensure the pro-ration was calculated correctly. If it was not, contact Citywide Internet immediately with the calculation and supporting evidence. The longer you wait, the harder it becomes to dispute.

Your cancellation checklist for citywide internet

Use this checklist to ensure you have completed every step correctly and have all necessary documentation.

Contact citywide internet for cancellation

If you are cancelling by mail, use the address below. For phone or email, refer to your Service Terms document or your most recent bill for contact details.

Mailing address for cancellation notice (registered mail only):
City Wide Communications Inc.
PO Box 38093
Dartmouth, NS B3B 1T0
Canada

Warning: This is the only address Citywide Internet's Service Terms specify for cancellation notices. Do not use any other address listed on your bill, as cancellation mail sent elsewhere may not be processed.

Final thoughts on cancelling citywide internet with confidence

Cancelling internet service does not have to be stressful or confusing. Citywide Internet is a straightforward provider with a fair refund policy and no contract lock-in. By following the steps in this guide, requesting written confirmation, and tracking your modem return, you eliminate almost all cancellation risk. Stopee recommends using the registered mail method if you want the strongest paper trail, or combining a phone call with an email follow-up if you prefer speed. Either way, you have the control and the documentation to back up your decision. If you encounter any resistance from Citywide Internet or see unauthorized charges after cancellation, escalate immediately to the CRTC. Stopee has helped thousands of consumers cancel their internet service cleanly and get every dollar of credit they earned. You can do the same.