Manage Radio Times

How to cancel radio times and protect your subscription rights in canada

Understanding radio times and why canadians choose to cancel

Radio Times is a UK-based media brand offering digital and print magazine subscriptions, a mobile app called "Radio Times - What to Watch," and an online shop for merchandise. In Canada, you can access digital editions through Pocketmags, the Apple App Store, or Google Play, and order print magazines and products through the Radio Times Shop online. Many Canadian subscribers cancel because their viewing habits change, they prefer streaming services, or they simply want to reduce recurring costs. Stopee understands that cancelling a subscription should be straightforward, and we're here to guide you through every step.

Why canadians cancel radio times subscriptions

You might be cancelling because you no longer watch traditional broadcast television, you've found cheaper alternatives, or the content no longer fits your interests. Whatever your reason, Stopee ensures you know your rights and can cancel without unnecessary friction or hidden charges.

Your consumer protection rights in canada

Under Canada's consumer protection legislation, including the Competition Act and provincial consumer protection statutes, you have the right to cancel a subscription within a reasonable period and receive a refund if you act promptly. For app-based subscriptions, you have 14 days from your first payment to request a full refund through Apple or Google. For physical goods ordered through the Radio Times Shop, you have 14 days from delivery to return items and claim your money back. Stopee advocates for your rights; if Radio Times refuses a legitimate cancellation or refund, you can escalate to your provincial consumer protection authority or file a dispute through your payment provider.

Radio times pricing and subscription plans

Here's what Radio Times charges Canadian subscribers across all platforms.

Comparing radio times to alternatives

Before you cancel, consider whether a cheaper tier or pause option might suit you. However, if you've decided to leave, Stopee will help you do so cleanly and ensure you claim any refunds you're entitled to.

How to cancel radio times on each platform

The cancellation process differs depending on whether you subscribed via the Apple App Store, Google Play, the web, or the Radio Times Shop.

Cancel radio times on iOS (Apple app store)

Stopping your Radio Times subscription on iPhone or iPad requires you to manage your app subscription through your Apple Account Settings. Here's the exact process:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen to open your Apple Account.
3. Select Subscriptions (you may need to scroll down).
4. Find and tap "Radio Times - What to Watch" in the list.
5. Tap Cancel Subscription at the bottom of the screen.
6. Confirm your cancellation when prompted.

Important timing: You must cancel at least 24 hours before your next billing date. Apple will not refund the current billing period once it's active-only if you cancel within 14 days of your initial charge or renewal date. Your app access continues until the end of the paid period; cancellation only stops future renewals.

Pro tip: Check your Settings > [Your Name] > Subscriptions regularly to verify that your Radio Times subscription is no longer listed, confirming the cancellation worked.

Alternate method: You can also manage your subscriptions via Apple's account management page on your computer or by visiting the Apple Support link directly.

Cancel radio times on android (Google play)

Android users manage Radio Times through the Google Play Store app or their online Google account. Follow these steps:

1. Open the Google Play Store app on your Android device.
2. Tap the menu icon (three horizontal lines) in the top left corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions from the menu.
5. Find "Radio Times - What to Watch" in your active subscriptions.
6. Tap on it and select Cancel subscription.
7. Confirm the cancellation when prompted.

Important timing: Like Apple, Google requires you to cancel before your next renewal date. You have 14 days from your original charge to claim a full refund; after that window closes, you lose refund eligibility for that billing period. Cancellation stops future charges but does not grant access to content you haven't yet paid for.

Pro tip: If you need help, visit the Google Play Help Centre for additional guidance. You can also manage subscriptions through your online Google Account settings.

Cancel radio times digital magazine or web subscription

If you subscribe to Radio Times magazine or digital access through the web (not via an app store), you'll manage your account through buysubscriptions.com, which handles Radio Times subscriptions for Canadian customers:

1. Visit buysubscriptions.com/help in your web browser.
2. Look for the Cancellation or Manage Subscriptions section.
3. Log into your account using your email and password.
4. Find your Radio Times subscription in your active subscriptions list.
5. Select the option to cancel and confirm your request.
6. You'll receive a cancellation confirmation email; save this for your records.

