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Cancel Access Gas: The Right Way
How to cancel access gas and avoid early exit fees in canada
What access gas is and why you might want to cancel
Access Gas is a retail natural gas marketer operating in parts of Canada, including Ontario and British Columbia under FortisBC's Customer Choice program. They sell fixed-rate residential contracts in 1, 3, and 5-year terms, locking in a per-gigajoule price to shield you from market volatility. If you signed a contract and now find yourself wanting out-whether the price no longer suits your budget, you've switched providers, or you simply changed your mind-you have options. At Stopee, we know that feeling trapped in a utility contract is frustrating, and we're here to guide you through every step to cancel Access Gas safely and on your terms.
When you should cancel access gas
You should cancel if the fixed rate no longer offers value, if you're moving house, if you've found a better rate elsewhere, or if you signed during a high-pressure sales call and now regret it. Most importantly, if you're within the 10-day cooling-off window after signing, you can cancel without penalty-no questions asked, no fees. Even outside that window, understanding your cancellation rights under provincial consumer protection laws means you're not powerless. Stopee empowers consumers to take action, and your first step is knowing exactly where you stand.
Your consumer protection rights in canada
Canada's consumer protection laws give you real leverage when cancelling utility contracts.
The 10-day cooling-off period
Access Gas explicitly honors a 10-day penalty-free cancellation window from the date you sign the contract. This is your golden ticket. Within those 10 days, you can withdraw from the agreement with zero early-exit fees, and any charges billed for service not yet delivered must be refunded. Ontario and British Columbia both recognize this cooling-off right, though the countdown begins the moment you sign, not when the contract takes effect.
Cancellation fees outside the cooling-off period
Once the 10-day window closes, Access Gas can charge an early-exit fee if you cancel before the contract term ends. Ontario regulations generally permit natural gas retailers to charge around C$100 per remaining year or part-year, though your actual fee depends on your signed contract terms and the current market price relative to your locked rate. Before you panic, request a written calculation of any fee from Access Gas-this forces transparency and gives you proof in writing. If the fee seems excessive or unreasonable, you have grounds to escalate to the provincial regulator.
Access gas pricing plans and contract terms
Understanding what you're locked into helps you decide whether to stay or cancel.
| Plan type | Rate (per GJ) | Term length | Key feature |
|---|---|---|---|
| Residential price protection - 1 year | C$3.39 | 1 year | Fixed rate, shortest commitment |
| Residential price protection - 3 years | C$3.64 | 3 years | Fixed rate, mid-term lock |
| Residential price protection - 5 years | C$4.39 | 5 years | Fixed rate, longest protection |
| Residential green energy option - 1 year | C$3.39 | 1 year | Fixed rate plus environmental offset |
| Residential green energy option - 3 years | C$3.64 | 3 years | Fixed rate plus environmental offset |
| Residential green energy option - 5 years | C$4.39 | 5 years | Fixed rate plus environmental offset |
If you're on a 5-year plan at C$4.39/GJ and market rates have dropped to C$3.00/GJ, you'll face a steeper exit fee because Access Gas stands to lose money if you leave. Conversely, if rates have climbed above your locked price, the exit fee may be lower or waived. Always ask for this calculation in writing.
How to cancel access gas step-by-step
Follow this proven process to cancel cleanly and maintain proof of your cancellation request.
Step-by-step cancellation process
- Check your contract and gather key details.
- Locate your signed Access Gas contract and note the exact signing date.
- Write down your full name, service address, account number, and the contract start date.
- Calculate how many days have passed since signing. If fewer than 10 days have elapsed, you're in the cooling-off window and can cancel with zero penalty.
- If you're outside the 10-day window, read your contract's cancellation or early-termination clause to understand the fee structure.
- Prepare your written cancellation statement.
- Write a clear, dated letter or email that includes your full name, service address, account number, contract signing date, and the date you're requesting cancellation.
- State explicitly: "I hereby cancel this natural gas supply contract effective immediately" or "effective [date]."
- If you're within the 10-day cooling-off period, reference that right: "This cancellation is submitted within the 10-day cooling-off period, and I expect no penalties or charges."
- If you're outside the window, ask Access Gas to calculate and disclose any early-exit fee before the cancellation is finalized.
- Sign and date the letter, and keep a copy for your records.
- Send your cancellation via registered mail.
- Mail your signed cancellation statement to the Access Gas East office located in Mississauga, Ontario. This address serves Ontario customers, including the Toronto area.
