Manage Ting

How to cancel ting mobile and internet service in canada

Understanding ting and why you might want to cancel

Ting is a communications provider operating in Canada that offers mobile and internet services designed around flexible, pay-as-you-go pricing models. You choose what you use and pay accordingly, whether that is voice, text, or data on the mobile side, or fixed broadband through Ting Internet. The service appeals to cost-conscious Canadians who want transparency in their bills, but sometimes the service, coverage, or pricing no longer fits your needs. That is completely normal, and your decision to explore cancellation options deserves clear, step-by-step guidance.

At Stopee, we believe you should never feel trapped by a service provider. Whether Ting no longer meets your expectations, you have found a better deal elsewhere, or you simply want a break, cancelling your account should be straightforward. This guide walks you through every cancellation method Ting offers, what to expect after you cancel, refund rules, your consumer rights under Canadian law, and common mistakes to avoid. Stopee has helped thousands of Canadians exit service contracts cleanly and recover money they are entitled to-and we are here to help you do the same.

Why you might cancel ting

Your reasons for cancelling Ting are your own, but here are the most common scenarios we see at Stopee. You may have switched to another provider with better coverage in your area, found a cheaper plan elsewhere, experienced poor customer service or technical issues that Ting could not resolve, moved to a region where Ting does not offer service, or simply want to consolidate your services under one provider. Ting Mobile service was partially discontinued in early 2023, which means some features and apps you relied on may no longer be available. If you are using an older plan or feature set that Ting has phased out, cancellation might be your only option. Stopee recommends comparing your current costs with competing providers before you commit to cancellation, so you know exactly what you will save or spend on your next plan.

Ting's pricing structure

Understanding what you pay helps you decide whether to stay or go. Ting offers flexible mobile and internet services with no long-term contracts, which means you are free to cancel whenever you choose. Here is an overview of Ting's main offerings in Canada:

Ting does not lock you into annual plans, which is a consumer-friendly feature. However, their refund policies are strict, as you will see below. Before you cancel, log into your Ting account to check your current plan and any outstanding balance, because you must clear any unpaid charges before your cancellation can be processed.

Your consumer rights under canadian law

Before you cancel, you need to know what rights you have as a consumer in Canada, because they may override or enhance Ting's published policies. Stopee always recommends understanding the law in your corner, especially if Ting refuses to refund you or resolve a service dispute.

Consumer protection act protections

Canada's Consumer Protection Act and provincial consumer protection laws give you specific rights when you cancel services or return products. Under federal and provincial law, Ting cannot refuse to refund you for services that are defective, non-compliant with standards, or materially different from what was advertised. If Ting promised you coverage in your area and you cannot actually receive service, or if the internet speed is significantly slower than advertised, you have grounds to dispute non-refundable service charges. Additionally, if Ting charges you after you have cancelled, or if they retain money improperly, you can file a complaint with your provincial consumer protection authority.

Device purchases also fall under consumer protection law. If you purchased a phone from Ting and it arrived damaged or defective, Canadian consumer law typically entitles you to a full refund or replacement within a reasonable time, even if Ting's terms of service say "non-refundable." Ting's 48-hour RMA window for defective devices is stricter than what the law allows. Stopee recommends documenting the defect with photos and contacting Ting's support team immediately; if they refuse a refund, escalate to your province's consumer protection office.

Your escalation point if ting refuses

If Ting declines your refund request or cancellation becomes difficult, contact the consumer protection authority in your province. In Ontario, that is the Ministry of the Attorney General (Consumer Protection Unit). In British Columbia, it is the Consumer Protection BC office. Every province has one, and they can investigate complaints, mediate disputes, and force Ting to comply with the law. Stopee has seen many cases where a simple escalation letter from a provincial authority resolved what Ting's customer service team would not fix. Keep all emails and records of your communications with Ting, as these will support your complaint if you need to escalate.

How to cancel ting: step-by-step methods

Ting offers multiple cancellation paths depending on what service you use, and each one has its own timeline and requirements. Here are the exact steps you need to follow for each scenario.

Cancelling ting mobile via the web

This is the fastest way to cancel your mobile account and it takes about 10 minutes. Ting will deactivate your service within 48 hours, and you can reinstate it during that window if you change your mind.

