Manage Outside Magazine

How to cancel outside magazine in canada: step-by-step guide and refund options

What outside magazine is and why you might cancel

Outside Magazine is a U.S.-based outdoor lifestyle publication covering adventure, fitness, travel, gear and outdoor culture. In Canada, you can access it through digital membership (Outside+), print subscriptions delivered by mail, or app-based access through Apple and Google platforms. The service combines unlimited digital content, video access, mapping app integration, and discounted outdoor gear-but not every subscription model suits every reader.

You might cancel because your interests have shifted, you prefer other outdoor publications, the cost no longer fits your budget, or you've accumulated unread issues. Whatever your reason, Stopee understands that cancelling should be straightforward and free of frustration. This guide walks you through every cancellation method, refund eligibility, and your consumer rights under Canadian law.

Who should cancel and when

Cancel Outside Magazine if you've stopped using the digital archive, no longer read the print edition, or prefer free alternatives like competitor blogs and YouTube channels. If you subscribed through a trial offer and don't want automatic renewal, cancelling before the trial ends protects your wallet. You should also cancel if you discover duplicate subscriptions or if you've moved outside Canada and no longer receive print copies reliably.

Your cancellation methods by platform

Outside Magazine subscriptions route through four separate channels, each with its own cancellation process.

Cancel a digital membership bought on outside's website

If you purchased your Outside+ or Outside Digital membership directly through outsideonline.com, you manage cancellation in your online account. This method gives you full control and the fastest confirmation.

1. Visit outsideonline.com and sign in with your email and password.
   • If you've forgotten your password, click "Forgot password" and follow the reset link sent to your email.
2. Navigate to your Account Settings or Subscription Management page (usually found under "My Account" or your profile menu).
   • Look for a section labeled "Manage Subscription" or "Active Subscriptions."
3. Select the Outside+ or Outside Digital membership you want to cancel.
   • If you have multiple subscriptions, ensure you're cancelling the correct one.
4. Click "Cancel Subscription" or "Cancel Membership" and confirm your decision.
   • Outside will ask you why you're cancelling-this feedback helps them but is optional.
5. Verify the cancellation by checking your email for a confirmation message.
   • Pro tip: Screenshot or save the confirmation email as proof of cancellation for your records.

Your membership remains active until the end of your current billing cycle or renewal date. You won't be charged again after that date, but you keep full access until then.

Cancel an app-store subscription (Apple or google play)

If you subscribed through the Apple App Store or Google Play Store, Outside Magazine cannot cancel on your behalf. You must cancel directly through the platform that billed you. This protects your payment information and gives you control over your subscription status.

1. For Apple App Store (iPhone, iPad, Mac):
   • Open the Settings app and tap your Apple ID at the top.
   • Tap Subscriptions.
   • Find and tap Outside Magazine or Outside+.
   • Tap Cancel Subscription and confirm.
   • Check your email for Apple's cancellation confirmation.
2. For Google Play (Android):
   • Open the Google Play Store app.
   • Tap your Profile icon in the top right.
   • Tap Payments and subscriptions and then Subscriptions.
   • Select Outside Magazine or Outside+.
   • Tap Cancel subscription and confirm.
   • Watch for Google's confirmation email.

Warning: Outside Magazine has no access to Apple or Google subscription records, so support staff cannot cancel these subscriptions for you. Always cancel through the app store itself.

Cancel a print magazine subscription

Print subscriptions to Outside Magazine are managed separately by a fulfillment house, not by Outside's main website. This separation means you must contact the fulfillment partner directly to stop deliveries.

1. Contact the fulfillment house by email at ouscustserv@cdsfulfillment.com.
   • Include your full name, subscription address, and account number (found on your magazine mailing label or invoice).
   • Write "Cancel Subscription" in the subject line.
   • Keep the confirmation email for your records.
2. Alternatively, call the fulfillment house at 1-800-678-1131 (toll-free in Canada and the U.S.).
   • Have your subscription details ready when you call.
   • Ask for a cancellation confirmation number and note it down.
3. If you purchased through a reseller (such as Shop4Magazines or a grocery store subscription program), contact the reseller directly to cancel.
   • Pro tip: Check your original receipt or email receipt to identify where you purchased.
   • Do not assume contacting Outside or the fulfillment house will cancel a reseller subscription.

Pro tip: Email cancellation creates a digital paper trail. If you call, request that the agent email you a confirmation; this protects you if unwanted magazines arrive after your cancellation date.

Cancel by registered mail (for disputes or confirmation)

If you've had trouble cancelling online, want ironclad proof of cancellation, or are disputing charges, registered mail is your strongest option. Stopee recommends this method when standard channels have failed or if you need legal documentation.

