Manage Diamond Resorts

How to cancel diamond resorts and reclaim your time and money

Understanding diamond resorts and your membership

Diamond Resorts is a timeshare and points-based vacation ownership company that operates resort properties across multiple destinations. You purchase a membership or ownership interest that gives you access to accommodations, booking privileges, exchange programs and travel-related services. The company collects annual membership fees and use charges as outlined in your contract.

If you bought into Diamond Resorts expecting flexibility but find yourself locked into escalating costs or inflexible booking terms, you are not alone. Many Canadian members discover that the promised vacation lifestyle comes with steep ongoing expenses and limited exit options. At Stopee, we help thousands of consumers navigate subscription cancellations and membership exits every year, and Diamond Resorts cancellations are among the most urgent requests we receive.

How diamond resorts makes money from you

Diamond Resorts revenue comes from three primary streams: upfront purchase prices (often $15,000 to $50,000 CAD or higher), annual membership dues, and per-use or exchange fees. Your contract locks you into annual obligations that typically increase over time. Even if you never use your membership, the company continues to bill you until you formally cancel or the contract expires.

Why you may want to cancel

You might cancel because travel plans changed, the annual fees became unaffordable, you discovered better alternatives, or the company misrepresented benefits at the point of sale. Some members cancel because they were pressured into a purchase and now regret the commitment. Whatever your reason, Stopee recognizes that timeshare exits are legitimate consumer choices.

Your cancellation rights in canada

Canadian consumer protection law provides you with specific rights when cancelling membership contracts and vacation ownership agreements.

Rescission period (cooling-off window)

Most provinces in Canada grant you a rescission or "cooling-off" period after you sign a timeshare contract. This period typically ranges from 10 to 14 days, depending on your province. During this window, you can cancel the contract with minimal or no penalty and receive a full refund of amounts paid. Your contract must clearly state the length of this period and the deadline date. Calculate the last day to rescind immediately upon receipt of your contract documents.

Consumer protection act defences

If you cancel after the rescission period, Canadian consumer protection legislation may still protect you if Diamond Resorts made false or misleading claims about the product, benefits, or costs. Misrepresentation-such as promises about resale value, guaranteed rental income, or flexibility-can be grounds for contract termination and refund even after the cooling-off window closes. Keep all sales materials, emails, and notes from conversations with sales representatives.

Your provincial authority

Each Canadian province has a consumer protection office that can investigate complaints and escalate disputes if Diamond Resorts refuses to honour your cancellation rights. If you live in Ontario, contact the Ontario Ministry of Public and Business Service. In British Columbia, reach the Consumer Protection Office. In Alberta, contact Service Alberta. These agencies can apply pressure on the company and, in some cases, order refunds or contract cancellation.

How to cancel diamond resorts step by step

Follow this process carefully to cancel your Diamond Resorts membership with proof of timely delivery and clear documentation.

Step-by-step cancellation procedure

1. Review your contract immediately
   • Locate the original purchase agreement or membership contract you received at sale.
   • Identify any rescission or cooling-off period and calculate the last day you can cancel without penalty.
   • Look for a cancellation clause that outlines the process, required forms, and contact address.
   • Note any restrictions, fees, or conditions that apply to cancellations after the rescission window.
2. Prepare your written cancellation letter
   • Use plain white paper or email (if your contract permits electronic notice).
   • Include your full legal name as it appears on the contract.
   • State your membership or account number and the property address associated with your membership.
   • Include your original purchase date.
   • Write a clear statement: "I hereby cancel and rescind my Diamond Resorts membership contract, effective immediately, under the rescission clause in my membership agreement" or "I request immediate termination of my membership contract."
   • Keep the letter brief, professional and factual. Do not include emotional language or disputes about fees.
   • Sign and date the letter by hand if sending by mail.
3. Send your cancellation via certified mail with return receipt
   • Do not email, fax or use standard post unless your contract explicitly permits it. Certified mail creates proof of delivery.
   • Address your letter to: Diamond Resorts U.S. Collection, Attn: Rescissions Title Services, 10615 Park Run Drive, Las Vegas, Nevada 89144, USA.
   • Warning: If your contract includes a different rescission address or cancellation department, follow that address instead. Using the wrong address can invalidate your cancellation.
   • Use Canada Post Xpresspost with Signature confirmation or a similar tracked courier service.
   • Keep your receipt and tracking number.
   • Wait for the return receipt to arrive (usually 7-10 business days). This proves Diamond Resorts received your letter on the date you sent it.
4. Document everything
   • Make photocopies of your signed cancellation letter before sending.
   • Save your Canada Post receipt, tracking number and return receipt signature.
   • If you have prior email or phone conversations with Diamond Resorts staff, save those too.
   • Keep your original purchase documents, membership agreement, and all billing statements.
   • Create a folder (digital or physical) with all cancellation-related documents.
5. Request written confirmation
   • After Diamond Resorts receives your letter, wait 5-7 business days, then phone the company directly.
   • Ask to speak with the rescissions or membership cancellation department.
   • Provide your name, account number and the date you sent your cancellation letter.
   • Request written confirmation via email showing the date your cancellation was processed and the effective date.
   • Ask about your account balance, any refunds due, and the timeline for refund processing.
   • Pro tip: Take notes on who you spoke with, their title, the time and date of the call, and what they told you. Ask for their direct extension or email address for follow-up.
6. Monitor your account and billing
   • Check your credit card and bank statements for the next 30-60 days to confirm Diamond Resorts stops billing you.
   • If the company continues to charge you after you cancelled, dispute the charges with your bank or credit card issuer immediately.
   • Keep all dispute records and correspondence with your financial institution.

