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Cancel Audio.Com: Step-by-Step Guide
How to cancel audio.com in canada and protect your wallet
What is audio.com and who should cancel it
Audio.com is a cloud-based audio storage and transcription platform that helps you manage, store and convert audio files to text. You can upload projects, access them from any device, and use unlimited transcription features on paid tiers. If you signed up through the web, Apple App Store or Google Play, you may be paying a recurring subscription without realizing it's no longer serving your needs.
If you're no longer using the service, storing files elsewhere, or hitting budget constraints, cancelling Audio.com stops future charges immediately. Whether you subscribed directly or through a mobile platform, Stopee has created this guide to help you navigate the cancellation process in Canada and understand your refund rights under Canadian law.
When to cancel audio.com
Cancel if you've found a cheaper alternative, upgraded your storage elsewhere, or simply don't use the transcription features anymore. Many Canadian users hold subscriptions they've forgotten about-Stopee recommends reviewing your subscription list quarterly to catch unused services.
Why audio.com users cancel
Common reasons Stopee's readers cite for cancelling include: unneeded cloud storage capacity, preference for free transcription tools, switching to competing platforms, or budget tightening. Some cancel after their trial period expires and realize the paid feature set doesn't justify the cost.
Audio.com pricing and plan comparison
Understanding what you're paying helps you decide whether cancellation makes sense or if a lower-tier plan works better.
| Plan | Annual cost (CAD) | Storage | Transcription | Best for |
|---|---|---|---|---|
| Premium (2 TB) | Approx. $112/year | 2 TB cloud storage | Unlimited audio-to-text | Heavy audio users |
| Pro (250 GB) | Approx. $86/year | 250 GB cloud storage | Unlimited audio-to-text | Moderate users |
| Free | $0 | 1 GB total (3 projects) | Limited features | Light users, testing |
Prices displayed on Audio.com are in US dollars. Your Canadian credit card or App Store/Google Play account will convert the charge to CAD using your payment provider's exchange rate, which may add an extra 2-5% to your bill.
Hidden fees and charges to watch for
Audio.com charges renew automatically on your billing anniversary unless you cancel. There are no hidden setup fees, but if you pay through Apple or Google, those platforms may add their own processing fees. Keep your receipt after each charge so you can track renewal dates.
How to cancel audio.com step-by-step
The cancellation method depends on where you subscribed. Cancel via the same platform you used to purchase, or your subscription may not stop.
Cancel audio.com through the web
If you subscribed directly on Audio.com's website, follow these steps to cancel your subscription and prevent future charges.
- Log into your Audio.com account using your email and password.
- Visit audio.com and click "Log in" at the top right.
- Enter your credentials and click "Sign in."
- Navigate to your account settings.
- Click your profile icon or avatar (usually top right or in a menu).
- Select "Profile Settings" or "Account Settings."
- Open the Subscription section.
- Look for "Subscription," "Billing," or "Plans."
- Click to expand your current plan details.
- Click "Manage Subscription."
- This button shows your current plan, next billing date and renewal amount.
- Select "Cancel Subscription."
- Audio.com may ask why you're leaving-this is optional to answer.
- Confirm the cancellation when prompted.
- Verify the cancellation.
- You should see a confirmation message and receive an email confirmation within minutes.
- Your account reverts to the Free tier after your current billing period ends.
- Save this email as proof of cancellation.
Pro tip: Screenshot your cancellation confirmation and save the email. Stopee recommends keeping these records for 12 months in case you need to dispute a charge.
Cancel audio.com if you subscribed through apple app store (iOS)
Apple manages subscriptions for apps purchased on iPhone or iPad. Audio.com cannot cancel these subscriptions for you directly-you must use your device or App Store account.
- Open Settings on your iPhone or iPad.
- Tap the Settings app (grey gear icon).
- Tap your name at the top of the screen.
- You'll see your Apple ID profile.
- Select "Subscriptions."
- This shows all active subscriptions across all your Apple devices.
- Find and tap "Audio.com."
- Scroll through the list to locate it.
- Tap "Cancel Subscription."