1. Prepare a letter stating:
   • Your full name and subscription address.
   • Your subscription account number (or attach a recent invoice).
   • A clear statement: "I request cancellation of my Outside Magazine subscription effective immediately."
   • Your signature and the date.
2. Send the letter by registered mail with return receipt (Canada Post's "Delivery Confirmation" or equivalent) to:
   • Outside, Inc.
     PO Box 37751
     Boone, IA 50037-0751
     U.S.A.
3. Keep the Canada Post receipt and return receipt as proof of delivery.
   • This proof protects you if Outside claims they never received your cancellation request.
4. Allow 10-15 business days for processing after delivery.
   • Contact the fulfillment house by phone if you haven't seen a change within 3 weeks.

Warning: Regular mail (without tracking) offers no proof of delivery and may get lost. Always use registered or certified mail for cancellation.

Outside magazine pricing and membership plans

Understanding what you're paying for helps you decide whether cancellation makes sense or if a downgrade would better suit your needs.

Pro tip: Prices shown are approximate and converted from USD. Your exact charge depends on exchange rates and promotional offers. Check your receipt for your actual CAD amount.

Your refund rights and eligibility

Canadian consumer protection laws give you strong refund guarantees under certain conditions. Stopee encourages you to know these rights-they're your safety net if a company refuses to act fairly.

Full refund within 14 days (digital memberships)

Outside Magazine offers a full (100%) refund if you request it within 14 days of the original purchase or renewal date. This applies only to digital memberships bought directly on outsideonline.com, not app-store or print subscriptions.

1. Visit help.outsideinc.com and search for "How do I request a refund."
2. Complete the refund request form with your order number and reason.
3. Outside processes refunds within 5-10 business days; money returns to your original payment method.
4. Pro tip: Request a refund before cancelling your subscription-this ensures both actions are linked in their system.

App store refunds (Apple and google)

If you purchased through the Apple App Store or Google Play, Outside cannot issue refunds. You must request a refund directly from Apple or Google within their stated window (typically 48 hours for Apple, 48 hours for Google).

• Apple: Visit reportaproblem.apple.com, select your purchase, and request a refund.
• Google: Open Google Play, find the subscription, tap "Request refund," and confirm.

Print subscription refunds

Print subscriptions are generally non-refundable. However, if you've received damaged or undelivered issues, contact the fulfillment house at ouscustserv@cdsfulfillment.com to request a credit or extension. If you've been overcharged due to billing errors, escalate to the fulfillment house manager.

Warning: Outside's Terms of Use state that subscription fees are non-refundable except at the company's sole discretion. Cancellation does not entitle you to a prorated refund for your current billing period.

Your consumer rights under canadian law

Canada's consumer protection framework, including federal and provincial law, supports your right to cancel subscriptions and recover money under specific conditions. Stopee empowers you by explaining these rights.

Consumer protection act provisions

Under the federal Consumer Protection Act and equivalent provincial laws (Ontario's Consumer Protection Act 2002, British Columbia's Consumer Protection Act, etc.), you have the right to:

• Cancel a subscription within 14 days of purchase without penalty (some provinces extend this to 30 days).
• Receive a full refund if the company fails to deliver the service as advertised.
• Withdraw consent from recurring billing if the company doesn't obtain clear, informed permission.
• Dispute unauthorized charges and request chargebacks through your credit card issuer.

If Outside Magazine refuses to refund you within the 14-day window or claims the service was non-refundable without clear disclosure before purchase, you have grounds to escalate to your provincial consumer protection authority.

Escalation if outside refuses to cancel

If you've attempted cancellation through all published methods and Outside continues to charge you:

1. Send a formal complaint letter by registered mail to the company's legal address, referencing the Consumer Protection Act and your cancelled subscription attempt.
2. Contact your provincial consumer protection office:
   • Ontario: ServiceOntario, 1-800-267-8097
   • British Columbia: Consumer Protection BC, 1-888-564-9963
   • Alberta: Fair Trading Act complaints to the province's consumer hotline
   • Other provinces: Search "[your province] consumer protection office"
3. Dispute the charge with your credit card issuer (usually free within 120 days) and provide copies of your cancellation attempts.

Stopee has tracked cases where a formal complaint letter and consumer authority escalation resolve disputes within 30 days.

What happens after you cancel

Cancellation doesn't always mean immediate access loss-timing depends on your subscription type and payment method.

Digital membership (website purchase)

Your account and access remain active until the end of your current paid billing period. You won't be charged after that date, but you keep full access to articles, archives, and video until your subscription expires. This grace period is designed to let you finish reading before access shuts off.

After expiration, you lose access to premium content but retain any free articles Outside publishes. Your account data (saved articles, preferences) remains accessible if you log in later, though Outside may delete it after 12 months of inactivity.

App store subscription (Apple or google)

Cancellation is processed by Apple or Google, not Outside Magazine. Access typically remains until your current billing period ends, after which you're locked out. Apple and Google send separate confirmation emails-check both your main email and your app store email to confirm the cancellation took effect.

Print subscription

After you cancel, the fulfillment house removes your address from their delivery schedule. You should see the final issue within 1-2 weeks, then deliveries stop. If a magazine arrives after your cancellation date, contact the fulfillment house immediately-this could indicate a processing delay or a system error.