If diamond resorts refuses to cancel

If the company denies your cancellation or ignores your letter, escalate immediately. Contact your provincial consumer protection office and file a formal complaint. Provide them with your cancellation letter, proof of delivery, contract terms and all related correspondence. Many consumer agencies have authority to order contract cancellation and refunds without you having to hire a lawyer.

What happens after your cancellation takes effect

Cancelling a timeshare membership creates ripple effects across your account, billing and credit records. Understanding what to expect helps you avoid surprises and catch errors quickly.

Your membership access ends immediately

Once Diamond Resorts processes your cancellation, your access to resort bookings, exchange programs, and member privileges stops. You cannot make new reservations or use accrued points (if you held a points-based membership). If you had a reservation booked after your cancellation date, contact the resort directly to cancel that booking and avoid no-show fees.

Future billing should stop

Diamond Resorts must stop charging you annual membership fees, use fees and exchange charges once your contract is terminated. However, the company may continue to bill you if there is a dispute about whether your cancellation was valid or if you owe outstanding fees from before the cancellation date. Monitor your statements carefully for the next 90 days. If unwanted charges appear, dispute them immediately with your financial institution and provide proof of your valid cancellation.

Your account will be marked as cancelled

Diamond Resorts will retain a record of your cancelled membership in its internal database. This record is separate from your credit history. However, if there is a billing dispute, the company may refer your account to a collection agency. A collection account can harm your credit score. That is why obtaining written confirmation of your cancellation and any refund arrangement is critical.

Refunds or account credits

If you cancelled within the rescission period, you should receive a refund of amounts paid. The timeline for refunds varies but typically ranges from 30 to 60 days after the company processes your cancellation. If you cancelled after the rescission window and you are owed a refund due to misrepresentation or breach of contract, the refund process may take longer and may require escalation to your provincial consumer protection office or legal action.

Diamond resorts membership pricing and typical costs

Understanding the full cost of Diamond Resorts membership helps you calculate your financial exposure and refund entitlement.

These figures are estimates based on typical Diamond Resorts offerings in Canada. Your actual costs depend on the specific membership tier, property location, and contract terms you signed. If you purchased a membership 5 or more years ago, your annual fees may have increased significantly through annual escalation clauses.

Refund eligibility and what you can recover

Your refund entitlement depends on when you cancel and the reason you are cancelling.

Refunds within the rescission period

If you cancel during the cooling-off period (typically 10-14 days depending on your province), you are entitled to a full refund of all amounts paid, minus any deductions explicitly permitted under your contract or provincial law. Some contracts allow the company to deduct administrative processing fees (typically $100-$300). Demand an itemized refund statement showing the gross amount refunded and any deductions.

Refunds after the rescission period

Cancellations after the cooling-off window typically result in no refund unless you can prove misrepresentation or breach of contract. However, if Diamond Resorts made false claims about resale value, guaranteed rental income, tax benefits, or flexibility, you may have grounds for a refund claim. You may also have a claim if the company failed to disclose all fees, used high-pressure sales tactics, or did not provide required disclosures at the time of sale.

Escalation and dispute resolution

If Diamond Resorts refuses to refund you and you believe you have a valid claim, contact your provincial consumer protection office. Many provinces provide free mediation or can order the company to issue a refund. If informal resolution fails, you can pursue small claims court (for claims under $30,000 in most provinces) or hire a consumer lawyer. Stopee has helped members understand their legal options and pursue refunds through official channels.

Common mistakes when cancelling diamond resorts

Cancelling a timeshare membership is stressful, and small errors can delay your exit or jeopardize your refund. Learning from others who have already navigated this process protects you.

