Manage Hushed

How to cancel hushed and recover your secondary phone number

Understanding hushed before you cancel

Hushed is a mobile app that gives you temporary or permanent secondary phone numbers for calling and texting across North America. You can use it to separate work conversations from personal ones, protect your privacy, or manage multiple business lines without juggling different devices. Plans range from pay-as-you-go options to unlimited monthly subscriptions, with pricing displayed in US dollars but charged in CAD through Canadian app stores.

Before you cancel, it helps to know exactly what you're paying for and what happens to your number and data once you step away. At Stopee, we've guided thousands of Canadians through subscription cancellations, and we know that understanding the full picture-including refund policies and your legal rights-makes the process smoother and less stressful.

Why canadians cancel hushed

You might cancel Hushed because the monthly cost no longer fits your budget, you've found a competitor that better suits your needs, or you simply no longer need a secondary number. Some users cancel after a trial period, while others step away because of poor call quality, limited features, or customer service issues. Whatever your reason, you have consumer protections in Canada that may give you options Hushed doesn't advertise.

Key facts about hushed pricing in canada

Hushed displays prices in US dollars on its website, but Canadian app store listings convert these to CAD with exchange rate fluctuations and applicable taxes added at checkout. A monthly unlimited plan costs around C$6.99 to C$7.00, while the annual unlimited plan can run C$210 to C$244 depending on the exchange rate on the day you purchase. Understanding your exact billing amount matters because it affects how much you might recover if you have grounds for a refund.

Hushed plans and pricing breakdown

Here's what Hushed charges Canadian subscribers across its most common plans.

Notice that annual plans offer better value per month, but also lock you in longer. If you're on a monthly plan and want to cancel, you'll have fewer days of unused service to negotiate.

Your consumer rights in canada and why they matter

Canadian consumer protection law gives you specific rights when dealing with subscription services, even if Hushed's terms try to limit them.

What consumer law says about hushed cancellations

Under the Consumer Protection Act (which applies in Ontario and similar laws across other provinces), you have the right to cancel a subscription within a reasonable period if the service fails to meet its advertised standards. Hushed's standard terms state that cancellation stops future renewals but does not issue refunds for unused portions of your current billing period. However, if Hushed has failed to deliver the service you paid for-poor call quality, repeated outages, or misleading features-you may have grounds to request a refund regardless of what the terms say.

Additionally, if you signed up through an app store (Apple App Store or Google Play), you have 14 days to request a refund directly from Apple or Google, not from Hushed. This is separate from Hushed's own refund policy and often more successful.

When to escalate beyond hushed support

If Hushed refuses a refund you believe you're entitled to under consumer law, you can escalate to your provincial consumer protection office. In Ontario, that's the Ministry of Government and Consumer Services. In British Columbia, it's the Office of the Residential Tenancy Factum (for disputes) or the Consumer Protection BC branch. Other provinces have similar bodies. Stopee recommends documenting every exchange with Hushed support before you escalate; screenshots and email records are your strongest evidence.

Most companies, including Hushed, will reverse a decision once they see you're serious about filing a complaint with a government authority. This leverage is real, and you should know about it before you cancel.

How to cancel hushed step by step

The cancellation process depends entirely on where you bought your subscription: through the Apple App Store, Google Play, or directly via credit card on the Hushed website.

Cancel hushed on iPhone (Apple app store)

If you subscribed through the App Store, you must cancel there-Hushed cannot do it for you.

1. Open the Settings app on your iPhone.
2. Tap your name at the top of the screen, then select Subscriptions.
3. Find and tap Hushed.
4. Tap Cancel Subscription (or "Delete" on older iOS versions).
5. Confirm when prompted.

Pro tip: Cancel at least 24 hours before your renewal date. This stops future charges but keeps your Hushed number active until the current billing period ends. You won't get a refund for the days left in the current period, but you will keep service until your paid time expires.

Warning: App Store refunds are separate from Hushed refunds. If you cancelled more than 14 days ago and still see a charge, contact Apple directly at reportaproblem.apple.com-they handle refunds for App Store subscriptions, not Hushed.

Cancel hushed on android (Google play)

Android users follow a similar path through Google Play, which also controls your subscription independently of Hushed.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Manage subscriptions.
4. Tap Hushed.
5. Tap Cancel subscription.
6. Confirm your cancellation by tapping Yes, cancel (or similar wording).

Pro tip: Like the App Store, cancel at least 24 hours before your renewal date to avoid an extra charge. Google Play will let you keep your subscription active until the end of the current paid period.