1. Sign in to your Ting account at the Ting website using your email and password.
   • If you have forgotten your password, click "Forgot password?" and follow the email verification steps.
   • If you cannot access your account, contact Ting support before you proceed with cancellation.
2. Navigate to Account Settings by clicking your profile icon or account menu (usually in the top right corner of the dashboard).
   • Look for a section labeled "Mobile account," "Service settings," or "Billing."
3. Locate and click "Port out or cancel mobile service."
   • Ting will ask whether you want to port your phone number to another carrier or cancel outright.
   • If you plan to keep your number, select the port option and follow Ting's porting instructions. Do not let your account go inactive before the port completes, or you risk losing your number.
   • If you do not need your number, select "Cancel without porting."
4. Click "No thanks, cancel my account" when Ting prompts you to reconsider.
   • Ting will show you a final bill estimate and ask you to confirm.
5. Review any outstanding balance and confirm that you have paid or are willing to pay it.
   • Warning: Ting will not complete your cancellation if you owe money. Pay the balance immediately or your account will remain active.
6. Submit the optional survey if you wish to provide feedback, then confirm your cancellation.
   • You will receive a confirmation email within a few minutes.
   • Your account will deactivate within 48 hours.

Pro tip: Keep your Ting account active and accessible for at least one week after you submit your cancellation, because you may need to download a final bill or export account data. Many customers wish they had saved a copy of their usage records before they closed the account.

Cancelling the ting mobile app subscriptions

The Ting Mobile app was discontinued in early 2023, so there is no in-app cancellation option anymore. If you have an active subscription through the app, you must cancel via the web.

1. Stop using the Ting Mobile app and do not open it again after cancellation, as it may attempt to charge you.
   • Some users have reported phantom charges after the app was officially discontinued.
2. Follow the web cancellation steps above to close your Ting Mobile account.
   • This will terminate any app-based subscriptions linked to your account.
3. If you are being charged by the Ting app after you have cancelled, contact Ting support immediately and reference the app discontinuation.
   • Request a refund for any charges after your cancellation date. Ting should honor this if the charges are clearly unauthorized.
4. Monitor your bank or credit card statements for the next 30 days to ensure no further charges appear.
   • If charges continue, dispute them with your bank as unauthorized transactions.

Warning: Do not assume the app will stop charging just because you delete it from your phone. You must cancel the account itself via the web portal.

Cancelling ting internet service

Ting Internet is a home broadband service with no contracts and no early cancellation fees, which makes it simpler than mobile. However, you must contact Ting directly to cancel, so there is no self-service option.

1. Visit the Ting help centre or call Ting support to request internet service cancellation.
   • You can also use the live chat feature if available on the Ting website.
   • Have your account number and service address ready.
2. Tell Ting support that you want to cancel your internet service and confirm your end date.
   • Ting typically allows you to choose a cancellation date within the next 30 days, or they will cancel at the end of your current billing cycle.
3. Ask whether you rented any equipment (router, modem, or other devices).
   • If you rented equipment, ask for a return shipping label or drop-off location.
   • The ONT (optical network terminal, if applicable to your connection) usually stays in place; you do not need to return it.
4. Confirm that there are no outstanding charges on your account.
   • Warning: If you owe money, Ting will not cancel until you pay. Ask for an up-to-date bill immediately.
5. Request written confirmation of your cancellation date and any equipment return instructions via email.
   • Screenshot or print this email for your records.
6. Return any rented equipment within the timeframe Ting provides.
   • Ting may charge you a non-return fee (typically $50 to $150) if equipment is not received by the deadline.
   • Use tracked shipping so you have proof of delivery.

Pro tip: Ting Internet does not charge early cancellation fees, so you can cancel anytime without penalty. However, service continues until the end of your billing cycle unless you arrange otherwise with support. Plan your cancellation date to minimize overlap with your next provider.

Cancelling by mail

If you prefer a written record of your cancellation or if you cannot access your online account, you can send a cancellation letter by mail. This method is slower but gives you proof of delivery.

1. Write a clear, brief letter stating that you want to cancel your Ting service (specify mobile, internet, or both).
   • Include your full name, account number, phone number (if applicable), and service address.
   • State your preferred cancellation date or request immediate cancellation.
   • Keep the letter to one short paragraph; Ting does not need a detailed explanation.
2. Address the letter to Ting, Inc., 96 Mowat Avenue, Toronto, Ontario M6K 3M1, Canada.
   • Write the address clearly by hand or print it.
3. Send the letter by registered mail with delivery confirmation (Canada Post Xpresspost or Xpresspost with signature confirmation).
   • Warning: Do not send regular mail; Ting may claim they never received it. Registered mail costs about $12 to $15 and gives you proof.
   • Keep the tracking number and receipt.
4. Allow 7 to 10 business days for Ting to receive and process your letter.
   • You can track your letter online through Canada Post.
5. Follow up with Ting support one week after sending if your account is not deactivated.
   • Provide your registered mail tracking number as evidence of your cancellation request.

