Manage Reverbnation

How to cancel reverbnation and reclaim your music career focus

Understanding reverbnation and why musicians cancel

Reverbnation is a platform designed for musicians and bands to promote their work, distribute music, engage fans, and access opportunities like charting and electronic press kits. The service offers a free tier plus paid subscription plans (Basic and Premium) alongside promotional tools such as "Promote It" campaigns.

Many Canadian musicians sign up with genuine enthusiasm, only to discover that the platform doesn't deliver the return on investment they expected. You might cancel because promotion campaigns underperform, you've moved to competing distribution services like Spotify for Artists or DistroKid, your budget has tightened, or you simply want to consolidate your artist toolkit. Whatever your reason, Stopee is here to guide you through the cancellation process with clarity and confidence.

Before you proceed, know this: Reverbnation's cancellation system is straightforward once you know where to look, but the company's refund policy is deliberately restrictive. Understanding your rights under Canadian consumer protection law will protect you if something goes wrong.

Why you might want to cancel reverbnation

You invest in Reverbnation expecting measurable promotion results, but many artists report minimal traction from paid campaigns. If your music isn't gaining the streams or fan engagement you anticipated, the cost (even modest monthly fees) feels wasted. Additionally, you might consolidate your presence on platforms that offer better analytics integration, lower costs, or more direct pathways to streaming playlists and media coverage.

Free-to-paid conversion often catches musicians off guard too. You start with the free plan, upgrade for a trial period, and suddenly discover an auto-renewal charge on your next billing date. That moment of surprise is exactly why Stopee recommends cancelling early if you know the trial period won't convert into long-term value for you.

When you should keep your reverbnation subscription

Keep your subscription if you're actively using Reverbnation's electronic press kit (EPK) feature to share with industry contacts, or if your "Promote It" campaigns are generating meaningful engagement and bookings. The platform's analytics tools are genuinely useful for tracking which songs resonate with your audience, and the charting feature can build credibility with promoters and labels. If you're in a growth phase and the ROI justifies the cost, there's no reason to cancel.

Reverbnation pricing in canada

Here's what you'll actually pay as a Canadian subscriber.

Important: Reverbnation publishes prices in USD only. Your actual Canadian cost depends on your payment provider's exchange rate and any bank conversion fees, which can add 2-4% to the total. Annual plans save you roughly 20% versus paying monthly, but only if you genuinely plan to use the service for a full year.

How to cancel reverbnation on desktop and web

The cancellation process is fastest and most reliable when you access Reverbnation through your web browser on a desktop or laptop.

1. Open your web browser and go to Reverbnation's main website. Log in using your email address and password.
2. Once you're logged in, look for your user menu (typically located in the top-right corner of the screen, showing your profile name or avatar). Click on it to open the dropdown menu.
3. Select "Settings" from the dropdown menu.
4. In the Settings section, navigate to the "Services" or "Subscriptions" tab. You'll see a list of all active paid subscriptions linked to your account.
5. Locate the subscription you want to cancel. Next to each active plan, you'll see an "Unsubscribe" or "Cancel" button. Click it immediately.
   • If you have a "Promote It" campaign running, you may see additional options like "Cancel Renewal" or "Cancel Current Campaign." Choose the option that matches your intent: cancel the ongoing promotion, or prevent future automatic renewals.
   • Any unused budget from "Promote It" campaigns may be credited as Reverbnation promotion credits at the company's discretion, though these credits expire six months after issuance.
6. After you click "Unsubscribe," Reverbnation will ask you to confirm the cancellation. Read any final message and select "Confirm" or "Yes" to finalize your cancellation.
7. You'll receive a confirmation message on screen and via email. Save this email for your records. Your subscription will remain active until the end of your current billing period, and then it will automatically terminate.

Pro tip: Cancel immediately after confirming you want to end your subscription, even if your billing cycle doesn't end for 30 days. This prevents accidental renewal charges and gives you a paper trail of your cancellation date.

Cancelling via mobile app (Apple or android)

Reverbnation does not offer a dedicated cancellation pathway through the Apple App Store or Google Play Store. You cannot cancel your subscription directly from the mobile app-you must use the web-based dashboard described above.

