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Cancel Soho House: The Right Way
How to cancel your soho house membership in canada
Understanding soho house and why you might want to leave
Soho House is a members-only hospitality network that operates private clubs, collaborative workspaces and lifestyle venues across Canada and globally. Your membership tier determines your access level: local members enjoy privileges at their home House (like Soho House Toronto), while global tiers unlock access to Houses worldwide, plus perks including food, drink discounts and exclusive events.
Many members join for the networking opportunities, professional workspace or social community. But if your priorities shift, your budget tightens or you simply aren't using the benefits, cancelling is a legitimate choice. At Stopee, we believe you should understand exactly how to exit cleanly and recover any money you're entitled to.
Reasons members cancel soho house
Common reasons include relocation, minimal use of facilities, cost concerns during financial transitions, or discovering that the membership doesn't align with your professional or social goals. Some members realize they're paying for global access when they only need local perks, or vice versa. Others discover that remote work has reduced their need for workspace entirely. Recognizing these patterns early helps you act before your next billing cycle hits.
When cancellation makes financial sense
If you joined recently-within the last 14 days-you qualify for Canada's statutory cooling-off period and can cancel for a full refund. If you're deeper into your membership year and paying annually, you face a tougher calculation: Soho House's standard policy holds you responsible for the full year's fee even if you cancel mid-term, unless you negotiate otherwise. Quarterly memberships offer more flexibility; you lose less money if you exit between billing cycles.
Soho house pricing and membership plans in canada
Below is a snapshot of Soho House's Canadian membership structure so you can assess what you're paying for and whether it justifies your investment.
| Membership plan | Price (CAD) | Billing cycle | What you get |
|---|---|---|---|
| Standard (Over-27) Quarterly | C$562.50 | Every 3 months | Local House access (Toronto) |
| Under-27 Quarterly | C$337.50 | Every 3 months | Discounted local access under 27 |
| Standard Annual | C$1,875 | Once per year | Local House access (Toronto) |
| Under-27 Annual | C$1,150 | Once per year | Discounted local access under 27 |
| Global (Estimate) | C$2,500+ | Annual | Access to Houses worldwide |
| Friends of Soho (Digital) | C$150-250 | Annual | Digital member benefits, select events |
Understanding the real cost of staying versus leaving
Annual plans commit you to significant spend upfront. A C$1,875 annual membership charged today locks you in for 12 months; if you cancel in month 3, you've already paid C$469 per month in advance. Quarterly plans give you more control: if you cancel at the end of a quarter, your exposure is limited to that C$562.50 billing period. At Stopee, we help thousands of consumers understand these breakeven points before they reach out to cancel.
Your consumer rights when cancelling soho house
Canadian consumer protection law provides you with specific safeguards when cancelling subscriptions and memberships, even premium ones like Soho House.
The 14-day cooling-off period and your right to refund
Under the Consumer Protection Act (federal and provincial equivalents), you have the right to cancel within 14 calendar days of signing up or renewing your membership and receive a full refund. This period applies whether you signed up online, by phone or in person. Soho House must honour this window without penalty. To qualify, you must not have placed orders or used member discounts during those 14 days; if you have, Soho House can deduct the value of those benefits before refunding the membership fee.
Your rights after the cooling-off period
After 14 days, your cancellation rights become contract-dependent rather than automatic. Soho House's membership terms typically state that annual memberships are non-refundable if cancelled mid-year, and that you remain liable for the full annual fee. However, provincial consumer protection legislation may override unfair contract terms in certain situations. If Soho House refuses to negotiate and you believe their policy violates your provincial consumer law, you can escalate to your provincial consumer protection regulator (e.g., Ontario's Consumer Protection Act enforcement, or BC's Office of the Residential Tenancy Branch equivalents for membership disputes).
Dispute resolution and escalation
If Soho House denies your refund claim unjustly, document everything and file a complaint with your provincial consumer authority. Keep all email correspondence, payment records and evidence that you submitted a valid cancellation request within the cooling-off period. Stopee supports consumers who are navigating these disputes by providing clear templates and step-by-step guidance on how to present your case.
How to cancel your soho house membership
Cancellation methods depend on how you originally signed up; choose the channel that matches your entry point.
