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Cancel Skrill: Step-by-Step Guide
How to cancel your skrill account in canada: step-by-step guide and consumer rights
What is skrill and why you might want to cancel
Skrill is a digital wallet and international payments platform that lets you send money across borders, hold funds in multiple currencies, and access a prepaid Mastercard in supported markets. Many Canadian users rely on Skrill for freelance payments, online shopping abroad, or currency conversion. However, if you no longer need the service, accumulating inactivity fees, or prefer another payment method, cancelling your account is straightforward once you understand the process.
At Stopee, we help Canadians navigate cancellation with confidence. Whether you're closing a dormant account or switching to a competitor, this guide walks you through every step and protects your rights.
When to cancel skrill
You should consider cancelling if you face monthly inactivity fees (C$7.50 per month after 12 months of no login or transactions), if you no longer use international payments, or if currency conversion fees (up to 3.99% per transaction) no longer fit your budget. Cancelling also makes sense if you've found a cheaper alternative with lower withdrawal fees or faster processing times.
When to keep your skrill account
Keep your account active if you regularly receive international payments, need multi-currency holding, or depend on the prepaid Mastercard for online shopping. If you log in at least once per year, you avoid the inactivity fee entirely, making Skrill a cost-free backup payment method.
Skrill pricing in canada: what you actually pay
Before you cancel, understand Skrill's fee structure so you can decide if closure truly saves you money or if staying active (with at least annual login) keeps costs at zero.
| Service | Cost | Frequency | Notes |
|---|---|---|---|
| Deposit via local (CAD) method | C$0.00 | per transaction | Loading your wallet using Canadian banks or local payment methods is completely free |
| Deposit via global method (USD card, etc.) | Up to 2.50% | per transaction | Funding from international cards or non-CAD sources incurs a conversion fee |
| Withdrawal to Canadian bank account | 1.75% (min C$5.30) | per transaction | Withdrawing to your CAD bank account costs 1.75% with a C$5.30 minimum charge |
| Currency conversion (FX spread) | Up to 3.99% | per transaction | Exchanging between currencies carries a markup of up to 3.99% |
| Inactivity fee | C$7.50/month | monthly (after 12 months) | If you do not log in or perform a transaction for 12 months, you are charged monthly |
The key takeaway: if you stay inactive for over a year, Skrill begins charging C$7.50 per month. A single annual login costs zero and prevents these fees entirely.
Your consumer rights in canada before you cancel
Canadian law protects you when cancelling payment services and disputing unauthorized transactions. Understanding your rights gives you leverage if Skrill refuses to refund or close your account.
Consumer protection rights under canadian law
Under the Consumer Protection Act (provincial and federal), you have the right to cancel most digital services within a cooling-off period if the contract allows it. Additionally, if Skrill fails to deliver funds within 14 days of receipt, or within 3 business days of a written request, you are entitled to a refund of the principal amount unless the funds have already been transferred to a non-refundable service or your instruction prevents refund.
If you paid by credit card, you can dispute unauthorized or undelivered transactions directly with your bank or card issuer within a specific dispute window (typically 120 days). This is separate from Skrill's refund policy and often faster.
Skrill is regulated as a money transmitter in Canada, which means it must comply with anti-money-laundering rules and hold your funds in trust. This protection applies even if the company files for bankruptcy.
Escalation points if skrill refuses to cancel
If Skrill blocks your cancellation request or refuses to refund eligible funds, contact your provincial financial regulator. In Ontario, reach out to the Financial Services Regulatory Authority (FSRA). In British Columbia, contact the Financial Institutions Commission (FICOM). Stopee recommends documenting every communication with Skrill before escalating, as regulators require proof of good-faith attempts to resolve the dispute.
How to cancel your skrill account: step-by-step for all platforms
Cancellation methods differ depending on whether you use the web wallet, mobile app, prepaid card, or app store subscription. Follow the steps that match your situation.