Warning: Cancelling through this method stops future magazine deliveries, but any issues already dispatched to you may still arrive. Contact Radio Times customer support immediately if you receive unwanted issues after cancellation.

Pro tip: Request a written cancellation confirmation email if the system doesn't provide one automatically. This protects you if Radio Times later charges you by mistake.

Cancel a radio times shop purchase or return merchandise

If you bought physical products through the Radio Times Shop and want to cancel or return items, follow this process:

1. Review the Radio Times Shop returns policy on their website or in your order confirmation email.
2. If you're within 14 days of receiving the item, you have a statutory right to cancel and claim a refund in Canada.
3. Contact the Radio Times Shop via their customer service portal or email (see the Address section below for contact details).
4. Request a return authorization number and shipping instructions.
5. Pack the item securely and use registered mail (with proof of delivery) to return it to the address provided.
6. Once the shop receives and inspects your return, they must process your refund within 14 days.

Important: You typically pay for return shipping yourself unless the item is faulty or the shop's description was inaccurate. Keep your tracking number and proof of delivery; this is your evidence if a dispute arises. Stopee recommends always using registered mail for high-value returns so you have proof the shop received your cancellation notice and goods.

What happens after you cancel radio times

Cancelling your subscription doesn't happen instantly-understanding the timeline helps you avoid confusion and unnecessary charges.

Your access timeline after cancellation

When you cancel a Radio Times subscription, your access doesn't end immediately. For app subscriptions through Apple or Google, you retain access to the app and its content until the end of your current billing period. For example, if you subscribed on the 15th of the month and cancel on the 20th, you keep access until the 15th of the next month. This is because you've already paid for that period.

For magazine subscriptions, print issues already in production or dispatched will continue to arrive; digital access stops immediately or after the paid period, depending on your subscription type.

What happens to your account and data

Cancelling your subscription does not automatically delete your Radio Times account or personal data. Radio Times retains your account information, purchase history, and profile data as described in their privacy policy. If you want your account completely removed, you must request account deletion separately through their customer support. Stopee advises doing this in writing (email or registered mail) so you have proof of your request. Allow 30 days for the company to process a full account deletion.

Future charges and auto-renewal

After you cancel, Radio Times should not charge you again. However, verify this by checking your app store subscription settings or email for renewal notices. If you're charged after cancellation, contact your payment provider (Apple, Google, or your credit card company) within 60 days to dispute the charge. Your bank or app store will typically reverse unauthorized charges if you can prove you cancelled.

Refund eligibility and how to claim your money back

Your refund rights depend on when you cancel and what you purchased-Stopee breaks this down so you know exactly what you're entitled to.

Refunds for app subscriptions (iOS and android)

Apple and Google operate a strict 14-day refund window. If you cancel your Radio Times app subscription within 14 days of your first charge or any renewal charge, the app store will automatically process a full refund to your original payment method. This refund typically appears within 3 to 5 business days.

If you cancel after 14 days, you forfeit the refund and your access continues until the paid period ends. This is the app store's policy, not Radio Times' choice. Warning: Once the 14-day window closes, neither Apple, Google, nor Radio Times will refund you for unused time. Plan your cancellation accordingly.

Pro tip: Mark your calendar for 12 days after your first charge. This gives you 2 days of buffer time to request a refund if you change your mind.

Refunds for digital and print magazines

For magazine subscriptions purchased through buysubscriptions.com or the Radio Times web store, refund eligibility depends on your subscription type and how many issues remain. If you cancel before your first issue ships, you're entitled to a full refund. If issues have already been sent, refunds are typically not available for the remaining portion of your subscription. Contact buysubscriptions.com customer support immediately after cancelling to confirm whether a partial refund applies to your situation.

Refunds for radio times shop purchases

Products purchased from the Radio Times Shop fall under consumer protection law. You have 14 days from the day you receive an item to return it and claim a full refund of the product price and standard delivery charges. Return shipping costs are your responsibility unless the item arrived damaged or defective. Once the shop receives your returned item and inspects it (usually within 5 to 7 business days), they must issue your refund within 14 days. If 14 days pass and you haven't received your refund, contact your payment provider to dispute the charge.

Pro tip: Take photos of the item before returning it, especially if it shows any damage or defects. This evidence protects you if the shop disputes your refund claim.

