Manage Glo

How to cancel your glo subscription: step-by-step guide for canadian members

What glo is and why you might want to cancel

Glo is a subscription-based fitness platform offering on-demand yoga, Pilates, meditation and fitness classes through its app and website. You can access classes via web browsers, iOS, Android and third-party platforms like Amazon and Roku. While Glo provides flexibility and instructor variety, your circumstances change-maybe you've found another platform that suits you better, your budget has tightened, or you simply want to pause your membership. Whatever your reason, Stopee is here to walk you through cancelling without frustration or hidden charges.

Understanding your situation before you cancel

Cancelling a digital subscription feels straightforward until you discover you've deleted the app instead of actually stopping the billing, or you've cancelled through the wrong platform entirely. This happens to thousands of Canadians every year. The key difference with Glo is that your cancellation method depends entirely on where you were billed-whether directly through Glo.com, Apple App Store, Google Play, Amazon or Roku. Cancel through the wrong channel and your money keeps flowing. Stopee has helped countless members avoid this exact trap.

Why timing matters for your cancellation

When you cancel Glo, your subscription is set to not renew at the end of your current billing period. You retain full access until that date arrives, so there's no immediate loss of service. However, if you cancel mid-cycle, Glo does not issue prorated refunds for unused time. This is why understanding when you cancel relative to your next billing date is critical-cancel a week before renewal and you've essentially paid for a week you won't use.

Glo pricing and membership plans in canada

Here are the current Glo membership options available to Canadian subscribers in CAD.

If you're on the annual plan at $319.99, cancelling early means forfeiting that larger upfront payment. This is another reason Stopee recommends knowing your exact billing date before you cancel.

How to cancel your glo subscription by platform

Your cancellation steps depend on which platform handles your billing-Glo.com, Apple, Google, Amazon or Roku. Follow the instructions for your specific setup.

Cancelling through glo.com (web browser)

If you signed up directly through Glo's website and pay Glo directly, this is your cancellation path.

1. Open a web browser and go to glo.com
2. Log into your account with your email and password
   • If you've forgotten your password, use the "Forgot password" link on the login screen
3. Click on your profile icon or "Account" in the top menu
4. Navigate to Settings or Account Settings
5. Find the Subscription or Billing section
6. Look for the button that says "Cancel subscription" or "Cancel your account"
7. Glo will ask you to confirm your cancellation and may offer a discount to stay
   • Review this offer carefully-it's optional and you can decline
8. Complete the cancellation by following the final confirmation prompts
9. You should receive a cancellation confirmation email within minutes
   • Save this email as proof of cancellation

Pro tip: Screenshot your confirmation screen before closing the browser. This gives you a backup if you need to dispute the charge later with your card issuer.

Cancelling through apple app store (iOS)

If you subscribed to Glo through your Apple ID on iPhone or iPad, you cannot cancel inside the Glo app. You must use Apple's subscription management system.

1. Open the Settings app on your iPhone or iPad
2. Tap your Apple ID at the top of the screen
   • This may show your name or your email address
3. Select Subscriptions
4. Find Glo in the list of active subscriptions
5. Tap on Glo to open its details
6. Tap "Cancel subscription" or "Cancel free trial" (depending on your status)
7. Apple will ask you to confirm your cancellation reason (optional feedback)
8. Tap Confirm to complete the cancellation
9. You'll see a confirmation message saying your subscription will end on a specific date
   • This date is the end of your current billing cycle

Warning: Deleting the Glo app from your device does not cancel your subscription. You must complete these steps through Apple Settings, or your payment method will be charged when your next billing cycle arrives.

Cancelling through google play (Android)

If you subscribed on an Android device through Google Play Store, manage your cancellation directly in the Google Play app or website.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select Manage subscriptions or Subscriptions
4. Tap Glo from your active subscriptions list
5. Tap "Cancel subscription"
6. Confirm the cancellation by following the prompts
7. You should receive a confirmation email from Google Play

Alternatively, you can manage your Google Play subscriptions through your web browser by visiting play.google.com/store/account/subscriptions. Log in with your Google account, find Glo, and click "Cancel."

Cancelling through amazon (Fire devices and web)

If you access Glo through Amazon or a Fire device, cancel through your Amazon subscription settings.

1. Visit amazon.com (or amazon.ca for Canadian accounts) in a web browser
2. Log into your Amazon account
3. Go to Account > Subscribe & save or Your content and devices
4. Find Subscriptions and locate Glo
5. Click "Cancel" next to the Glo subscription
6. Confirm the cancellation when prompted

Pro tip: Amazon subscriptions often offer a discounted rate to pause rather than cancel permanently. If you think you'll return to Glo later, consider pausing your subscription instead.

Cancelling through roku

If you subscribed through Roku, manage your subscription in your Roku account settings.