Cancel skrill via web browser
The web platform is the fastest and most reliable way to close your account. Make sure your balance is zero or under the equivalent of roughly C$5.30 before you start, as Skrill will not allow closure with pending funds or transactions.
- Log in to your Skrill account at skrill.com using your email and password
- Click on your profile icon or avatar in the top right corner
- Select Settings from the dropdown menu
- Navigate to Account Settings
- Scroll to Account Status and click Close Account
- Review the warning message explaining that you will lose access to your wallet and transaction history
- Confirm you have no pending transactions
- Confirm your balance is zero or negligible
- Enter your password to confirm the closure request
- Click the final Close Account button to complete the process
Pro tip: Screenshot the confirmation message immediately after closure. Stopee recommends saving this as proof in case Skrill disputes the cancellation later or continues to charge inactivity fees.
Cancel skrill via mobile app
If you prefer to cancel on your phone, the mobile app mirrors the web process but uses slightly different menu labels.
- Open the official Skrill app on iOS or Android
- Log in with your credentials
- Tap Profile in the bottom menu bar (usually a person icon)
- Select Personal details or Account settings
- Scroll down to Close Account and tap it
- Read the confirmation notice and ensure your balance is zero
- Withdraw or transfer any remaining funds before proceeding
- Enter your password to confirm
- Tap Close Account to finalize the cancellation
Warning: Do not force-close the app during cancellation. Wait for the final confirmation screen before exiting.
Cancel your skrill prepaid mastercard separately
Your Skrill Prepaid Mastercard operates independently from your wallet account. You must cancel the card separately, and you may be eligible for a fee refund if you cancel within 14 days of receiving the card.
- Log in to your Skrill web account
- Navigate to Cards or My Cards in the main menu
- Locate your Skrill Prepaid Mastercard in the list
- Click on the card and select Cancel Card or Block Card
- Block Card temporarily suspends the card; Cancel Card permanently closes it
- Confirm the cancellation request
- If you cancelled within 14 days of receiving the card, submit a refund request for the annual membership fee through Skrill's support portal
Alternatively, call Skrill customer support directly to cancel the card over the phone. This method leaves a recorded trail if you need to dispute a fee later.
Cancel subscriptions billed through your skrill account via app stores
If you have subscriptions billed through Apple App Store or Google Play, Skrill does not control these cancellations. You must cancel them through your app store account, not Skrill.
- For iOS (Apple):
- Open Settings on your iPhone or iPad
- Tap your name at the top
- Select Subscriptions
- Find the subscription you want to cancel
- Tap Cancel Subscription and confirm
- For Android (Google Play):
- Open the Google Play Store app
- Tap your profile icon in the top right
- Select Payments and subscriptions
- Choose Subscriptions
- Find and tap the subscription you want to cancel
- Tap Cancel subscription and follow the prompts
Pro tip: Stopee recommends cancelling these subscriptions before you close your Skrill account. Once your wallet is closed, the app store cannot charge your Skrill payment method, but the subscription record may remain active and confuse your billing later.
What happens immediately after you cancel skrill
Cancellation is sudden and permanent, so understand what you lose the moment Skrill processes your closure request.
Access and data loss
Once your account closes, you lose immediate access to your wallet interface, all transaction history visible through your dashboard, and the ability to send or receive payments from that account. You cannot reverse this closure for 30 days in some cases, so if you cancel by mistake, contact Skrill support immediately.
Card and payment method suspension
Your Skrill Prepaid Mastercard stops working for online and in-store purchases within minutes of account closure. Any recurring charges linked to that card will fail. Your linked bank account and credit cards are no longer associated with Skrill, but they remain active at your bank.
Record retention and compliance
Skrill retains your account records and transaction history for at least 5 years, as required by anti-money-laundering and tax compliance laws in Canada. You cannot request immediate deletion of this data. However, you can request a copy of your records for personal or tax purposes by contacting Skrill's data protection team.
