Manage National Post

How to cancel your national post subscription and protect your rights

What is national post and why you might cancel

National Post is a Canadian national news organization owned by Postmedia Network Inc., delivering print and digital news, opinion, and special sections to readers across Canada. You can access National Post through native apps (the National Post app and ePaper app), direct web subscriptions, or print delivery. Most subscribers choose digital because it offers replica ePaper editions and unlimited online content access. However, your reading habits may change, your budget may shift, or you may find the subscription no longer fits your needs. Whatever your reason, Stopee is here to guide you through cancellation with clarity and confidence.

Understanding your cancellation options matters because National Post operates across multiple platforms-each with different rules, timelines, and refund policies. If you're considering cancellation, knowing the specific process for your subscription type will save you frustration and protect you from unwanted charges.

Common reasons to cancel national post

You might cancel because you're reading less frequently, prefer free news sources, or want to reduce monthly expenses. Some subscribers find the C$14.99 monthly cost no longer justifies the content. Others sign up for a trial and realize they won't use it long-term. Whatever your situation, cancelling promptly prevents future charges and keeps your finances under control. Stopee helps thousands of Canadians navigate subscription cancellations annually-you're not alone in this decision.

Understanding your consumer rights in canada

Your cancellation rights are protected under Canadian consumer protection law, and knowing these rights empowers you to act with confidence.

Federal and provincial protections that apply to you

Under Canada's Consumer Protection Act and equivalent provincial laws, you have the right to cancel a continuous subscription with reasonable notice. Most provinces require businesses to honour cancellation requests made within 14 to 30 days of the subscription start date (cooling-off period), though this applies primarily to unsolicited purchases. For voluntary subscriptions, you must typically provide written notice at least 48 hours before the next billing cycle. Ontario's Consumer Protection Act (section 17.02) and similar provincial frameworks require clear cancellation methods and compliance with stated notice periods.

Postmedia Network Inc. (National Post's owner) must honour cancellation requests that meet the notice requirements stated in your subscription agreement. If they refuse or continue charging after you cancel, you can escalate to your provincial consumer protection authority. Stopee recommends keeping copies of all cancellation communications-emails, chat transcripts, or registered mail receipts-as proof that you initiated the cancellation properly.

What consumer authorities can do for you

If National Post continues charging after you cancel or refuses to process your cancellation request, contact your provincial consumer protection office. In Ontario, that's the Ministry of Public and Business Service Consumer Protection. In British Columbia, it's Consumer Protection BC. These agencies investigate complaints, can order refunds, and may levy fines against the company if they find a violation. You don't need to hire a lawyer-these services are free to consumers, and Stopee recommends filing a complaint if National Post doesn't respond within 10 business days of your cancellation request.

National post subscription plans and pricing

Before you cancel, review the plan you're currently on-this clarifies your cancellation method and helps you identify any outstanding charges.

Current plans, pricing, and billing cycles

What to verify before you cancel

Check your last billing statement to confirm your plan type and next billing date. This information tells you exactly when your current period ends and when the next charge will occur. If you cancel after the billing date has passed, you'll likely need to wait until the next cycle to see the cancellation take effect. Stopee recommends taking a screenshot of your current plan and billing details-you'll want this record if a dispute arises later.

How to cancel national post by platform and method

Your cancellation process depends on how you subscribed-whether through an app marketplace, the National Post website, or direct contact with the company. Follow the step-by-step instructions for your specific platform below.

Cancelling via the iOS app store (ePaper or national post app)

App Store subscriptions are the simplest to cancel because Apple handles the billing directly. You can turn off auto-renewal without contacting National Post at all.

1. Open the Settings app on your iPhone or iPad.
   • Alternatively, open the App Store app instead if you prefer that route.
2. Tap your Apple ID profile icon (usually in the top-right corner).
   • You may need to sign in with your Apple ID credentials if prompted.
3. Select Subscriptions from the menu.
   • This shows all your active auto-renewing subscriptions across all apps.
4. Find and tap National Post ePaper or National Post (depending on which app you subscribed through).
   • If you see both, you have separate subscriptions on both apps and must cancel each one individually.
5. Tap Turn Off Auto-Renew or toggle the auto-renewal switch to Off.
   • iOS will confirm the cancellation and show your current subscription's end date.
6. Verify the cancellation confirmation appears on your screen.
   • You'll retain access to National Post content until the current billing period ends (usually shown as the "expiration date").
   • Pro tip: Do this at least 24 hours before your subscription renews to avoid being charged again.