- Apple will warn you that you'll lose access to paid features when the current period ends.
- Confirm the cancellation.
- You'll receive an email confirmation from Apple.
- The cancellation takes effect immediately, though you retain access until your billing date.
Warning: If you cancel on the web but subscribed through the App Store, your cancellation won't take effect. Apple subscriptions are separate from web subscriptions. Use the method above to cancel properly.
Cancel audio.com if you subscribed through google play (Android)
Google Play manages subscriptions for Android apps. Like Apple, Google handles all cancellations-Audio.com cannot do this for you.
- Open the Google Play app on your Android device.
- Tap the profile icon at the top right (usually a circle with your photo or initial).
- Select "Subscriptions."
- This lists all your active subscriptions.
- Tap "Audio.com."
- Find it in the list of subscriptions.
- Tap "Cancel subscription."
- Google will ask if you want to cancel and may offer discounts to keep you.
- Follow the prompts and confirm cancellation.
- You'll receive a confirmation email from Google Play.
- Access to paid features stops at the end of your current billing period.
Alternatively, you can visit play.google.com on any web browser, log in, go to "Manage my subscriptions," find Audio.com, and cancel from there.
Pro tip: Stopee recommends cancelling through your Android device Settings rather than the web browser-it's faster and less error-prone.
What happens after you cancel audio.com
Cancellation isn't the end of your journey. Understanding what changes helps you prepare and avoid surprise access losses.
Your access after cancellation
When you cancel, Audio.com stops your auto-renewal immediately. You keep full access to paid features-2 TB of storage, unlimited transcription-until the end of your current billing period. On the day after your billing cycle ends, your account automatically downgrades to the Free tier.
Your uploaded projects and files remain in your account, but the Free tier limits you to 1 GB of total storage and 3 Audacity projects. If you've used more storage, you'll need to delete files to stay within the free limit, or your access may be restricted.
Downloading your files before the deadline
Stopee recommends downloading any files you need before your paid access expires. After downgrade, you may not be able to access or export files that exceed the free tier's storage limits. Download via the Audio.com web interface in the Projects section-look for an export or download button next to each project.
Your data and privacy
Cancellation does not delete your account or files. Your account data, projects and transcription history remain associated with your Audio.com login indefinitely. If you want to delete everything, contact Audio.com support at support@audio.com and request full account deletion.
Refund eligibility and how to request one in canada
Canadian consumer protection law gives you specific rights. Stopee breaks down your refund options under Audio.com's terms and Canadian regulations.
When audio.com will refund you
Audio.com's Terms of Use state that all fees are non-refundable except in one circumstance: if you cancel a non-weekly or non-monthly subscription within the first 14 days of purchase, you may receive a pro-rated refund. This means Audio.com calculates the difference between your annual or other subscription period and a monthly rate, and refunds the unused portion.
For example, if you pay $112 CAD for an annual Premium plan but cancel within 14 days, Audio.com calculates a pro-rated amount based on how many days remain in the year and refunds the difference.
How to request a refund
- Email support@audio.com with your request.
- Include the email address associated with your Audio.com account.
- Include your original purchase date and current date.
- Explain that you're requesting a refund under the 14-day cancellation policy.
- Provide supporting documents.
- Attach a screenshot or receipt showing your purchase amount and date.
- Include your payment method (if comfortable) so they can trace the charge.
- Wait for Audio.com's response.
- Audio.com typically responds within 5-10 business days.
- If approved, the refund is processed to your original payment method within 14-30 days.
Pro tip: If Audio.com denies your refund request and you believe you qualify under the 14-day rule, escalate to your credit card company or bank. Canadian credit card issuers often reverse charges for undelivered digital services, and you have 180 days to dispute.
Your rights under canadian consumer protection law
Canada's federal Consumer Protection Act and provincial laws (Ontario, British Columbia, Alberta, Quebec, etc.) protect you against unfair billing practices. Key protections include:
- Unauthorized charges: If Audio.com billed you after cancellation, you can dispute this with your payment processor as an unauthorized charge.