Will you get a refund when you cancel?
Refund eligibility depends on the reason for your cancellation and the type of transaction involved. Stopee breaks down your options so you know what to expect.
Funds held in your skrill wallet
Before you close your account, you must withdraw or transfer all remaining balance to your bank account or another Skrill user. Skrill will not refund a wallet balance after account closure; instead, your funds may be held in a suspense account for a set period (typically 90 days) before being transferred to a designated charity or escrow service. To avoid this, withdraw everything before you hit the cancel button.
Deposits you funded via card or bank transfer
Deposits are generally non-refundable once processed into your Skrill wallet. However, if you funded your account via credit or debit card and Skrill has not yet processed the transaction, you can request a card chargeback through your card issuer within 120 days. For bank transfers, ask your bank to reverse the transaction if Skrill received it in error or if you have grounds under the Payment Services Regulation.
Transfers and withdrawals
Skrill-to-Skrill transfers, international money transfers, and cryptocurrency withdrawals are non-refundable once processed. If a withdrawal fails and is returned by the recipient bank, Skrill credits the amount back to your account (minus any returned-transaction fees, typically C$5.30 to C$10.00). You then have a window to withdraw this returned amount before account closure.
Prepaid mastercard fee refund (14-day cooling-off period)
If you cancel your Skrill Prepaid Mastercard within 14 days of receiving it, you are eligible for a full refund of the annual card membership fee (typically C$10 to C$20, depending on card tier). Submit your refund request through Skrill's support portal with proof of the card delivery date. Refunds are processed within 5 to 10 business days.
Dispute resolution and non-delivery claims
If Skrill fails to deliver your funds to a recipient bank within 14 days of you submitting the transfer request, you are entitled to a refund of the principal amount under payment services regulations. You must submit a written claim to Skrill within 30 days of the failed delivery. Skrill typically responds within 10 business days.
Common mistakes when cancelling skrill
Many Canadians rush through cancellation and create problems they could have avoided. You are not alone in making these errors, but awareness helps you skip them.
Mistake 1: closing your account with a remaining balance
Skrill will not let you close your account if you have a balance above the minimum threshold (roughly C$5.30 or its equivalent). If you try anyway, the system rejects your request. You must withdraw or transfer every dollar before clicking the final close button. Check your balance twice before proceeding.
Mistake 2: confusing card cancellation with account closure
Cancelling your Skrill Prepaid Mastercard does not close your wallet account. Your digital wallet remains active and may still incur inactivity fees if you do not log in for 12 months. You must close the account separately via Settings to fully sever your relationship with Skrill.
Mistake 3: forgetting to cancel app store subscriptions first
If you have subscriptions billed through Apple App Store or Google Play, they will not automatically cancel when your Skrill wallet closes. You must manually cancel them in your app store account first, or the subscription service will attempt to bill you through an alternate payment method or mark your account as delinquent.
Mistake 4: not documenting your cancellation confirmation
Skrill's confirmation message appears on screen for only a few seconds. If you do not screenshot it immediately, you lose proof that you cancelled. Stopee strongly recommends saving the confirmation email or screenshot in case Skrill charges you an inactivity fee later or disputes the closure date.
Mistake 5: closing your account before disputing a charge
If Skrill charged you incorrectly and you want to dispute it, close your account after you resolve the dispute. Once your account is closed, you cannot submit new disputes or provide additional documentation to support your claim.
Checklist: steps to take before you hit cancel
Use this checklist to ensure you cancel cleanly and avoid unexpected complications.