Pro tip: Stopee recommends registered mail for cancellation because it creates a legal record. If Ting later claims you never requested cancellation, your registered mail receipt proves otherwise and strengthens any complaint you file with your provincial consumer protection authority.

What happens after you cancel

Cancellation does not end instantly, and several things happen in the days and weeks after you submit your request. Knowing the timeline helps you avoid surprises and unexpected charges.

Deactivation and the 48-hour reinstatement window

When you cancel Ting Mobile via the web, your service deactivates within 48 hours. This means you will not be able to make calls, send texts, or use data after that period. However, Ting gives you a 48-hour grace period during which you can reinstate your account if you change your mind. If you reinstate, your account returns to active status and you can use your service as before. After 48 hours, your account becomes permanently closed and you cannot reactivate it; you would have to apply as a new customer.

For Ting Internet, service continues until the end of your billing cycle or until your requested cancellation date, whichever is earlier. There is no reinstatement window for internet service, so make sure you have a replacement provider in place before your Ting internet goes offline.

Final billing and account closure

Ting issues a final bill approximately one week after your cancellation is processed. This bill covers any usage charges, prorated fees, equipment rental charges, or other fees owed up to your cancellation date. You will receive the final bill via email and can also download it from your account if you keep your login active. Ting will not close your account fully until any outstanding balance is paid in full. If you do not pay the final bill, Ting may send your account to a collections agency, which damages your credit score.

Warning: Review your final bill carefully. Many customers report that Ting continues to charge them for services after their stated cancellation date. If you see charges after your cancellation, contact Ting immediately and dispute them as unauthorized. Keep proof of your cancellation request (confirmation email, registered mail receipt, or web screenshot).

Device returns and equipment handling

If you rented equipment from Ting, you must return it or face a non-return fee. For mobile devices you purchased from Ting, there is no requirement to return them; they are yours to keep. However, if you purchased a phone and later decide you want to return it, you have only seven days from purchase and must meet Ting's "like-new condition" requirement. Ting will assess a restocking fee of 20 to 50 percent plus shipping charges (minimum $9.99), so a $500 phone could net you only $200 to $400 back.

For Ting Internet equipment, return your rented router or modem to the address Ting provides on your return shipping label. Keep the Canada Post tracking number until you confirm that Ting has received the equipment. The ONT (optical network terminal) typically remains on your property because it is integrated into your building's infrastructure and belongs to the network operator, not to Ting.

Number porting after cancellation

If you are porting your Ting Mobile number to another carrier, keep your Ting account active until the port completes. The port process usually takes 1 to 3 business days. If your Ting account deactivates before the port is finished, you risk losing your number permanently. Request a port authorization code from Ting support and provide it to your new carrier. Once the new carrier confirms the number has arrived, you can safely let your Ting account close.

Refund policy and what you can recover

Ting's refund policies are restrictive, but Canadian consumer law may allow you to recover money in specific situations. Understanding the difference between what Ting claims and what you are legally entitled to is crucial at Stopee.

Service charges are non-refundable

Ting's published terms state that monthly service charges, taxes, and fees are non-refundable. This applies to both mobile and internet services. If you pay for a month of Ting Mobile service and cancel mid-month, Ting will not refund the unused portion of your monthly fee. Similarly, if you cancel Ting Internet, you pay for service through the end of your billing cycle. This is harsh, but it is standard across the telecom industry in Canada.

However, Stopee notes an important exception: if Ting fails to provide the service you paid for, or if the service is materially different from what was advertised, you may have grounds to dispute the charge under consumer protection law. For example, if Ting promised unlimited data but later throttled your speeds to unusable levels, or if coverage in your area failed for weeks, you could argue that you did not receive the service you paid for. Document the issue with screenshots, speed tests, or support tickets, then contact Ting's support to request a refund. If they refuse, escalate to your provincial consumer protection authority.

