Manage Smileactives

How to cancel smileactives and get your money back in canada

What smileactives is and why you might want to cancel

Smileactives sells at-home teeth-whitening kits, whitening pens, and oral care products like breath-restore rinse. You can buy individual products as one-time purchases, or you can sign up for recurring shipments-which means charges will keep coming month after month unless you actively cancel. The company backs its products with a 60-day money-back guarantee, which is a solid consumer protection if the whitening results don't match what you expected.

Many Canadian customers find themselves needing to cancel because the subscription auto-renewed without clear notice, the results didn't meet expectations, or they simply found a better option. At Stopee, we help thousands of Canadians navigate cancellations like this one every month. Understanding your options before you start the process puts you in control.

Why cancellation matters in canada

Canadian consumer protection law-especially the Consumer Protection Act in provinces like Ontario and British Columbia-gives you specific rights. Companies must disclose subscription terms clearly before you buy, and they must make cancellation as easy as sign-up. If Smileactives buries cancellation steps or continues charging after you've cancelled, you have legal leverage. Stopee recommends documenting every cancellation attempt so you have proof if you need to escalate to your credit card company or your provincial consumer protection office.

When you should cancel immediately

Cancel right away if you notice unauthorized charges, if you never agreed to a subscription in the first place, or if the company continued billing after you thought you'd already cancelled. Don't wait-every extra charge strengthens your case if you need to dispute the transaction later.

Smileactives pricing and plans in canada

Here's what you'll actually pay for Smileactives products before any subscription or shipping costs are added:

Pro tip: If you signed up for auto-ship to get the discount, cancelling before your second shipment still triggers a charge. Check your order confirmation email to see your exact ship date and billing cycle-this matters for timing your cancellation.

Your consumer rights when cancelling in canada

Consumer protection legislation in Canada gives you powerful cancellation rights that Smileactives must respect.

The consumer protection act and cooling-off periods

Under Canada's Consumer Protection Act, you have the right to cancel a consumer contract within a reasonable time if the company did not clearly disclose the subscription terms before you paid. Some provinces (Ontario, British Columbia, Alberta) offer a 14-day statutory cooling-off period for distance sales. If Smileactives buried subscription language in fine print or didn't get your explicit consent, you can cite this law when disputing charges with your credit card company.

Smileactives advertises a 60-day money-back guarantee, which exceeds the legal minimum. However, this guarantee does not cover return shipping costs, and the company's return shipping policy may differ from what a statutory right would require. At Stopee, we've seen customers successfully use both the 60-day guarantee and chargeback rights-the law lets you stack protections.

Your right to easy cancellation

Federal and provincial laws require that cancellation be "as simple as the process to enroll." If you bought online, you must be able to cancel online. If Smileactives forces you to call a phone line or send a certified letter when you signed up on their website, they've violated your cancellation rights. Document this breach-your credit card company will care.

How to cancel smileactives step by step

Cancellation method depends on where your subscription lives: your Smileactives account, your credit card, your phone's app store, or (worst case) certified mail.

Method 1: cancel via the smileactives customer portal (fastest)

This is your first choice because it gives you instant confirmation and stops future shipments before they leave the warehouse.

1. Log in to your Smileactives account on their website
   • Go to smileactives.com and click "Account" or "Sign In"
   • Enter your email and password
   • If you've forgotten your password, use "Forgot Password" (check your spam folder for the reset email)
2. Navigate to "My Orders" or "Subscriptions"
   • Look for a tab or menu item labeled "Active Orders," "Pending Shipments," or "Auto-Ship"
   • You should see a list of any recurring orders set to ship
3. Find the order you want to cancel and click "Cancel" or "Modify"
   • Select the subscription or auto-ship order (not a one-time purchase)
   • Choose "Cancel subscription" or "Cancel future shipments"
   • Do not choose "Skip this shipment" unless you want to pause, not cancel
4. Confirm cancellation and save your confirmation email
   • Smileactives will ask you to confirm; click "Yes, cancel my subscription"
   • You'll see a confirmation message on screen
   • Screenshot this page and save any confirmation email Smileactives sends you
5. Verify the cancellation took effect
   • Log back in 24 hours later to confirm the order no longer appears in "Active Orders"
   • Check your credit card statement after your next billing date to ensure no charge posted

Warning: If Smileactives says your next shipment is due to ship within 24 hours, the portal cancellation may fail. In that case, call customer service immediately (see Method 2 below) or prepare to return the package under the 60-day guarantee.

Method 2: cancel by phone or live chat (fastest if portal is closed)

If the portal is down, you can't log in, or your cancellation fails online, contact Smileactives directly. Live chat is often faster than phone.