Mistake 1: missing the rescission deadline

The cooling-off period is your strongest protection. Missing this deadline by even one day eliminates your automatic refund right and forces you to prove misrepresentation to recover money. Calculate the deadline immediately upon signing. If you are unsure, contact Diamond Resorts in writing and ask for written confirmation of the rescission period end date.

Mistake 2: cancelling by phone or email only

Phone calls and informal emails leave no proof that Diamond Resorts received your cancellation request. Always send a formal written letter via certified mail with return receipt. This creates a date-stamped record that protects you if there is a dispute about when you cancelled.

Mistake 3: failing to document everything

Keep copies of your cancellation letter, proof of delivery, all purchase documents, billing statements, and any communications with Diamond Resorts staff. If the company disputes your cancellation or continues to bill you, these documents are your evidence. Without them, it becomes your word against the company's word.

Mistake 4: not following up after sending cancellation

Do not assume Diamond Resorts processed your cancellation just because the company received your letter. Wait 5-7 business days and then call to confirm cancellation and request written confirmation. Many members have discovered the company "lost" their cancellation letter or misplaced it in the wrong department.

Mistake 5: ignoring continued billing

If Diamond Resorts continues to charge you after your cancellation date, address it immediately. Dispute the charges with your bank or credit card issuer within 60 days. Waiting weeks or months to dispute weakens your case and can result in collection action against you.

Checklist for cancelling diamond resorts

Use this checklist to ensure you complete every step correctly and create a full paper trail.

Should you cancel or keep your diamond resorts membership

Before you commit to cancellation, consider whether keeping your membership might make sense under specific circumstances.

Keep your membership if

You use your Diamond Resorts membership regularly (at least once per year), you have access to desirable properties that match your travel plans, the annual fees are manageable within your budget, and you have unused points or upcoming reservations. If you are within the rescission period and the salesperson misrepresented the product, you should still cancel and recover your money.

Cancel your membership if

Your travel plans have changed significantly, the annual fees have become unaffordable or are increasing faster than your income, you rarely or never use your membership, you were pressured into the purchase without understanding the full cost, or you discovered you can vacation more flexibly and affordably elsewhere. Stopee advises members to cancel if the membership no longer aligns with your life and financial goals.

How to complain to your provincial consumer protection authority

If Diamond Resorts refuses to honour your cancellation or refund request, escalate to your provincial government consumer protection office.

Contact information by province

Ontario: Ontario Ministry of Public and Business Service, Consumer Protection Office, 416-326-8800 or www.ontario.ca/consumer.

British Columbia: Consumer Protection Office, Service BC, 1-888-564-9963 or www.consumerprotectionbc.ca.

Alberta: Service Alberta, Fair Trading Act Inquiries, 1-877-427-4088 or www.servicealberta.ca.

Quebec: Office of the Protecteur du consommateur, 1-888-672-2556 or www.opc.gouv.qc.ca.

Manitoba: Consumer Protection Office, 1-204-945-3700 or www.gov.mb.ca/consumer.

Saskatchewan: Ministry of Justice, Consumer Protection Office, 1-877-880-7267.

File a written complaint with your provincial office, provide copies of your cancellation letter, proof of delivery, contract, and all Diamond Resorts correspondence. Most consumer protection offices investigate timeshare complaints at no cost to you.

Contact address for diamond resorts cancellation

Send all cancellation correspondence to the address below via certified mail with return receipt requested:

Diamond Resorts U.S. Collection
Attn: Rescissions Title Services
10615 Park Run Drive
Las Vegas, Nevada 89144
USA

Important: If your original contract specifies a different rescission or cancellation address, use that address instead. Sending your letter to the wrong department can delay or invalidate your cancellation.

Conclusion: take control of your diamond resorts exit

Cancelling Diamond Resorts requires patience, documentation and persistence, but it is absolutely achievable. You have legal rights as a Canadian consumer, and those rights include the ability to rescind your contract during the cooling-off period and to dispute charges if the company misrepresented the product at sale. Follow the step-by-step process outlined here, keep meticulous records, and escalate to your provincial consumer protection office if Diamond Resorts resists your cancellation request.

Stopee has helped thousands of Canadian consumers cancel timeshare memberships, vacation clubs and subscription services that no longer served them. Your membership cancellation is a legitimate financial decision. Whether you cancel within the rescission period or pursue a refund claim based on misrepresentation, Stopee's guides and consumer advocacy resources support you through every stage of the process. Take action today, protect your documentation, and reclaim your financial freedom from timeshare obligations.