Your print subscription and digital account are separate systems, so cancelling print does not cancel digital, and vice versa. If you have both, cancel each independently.

Common cancellation mistakes and how to avoid them

We understand that cancellation can feel frustrating when companies make it intentionally complicated. Here are traps that catch most people-and how you sidestep them.

Mistake 1: assuming one cancellation covers all subscriptions

If you have both a digital membership and a print subscription, cancelling one does not cancel the other. Outside's systems are siloed: web account, app store, and print fulfillment operate independently. Always verify which subscription you're cancelling and confirm that all active subscriptions have been terminated.

Stopee solution: Log into your Outside account, review every active subscription listed, and cancel each one individually. If you subscribed via Apple or Google, cancel there too.

Mistake 2: contacting the wrong fulfillment center

Outside Magazine publishes general customer service contact information, but print subscription cancellations must go to the specific fulfillment house handling Canadian deliveries. Emailing a general support address may delay your request by weeks.

Correct address: Always email ouscustserv@cdsfulfillment.com or call 1-800-678-1131 for print cancellations. Do not email general Outside support.

Mistake 3: cancelling a reseller subscription through outside

If you bought your subscription through Shop4Magazines, Costco, or another reseller, contacting Outside or the fulfillment house won't work. Reseller subscriptions are independent orders. You must cancel with the reseller itself.

Stopee's advice: Check your original purchase confirmation email to identify where you bought the subscription. Contact that seller directly.

Mistake 4: expecting immediate refunds outside the 14-day window

Outside's refund policy is strict: full refunds only within 14 days of purchase or renewal. After that, subscription fees are non-refundable except at the company's discretion. If you request a refund on day 15, expect a denial unless you can prove billing fraud or non-delivery.

Stopee recommendation: If you're unhappy within 14 days, request a refund immediately before cancelling. After 14 days, your only leverage is a consumer protection complaint if the service was misrepresented or not delivered.

Mistake 5: not saving proof of cancellation

If you cancel online, screenshot the confirmation page and save the confirmation email. If you call, request a confirmation number and note the agent's name and date. If companies don't have a record of your cancellation, you need proof. Stopee has helped thousands of consumers resolve disputes by providing documented evidence of their cancellation attempts.

Cancellation checklist and action items

Use this checklist before, during, and after cancellation to ensure nothing falls through the cracks.

When should you keep outside magazine instead

Cancellation isn't always the right choice. Consider whether you might actually want to stay subscribed or downgrade instead.

Keep Outside Magazine if you actively read articles, reference the gear reviews, use the Gaia GPS mapping features, or watch Outside TV content. If you're a backcountry camper, trail runner, or climber, the gear discounts often pay for themselves. The digital archive is also valuable if you research outdoor destinations and techniques regularly.

If cost is your only concern, consider downgrading from Outside+ to Outside Digital (lower price, same articles, no print) or pausing your subscription if Outside offers seasonal holds.

If you're cancelling because you feel trapped by auto-renewal or unclear terms, that's a valid reason-but it reflects a company practice problem, not a service problem. Many people find value in Outside's content once the friction of signup is behind them.

Contact information for cancellation

Use these addresses and contact methods to cancel your Outside Magazine subscription. Stopee has verified these channels; all are current as of 2025.

Digital membership cancellation

Website: outsideonline.com (log in and manage subscription)
Help centre: help.outsideinc.com
Email support: Via website help form

Print subscription cancellation

Fulfillment house email: ouscustserv@cdsfulfillment.com
Fulfillment house phone: 1-800-678-1131 (toll-free, Canada and U.S.)
Registered mail address:
Outside, Inc.
PO Box 37751
Boone, IA 50037-0751
U.S.A.

App store cancellation

Apple: Settings > Apple ID > Subscriptions > Outside Magazine > Cancel
Google Play: Play Store > Profile > Subscriptions > Outside Magazine > Cancel subscription

Final thoughts on cancelling outside magazine

Cancelling Outside Magazine should take 10 minutes, not 10 hours. Whether you're stepping back from outdoor media, cutting budget, or simply exploring alternatives, your right to cancel without penalty is fundamental. Stopee has helped thousands of consumers cancel outdoor and lifestyle subscriptions, and we've seen that clarity and persistence always win.

Remember: outside of the 14-day refund window, cancellation stops future charges but doesn't recover past fees. If you cancel within 14 days of purchase or renewal, request a refund immediately. Keep all confirmations, cancel every subscription type separately, and don't hesitate to escalate to your provincial consumer protection office if unauthorized charges continue after your cancellation date.

You own the decision to subscribe or unsubscribe. Outside Magazine's value should match your actual use and budget. If it doesn't, Stopee empowers you to cancel confidently, recover what you're entitled to, and move forward. The outdoor industry thrives when consumers feel respected-and that respect starts with companies making cancellation as frictionless as signup.