Manage Likewize

How to cancel likewize and reclaim your device protection in canada

Understanding likewize device protection

Likewize is a global device protection and repair service partner that works with Canadian retailers and mobile carriers to cover your phone or tablet against accidental damage, malfunctions, loss, and theft. You pay a monthly subscription, file claims when something goes wrong, and access repair booking through their customer-care channels. If you bought your plan through Newegg, a carrier, or directly from Likewize, your cancellation process and refund eligibility differ-and that's where most people get confused.

The good news: canceling Likewize is straightforward once you know your plan type and timing. At Stopee, we've helped thousands of Canadians navigate subscription cancellations like this one, and we're here to walk you through every step so you avoid fees and claim back what you're owed.

Why canadians cancel likewize

People cancel device protection for many reasons: they've paid off their device, switched to a newer phone, found a better plan elsewhere, or simply realized they never use the coverage. Whatever your reason, you have consumer rights that protect you in Canada-and Likewize must honor them.

Your cancellation options at a glance

Before you cancel, identify where you bought your Likewize plan. Your entry point determines your cancellation method, refund window, and final payout. Stopee recommends confirming your plan type before submitting any cancellation notice.

Your consumer rights when canceling likewize

Canada's consumer protection framework gives you statutory rights that apply to distance sales and online contracts.

The cooling-off period: your 14-day safety net

Under federal and provincial consumer protection laws, you typically have a 14-day cooling-off period to cancel distance contracts-including online purchases and phone orders. This period starts from the date you received your confirmation or the contract date, whichever is later. You do not need to provide a reason, and you're entitled to a full refund (minus any services already delivered) within this window. If Likewize resists a refund within 14 days, cite your province's consumer protection act as your legal lever.

Newegg-linked plans: the 30-day advantage

If you purchased your Likewize plan through Newegg in Canada, you're entitled to a full refund if you cancel within 30 days through Newegg customer service. This is more generous than the 14-day statutory window and overrides Likewize's own terms. After 30 days, refunds become prorated-meaning Likewize reduces your payout by any claim expenses or services already provided.

Trade-in and apple Trade-In processes

If you enrolled Likewize as part of a device trade-in or Apple Trade-In program, Likewize will either return your original device or pay you the revised quotation if they cannot locate it or you don't respond within 14 working days. Keep all correspondence-these timelines are strict and determine your refund.

How to cancel likewize: step-by-step by plan type

Your cancellation method depends on where you signed up and whether you need a refund or just want to stop billing.

Cancel a direct likewize plan

If you subscribed directly through Likewize (not via a retailer), use one of these three methods. Likewize confirms cancellation on the date they receive your notice, so keep proof of submission.

1. Email cancellation (fastest).
   • Open your email client and compose a new message to Cancellation@Likewize.com.
   • Include your full name, phone number, device brand, model, and IMEI number (visible in your device settings or on your invoice).
   • Write a brief statement: "I request immediate cancellation of my Likewize device protection plan, effective upon receipt."
   • Send the email and screenshot the sent message for your records.
   • Expect a confirmation email within 2 to 5 business days. Pro tip: Likewize may send confirmation to the email address linked to your account, so check your spam folder.
2. Phone cancellation (speak to a human).
   • Call Likewize customer care at 1-844-376-7726. Have your account details and IMEI ready.
   • Confirm the representative logs your cancellation request and provides a reference number.
   • Ask for a confirmation email. Jot down the representative's name, date, and time of call.
   • Pro tip: Call during business hours (typically 9 a.m. to 5 p.m. EST) to avoid long hold times.
3. Written notice by mail (legal strongest).
   • Print or handwrite a letter stating your name, phone number, device brand, model, and IMEI, and your request for cancellation.
   • Address it to: Likewize Device Protection, 120 East Beaver Creek Road, Suite 202, Richmond Hill, ON L4B 4V1.
   • Send it by registered mail with signature confirmation (A/R or "Accusé de Réception" in Québec). This costs about $10 to $15 and creates a legal proof of delivery.
   • Keep the tracking number and receipt. Cancellation takes effect when Likewize receives your letter.
   • Warning: Regular mail can take 5 to 10 business days and may get lost. Registered mail is worth the cost.

Cancel a newegg-linked likewize plan

Your cancellation and refund depend on whether you're within the first 30 days.