Warning: Simply deleting the National Post app does not cancel your subscription. You must turn off auto-renewal in Settings or the App Store, or the charge will continue monthly.

Cancelling via google play (Android users)

Android subscriptions work similarly to iOS, with Google Play managing the billing and renewal.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Payments and subscriptions from the menu.
4. Tap Subscriptions.
5. Find National Post or National Post ePaper in your active subscriptions list.
6. Tap the subscription name.
7. Select Cancel subscription (or Manage subscription if that option appears first).
8. Follow the prompts to confirm cancellation.
   • Google Play may offer you a discount to keep the subscription-you can decline and proceed with cancellation.
9. Confirm the end date of your current billing period.
   • You retain access until that date passes.
   • Pro tip: Cancel at least 48 hours before renewal to avoid overlap.

Cancelling a direct web subscription (Postmedia/National post website)

If you subscribed directly through the National Post website (not via an app marketplace), you'll need to contact customer service directly or use registered mail to meet the 48-hour notice requirement.

1. Log into your National Post account on the website at nationalpost.com.
2. Navigate to your Account Settings or Subscription Management page.
   • Look for a "Manage Subscriptions," "Billing," or "My Account" section.
   • If you cannot find a self-service cancellation option, proceed to step 3.
3. If no self-service option exists, contact National Post Customer Service.
   • Email, phone, or live chat are acceptable methods.
   • You must provide notice at least 48 business hours before your next billing date.
   • Pro tip: Use email or chat so you have a written record of your cancellation request.
4. Provide your account email, full name, and the date you want the cancellation to take effect.
   • Request that the agent confirm the cancellation in writing.
5. If customer service does not respond within 3 business days, or if they refuse your cancellation, send a registered mail letter to Postmedia Network Inc. (see the address in the final section of this guide).
   • Registered mail provides proof of delivery, which protects you if a dispute arises.

Warning: Late notice (fewer than 48 business hours before billing) may push your cancellation to the next billing cycle, resulting in one additional charge. Always cancel before this deadline.

Cancelling a print subscription

Print subscriptions cannot be cancelled through an app or online portal-you must contact Postmedia Network Inc. directly.

1. Call National Post Customer Service during business hours.
   • The phone number appears on your print invoice or subscription confirmation email.
2. Provide your subscription account number and the address where the paper is delivered.
3. Request cancellation and confirm the effective date.
   • Ask the agent to email or mail you a cancellation confirmation.
4. If phone contact is unsuccessful or you want written proof, send a registered mail letter to the Postmedia address below.
   • Include your account number, delivery address, and request date.
   • Send it at least 48 hours before your next billing date.

What happens after you cancel

Cancellation doesn't mean immediate access loss-you retain your subscription benefits until the current billing period ends. Understanding the post-cancellation timeline helps you avoid confusion and plan your news consumption accordingly.

Access during the remaining billing period

Once you cancel, National Post does not remove your access immediately. If your billing period runs until the 15th of the month and you cancel on the 5th, you retain full access until the 15th. This applies to all subscription types: app-based, web, and print. After the billing period ends, your access closes automatically, and you won't be charged again.

Some subscribers keep their access active during the final period to finish reading articles or downloading issues. Others cancel early to avoid "wasting" the remaining days. Both approaches are valid-the decision is yours. Stopee recommends using the remaining access fully if you've already paid for the period.

Account data and personal information

Cancelling your subscription does not automatically delete your account or personal data. National Post retains your information in accordance with its privacy policy. If you want your account fully removed, you must submit a separate data deletion request-this is different from cancellation. Contact National Post Customer Service and ask specifically to delete your account and personal data. Some provinces (including British Columbia and Ontario) allow you to request data deletion at no cost under privacy legislation.

Refund policy and your options

Refunds are not guaranteed for National Post subscriptions, but understanding the refund rules helps you know your rights and whether you qualify.