- Use registered mail with return receipt (proof of delivery) so you have concrete evidence that Access Gas received your request and when.
- Keep the tracking number and receipt from Canada Post in a safe folder.
- Expect delivery within 3-5 business days depending on postal service.
- Follow up by email and phone.
- After sending the registered letter, email your cancellation request to Access Gas's customer service inbox (obtain this from their website or your contract).
- Call their customer service line and verbally confirm your cancellation request. Ask the representative to send you written confirmation and log your request with a reference number.
- Pro tip: Ask them to confirm whether you're within the 10-day cooling-off period and whether any fee will apply. Record this conversation if permitted in your province (Ontario allows one-party consent recording).
- Request written acknowledgement and a final bill.
- Email Access Gas asking for written confirmation that your cancellation has been processed and the effective date.
- Request a final bill showing any charges owed and the calculation of any early-exit fee (if applicable).
- Ensure your utility (FortisBC or your local distributor) confirms that you've reverted to default supply or are free to choose another retailer.
- Warning: Do not ignore bills after cancellation-verify they cover only gas delivered before your cancellation date plus any legitimate early-exit fee.
- Verify cancellation with your local utility.
- Contact your local gas distributor (FortisBC in BC, or your Ontario distributor) to confirm that Access Gas's supply contract has ended.
- Ask your utility to confirm your account status: are you on default supply, or are you free to sign with another retailer?
- Request written confirmation so you have proof the cancellation is complete on all fronts.
Special rules for british columbia customers
If you're enrolled in FortisBC's Customer Choice program, note that contracts typically take effect at the beginning of a calendar month, not immediately. FortisBC also requires at least one full month's written notice before a supply change takes effect. This means if you request cancellation mid-month, it may not be effective until the start of the following month. Include this timeline expectation in your written cancellation request so there's no confusion later. Stopee advises all BC customers to confirm the effective date explicitly with both Access Gas and FortisBC in writing.
What happens after you cancel access gas
Understanding the post-cancellation process removes uncertainty and helps you stay in control.
Your supply reverts to default or opens to new options
Once Access Gas's contract ends, you revert to your utility's default supply (standard variable-rate service) or become free to shop for another retailer. If you cancel during the 10-day cooling-off period, this transition should happen smoothly with no overlap or gap in gas supply. Your local utility continues to deliver gas-Access Gas simply stops supplying it at their locked rate.
Bills and fees after cancellation
You may receive a final bill from Access Gas covering gas delivered up to the cancellation date. If you cancelled outside the 10-day window and an early-exit fee applies, it will appear on this bill. Review it carefully. Gas consumed before your cancellation is legitimate; early-exit fees should match the contract terms and be calculated fairly. If the fee seems inflated or the usage charges are wrong, contact Access Gas in writing and request an itemized breakdown. If they refuse to justify it, escalate to your provincial regulator (Ontario Energy Board in Ontario, or the BC Utilities Commission in BC).
Refunds and billing after cancellation
Clarity on refunds prevents disappointment and helps you plan your budget.
Will you receive a refund?
If you cancel within the 10-day cooling-off period, Access Gas cannot charge you a cancellation fee. Any charges billed for gas not yet delivered should be refunded in full. The timing of the refund varies-typically 5-10 business days after cancellation is confirmed, but check your contract for specifics. Outside the 10-day window, you will not receive a general refund; instead, you will likely owe an early-exit fee. This fee is calculated based on the remaining contract term and is not refundable unless you successfully dispute it as unfair or unreasonable.
Deposits and credit balances
If you paid a deposit when signing up with Access Gas, ask whether you're entitled to its return. Most deposits are refunded within 2-4 weeks of contract termination, provided your account is settled and no balance is owing. If you have a credit balance on your account (you've paid more than the gas you've consumed), Access Gas must refund that credit. Request it explicitly in your final correspondence and follow up if it doesn't arrive within the expected window.
Common mistakes when cancelling access gas
Cancelling a utility contract can feel overwhelming, and small oversights can cost you time, money, or proof of your request. Let's avoid those pitfalls together.
Mistake 1: cancelling by phone only
Phone calls leave no paper trail. A representative may promise your cancellation is processed, but without written confirmation, you have no proof if Access Gas later claims they never received your request. Always follow up with registered mail or email, and ask the phone representative to send you a written confirmation via email.
Mistake 2: missing the 10-day cooling-off deadline
The 10 days pass quickly. If you regret signing on day 11, you've lost your penalty-free exit and will owe an early-exit fee. Mark your calendar immediately after signing. If you're unsure of the exact signing date, contact Access Gas and ask them to confirm it in writing so you can calculate your cooling-off window accurately.