Cancellation method 1: direct cancellation via email or written notice
If you joined or paid directly through Soho House's website or at a House location, contact the membership team by email or registered mail.
- Email the membership team at membership@sohohouse.com with the following details:
- Your full name as registered
- Your membership number (if you have it)
- Your date of registration or last renewal
- A clear statement: "I wish to cancel my Soho House membership effective immediately" or a specific date
- If you are within 14 days, add: "I am exercising my right to cancel within the cooling-off period and request a full refund"
- Copy the email to yourself or take a screenshot for proof of submission; Soho House should confirm receipt within 2 business days.
- If you do not hear back within 5 business days, follow up with a second email marked "URGENT: Cancellation Request Follow-Up".
Cancellation method 2: registered mail (recorded delivery)
For a permanent record that cannot be disputed, send a signed written cancellation notice via recorded delivery (or equivalent trackable postal service like Canada Post's Registered Mail with Return Receipt).
- Write a letter on plain paper or letterhead that includes:
- Your full name and contact email
- Your membership number and registration date
- The date you are sending the letter
- A clear cancellation statement: "I hereby cancel my Soho House membership effective [date or immediately]"
- If within 14 days: "I am exercising my statutory cooling-off right and request a full refund"
- Your signature
- Address it to: Membership Team, Soho House, [current address - verify on sohohouse.com or contact them for the correct mailing address for your region]
- Mail it via Canada Post Registered Mail with Return Receipt or equivalent; this creates proof of delivery.
- Retain the receipt and tracking number for your records; follow up by email 3 days after the estimated delivery date to confirm Soho House received it.
Cancellation method 3: if you subscribed via apple app store
If you signed up through the iOS Soho Friends app using your Apple ID, you must cancel through Apple's subscription settings on your device.
- Open Settings on your iPhone or iPad.
- Tap your name at the top, then select Subscriptions.
- Find and tap Soho House or Soho Friends.
- Tap Cancel Subscription and confirm.
- Note the cancellation date shown on screen; take a screenshot as proof.
- Send a follow-up email to membership@sohohouse.com confirming you cancelled via Apple on [date] and request written confirmation of the cancellation in your Soho House account.
Cancellation method 4: if you subscribed via google play store
If you signed up through the Soho Friends app on Android using Google Play, cancel your subscription directly in Google Play.
- Open the Google Play Store app on your Android device.
- Tap your profile icon, then Subscriptions.
- Select Soho House or Soho Friends.
- Tap Cancel Subscription and confirm your choice.
- Screenshot the confirmation page showing the cancellation effective date.
- Email membership@sohohouse.com with your cancellation proof and request they sync the cancellation to your membership account.
Timeline and what happens after you cancel
Understanding the post-cancellation process removes uncertainty and helps you track your refund.
Immediate effects and access removal
When Soho House processes your cancellation, your membership access to Houses and member-only benefits is terminated according to their internal timeline. In most cases, access stops immediately or at the end of your current billing period (whichever applies under their cancellation policy). You will no longer be able to book rooms, attend member events or use member-only discounts. Soho House should send you a cancellation confirmation email; if you don't receive one within 3 business days, contact them again.
Refund processing and timelines
Refunds, if approved, are typically processed back to your original payment method within 5 to 10 business days after cancellation confirmation. If you paid by credit card, the refund appears as a credit on your next statement. If you paid by bank transfer or debit, allow up to 2 weeks for the funds to settle in your account. If a refund has not appeared after 15 business days, contact Soho House and ask for a refund status update with a reference number.
Data retention and privacy
Soho House retains your personal data (name, email, payment history, membership activity) in line with their privacy policy and legal obligations (e.g., tax or fraud prevention). After cancellation, your account may remain in their system for a limited period to fulfill refunds or address disputes. If you want your data deleted, contact membership@sohohouse.com and request information on data deletion under Canada's privacy laws (PIPEDA at the federal level, or provincial equivalents). This request does not guarantee immediate deletion but opens a formal process.
Refund eligibility and your money back
Refunds depend on when you cancel and whether you've used your membership benefits; these are the key scenarios.