If you've been trying to cancel through the app and hitting dead ends, that's why. Open your desktop browser, log in at Reverbnation's website, and follow the web-based steps above. This is the only official cancellation method Reverbnation publishes.

Your consumer rights in canada and what they mean for you

Canadian consumer protection laws give you rights that Reverbnation's terms may not fully acknowledge.

Under federal and provincial consumer protection legislation (which varies slightly by province-Quebec's distance contract rules are particularly stringent), you have certain rights when purchasing services online. Reverbnation is a distant seller operating in Canada, so your province's distance sales regulations likely apply, even though the company publishes global terms that don't explicitly reference Canadian law.

Most Canadian provinces provide a statutory cooling-off period (typically 7 to 14 days) during which you can withdraw from a purchase without penalty, provided you act within the timeframe and the service hasn't been substantially performed. Reverbnation's published terms do not offer an explicit 14-day money-back guarantee, which may mean the company is relying on the assumption that you won't invoke provincial statutory rights.

Key distinction: If you cancel within your province's cooling-off window (usually 14 days from your initial purchase date), you may have a legal right to a refund even if Reverbnation claims no refunds are available. This is especially important if you purchased a paid subscription and immediately realized it wasn't for you.

If Reverbnation refuses to honor your provincial cancellation rights, you can escalate to your provincial consumer protection office (for example, Consumer Protection Ontario or Service Québec for Quebec residents). Stopee recommends documenting everything: your purchase date, subscription start date, cancellation request date, and any communication with Reverbnation support.

Reverbnation's standard refund policy

According to Reverbnation's published policy, refunds are not issued once a free trial converts to paid, nor for mid-period cancellations. The company only issues refunds at its discretion in two limited circumstances: (1) verified product or service malfunction while your subscription is active, or (2) a documented billing error where you can prove you unsubscribed before the renewal date but were still charged.

For "Promote It" campaigns, refunds are equally restrictive. Remaining unused budget may sometimes be credited as promotion credits-not cash refunds-and these credits expire after six months.

Warning: Reverbnation's standard policy contradicts your potential statutory rights under provincial consumer law. If you believe you've been wrongfully charged outside your cooling-off period, request a refund by citing your provincial consumer protection legislation (not just Reverbnation's terms). Frame your request as a statutory right, not a discretionary favor.

What happens after you cancel reverbnation

Cancellation can feel anticlimactic-you click a button, receive a confirmation email, and then wonder what's actually changing on your account.

Your paid subscription will terminate at the end of your current billing cycle. Until that date, you retain full access to your paid plan's features (Premium features, unlimited distribution, etc.). After the cycle ends, your account automatically downgrades to the free tier. You won't lose your profile, uploaded tracks, or profile data unless you deliberately delete them.

Your music files, EPK, fan contacts, and analytics history remain on Reverbnation's servers indefinitely, unless you request deletion. If you want to export your data before the end of your billing period-artist photos, track metadata, fan lists, analytics reports-take screenshots and export any downloadable files now. Once your subscription downgrrades, some premium features (like unlimited storage) may become restricted, and future exports may be limited.

Pro tip: Before your subscription ends, download your analytics reports and any promotional materials you've created. Reverbnation doesn't guarantee long-term access to archived campaign data after downgrade.

Safeguarding your artist profile and data

If you want to completely remove your artist profile from Reverbnation, don't assume cancellation does this automatically-it doesn't. Cancellation only ends your paid subscription; your profile remains live and searchable on the platform.

To request full profile deletion, contact Reverbnation support directly or look for a "Delete Account" option in your account settings (this may only appear after you've cancelled your subscription). Allow 30 days for the deletion process.

Common mistakes when cancelling reverbnation

Many musicians accidentally extend their subscription relationship with Reverbnation when a few simple clicks would have ended it.

The biggest mistake is cancelling only your paid plan while leaving "Promote It" campaigns active. If you're running an active promotion, the campaign will continue to spend your budget even after your subscription cancels. Always check your Settings > Services section for any active campaigns and select "Cancel" or "Stop Spending" before you cancel your main subscription. This prevents surprise charges from unused promotion credits.

Another common slip-up is relying on the mobile app to cancel. You navigate the Reverbnation app, search for a "Cancel Subscription" button, and find nothing. Frustrated, you give up and assume you'll cancel later-then forget about it entirely. The mobile app doesn't support cancellations. Open your desktop browser, log in, and complete the cancellation through the web portal. This takes three minutes and guarantees success.