Device return and restocking fees

If you purchased a phone from Ting, the refund rules depend on whether the device is defective or not.

• Defective devices: If your phone arrived broken, damaged, or non-functional, you can request an RMA (return merchandise authorization) within 48 hours of purchase. Ting will likely offer a replacement or full refund if the device cannot be repaired. This is required under Canadian consumer law.
• Non-defective returns: If you simply change your mind or want a different phone, you have seven days to return it in like-new condition. Ting will charge a restocking fee of 20 to 50 percent of the purchase price, plus shipping and handling ($9.99 minimum). A $600 phone could cost you $300 to $400 in fees, leaving you with only $200 to $300 back.

Pro tip: Stopee recommends keeping device returns within the first 48 hours if possible, when you can claim a defect. Even minor issues (scratched screen, missing box) can qualify as defects under consumer protection law. Request a full refund, not a restocking fee, if the device does not meet reasonable quality standards.

Prorated refunds

Ting does not offer prorated refunds for unused service time. This means if you pay for a full month and cancel on day 15, you forfeit the cost of days 16 to 30. Stopee believes this is unfair to consumers, but it is technically allowed in Canada as long as Ting discloses the policy clearly in their terms of service. You accepted this when you signed up, so your recourse is limited unless the service itself was defective.

Common mistakes to avoid when cancelling

Cancelling a service should be simple, yet small errors can cost you money, delay your account closure, or result in unexpected charges. Here are the traps Stopee sees most often, and how to sidestep them.

Forgetting to pay your final bill

Many people assume their cancellation is complete once Ting sends a confirmation email, but your account remains active until you pay any outstanding balance. If you ignore your final bill, Ting will not close your account, may continue to charge you, and could send your debt to a collections agency. Check your email for the final bill (it arrives about one week after cancellation) and pay immediately via the method Ting provides. Set a phone reminder if you tend to procrastinate on bills.

Cancelling your account before porting your number

If you are keeping your phone number and moving it to another provider, do not let your Ting account deactivate until the port is complete. The port process takes 1 to 3 business days, and if your account closes too early, the port will fail and you will lose your number. Request a port authorization code from Ting first, then wait for your new carrier to confirm receipt of the number before you finalize your Ting cancellation. This takes a few extra days, but it is worth it to keep your number.

Not keeping proof of cancellation

Always screenshot or print your cancellation confirmation email, your web cancellation confirmation, or your registered mail receipt. If Ting later claims you never requested cancellation and keeps charging you, this proof is your evidence. Stopee has seen cases where customers were charged for months after cancellation because they could not prove they had requested it. Keep all proof for at least three months after your final bill is paid.

Returning equipment late or not at all

If you rented equipment from Ting (typically a router or modem for Ting Internet), return it within the deadline on your return shipping label. Ting charges $50 to $150 per unreturned item, so delaying the return could cost you far more than the few dollars you might save. Use tracked shipping so you have proof of delivery. If Ting later claims they never received the equipment, your tracking number proves otherwise.

Assuming the app will stop charging you

The Ting Mobile app was discontinued in 2023, but some users have reported phantom charges for months afterward. Simply deleting the app does not cancel your subscription; you must cancel via the web portal. Even after you cancel, monitor your bank statements for 30 days to catch any errant charges. If charges appear, dispute them with your bank as unauthorized transactions and provide Ting with proof of your cancellation.

Ignoring unexpected charges after cancellation

Mistakes happen, and Ting sometimes continues to charge customers after their cancellation date. If you see a charge in your bank statement that appears after your cancellation confirmation, contact Ting immediately and request a refund. Provide your cancellation confirmation as evidence. If Ting refuses, dispute the charge with your bank within 60 days. Your bank can reverse the charge if it is clearly unauthorized.

Comparison: should you cancel or stay with ting?

Before you finalize your cancellation, take a moment to weigh the pros and cons. Sometimes a small change to your plan costs less than the hassle of switching.

Stopee's advice is simple: if you are happy with Ting's pricing and coverage, stay. If you have found a significantly cheaper plan, faster speeds, or better customer service elsewhere, the switch is usually worth the effort. Compare your total annual costs (not just monthly rates) before you decide.

Your cancellation checklist

Use this checklist to ensure you have covered every step and will not face surprise charges or problems after you cancel.