Mistake 3: ignoring your contract terms
Your signed contract spells out the cancellation fee formula. Ignoring it means you won't know what to expect. Before you cancel, find your contract and read the early-termination clause. If you've lost it, request a copy from Access Gas in writing-they're legally required to provide it.
Mistake 4: not requesting an itemized fee calculation
Access Gas may charge you without showing you the math. Demand a written breakdown of any early-exit fee before you pay it. This forces transparency and gives you grounds to dispute if the fee is inflated or calculated incorrectly.
Mistake 5: failing to confirm cancellation with your utility
Access Gas and your local utility operate separately. Cancelling with Access Gas doesn't automatically notify your utility that the supply contract has ended. Contact your utility independently to confirm the cancellation and your new supply status. At Stopee, we've seen customers continue paying Access Gas rates weeks after "cancelling" simply because the utility never received the message.
Cancellation checklist for access gas
Use this checklist to ensure you've covered every step and left nothing to chance.
| Action | Completed | Date/notes |
|---|---|---|
| Review contract and note signing date | ☐ | |
| Calculate remaining days in 10-day cooling-off window | ☐ | |
| Gather account number, service address, and contact info | ☐ | |
| Write and sign cancellation letter | ☐ | |
| Send cancellation via registered mail to Mississauga office | ☐ | |
| Email cancellation request and request written confirmation | ☐ | |
| Call customer service and log reference number | ☐ | |
| Request itemized early-exit fee calculation (if outside cooling-off) | ☐ | |
| Contact local utility to confirm supply contract end | ☐ | |
| Receive and review final bill from Access Gas | ☐ | |
| File dispute with regulator if fee is unjustified | ☐ |
When to escalate to a regulator
If Access Gas refuses to honour your cooling-off right, won't calculate or justify an early-exit fee, or ignores your cancellation request, you have regulatory backup.
Ontario customers: contact the ontario energy board
The Ontario Energy Board (OEB) oversees natural gas retailers in Ontario, including Access Gas. If you believe Access Gas has breached the Consumer Protection Act or treated you unfairly, file a complaint with the OEB. They can investigate, require Access Gas to refund wrongful charges, and impose penalties. Visit oeb.ca to submit a complaint online.
British columbia customers: contact the BC utilities commission
The BC Utilities Commission (BCUC) regulates FortisBC and retailers like Access Gas operating under Customer Choice. If Access Gas refuses to honor your rights or charges an unreasonable fee, lodge a complaint with the BCUC. They'll review your case and can order Access Gas to correct billing or refund unfair charges. Visit bcuc.com for complaint instructions.
When to escalate
Escalate if: Access Gas ignores your cancellation request after 15 business days; they deny your 10-day cooling-off right without justification; they charge a fee you believe is unreasonable or wrongly calculated; or they continue billing after you've cancelled. Document everything in writing before you escalate, and provide the regulator with copies of your cancellation letters, their responses, bills, and any fee calculations. Stopee recommends escalating sooner rather than later-regulators take these complaints seriously and often side with consumers.
Why stopee helps you cancel access gas with confidence
Cancelling a fixed-rate gas contract can feel complicated, but you're not alone. Stopee has helped thousands of consumers navigate cancellations, dispute unfair fees, and reclaim control of their utility bills. Our step-by-step guides, consumer protection resources, and escalation templates empower you to cancel on your terms without fear of hidden traps. Whether you're within the 10-day cooling-off period or facing an early-exit fee, Stopee gives you the clarity and confidence to move forward. Visit Stopee.com today to access free cancellation templates, regulatory contact information, and real examples of how to challenge unfair charges. Your cancellation journey starts here.
Access gas cancellation address and contact information
Use this address for all registered mail cancellations and formal requests.
Mailing address for ontario customers
Send your written cancellation request via registered mail to:
Access Gas East
Mississauga, Ontario
Canada
This office serves Ontario customers, including the Toronto area. Allow 3-5 business days for postal delivery plus 5-10 business days for Access Gas to process your request. Always keep your Canada Post tracking number and receipt as proof of delivery.
Before you go
Cancelling Access Gas is straightforward when you follow this roadmap. You have rights-whether you're invoking the 10-day cooling-off period or standing your ground against an unfair fee. Document everything in writing, stay calm, and escalate to your provincial regulator if Access Gas refuses to cooperate. Stopee empowers you to take action, and your first action is sending that cancellation letter today. You've got this.