- Automatic renewal: Under the Competition Act, Audio.com must provide clear cancellation instructions, which they do. If those instructions fail, you have grounds to dispute charges.
- Right to cancel without penalty: Most Canadian provinces require that cancellation be as easy as signup. If Audio.com makes cancellation deliberately difficult, this violates provincial standards.
If Audio.com refuses to refund you and you believe you're entitled, contact your provincial consumer protection office (for example, Ontario's Consumer Protection Act office or British Columbia's Ministry of Attorney General).
Common mistakes when cancelling audio.com
Cancellation feels straightforward, but small errors can leave you paying months longer than necessary. Stopee has helped thousands of consumers avoid these pitfalls.
Mistake 1: cancelling on the wrong platform
The biggest error is cancelling your web subscription when you subscribed via App Store, or vice versa. Each platform manages subscriptions independently. Cancelling in one place doesn't affect the other. Always cancel using the exact platform where you originally subscribed. Check your receipt-it will show "Apple," "Google Play" or "Audio.com web" as the seller.
Mistake 2: assuming you're cancelled after downgrading
Downgrading to the Free tier is not the same as cancellation. You remain subscribed and will be billed at renewal unless you explicitly cancel. Cancel first, then downgrade if needed.
Mistake 3: not saving your cancellation confirmation
Without proof of cancellation, you cannot dispute erroneous charges. Save the email confirmation, screenshot the cancellation screen and note the date and time. Stopee recommends keeping these records for at least 12 months.
Mistake 4: missing the 14-day refund window
If you want a pro-rated refund, request it within 14 days of purchase. After that, Audio.com is under no obligation to refund. Mark your calendar if you think you might cancel soon.
Mistake 5: not checking your account after cancellation
Log in a week after cancellation to verify your account status. Confirm that auto-renewal is off and that your next billing date has disappeared. If it's still there, contact support immediately.
Checklist before and after cancelling audio.com
Use this checklist to ensure a smooth cancellation and avoid surprises.
| Task | Deadline | Status |
|---|---|---|
| Download all files from your Audio.com account | Before cancellation | ☐ |
| Confirm which platform you subscribed through (web, App Store, Google Play) | Before cancellation | ☐ |
| Note your next billing date and renewal amount | Before cancellation | ☐ |
| Cancel using the correct platform and method | Within 14 days if you want a refund | ☐ |
| Save your cancellation confirmation email and screenshot | Immediately after cancellation | ☐ |
| Verify no further charges appear in your next statement | After your billing period ends | ☐ |
Customer reviews and what users say
Audio.com has a 4.5/5 rating from Canadian users. Most praise the transcription quality and ease of use, but cancellation complaints appear frequently in reviews. Users report confusion about which platform to cancel through and frustration when charges continue after they thought they'd cancelled.
The consensus: Audio.com's service is solid, but cancellation instructions could be clearer. Stopee recommends reading the official help articles and following this guide to avoid the mistakes others have made.
Should you cancel or downgrade audio.com
Before you cancel, consider whether downgrading might better suit your needs and budget. Stopee recommends downgrading if you still use the service but want to reduce costs.
| Scenario | Recommendation |
|---|---|
| You never use Audio.com | Cancel |
| You use it occasionally but rarely need 2 TB of storage | Downgrade to Pro (250 GB) and save $26 per year |
| You've switched to a competitor and don't need your files | Cancel and delete account |
| You might use Audio.com again in the future | Cancel now; the Free tier lets you test later |
Your next steps and stopee's support
Cancelling Audio.com is straightforward when you follow the correct platform and save your proof. Stopee has helped thousands of Canadian consumers cancel subscriptions quickly and protect their refund rights.
If Audio.com refuses to cancel or continues charging after you've cancelled, escalate through your credit card issuer or contact your provincial consumer protection authority. Canadian law is on your side when companies fail to honor cancellation requests.
Visit Stopee.com for guides to cancelling other subscriptions and streaming services in Canada. Stopee's mission is to empower you to take control of your subscriptions, reclaim your money and avoid dark patterns that lock you into unwanted services. Stopee believes every Canadian deserves simple, transparent cancellation-and we're here to make that happen.