Warning: Google Play refunds are also separate from Hushed. If you initiated a cancellation but still see charges after 48 hours, contact Google Play support directly at support.google.com/googleplay. They can issue a refund within 14 days of purchase if the charge was unauthorized or the service failed.

Cancel hushed via credit card (web subscription)

If you paid Hushed directly with a credit card rather than through an app store, you must cancel through the Hushed website or app.

1. Visit the Hushed website or open the Hushed app on your device.
2. Sign in with your account email and password.
3. Navigate to Account or Settings.
4. Select Subscriptions or Billing (wording varies by app version).
5. Find your active subscription and tap Cancel or Downgrade.
6. Confirm the cancellation.

Pro tip: Cancel before your renewal date. Hushed will stop charging you after the current billing period ends, but you'll retain full access to your Hushed number and service until that date passes.

Warning: Hushed does not issue refunds for unused portions of your billing period. If you're halfway through a monthly subscription and cancel, you lose the refund rights unless you qualify for a full-service failure or have grounds under consumer law. Stopee recommends cancelling as close to your renewal date as possible to minimize wasted days.

What happens to your hushed number and data after cancellation

Cancelling Hushed doesn't instantly delete your account or phone number, and understanding what persists is important for your privacy.

Your hushed number after cancellation

When your billing period ends after cancellation, your Hushed number becomes inactive but isn't immediately recycled. Hushed may reassign inactive numbers to other users after a period (typically 30 to 90 days, though Hushed doesn't publicly specify an exact timeline). If privacy is your concern-for example, you've shared your Hushed number with contacts you no longer want to reach you-note that the number could eventually be reused, and someone else might receive calls or texts meant for you.

If you need to delete your account entirely and prevent any future use of your number, contact Hushed support at support@hushed.com and request account deletion. Include your email and account details. Stopee advises explicitly mentioning privacy concerns; Hushed may expedite number deletion if you explain why.

Your account data and settings

Cancelling your subscription does not automatically wipe your account or message history. Your login credentials, conversation threads, and any saved contacts remain in Hushed's system unless you manually delete them or request full account deletion. If you're concerned about data retention, delete individual conversations from the app before your billing period ends, and then request account deletion via support@hushed.com.

Hushed refund policy and your options

Hushed's baseline refund policy is restrictive, but you have leverage that the company doesn't always volunteer.

What hushed says about refunds

Hushed does not issue refunds or credits for unused portions of your subscription. Once you've paid for a billing period-whether monthly or annual-that money is gone. Hushed's reasoning is that they provide service access for the full period regardless of whether you use the number. This applies to both web subscriptions and app-based purchases.

When hushed will consider a refund

If you cancel due to a service failure, accidental purchase, or a genuine error on your part, contact Hushed support at support@hushed.com. Hushed reports responding within one business day. Be clear about what went wrong and why you believe you deserve a refund. Include the date of purchase, your billing amount, and any screenshots of the problem (e.g., repeated failed calls or promised features that don't work).

Hushed does not guarantee a refund in these cases, but a polite, well-documented request often succeeds where a simple cancellation doesn't. Frame your request as "I purchased X on [date], experienced [specific problem], and the advertised feature didn't work as described" rather than "I changed my mind."

App store and google play refund windows

If you bought Hushed through the Apple App Store or Google Play, you have a separate refund window: 14 days from the date of purchase. You can request a refund directly from Apple or Google without asking Hushed's permission. Apple processes refunds via reportaproblem.apple.com, and Google handles them at support.google.com/googleplay. These requests often succeed because app store refund policies take precedence over individual app policies.

Pro tip: If you want a refund and bought via an app store, always contact Apple or Google first. Hushed's "no refund" stance doesn't apply to app store transactions. Stopee has seen dozens of successful refunds this way when direct appeals to Hushed failed.

Common mistakes when cancelling hushed

Cancelling a subscription feels straightforward until something goes wrong-and then it's frustrating and expensive. Here are the traps we see Canadians fall into.

Mistake 1: cancelling on the wrong platform

Many users have subscriptions on multiple platforms without realizing it. You might have started on the Apple App Store, then later added a Google Play subscription for Android, or activated a direct credit card plan. Cancelling one doesn't cancel the others. Check all three platforms-App Store, Google Play, and the Hushed website-and cancel any active subscriptions you find. One forgotten subscription can cost you C$7 to C$20+ per month.

Mistake 2: not cancelling early enough

The window between cancellation and your next renewal charge is often smaller than you think. Most platforms require cancellation at least 24 hours before your renewal date. If you cancel at 11 PM and your subscription renews at midnight, you might still be charged. Stopee recommends cancelling at least three days before your renewal date to avoid any margin for error, especially if time zones are involved (Hushed often uses US time).