• Log into your Ting account and check your balance; pay any outstanding charges.
• Decide whether you are porting your number to another carrier; if yes, obtain a port authorization code from Ting first.
• Choose your cancellation method: web (fastest), app support contact, mail, or phone call.
• Submit your cancellation request and save the confirmation email or receipt.
• If porting your number, provide the port code to your new carrier and wait for confirmation before account deactivates.
• If you rented equipment, arrange return shipping within the deadline; use tracked mail.
• Wait for your final bill (about one week after cancellation) and pay immediately.
• Monitor your bank statements for 30 days to catch any unexpected charges.
• If unexpected charges appear, contact Ting and request a refund; if refused, dispute with your bank.
• Keep all cancellation confirmations and proof of refunds for 90 days.

What stopee customers say: real cancellation experiences

Thousands of Canadians have cancelled Ting, and their experiences offer real-world insight into what works and what to watch for.

Many customers praise Ting's no-contract model and flexible pricing, saying it is easy to cancel anytime without penalty. Several users noted that the web cancellation process is straightforward and they received confirmation within minutes. However, some customers reported delays in account closure or unexpected charges after cancellation. A few users mentioned difficulty with the Ting Mobile app after it was discontinued, with the app continuing to process charges even after they cancelled via the web. Those who returned equipment reported that Ting was slow to confirm receipt and release equipment-return fees from their accounts. Customers who ported their numbers generally advised others to keep their Ting account active until the port completed, as several users lost their numbers because they cancelled too early.

Overall, Ting users appreciate the lack of contracts but wish the refund policy was more generous. Most cancellations completed successfully when customers followed the official steps and paid attention to deadlines for equipment returns and final bills.

Getting help: when to escalate and how

If Ting refuses to process your cancellation, refund your money, or honor your consumer rights, Stopee recommends escalating beyond customer service. Here is how to get results.

Escalating within ting

Start by contacting Ting's support team and ask to speak with a manager or supervisor if the front-line agent cannot help. Explain your issue clearly, provide your account number, and state specifically what you want (refund, account closure, equipment credit). If support still refuses, ask for the complaints department or escalation team. This is often effective because frontline support agents have less authority than management.

Filing a complaint with your provincial consumer protection authority

If Ting refuses to work with you, file a formal complaint with your province's consumer protection office. In Ontario, contact the Ministry of the Attorney General Consumer Protection Unit. In British Columbia, contact Consumer Protection BC. Other provinces have similar agencies. Provide copies of all emails, cancellation confirmations, billing records, and a detailed explanation of your issue. The agency will investigate and may force Ting to comply with the law. This process is free and takes 4 to 8 weeks.

Disputing charges with your bank

If Ting continues to charge you after cancellation, dispute the charges with your bank. Call your bank's dispute team and explain that you cancelled your service and did not authorize the charges. Provide your cancellation confirmation as evidence. Your bank will reverse the charges and initiate a formal dispute investigation. Ting then has the chance to respond, but if they cannot prove you authorized the charges, the reversal is permanent and you get your money back.

Final thoughts and next steps

Cancelling Ting is straightforward if you follow the steps in this guide and keep proof of your cancellation at every stage. You have no long-term contract, no early termination fees, and no reason to feel locked in. If Ting no longer fits your needs, you have the right to cancel, and you have consumer protections under Canadian law that may override Ting's non-refundable service policy in cases where the service was defective or misleadingly advertised.

Before you close your account, review your final bill carefully, pay any outstanding balance, and return any rented equipment promptly. If unexpected charges appear after cancellation, contact Ting and dispute them with your bank if needed. Keep your cancellation confirmation and final bill for three months in case you need to prove you cancelled.

At Stopee, we believe every Canadian deserves clear, transparent service and fair refund policies when things do not work out. Stopee has helped thousands of Canadians cancel subscriptions, dispute unfair charges, and recover money they were entitled to. Whether you need help understanding Ting's policies, navigating the cancellation process, or escalating a dispute with Ting, Stopee is here to support you every step of the way. Visit Stopee today to learn more about your rights and how we can help you cancel with confidence.

Contact ting directly

If you prefer to cancel by mail, send your cancellation letter to this address:

Ting, Inc.
96 Mowat Avenue
Toronto, Ontario M6K 3M1
Canada

For fastest results, use registered mail with delivery confirmation so you have proof that Ting received your cancellation request. Include your full name, account number, phone number, service address, and requested cancellation date. Stopee recommends this method if you want a written record of your cancellation.