1. Within 30 days: cancel through Newegg.
   • Log into your Newegg account and navigate to your purchase history or "My Protections."
   • Find your Likewize plan and select "Cancel" or "Request Refund."
   • Follow Newegg's on-screen prompts. You'll receive a full refund to your original payment method.
   • Processing takes 5 to 10 business days. Stopee recommends submitting your refund request as close to day 25 as possible to avoid any processing delays.
2. After 30 days: contact Likewize for a prorated refund.
   • Call Likewize customer care at 1-877-680-1027 (note: this number differs from the direct-plan number).
   • State your Newegg order number, Likewize plan details, and cancellation request.
   • Ask for a prorated refund calculation. Likewize will deduct any claim expenses or services already provided.
   • Expect the refund within 10 to 15 business days once Likewize processes your request.

Cancel a likewize repair booking

If you've scheduled a repair but want to cancel the appointment, use Likewize's booking management portal.

1. Log into your Likewize account and locate your active repair booking.
2. Click "Manage Booking" and select "Cancel This Appointment."
3. Give at least 24 hours' notice. Cancellations or changes made within 24 hours of your appointment will incur a $99 cancellation fee.
4. Pro tip: If you absolutely must cancel within 24 hours, call Likewize customer care immediately and explain your situation-they sometimes waive the fee for emergencies.

Likewize pricing: what you're canceling

Understanding your plan cost helps you calculate your refund and decide whether canceling makes sense.

Why prices vary

Your monthly cost depends on your device brand, model, age, and the retailer or carrier. Newer flagships cost more to insure. Older devices cost less. These variations mean your refund calculation will be unique to your account.

What happens after you cancel likewize

Cancellation isn't the end-you have immediate obligations and ongoing considerations.

Coverage ends immediately

The moment Likewize receives your cancellation notice, your coverage stops and you cannot file new claims. Any damage, loss, or theft occurring after cancellation is not covered. Outstanding claims already in process will be handled according to policy terms, but they may delay or reduce your refund. If you have a pending claim, consider waiting until it's resolved before canceling.

Billing stops, but charges may still apply

Likewize stops recurring billing after cancellation, but charges already processed or pending may still appear on your statement for one or two billing cycles. This is normal. If you're charged after your cancellation date, contact Likewize and request a reversal-keep your cancellation confirmation as proof.

Account records are retained

Likewize retains your account and transaction records for operational, billing, and legal reasons. You cannot delete your account, but your data is protected under Canada's privacy laws. If you want details on what Likewize stores about you, submit a privacy access request (your province's privacy commissioner can help).

Expect a confirmation

You should receive a cancellation confirmation by email or mail within 5 to 10 business days. If you don't receive it, follow up directly. Pro tip: Save every email and document related to your cancellation-these are your proof of submission if Likewize disputes your request later.

Refunds: will you get your money back?

Refund eligibility depends on how long you've had the plan and whether services were delivered.

Full refunds: when you're entitled to them

You are entitled to a full refund (minus any claims already paid) if you:

• Cancel within 14 days of purchase (statutory cooling-off period in most Canadian provinces).
• Cancel a Newegg-linked plan within 30 days through Newegg customer service.
• Were charged twice by mistake or auto-enrolled without your consent.

Prorated refunds: the standard after 30 days

After 30 days, Likewize calculates a prorated refund based on how many days you used the plan. They deduct:

• Any claim payouts or repair costs already covered.
• Any service or assessment fees charged by Likewize.
• Days of coverage already provided.

For example, if you paid $200 for a year and cancel after 6 months with no claims, you'd typically receive around $100. However, if you filed one $150 claim, that $150 is deducted, and you'd owe Likewize money instead.

Refund processing timeline

Once Likewize approves your refund, they process it to your original payment method within 5 to 10 business days. Your bank or card issuer may take an additional 3 to 5 business days to credit the money. In total, expect 10 to 15 business days from cancellation to seeing the refund in your account.

Pro tip: Monitor your bank account daily during this window. If the refund doesn't appear after 15 days, contact Likewize with your confirmation number and request a status update.

No refund for repair booking cancellations within 24 hours

If you cancel a repair appointment with less than 24 hours' notice, Likewize charges a $99 cancellation fee. This is non-refundable unless you dispute it and Likewize agrees to waive it.

Common mistakes when canceling likewize

Canceling a subscription feels straightforward, but small oversights can delay your refund or trap you in renewed billing. Here's what Stopee sees go wrong most often.