1. Call Smileactives customer service at 1-800-207-8952
   • Hours vary; check their website for current availability
   • Have your account email and order number ready
   • Tell the agent: "I want to cancel my auto-ship subscription effective immediately"
2. Or use live chat on smileactives.com
   • Click the chat bubble in the bottom right corner (if visible)
   • Type: "Cancel my subscription" and provide your email and order ID
   • Live chat is often available outside phone hours
3. Get a confirmation number and save the chat transcript
   • Ask the agent for a cancellation confirmation number
   • Request they email you a summary of the cancellation
   • Screenshot the live chat or download the transcript if available
   • Note the agent's name, date, and time in case you need to escalate
4. Verify cancellation 24 hours later
   • Log back into your account and confirm the order is gone
   • Check your credit card statement after the billing date

Pro tip: Call early in the day (morning in your time zone) to reach someone quickly. Avoid calling late Friday afternoon when hold times spike.

Method 3: cancel app store or google play subscriptions (if applicable)

If you bought or subscribed through Apple's App Store or Google Play, Smileactives itself cannot cancel it-the app store does.

1. For Apple App Store (iPhone/iPad)
   • Open the App Store app on your device
   • Tap your profile icon (top right)
   • Tap "Subscriptions"
   • Find the Smileactives subscription and tap it
   • Tap "Cancel subscription" and confirm
2. For Google Play (Android)
   • Open Google Play on your device
   • Tap your profile icon and select "Manage your subscriptions"
   • Find Smileactives and tap it
   • Tap "Cancel subscription" and follow the prompts
3. Take a screenshot of the cancellation confirmation
   • Save proof that the subscription is now marked "Canceled" or "Cancelled" in the app store
   • Note the cancellation date

Warning: Some app subscriptions continue to charge until the end of the current billing period, even after you cancel. Check your bank statement on the next billing date to confirm no further charges post.

Method 4: cancel by certified mail (last resort)

Only use this method if Smileactives ignores online and phone requests, or if you believe the company is deliberately hiding cancellation options. Certified mail creates legal proof of delivery.

1. Gather Smileactives' mailing address and your account details
   • Check your order confirmation email for a mailing address
   • If not listed, call customer service and ask for the correct address to send cancellation
   • Have your account email, full name, and order numbers ready to include in the letter
2. Write a formal cancellation letter
   • State your full name, account email, and order numbers
   • Write: "I request immediate cancellation of my Smileactives subscription effective today. Please stop all future shipments and charges."
   • Include the date
   • Sign your name (physical signature or typed is both acceptable for certified mail)
   • Keep a copy for your records
3. Send via Canada Post Registered Mail or certified equivalent
   • Do not use regular mail-you need proof of delivery
   • Canada Post offers "Registered Mail" with signature confirmation
   • This costs $15-$20 but creates legal proof Smileactives received your cancellation
4. Track the delivery and save the receipt
   • Keep the Canada Post tracking number and receipt showing when the letter was delivered
   • Take a photo of the receipt

Pro tip: Send certified mail only after you've documented failed attempts through other methods. This creates a paper trail that proves the company refused an easy cancellation path-that's a violation of Canadian consumer law and strengthens a chargeback claim.

What happens after you cancel

Cancellation stops future shipments and charges, but timing matters-and unpaid balances can sneak through even after you've cancelled.

Immediate effects of cancellation

Once you cancel, Smileactives should stop all future recurring charges and shipments. If your cancellation was processed before the order entered the shipping queue, the product will not ship. If the order already shipped, you cannot stop delivery, but you can return it under the 60-day money-back guarantee.

Charges and billing after cancellation

Watch your credit card statement carefully for 30-60 days after cancellation. Warning: Some customers report that Smileactives continued billing even after they cancelled, or that previously authorized charges posted days or weeks later. If you see a charge after your cancellation date:

1. Log back into your Smileactives account and confirm the subscription shows as "Cancelled"
2. If it shows "Active," contact customer service immediately with your cancellation confirmation
3. If it shows "Cancelled" but you were still charged, dispute the charge with your credit card company within 60 days
4. Save all screenshots, emails, and confirmation numbers as evidence

At Stopee, we've helped consumers recover hundreds of dollars in unauthorized post-cancellation charges by documenting this exact scenario.

Account data and records

Smileactives may retain your account information, transaction history, and personal data after cancellation for legal, tax, and administrative purposes. If you want your personal data deleted, contact customer service and ask for deletion under your provincial privacy law (Ontario's Personal Information Protection and Electronic Documents Act is common). They must respond within 30 days. They cannot refuse to cancel your subscription just because you ask for data deletion-these are separate rights.