Mistake 3: expecting a partial refund

Hushed's policy is no refunds for unused time. If you pay C$210 for an annual plan and cancel after three months, you don't get C$157.50 back. This is where consumer law and app store refund windows become critical. If you have grounds for a refund (service failure, false advertising, or a purchase within 14 days), pursue it. Otherwise, accept that the money is gone and use the lesson to cancel closer to your renewal date next time.

Mistake 4: ignoring the confirmation email

After you cancel, check your email for a confirmation from Hushed, Apple, or Google Play. A missing confirmation might mean your cancellation didn't process. If you don't see one within 24 hours, log back into your account and verify that the subscription is marked as cancelled. Sometimes the app's display lags behind the backend, so check multiple times over a few days.

After you cancel: what to watch for

Cancelling is the start of the process, not the end. The weeks after cancellation often reveal problems that are easy to fix if you catch them early.

Monitor your billing for the next 60 days

After your current billing period ends, watch your credit card or bank statement for any charges from Hushed. If you see a charge after your cancellation date, it's a billing error. Contact your bank or credit card company first to dispute the charge. Most financial institutions will reverse unauthorized recurring charges within 30 days. Then contact Hushed to confirm the error and request a full reversal plus any applicable fees your bank charged you for the dispute.

Pro tip: Save your cancellation confirmation email and a screenshot of your account showing the cancelled status. You'll need these if Hushed or your bank questions the dispute.

Verify your hushed number is still active

Your Hushed number should work until the end of your paid period. Test it by sending yourself a text or making a short call to confirm it's still functional. If your number stops working before your billing period ends, that's a service failure on Hushed's part and grounds for a refund. Contact support@hushed.com immediately with details of when the number stopped working, and request a pro-rata refund for the unused days.

Plan what to do with contacts and forwarding

If your Hushed number was actively used, consider how you'll handle incoming calls and texts to that number after cancellation. Send a final message to key contacts via your primary number: "I'm leaving this secondary number as of [date]. Reach me at [your primary number] instead." This prevents confusion and protects you from the number being reassigned and receiving calls meant for you.

Checklist: cancelling hushed safely

Use this checklist to ensure you've covered every step and won't face surprise charges or service interruptions.

• Confirm where you're subscribed: App Store, Google Play, or Hushed website (or multiple platforms).
• Note your renewal date and exact billing amount from your last receipt.
• Cancel on each platform at least 24 hours before renewal (ideally three days early).
• Verify the cancellation is marked as complete in your account settings on each platform.
• Check your email for a cancellation confirmation from each service within 24 hours.
• If you need a refund, gather evidence of the problem (screenshots, dates, conversation threads).
• Contact Hushed at support@hushed.com or your app store's support team if you're eligible for a refund.
• Monitor your credit card for charges for the next 60 days after cancellation.
• Test your Hushed number near the end of your billing period to ensure it's still active.
• Request account deletion from support@hushed.com if you want your data wiped.

Comparing hushed to alternatives before you cancel

If you're on the fence about cancellation, it's worth comparing Hushed to other secondary phone number services to confirm you're making the right choice.

Hushed competes well on price and unlimited domestic calling, but if you're cancelling because of call quality or customer service, one of these alternatives might suit you better. Do a trial with another service before you fully disconnect from Hushed; that way you won't regret the switch.

Need help cancelling hushed?

Cancelling a subscription should be simple, but Hushed's multi-platform setup and restrictive refund policy often complicate it. If you're struggling to cancel, unsure whether you're eligible for a refund, or facing unexpected charges, Stopee is here to help. Stopee has guided thousands of Canadian consumers through subscription cancellations, and we know the tricks that services use to keep you paying.

Visit Stopee (stopee.com) to explore step-by-step cancellation guides for Hushed and hundreds of other services. Our team can help you navigate consumer law, escalate disputes with companies, and recover money you shouldn't have been charged. Stopee believes you should control your subscriptions-not the other way around.

If you've already cancelled and still see charges, or if Hushed refuses a refund you're entitled to, Stopee can help you file a complaint with your provincial consumer protection authority or dispute the charge with your bank. You have more power than you think.

Contact hushed support directly

For account-specific issues, reach out to Hushed at support@hushed.com. They aim to respond within one business day. Include your subscription details, the date of purchase, your account email, and a clear description of your issue. Mention consumer protection laws if you're requesting a refund; companies often take requests more seriously when legal rights are involved.

Cancelling Hushed doesn't have to be a hassle. With the right process and knowledge of your rights, you'll be free of unwanted charges and ready to move on. Stopee is with you every step of the way.