Third, don't assume your cancellation is final just because you received a confirmation email. Log back into your Reverbnation account 24 hours later and verify that your subscription is no longer listed under Settings > Services. Technical glitches occasionally cause cancellations to not fully process, and you don't want a surprise charge on your credit card.

Pro tip: Screenshot your cancellation confirmation page and email. If Reverbnation charges you after cancellation, you'll have documented proof that you cancelled on a specific date. This evidence is crucial if you need to escalate to your bank's dispute process or your provincial consumer protection office.

Cancellation checklist for reverbnation

Use this checklist to ensure you've covered every step and won't face surprise charges or data loss.

How to contact reverbnation for cancellation support or disputes

If you encounter problems cancelling Reverbnation-for example, the "Unsubscribe" button doesn't work, you're unable to log in, or you believe you're owed a refund-contact the company in writing using a registered mail method.

Send your cancellation request or dispute to the following address, using registered mail with proof of delivery (raccomandata A/R if mailing internationally, or Canada Post Xpresspost Signature if mailing domestically):

Reverbnation
Attn: Data Protection Officer
Singapore

Why registered mail? Reverbnation's support responses via email can be slow or inconsistent, and the company may claim they never received your request. Registered mail provides a paper trail proving you sent the cancellation demand on a specific date. Keep your receipt.

What to include in your letter: Your full name, Reverbnation account email address, date you requested cancellation, amount charged (if disputing a fee), date of the charge, and a clear statement: "I request immediate cancellation of my Reverbnation subscription and, if applicable, a refund of charges made outside my provincial consumer protection cooling-off period." Reference your province's consumer protection legislation by name (for example, "Consumer Protection Act, Ontario" or "Consumer Protection Act, Quebec").

Pro tip: If you're in Ontario, Quebec, British Columbia, or another major province, include your provincial consumer protection office's contact information in your letter. This signals that you're aware of your rights and willing to escalate. Many companies respond faster when they know a regulator is watching.

When to escalate beyond reverbnation

If Reverbnation ignores your cancellation request, refuses to process a refund you believe you're entitled to, or continues charging you after you've explicitly cancelled, don't accept their response passively.

Step 1: Contact your provincial consumer protection office. Every Canadian province has a consumer protection agency. In Ontario, it's Consumer Protection Ontario. In Quebec, it's Service Québec. Provide them with copies of your cancellation request, confirmation emails, bank statements showing unwanted charges, and Reverbnation's refusal to refund. These agencies have the authority to investigate and pressure non-compliant companies.

Step 2: File a chargeback through your bank or credit card issuer. If Reverbnation charged you after you cancelled, or refused a refund you're legally entitled to, contact your financial institution and initiate a dispute. You'll need your cancellation confirmation, cancellation date, and evidence of subsequent charges. Most banks side with consumers in these disputes when the timeline is clear.

Step 3: Consult a consumer lawyer or legal aid clinic. If the amount is substantial and your attempts to resolve the issue locally have failed, a lawyer experienced in consumer protection can send a formal demand letter. Many lawyers offer free initial consultations.

Throughout this process, Stopee recommends keeping meticulous records. Every email, screenshot, confirmation number, and bank statement is potential evidence. Your organized documentation is the difference between a quick resolution and a protracted dispute.

Final thoughts and next steps

Cancelling Reverbnation is straightforward once you know the web-based pathway and understand your consumer rights. You now have the step-by-step process, the tools to protect yourself from refund disputes, and the escalation channels if anything goes wrong.

Before you click "Unsubscribe," ensure you've exported your important data, cancelled any active promotional campaigns, and documented your cancellation date. If Reverbnation charges you after cancellation or ignores your refund request, invoke your provincial consumer protection rights-don't assume the company's terms override Canadian law.

Your music career deserves platforms that deliver measurable value, not subscription services that drain your budget without results. Stopee has helped thousands of consumers cancel subscriptions and reclaim their focus-and your experience with Reverbnation is one more data point that empowers other independent artists to make informed decisions. If you need guidance on cancelling other music platforms, distribution services, or promotional tools, Stopee is your trusted resource for transparent, jargon-free cancellation advice.