1. Visit roku.com and log into your Roku account
2. Go to Subscriptions or My channels & subscriptions
3. Find Glo in your list of active subscriptions
4. Click "Cancel" next to Glo
5. Confirm when prompted

You retain access to Glo content through Roku until the end of your current billing period, even after cancellation.

What happens immediately after you cancel

Once you've cancelled through the correct platform, your subscription enters a "non-renewal" state. Here's what you should expect.

Your access and account status

After cancellation, you can continue using Glo for the remainder of your current billing cycle at no additional cost. Your account login details, saved preferences, favourite classes and custom playlists remain intact unless you request full account deletion. Glo does not automatically erase your profile-you keep it in case you decide to resubscribe later. Your billing method stops receiving charges after your final renewal date passes.

Pro tip: Test your login credentials a few hours after cancelling to confirm your account is still accessible. Some platforms experience delays, so checking early prevents last-minute confusion.

Email confirmations to monitor

You should receive at least one cancellation confirmation email from the platform where you cancelled (Glo, Apple, Google, Amazon or Roku). Check your email inbox and spam folder for this confirmation. If you don't receive confirmation within 24 hours, contact the platform's support team to verify cancellation. Many Canadians later discover their "cancellation" didn't actually process because the confirmation email landed in spam.

Refund policy and what stopee recommends

Understanding Glo's refund stance is crucial before you cancel, especially if you're hoping to recover unused subscription time.

Glo's stated non-refundable policy

Glo's standard policy states that all subscription payments are non-refundable, including for partially used billing periods or early cancellations. If you cancel on day 5 of a 30-day cycle, you do not receive a refund for the remaining 25 days. Glo has no automatic 14-day cooling-off refund window built into its policy for digital subscriptions.

Third-party platform refunds (Apple, google, amazon, roku)

If you subscribed through Apple App Store, Google Play, Amazon or Roku, Glo cannot process refunds because it has no direct access to those billing systems. Any refund request must go through the platform where you were charged:

• Apple: Contact Apple Support or request a refund through the App Store within 14 days of the charge
• Google: Request a refund through Google Play within 48 hours of purchase
• Amazon: Contact Amazon customer service to dispute the charge
• Roku: Contact Roku support for refund eligibility

Each platform has its own refund window and approval process, so act quickly if you've just charged a subscription and want your money back.

When you might have grounds for a refund

Even though Glo says payments are non-refundable, Canadian consumer protection law may give you additional rights. If you were charged without clear disclosure of the non-refundable terms, or if Glo failed to deliver the service you paid for, you have grounds to dispute the charge. Additionally, if you cancelled before your trial period ended and were still charged, this may violate distance selling regulations in your province.

Stopee recommends documenting everything: screenshot your confirmation, save confirmation emails, and keep records of when you cancelled relative to your billing date. This evidence strengthens your position if you need to dispute with your card issuer.

Your consumer rights and protections in canada

Canadian consumer protection laws provide safeguards that may override Glo's non-refundable policy in certain situations.

Distance selling and the 14-day cooling-off period

If you purchased your Glo subscription online and live in certain Canadian provinces, distance selling rules may entitle you to a 14-day withdrawal period. This applies primarily to contracts formed at a distance (no face-to-face negotiation). However, digital services can be exempt from this protection if you explicitly agreed to begin using the service immediately. When you accept Glo's terms and start watching classes right away, you may waive this 14-day window. That said, if Glo did not clearly state this waiver at the time of purchase, you may still have grounds to claim the 14-day period.

Unauthorized charges and billing disputes

If Glo continues charging you after you've cancelled through the correct channel, or if you were charged without authorizing a renewal, you have the right to dispute that charge with your credit card issuer or bank. In Canada, you can file a chargeback claim (in the US and internationally termed a "dispute"). Your card issuer will investigate and typically reverses unauthorized or incorrectly processed charges within 30 to 60 days.

Stopee advises keeping cancellation confirmations for at least 90 days after your final renewal date. If an unexpected Glo charge appears, you'll have proof you cancelled.

Provincial consumer protection offices

If Glo refuses to acknowledge your cancellation or disputes your refund claim unreasonably, escalate to your provincial consumer protection authority:

• Alberta: Fair Trading Act complaints via Service Alberta
• British Columbia: Consumer Protection BC
• Ontario: Consumer Protection Act enforced by Service Ontario
• Quebec: Office of the Protecteur du consommateur
• Other provinces: Check your provincial government website for the equivalent office

Filing a formal complaint with your provincial authority creates a record and often motivates companies to resolve disputes faster.

Common mistakes that delay your cancellation

Cancelling a subscription sounds simple until a small misstep leaves you paying for another month. Here are the traps Stopee sees repeatedly.