Mistake 1: forgetting your IMEI number

Your IMEI (International Mobile Equipment Identity) is a unique 15-digit code that identifies your device. Likewize requests it on every cancellation method to match your account. If you don't provide it, your cancellation may be rejected or delayed.

Find your IMEI: On most phones, dial *#06# and the code appears on screen. Or check your device settings (Settings > About Phone > IMEI) or your original invoice.

Mistake 2: assuming email alone is proof

Email cancellation is quick, but it's also easy for Likewize to claim they "never received" your message. If you email Cancellation@Likewize.com, screenshot your sent message and Likewize's eventual reply. Better yet, send a registered letter for legal proof-Stopee strongly recommends this if you expect resistance.

Mistake 3: ignoring the 24-hour repair cancellation deadline

If you've booked a repair and cancel within 24 hours, you'll face a $99 fee. Many people don't realize this and lose money they could have saved by canceling online earlier. Check your repair booking date now-if you're close to 24 hours, cancel immediately.

Mistake 4: expecting immediate coverage termination on pending claims

You cannot cancel Likewize and still claim a repair for damage that occurred before your cancellation date. But you CAN file a claim for damage that occurred while you were covered, even if the claim is filed after cancellation. Likewize honors these claims but may deduct them from your refund. If you have a pending claim worth significant money, wait until it's resolved before canceling.

Mistake 5: not keeping records

Likewize may lose your cancellation request, claim your email was spam, or demand proof of submission. You won't win this argument without documentation. Save every email, phone confirmation number, registered mail receipt, and cancellation confirmation. Stopee advises treating this like a financial transaction-because it is one.

Cancellation checklist for likewize

Use this checklist to ensure you cancel correctly and protect your refund.

Escalation: what to do if likewize refuses to cancel

Most cancellations go smoothly, but occasionally Likewize claims they never received your request or disputes your refund eligibility. Here's how to escalate.

Step 1: follow up in writing

Send a follow-up email to Cancellation@Likewize.com referencing your original submission date and requesting written confirmation of receipt. Use a professional, calm tone and set a clear deadline: "Please confirm receipt of my cancellation request by [date 5 days away] or I will escalate to the consumer protection authority."

Step 2: contact your provincial consumer protection authority

If Likewize ignores you, file a complaint with your provincial consumer protection authority:

• Ontario: Ontario Ministry of Consumer Protection (serviceontario.ca).
• British Columbia: BC Consumer Protection Office (consumerprotectionbc.ca).
• Alberta: Alberta Fair Trading Act (fair-trading.alberta.ca).
• Québec: Office of the Protecteur du consommateur (opc.gouv.qc.ca).
• Other provinces: Search "[your province] consumer protection" for the relevant authority.

Provide your cancellation confirmation, proof of submission, and correspondence with Likewize. The authority will issue a formal complaint and pressure Likewize to respond.

Step 3: dispute the charge with your bank or credit card

If Likewize continues billing after cancellation, contact your bank or credit card issuer and dispute the charges. Provide your cancellation confirmation as evidence. Your bank can reverse unauthorized charges and may refund you within 30 to 60 days.

Contact likewize directly

Before escalating, try reaching Likewize through these official channels:

• Cancellation email: Cancellation@Likewize.com
• Phone (direct plans): 1-844-376-7726
• Phone (Newegg plans): 1-877-680-1027
• Mailing address: Likewize Device Protection, 120 East Beaver Creek Road, Suite 202, Richmond Hill, ON L4B 4V1

Final thoughts: canceling likewize is your right

Device protection plans are optional, and you're not locked in forever. Whether you're switching to a competitor, relying on your phone manufacturer's warranty, or simply deciding coverage isn't worth it, Likewize must process your cancellation promptly and fairly. Your consumer rights in Canada protect you, and Stopee is here to remind you that you have power in this transaction.

The key to a smooth cancellation is clear documentation, timely submission, and persistence. Identify your plan type, submit your request through the correct channel, and follow up within 10 business days to confirm receipt. If Likewize resists, escalate to your provincial consumer protection authority-they take dark patterns and unlawful billing seriously.

Stopee has helped thousands of Canadians cancel subscriptions like this one, recover owed refunds, and stop unwanted billing. If you run into obstacles with Likewize, visit Stopee.com for additional resources, template cancellation letters, and step-by-step guides tailored to your province. Your refund is waiting-now go claim it.