Full refund within the 14-day cooling-off period
You are entitled to a full refund if you meet both conditions:
- You cancel within 14 calendar days of registration or renewal, AND
- You have not placed any orders, booked facilities or used member discounts during those 14 days
Even one meal purchased at a member discount rate, one room booked or one event attended can disqualify you from a full refund; Soho House may deduct the difference between the member price and non-member price before refunding. If you think you qualify for a full refund, state this explicitly in your cancellation email: "I am cancelling within the statutory 14-day period and have not used membership benefits; I request a full refund of C$[amount]."
Partial or discretionary refunds after 14 days
After the cooling-off window closes, refunds are not automatic. Soho House's terms typically state that memberships are non-refundable once the 14-day period has passed. However, some situations may justify a partial refund:
- You cancel mid-year: Some memberships allow pro rata refunds (refunding the unused portion), but Soho House's default policy does not guarantee this; you must ask and negotiate.
- Billing error or unauthorized charge: If Soho House charged you twice or without authorization, dispute the charge with your bank or credit card company immediately.
- Service failure: If the Houses were closed or facilities unavailable for an extended period, you may have grounds to request a partial refund or credit.
Pro tip: Even outside the cooling-off period, contact membership@sohohouse.com and explain your situation politely but firmly. Many companies offer one-time courtesy refunds or account credits to retain goodwill; asking never hurts.
Chargebacks and credit card disputes
If Soho House refuses a refund you believe you are entitled to, and the amount is significant (over C$100), contact your credit card issuer or bank and initiate a chargeback or payment dispute. You will need to provide evidence: your cancellation email, proof you cancelled within 14 days, screenshots of the transaction, and your argument for why the charge should be reversed. Your bank will investigate and may reverse the charge if your case is strong. Soho House has the right to respond, but the burden of proof typically falls on them to show the charge was legitimate.
Common mistakes that delay or block your cancellation
Cancellation seems straightforward, but small oversights can trap you in your membership for another billing cycle or cost you a refund. Here are the pitfalls we see most often at Stopee.
Mistake 1: missing the 14-day cooling-off window
Your cooling-off period starts the day you activate your membership or the day your renewal charge posts, not the day you receive an email confirmation. If you join on January 15, your 14-day window closes at the end of January 28 (midnight). Cancelling on January 29 disqualifies you from an automatic full refund. Pro tip: Set a phone reminder for day 13 if you are unsure about keeping your membership; this gives you a safety buffer before the deadline.
Mistake 2: using your membership before cancelling
Ordering food, booking a workspace or attending an event during the cooling-off period can void your full refund eligibility. Even if you cancel on day 14, Soho House may argue that you received member value and deduct the benefit cost. If you are on the fence, do not use your membership until after you decide. If you do use it and cancel within 14 days, immediately send an email noting your concern and request they apply your full refund anyway, citing good faith.
Mistake 3: cancelling through the wrong channel
If you signed up via the Apple App Store, you must cancel via Apple's subscription settings, not email. If you go straight to Soho House's email and request cancellation, they may say "You subscribed through Apple; we cannot cancel it for you." This creates a loop where neither party cancels your membership, and your next billing cycle hits. Always verify where you signed up (check your email receipt or credit card statement), then use the matching cancellation method.
Mistake 4: not retaining proof of cancellation
Email confirmations can be lost. If Soho House claims they never received your cancellation request and charges you again, you need evidence. Warning: Always screenshot your cancellation email before sending, save any confirmation they send back and, for registered mail, keep the postal receipt and tracking number forever. Without proof, disputing a charge becomes your word against theirs, and you lose.
Mistake 5: cancelling too late before the next billing cycle
Most memberships auto-renew 1 to 3 days before your renewal date. If your renewal is January 30 and you cancel on January 29, the charge may already be processing in the system. You will be charged and must then fight for a refund. Check your next billing date on your Soho House account or last invoice, then cancel at least 5 days before that date to avoid accidental renewal.