- Withdraw your full balance to your Canadian bank account or transfer it to another Skrill user; do not leave any funds behind
- Cancel all app store subscriptions linked to your Skrill payment method (Apple App Store and Google Play) before closing the wallet
- Remove linked payment methods from your Skrill account (delink your credit card, debit card, and bank account)
- Cancel your Skrill Prepaid Mastercard separately if you do not want to keep it; request a fee refund if you cancelled within 14 days of receiving it
- Resolve any pending disputes with Skrill before closing (charge disputes, failed withdrawals, undelivered transfers)
- Download your transaction history from your Skrill dashboard for tax or record-keeping purposes
- Note the account closure date and confirm you have not been charged inactivity fees in the months after
- Save your cancellation confirmation as a screenshot or forwarded email for future reference
Reviews and alternatives if you are reconsidering
Before you finalize cancellation, explore whether another payment service might suit your needs better. Skrill has a 4.5/5 rating among Canadian users, but competitors offer different strengths.
Why users like skrill
Many Canadians praise Skrill for its multi-currency support, fast international transfers, and prepaid card option. Freelancers who receive payments from overseas platforms (Upwork, Fiverr) often rely on Skrill because it accepts funds from vendors that do not support direct Canadian bank deposits.
Why users cancel
The most common reason for cancellation is the C$7.50 monthly inactivity fee. Others cite currency conversion fees (up to 3.99%) and withdrawal fees (1.75% with a C$5.30 minimum) as too expensive compared to competitors like Wise or PayPal, which offer lower FX markups and flat withdrawal fees.
Alternatives to skrill in canada
If you are considering cancellation, compare Skrill against Wise (formerly TransferWise) for lower currency conversion fees, Payoneer for freelance payments with no inactivity fees, or your bank's own international transfer service if you only occasionally send money abroad.
Skrill cancellation policy at a glance
| Item | Policy | Timeline |
|---|---|---|
| Account closure | Instant (immediate loss of access) | Process cancellation online; account closes within minutes |
| Prepaid Mastercard fee refund | Full refund if cancelled within 14 days of card receipt | 5 to 10 business days after refund approval |
| Non-delivered fund refund | Eligible if Skrill fails to deliver within 14 days of receipt or 3 business days of written request | 10 business days after dispute approval |
| Transaction history retention | Kept for minimum 5 years for compliance and tax purposes | Available upon request even after account closure |
| Inactivity fee | C$7.50 per month after 12 months of no login or transaction activity | Monthly charges until account balance is depleted or account is closed |
Contact skrill and escalate if cancellation fails
If Skrill refuses to close your account or disputes your cancellation, Stopee recommends escalating through multiple channels to resolve the issue.
Skrill customer support contact details
Reach out to Skrill's support team via the contact form on their website or through the help section of your account. Average response time is 24 to 48 hours. Provide your account email, the date you requested closure, and a screenshot of any error messages you received. Keep copies of all correspondence for your records.
Escalation to canadian financial regulators
If Skrill does not respond or refuses to close your account, file a complaint with your provincial financial regulator. In Ontario, contact the Financial Services Regulatory Authority (FSRA). In British Columbia, reach out to FICOM. In Alberta, contact the Fair Trading Act regulator. Provide all documentation of your cancellation attempts and Skrill's response (or lack thereof).
Chargebacks and payment disputes
If Skrill continues to charge inactivity fees after you close your account, contact your bank or card issuer and initiate a chargeback. Explain that you cancelled your account and requested closure, and Skrill is charging unauthorized fees. Your bank investigates and recovers the funds within 30 to 90 days in most cases.
Final takeaway: reclaim control of your digital wallet
Cancelling Skrill is fast and free, but only if you follow the correct steps and avoid common pitfalls. Withdraw your balance, cancel your card, handle any app store subscriptions, and close your account through Settings. Document everything, and escalate to financial regulators if Skrill refuses to cooperate.
Stopee has helped thousands of Canadians cancel payment services with confidence, recover fees they did not authorize, and avoid dormant accounts that bleed money through hidden inactivity charges. Whether you are switching to Wise, Payoneer, or your bank's international service, Stopee.com walks you through every cancellation step so you reclaim control of your money and your digital life. Start your cancellation journey with us today and leave Skrill behind with proof in hand.