Refunds and the 60-day money-back guarantee

Smileactives backs every product with a 60-day return window, and this is a real safety net if the whitening didn't work or you changed your mind.

How the 60-day guarantee works

You can return any Smileactives product-even empty containers-within 60 days of receipt for a refund of the purchase price. Return shipping is your responsibility and is non-refundable. Once the distribution center receives your return, Smileactives issues the refund to your original payment method within 7-10 business days, though your bank may take another 3-5 days to post it.

What's not refundable

Smileactives does not refund outbound shipping charges or return shipping costs. If you paid $99 for a kit plus $15 shipping, you get back $99, not $114. This policy is not a legal violation in Canada, but it's worth factoring into your decision to return.

How to request a refund if cancellation fails

If you cancelled your subscription but an order shipped anyway, or if you received a product and want to return it for a refund:

1. Contact Smileactives customer service by phone (1-800-207-8952) or live chat
   • Say: "I want to return [product name] under the 60-day guarantee and request a refund"
   • Provide your order number and order date
2. Ask for a return shipping label or address
   • Smileactives should provide a prepaid label or mailing address
   • Get the exact address in writing (email or screenshot)
3. Ship the unopened or used product back at your own cost
   • Use Canada Post or a private carrier with tracking
   • Include a note with your order number and "Return for refund under 60-day guarantee"
   • Keep the tracking number
4. Wait for refund processing
   • After Smileactives receives the return, they process refunds within 7-10 business days
   • Check your original payment method (not a new card, not store credit)

Pro tip: Empty product containers count toward the guarantee. Even if you used the entire kit, you can still return the bottles and get a full refund as long as it's within 60 days of receipt.

If smileactives refuses to refund

If the company denies your refund claim or says the 60-day window has passed, you have escalation options:

1. Dispute the original charge with your credit card company
   • Call the number on the back of your card
   • Tell them you initiated a return but Smileactives refused the refund
   • Provide your tracking number, emails, and cancellation confirmation
   • The credit card company will open a dispute and may reverse the charge within 30 days
2. File a complaint with your provincial consumer protection office
   • In Ontario: Ontario's Office of the Consumer Protection Act (Ministry of Government and Consumer Services)
   • In British Columbia: Consumer Protection BC
   • In Alberta: Fair Trading Act complaints go to Service Alberta
   • Provide all emails, cancellation proof, and return tracking numbers

Common cancellation mistakes and how to avoid them

We understand-cancelling feels like a hassle, and it's easy to miss a critical step. Here are the traps we see most often.

Mistake 1: confusing "skip this shipment" with "cancel subscription"

The Smileactives portal offers both options. Skipping a shipment pauses your next delivery but keeps the subscription alive. The billing date will roll forward, and you'll be charged again on the new date. Always click "Cancel subscription," not "Skip shipment."

Mistake 2: cancelling but not checking your statement

Just because you cancelled doesn't mean a charge won't post. Smileactives sometimes processes pending charges days or weeks after you cancel. Check your credit card statement on your regular billing date, and again 30 days later. If you see an unexpected charge, jump to Step 1 of the refund section-dispute it immediately.

Mistake 3: throwing away your confirmation email

Save every confirmation email Smileactives sends, including the original order confirmation and the cancellation confirmation. If there's a billing dispute, your credit card company will ask for proof you tried to cancel. An email from Smileactives confirming your cancellation is powerful evidence.

Mistake 4: not reaching out to customer service early enough

If the portal isn't working or you're unsure whether your cancellation stuck, call 1-800-207-8952 or use live chat the same day. Waiting until after your next charge posts makes the fix slower and more stressful. At Stopee, we always recommend a quick call to confirm rather than guessing.

Mistake 5: assuming you need a reason to cancel

You don't. Canadian law does not require you to explain why you're cancelling a subscription. If Smileactives' customer service agent asks for a reason or tries to convince you to stay, you can simply say "I want to cancel" and hang up. Cancellation is your right, not a negotiation.

Reviews and what other canadians say about smileactives cancellation

Customer experiences with Smileactives cancellation are mixed, and honest feedback helps you prepare.

Positive reports: Many customers say the portal cancellation works smoothly and that customer service cancels without pushback. The 60-day guarantee is genuinely honoured, and refunds post within the stated timeline. Several Canadians note that Smileactives is more transparent than some teeth-whitening competitors.