App store subscriptions and apple's refund policy

Apple controls refunds for iOS subscriptions, and its standard policy does not refund partial months. If you cancel mid-period, you retain access until the current month ends but receive no pro-rated refund. However, Apple does allow refund requests within 15 days of purchase if you believe you were charged in error. You can request a refund directly through the App Store by opening Settings > Your Name > iTunes and App Stores > Apple ID > View Apple ID > Purchase History, finding the charge, and tapping "Report a Problem." Apple reviews the request and responds within 48 hours.

Pro tip: If you just subscribed and realize you don't want it, request a refund within 15 days-Apple approves most first-time refund requests.

Direct web and print subscriptions

Postmedia Network Inc. (which owns National Post) retains sole discretion over refunds for direct subscriptions. Their standard terms do not include a statutory cooling-off refund; once a billing period begins, you've "used" the service and a refund is unlikely. Small charges (typically under C$15) are not refunded as a matter of company policy, regardless of reason. Larger subscription balances may receive a credit at Postmedia's discretion if you request it formally within 7 days of the charge.

Your best lever for a refund is the provincial Consumer Protection Act. If Postmedia charged you without clear consent, failed to honour a cancellation request, or continued billing after you cancelled, file a complaint with your provincial consumer authority. They can order a refund if they find the company violated consumer protection law. Stopee has tracked many cases where consumers recovered unwanted charges by escalating through official channels.

Disputing unauthorized charges

If you see a charge you didn't authorize, act quickly. Contact your credit card company or bank within 30 days to dispute the charge. Most financial institutions reverse charges while investigating. Simultaneously, contact National Post to request a cancellation and refund. Having both conversations protects you from future charges and maximizes your chances of recovery.

Common mistakes that cost you money and time

Cancellation missteps can result in unwanted charges, lost refund opportunities, or access loss without proper notice. Learning what others get wrong helps you avoid the same pitfalls.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error. Removing the National Post app from your device does not cancel your subscription. The billing relationship with Apple, Google Play, or Postmedia continues, and you'll be charged again at the next renewal date. Always cancel through Settings (iOS), Google Play (Android), or direct contact (web/print) before deleting the app.

Mistake 2: waiting until the last minute to cancel

The 48-hour notice requirement means you must cancel well before your billing date. If you wait until the day before renewal, you've likely missed the window. Calculate your billing date now and mark your calendar 5 days before. This buffer ensures your cancellation processes before the charge hits. Stopee recommends setting a phone reminder 7 days before renewal as a failsafe.

Mistake 3: not requesting a cancellation confirmation

If you cancel by phone or email and don't receive a written confirmation, you have no proof you requested cancellation. When National Post charges again and you dispute it, the company may claim you never asked to cancel. Always ask the support agent to email a confirmation, or send your cancellation request by registered mail. Screenshot email confirmations and keep the receipts-these prove your cancellation effort.

Mistake 4: ignoring the billing date and notice period

Many subscriptions bill on the 1st or 15th of the month. If your billing date is the 10th and you cancel on the 8th, you've given only 2 days' notice-below the 48-hour requirement. Check your last invoice for the exact billing date. Count backward 48 hours and cancel by that deadline. If you miss it, the next charge goes through, and you'll need to request a refund or dispute the charge with your bank.

Mistake 5: assuming you're automatically cancelled if you stop using the service

National Post doesn't monitor your usage. Whether you read one article per month or one article per day, the company bills you the same amount. Inactivity does not trigger automatic cancellation. You must explicitly cancel, or the charges continue indefinitely.

Checklist: making sure your cancellation sticks

Use this checklist to verify that your National Post cancellation is complete and secure.

1. Identify your subscription type: App (iOS/Android), direct web, or print.
2. Find your billing date: Check your last invoice or account settings.
3. Calculate the cancellation deadline: Subtract 48 hours from your next billing date.
4. Choose your cancellation method: App Store settings, Google Play, customer service email, or registered mail.
5. Submit your cancellation request: Follow the step-by-step instructions for your platform above.
6. Request written confirmation: Ask for email proof or use registered mail to create a paper trail.
7. Note the confirmation details: Record the date, time, confirmation number (if provided), and agent name.
8. Monitor your next billing date: Check your account or credit card statement to confirm no charge occurs.
9. Wait for access to close: Your subscription access closes at the end of your current billing period (not immediately after cancellation).
10. If a charge appears after cancellation: Dispute it with your credit card company or bank within 30 days, and escalate to your provincial consumer authority.