Deleting the app instead of cancelling the subscription

This is the single most common error. You delete Glo from your phone, assume your subscription has ended, then discover a charge on your credit card a month later. Deleting an app does absolutely nothing to stop billing-it only removes the app from your device. Your subscription remains active in the background, and your payment method continues to be charged on schedule. Always cancel through the platform's account settings (Glo.com, Apple, Google, Amazon or Roku), not through app deletion.

Cancelling through the wrong platform

If you subscribed through Google Play but try to cancel directly on Glo.com, your cancellation won't process because Glo has no authority over Google Play subscriptions. The system simply ignores your request, and the charge continues. Identify where you were billed by checking your credit card statement or bank app-look for the charge description (Glo, Apple, Google, Amazon or Roku). Then cancel through that exact platform.

Cancelling too late in your billing cycle

If you cancel one day before your renewal date, you've just paid for another full cycle. While you retain access through that period, you've essentially wasted money if you no longer want the service. Plan your cancellation for at least 5 business days before your next renewal date to avoid this surprise charge.

Not saving your cancellation confirmation

The confirmation email or screen is your only proof that you cancelled. If you lose it and Glo charges you again, you'll struggle to prove you tried to stop it. Screenshot your confirmation screen immediately, and save the confirmation email somewhere you can find it later (separate folder, cloud storage, printed copy). Stopee recommends keeping these records for three months after cancellation.

Ignoring the "discount to stay" offer

Many subscription platforms, including Glo, show a discounted rate when you attempt to cancel. If you're genuinely done with the service, do not be swayed. Accepting the discount just delays your cancellation and restarts a billing cycle. If you want to cancel, proceed through the full cancellation flow without accepting promotional offers.

Checklist before you hit cancel

Use this checklist to ensure your cancellation goes smoothly.

After your final renewal date: what to do next

Cancellation is not truly complete until your billing cycle ends and your final payment is processed. Here's what happens in that final window.

Your access during the final billing period

From the day you cancel until the end of your current billing cycle, you have full access to all Glo classes, features and content. Use this time to download any notes, favourite your preferred instructors or classes, or save any playlists you want to remember. Once your access expires, you can no longer watch new content unless you resubscribe.

What to do on your final access date

A few days before or on the date your access ends, Glo may send a "your access is expiring" email. This is normal. Log in one more time to confirm your account is offline and that no unexpected charges are pending. If you see a new charge on your billing statement within two weeks of your final access date, contact the billing platform immediately-a cancellation may have failed to process.

Reactivating your account later

If you delete your Glo account entirely during cancellation, you lose access to your account history, preferences and saved playlists. If you think you might return to Glo later, do not request account deletion. Simply let your subscription expire. You can reactivate by logging back in and resubscribing anytime. Stopee recommends keeping your account inactive rather than deleting it, giving you the option to return without starting from scratch.

Why stopee exists and how we help you

Subscription services often rely on confusion and complexity to keep your money flowing. Cancellation is intentionally buried in settings, refund policies are stated in vague language, and billing platforms (Apple, Google, Amazon) create additional friction by standing between you and the service provider. Stopee cuts through this. We provide clear, step-by-step cancellation guides tailored to your country, language and service. We flag consumer rights you may not know you have. We've helped thousands of consumers cancel unwanted subscriptions without losing money to avoidable mistakes.

How stopee supports your cancellation

When you visit Stopee.com, you get guides specific to your service and region. We include pricing breakdowns, refund law explanations, and exact platform-by-platform cancellation steps-the information services like Glo often hide or obscure. Our articles are updated regularly as platforms change their cancellation flows. You're reading one of those guides right now. If your cancellation experience differs from these steps, let us know so we can keep this guide current for other Canadians.

Cancelling a subscription should not require a degree in digital navigation or an email chain with support staff. You have the right to cancel easily, and Stopee exists to make sure you understand exactly how.

Contacting glo if you need escalation

If you've followed these cancellation steps and your subscription continues charging, or if Glo refuses to honour a cancellation request, escalate your issue directly.

Glo support contact information

Glo provides customer support through its help centre and email. Visit support.glo.com for account, billing and cancellation questions. You can also email Glo's support team directly if you need a response in writing (helpful for documentation if you later dispute a charge).

For billing disputes specifically, include your account email, the date of the charge you're disputing, your cancellation confirmation details and a clear explanation of the issue. Request a response in writing within 14 days.

Escalation if glo doesn't respond

If Glo support does not resolve your issue within 14 days, file a complaint with your provincial consumer protection office (listed earlier in this guide). You can also contact your bank or credit card issuer to dispute the charge directly if you believe you were billed after your cancellation. Your financial institution has a legal obligation to investigate unauthorized or disputed charges.

Throughout this process, Stopee is here as a resource. Our guides exist to empower you with knowledge-knowledge that companies would prefer you didn't have. Your cancellation is your right, not a privilege to be earned. Stopee has helped thousands of consumers cancel subscriptions like Glo with confidence, and we're committed to supporting your cancellation journey from start to finish.