Common mistakes when cancelling radio times

Cancelling can feel stressful, especially when money is involved-we've seen subscribers make preventable errors that cost them refunds and cause unnecessary back-and-forths with Radio Times.

Missing the 14-day refund window

The biggest mistake is waiting too long to cancel if you want a refund. The 14-day clock starts on your first charge or renewal charge, not on the date you sign up. If you realize you don't want your subscription, cancel within 13 days to be safe. Many subscribers procrastinate and lose refund eligibility because they hit day 15 or 16. Set a phone reminder on day 2 of your subscription if you're unsure whether you'll keep it.

Cancelling in the wrong place

Don't assume that deleting the Radio Times app or unsubscribing from their email list cancels your subscription. You must cancel through the specific platform where you subscribed: the Apple App Store for iOS, Google Play for Android, or buysubscriptions.com for web subscriptions. Stopee has seen subscribers delete the app and think they're done, only to be charged again next month. Always go to the payment platform, not the app itself.

Failing to confirm your cancellation

After you submit a cancellation request, you should receive a confirmation email within minutes. If you don't see one, log back into your account and verify that the subscription is no longer listed as active. Don't assume silence means success. A confirmation is your proof that cancellation went through.

Ignoring unwanted charges after cancellation

If Radio Times or the app store charges you after you've cancelled, don't ignore it. Contact your payment provider immediately and dispute the charge. Most banks and app stores have 60 to 120 days to reverse unauthorized charges, but the clock is ticking. The longer you wait, the harder it becomes to prove you cancelled.

Cancellation checklist and next steps

Use this checklist to ensure your Radio Times cancellation is complete and you've protected yourself.

What to do if radio times refuses to cancel or refund

If you've followed Stopee's instructions and Radio Times or the app store still won't cancel your subscription or issue a refund you're entitled to, escalate the issue. First, contact Radio Times customer support directly in writing (email is fine, but registered mail is stronger). Clearly state your cancellation request, the date you cancelled, and the refund you're claiming. Allow 10 business days for a response.

If Radio Times doesn't respond or refuses without valid reason, you can file a complaint with your provincial consumer protection authority. In Ontario, contact the Consumer Protection Act office; in British Columbia, the Office of the Consumers' Advocate. For federal issues involving payment processing, the Canadian Radio-television and Telecommunications Commission (CRTC) also has consumer complaint procedures. Stopee recommends having documentation of your cancellation attempt and any refusal in writing before you escalate.

Key facts about cancelling radio times in canada

Contact radio times to complete your cancellation

If you need to contact Radio Times customer support or return merchandise, use the details below.

Radio times customer service

For digital subscriptions and app issues: Email buysubscriptions.com support or visit their help portal at buysubscriptions.com/help. Response time is typically 2 to 3 business days.

For Radio Times Shop returns and merchandise: Send written cancellation and return requests via registered mail (with proof of delivery) to ensure the company receives your notice and you have evidence of compliance with the 14-day return window.

Registered mail address: Radio Times Shop, [Consult the Radio Times Shop website or your order confirmation email for the current mailing address, as this may change]. Include your order number, the reason for cancellation, and your preferred refund method.

If radio times doesn't respond

If Radio Times fails to process your cancellation or refund within the stated timeframes, contact your payment provider (Apple, Google, or your credit card company) and file a dispute. You have 60 to 120 days from the charge date to dispute unauthorized or refundable charges. Provide your payment provider with proof of your cancellation attempt (confirmation email, screenshot, or registered mail tracking number) and explain that the company failed to honour your request.

Final thoughts: cancel with confidence using stopee

Cancelling Radio Times doesn't have to be complicated. Whether you're leaving because your priorities have changed, you've found a better option, or you simply want to save money, you have legal rights in Canada that protect you. The 14-day refund window exists for your benefit; the cancellation process is straightforward if you use the right platform; and if the company doesn't cooperate, you have escalation options through your payment provider or consumer protection authorities.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they're entitled to. By following this guide step-by-step, saving your confirmation, and knowing when and how to escalate, you'll complete your Radio Times cancellation cleanly and avoid the frustration many subscribers face. Stopee believes in transparent, straightforward cancellation processes-and we're here to ensure you get yours.