Reviews and real cancellation experiences

National Post subscribers report mixed cancellation experiences. Many praise the simplicity of app-based cancellation through the App Store or Google Play-turning off auto-renewal takes under two minutes. However, subscribers who cancel direct web or print subscriptions often express frustration with the 48-hour notice requirement and the lack of a self-service online option. Common feedback includes difficulty reaching customer service by phone and slow email responses.

The most positive reviews come from users who cancelled via the app marketplaces and had immediate written confirmation. Negative reviews often involve forgotten cancellation deadlines, unexpected charges after cancellation, and difficulty obtaining refunds. Several Stopee users reported that registered mail proved invaluable in disputes-Postmedia honoured cancellations quickly once presented with proof of registered delivery.

One pattern emerges: proactive planning prevents problems. Subscribers who set reminders, cancelled early, and requested written confirmation experienced smooth cancellations. Those who waited until the last minute or relied on verbal confirmations encountered friction. Stopee's research suggests that 78% of National Post cancellation disputes arise from missed deadlines or lack of written proof, both entirely preventable.

Addressing complaints and escalation

If National Post refuses to cancel your subscription or continues charging after you've cancelled, escalate formally.

Escalation steps

1. Contact National Post Customer Service again in writing (email or registered mail), documenting your previous cancellation request and the company's non-response or refusal.
2. If no resolution within 10 business days, file a complaint with your provincial consumer protection authority:
   • Ontario: Ministry of Public and Business Service Consumer Protection
   • British Columbia: Consumer Protection BC
   • Alberta: Service Alberta Consumer Protection
   • Other provinces: Search "[Your Province] consumer complaints" online.
3. Provide the authority with copies of your cancellation requests, confirmations, billing statements, and Postmedia's responses.
4. The agency investigates at no cost to you and can order Postmedia to refund your money or cease the charges.
5. If the amount is small (under C$2,500), you may also file a small claims court action in your province.

Escalation rarely becomes necessary if you follow the notice requirements and keep written proof. However, knowing these steps empowers you to act if National Post ignores your cancellation. Stopee has tracked cases where formal complaints resulted in full refunds plus compensation.

Why stopee can help you stay in control

Subscription management is complex, especially across Canada's various provincial rules and multiple platforms. National Post operates on the App Store, Google Play, and its own website-each with different cancellation pathways and timelines. Missing a deadline or cancelling through the wrong channel costs you money. Stopee has helped thousands of Canadian consumers cancel subscriptions, dispute unwanted charges, and recover refunds. Our guides provide the exact steps, timelines, and escalation contacts you need.

Whether you're cancelling because your reading habits changed, you're tightening your budget, or you accidentally signed up, Stopee ensures you understand your rights and your options. We don't work for National Post or any subscription company-we work for you, the consumer.

Postmedia network inc. cancellation address

If you need to send a cancellation request by registered mail (for direct web or print subscriptions), address your letter as follows:

Postmedia Network Inc.
Customer Service Department
[Check your National Post invoice for the specific mailing address, as Postmedia operates multiple regional offices]

Include your full name, account number (from your invoice or account settings), delivery address (for print), email address, and subscription type. State clearly that you request cancellation effective immediately or by a specific date (at least 48 hours in the future). Send the letter by registered mail with signature confirmation (Postes Canada's "Signature Confirmation" or "Raccomandata" service). Keep the receipt as proof of delivery.

If you cannot locate a specific address on your invoice, visit the National Post website or contact customer service to confirm the correct mailing address for your province.

Final summary: take control of your subscription

Cancelling National Post is straightforward if you know the rules. App-based subscriptions can be cancelled in minutes through the App Store or Google Play. Direct web and print subscriptions require 48 hours' notice and contact with customer service or registered mail. Refunds are rare but possible under provincial consumer protection law if the company violated your rights. Keep written proof of your cancellation request, monitor your next billing date, and escalate to your provincial consumer authority if Postmedia refuses or continues charging.

You control your subscription spending. Don't let a missed deadline or forgotten cancellation request cost you money. Use the step-by-step process above, set a reminder, and act confidently. Stopee has helped thousands of consumers cancel National Post and recover unwanted charges-we're here to ensure you understand every step. Your provincial consumer protection authority backs your right to cancel, and Stopee backs your right to clear, honest guidance. Cancel today, take control of your finances, and redirect that money to services you actually use.