Negative reports: Some customers report that auto-ship subscriptions continued charging even after cancellation attempts, especially if the cancellation was processed close to the shipping date. A few say they couldn't reach customer service by phone and had to retry multiple times. Return shipping costs surprise some people-they expect a "free return" under the guarantee and are disappointed to pay $15-$25 to ship the product back.

Stopee insight: The negative reports cluster around timing and communication. If you cancel just before your shipment date, get a confirmation number immediately. If you're returning a product, factor return shipping into your decision-it's not free, and that's worth knowing upfront.

Comparison: smileactives vs. other teeth-whitening subscriptions

If you're considering switching to a competing service, here's how Smileactives stacks up:

Smileactives' 60-day window is competitive. The downside is that return shipping is your cost, whereas Amazon Prime members get free returns on Crest. If cost is your concern, Smileactives isn't the worst option-but read the return policy in full before you buy, so there are no surprises.

Checklist: before and after you cancel

Use this to make sure you don't miss any critical step.

Before you cancel

• Write down your order number, account email, and subscription start date (from your confirmation email)
• Check when your next shipment or billing date is due (this affects cancellation timing)
• Check if you're within the 60-day return window for a refund (not just cancellation)
• Confirm the current Smileactives website URL and log-in page (avoid phishing links)
• Have your credit card handy in case you need to file a dispute

During cancellation

• Take a screenshot of the cancellation confirmation page
• Save any confirmation email Smileactives sends
• If you cancel by phone, write down the agent's name, date, time, and any confirmation number
• If you cancel by certified mail, keep the Canada Post receipt

After cancellation

• Log back in 24 hours later and verify the subscription is marked "Cancelled"
• Check your credit card statement on your regular billing date and 30 days after cancellation
• If a charge posts, contact Smileactives customer service with your cancellation proof
• If Smileactives does not reverse the charge within 5 business days, dispute it with your credit card company
• Save all screenshots, emails, and receipts for at least 90 days

What to do if smileactives refuses to cancel

If the company ignores your cancellation request or continues charging after you've cancelled, you have legal recourse in Canada.

Step 1: document everything

Screenshot your cancellation attempts, save all emails, and note the dates and times you called customer service. This documentation is your strongest evidence if you escalate.

Step 2: contact customer service one more time in writing

Send a formal email to Smileactives' customer service address (ask for it if you don't have it). Write: "I cancelled my subscription on [date]. I have confirmation number [X]. I have seen a charge of $[amount] posted on [date]. If this charge is not reversed within 5 business days, I will dispute it with my credit card company and file a complaint with [your provincial consumer protection office]." Keep a copy for your records.

Step 3: dispute with your credit card company

If Smileactives does not respond or refuses to reverse the charge, call your credit card company. Explain that you cancelled the subscription, you have proof, and the company charged you anyway. The credit card company will open a dispute and typically side with you if you provide documentation. Chargebacks usually reverse within 30 days.

Step 4: file a consumer complaint

Contact your provincial consumer protection office. In Ontario, that's the Ministry of Government and Consumer Services. In British Columbia, it's Consumer Protection BC. In Alberta, it's the Fair Trading Act office under Service Alberta. File a complaint alleging that Smileactives failed to cancel your subscription and continued charging after cancellation-this is a violation of the Consumer Protection Act.

The provincial office cannot force Smileactives to refund you, but a formal complaint creates a record that helps other consumers and may trigger an investigation if multiple complaints pile up.

Summary and your next steps

Cancelling Smileactives is straightforward if you act fast and document every step. Use the online portal first-it's fastest and creates instant proof. If the portal fails or you can't log in, call 1-800-207-8952 or use live chat. Keep your confirmation email or screenshot. Check your credit card statement 30 days later.

Canadian consumer law is on your side. If Smileactives ignores your cancellation or bills you after you've cancelled, you can dispute the charge with your credit card company or file a complaint with your provincial consumer protection office. The 60-day money-back guarantee gives you a second window-even if cancellation fails, you can return the product for a refund (minus return shipping).

If you're unsure about your next move or you've already had trouble cancelling, Stopee has helped thousands of consumers navigate tricky cancellations just like this one. Our step-by-step guides and escalation templates take the stress out of the process. Visit Stopee.com to explore your options, see what other Canadians have experienced, and get real-time support for your cancellation. Stopee is here to make sure you get your refund and your freedom back-because your money deserves to work for you, not for a subscription you didn't choose to keep.

Stopee's final checklist: Screenshot your cancellation confirmation, verify the charge stops within 30 days, dispute any unauthorized post-cancellation charges with your credit card company, and file a provincial complaint if the company refuses to honour your cancellation. You have the law and Stopee behind you.