Comparing cancellation options and timelines
Below is a quick comparison of each cancellation channel, showing speed, proof level and best use case.
| Method | Speed to confirmation | Proof of cancellation | Best for |
|---|---|---|---|
| Email to membership@sohohouse.com | 1-3 days | Email receipt + reply | Most members; fastest option |
| Registered mail | 5-10 days | Postal receipt + return card | Legal disputes or if email fails |
| Apple App Store settings | Immediate | Screenshot of cancellation screen | iOS subscribers only |
| Google Play Store settings | Immediate | Screenshot of cancellation screen | Android subscribers only |
| Phone call (if available) | Same day | Call recording or notes | Urgent situations; take notes during call |
| In-person at a House | Same day | Receipt or confirmation letter | Rare; use only if visiting and in a hurry |
Cancellation checklist for your peace of mind
Before you hit send or mail your cancellation, run through this checklist to ensure you've covered every base.
- I have verified today's date and confirmed I am within or outside the 14-day cooling-off window
- I have checked my Soho House account or last invoice to find my membership number and registration/renewal date
- I have reviewed my billing history and confirmed the next renewal date so I can cancel before it hits
- I have identified how I originally signed up (direct website, Apple, Google Play, in-person) to match the correct cancellation channel
- I have drafted my cancellation email or letter with my name, membership number, date of registration and clear cancellation statement
- I have taken a screenshot or copy of my cancellation email before sending
- I have sent my email to membership@sohohouse.com or addressed my registered mail correctly
- I have received a confirmation email from Soho House, or I have a postal receipt showing delivery
- I have set a reminder to follow up if I do not hear back within 5 business days
- I have noted the refund status and expected deposit date on my calendar
Getting help from stopee and escalation resources
If Soho House refuses to cancel your membership or denies a refund you believe you deserve, you have options beyond their customer service team.
When to escalate and how
Escalate if Soho House does not respond to your cancellation request within 5 business days, denies your refund within the cooling-off period, or locks you into a contract term that violates provincial consumer law. Document everything: all emails, the dates you sent them, confirmation receipts, and your refund calculation. At Stopee, we have helped thousands of consumers navigate exactly these scenarios; our step-by-step guides and templates remove the guesswork and give you confidence.
Consumer protection authorities in canada
If Soho House refuses to budge, file a complaint with your provincial consumer protection regulator:
- Ontario: Consumer Protection Act enforcement, Ontario Ministry of Public and Business Service Delivery
- British Columbia: BC Consumer Protection Office
- Alberta: Fair Trading Act, Service Alberta
- Quebec: Protection du consommateur, Office of the Ombudsman
- Federal (PIPEDA): Privacy Commissioner of Canada (for data deletion requests)
These bodies cannot force a refund directly, but they can launch an investigation and pressure Soho House to comply with consumer law.
Your bank or credit card company
If a refund is owed and Soho House will not pay, initiate a chargeback through your card issuer. Provide your cancellation proof, the cooling-off date and evidence of the charge. Your bank will investigate and may reverse the transaction if your case is sound.
Stopee is here to support you at every step. Whether you need a template cancellation email, advice on interpreting your contract or guidance on filing a dispute, our consumer advocacy team has the expertise to help you cancel confidently and recover the money you are entitled to. Stopee has helped thousands of consumers cancel unfair memberships and avoid re-billing traps-and we can help you too.
Final steps: your cancellation address and next actions
Keep this information on file so you have it ready when you need it.
Soho house contact details for cancellation
Email: membership@sohohouse.com
Mailing address for recorded delivery: Membership Team, Soho House, [Toronto or your relevant House location - verify the current address directly with Soho House or on their website, as addresses may change]
Phone: Check sohohouse.com for the membership hotline number specific to your region.
What to do now:
- Decide today whether you want to keep or cancel your membership.
- If cancelling, identify your sign-up method and use the matching cancellation channel from this guide.
- Send your cancellation request (email or registered mail) within the next 48 hours, if possible.
- Retain all proof: screenshots, confirmation emails, postal receipts.
- Follow up within 5 business days if you do not hear back.
- Track your refund and escalate if it does not appear within 15 business days.
Cancelling your Soho House membership is your right. You are not locked in, and a transparent, professional process should take no more than a week from start to finish. If you face resistance, confusion or unexpected charges, remember that Stopee has helped thousands of consumers cancel subscriptions and fight for refunds they deserve-your situation is not unique, and neither is the solution. Take action today, document everything and know that consumer law is on your side.