Manage Webstaurantplus
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Cancel Webstaurantplus: The Right Way
How to cancel your WebstaurantPlus subscription safely and get your money back
What is WebstaurantPlus and why you might want to cancel
WebstaurantPlus is a paid membership add-on from The Webstaurant Store that gives you free shipping on eligible orders, priority processing of your purchases, and member-only discounts. The subscription charges you in US dollars each month, and you manage everything through your WebstaurantStore account online. If you've signed up but no longer need the benefits, or if the costs don't match your business or household budget anymore, you have every right to cancel. At Stopee, we help thousands of Canadian consumers navigate subscriptions like this one, and we know that cancelling cleanly-without surprises-matters.
Who uses WebstaurantPlus and when cancellation makes sense
WebstaurantPlus appeals to restaurant owners, caterers, and businesses buying in bulk. If your order volume has dropped, you've found a cheaper supplier, or you rarely hit the CAD $29 minimum for free shipping eligibility, cancellation saves you real money every month. Currency fluctuations also hit Canadian buyers hard: US$99 per month varies with exchange rates, so your actual CAD cost shifts constantly. Stopee recommends reviewing your subscription annually to confirm you're still getting value.
WebstaurantPlus pricing and what you're actually paying in canadian dollars
Understanding the real cost helps you decide whether to stay subscribed or cancel.
Current subscription tiers
| Plan | Price (USD) | Approx. CAD | Billing cycle | Key benefits |
|---|---|---|---|---|
| WebstaurantPlus (primary address) | US$99.00 | CAD $132-$140 | Monthly | Free shipping (orders over CAD $29), priority processing, member discounts |
| Additional address subscription | US$49.00 | CAD $65-$70 | Monthly | Same benefits for a second shipping location |
Pro tip: Exchange rates fluctuate daily. Your actual CAD charge will vary month to month, so check your bank statement to see what you're truly paying. WebstaurantStore publishes prices in USD only-they do not list official CAD pricing on their website.
Hidden costs and what cancellation does not cover
Before you cancel, understand what stays your responsibility. Duties, brokerage fees, and international shipping costs are never refundable or waived by the subscription. If you cancel mid-cycle, you receive no prorated refund for unused days-your membership benefits simply stop at the next renewal date. This is a hard rule with no exceptions listed in their policies.
Why cancel WebstaurantPlus and red flags to watch for
Knowing the right reasons to cancel helps you make a confident decision.
When you should cancel right now
You've reduced your order volume and no longer save money on shipping. You've found a competitor with better bulk pricing. You live far from a major city and rarely qualify for the CAD $29 minimum. Your business has scaled down or closed. You've discovered hidden fees or currency charges eating into savings. Stopee advises you to calculate your actual savings over the last three months: if free shipping alone doesn't cover the monthly cost, cancellation is the smart move.
When you should wait before cancelling
You have an outstanding order in progress-cancel after it arrives and you've inspected it. You placed an order just before realizing you want to cancel-contact customer service first, as early cancellations can trigger substantial fees. You're unsure whether the benefits pay for themselves-request a usage report from your account dashboard and review one full month of orders.
How to cancel your WebstaurantPlus subscription step by step
Cancellation is handled entirely online through your WebstaurantStore account; there is no mobile app process, and no phone line will cancel for you.
The cancellation process
- Go to the WebstaurantStore website and sign into your account with your email and password.
- If you've forgotten your login, click "Forgot Password" and reset it immediately. You cannot cancel without account access.
- Navigate to the "Manage Subscription" tab or section in your account dashboard.
- This tab typically appears under "Account Settings," "Billing," or "My Subscription"-exact wording varies.
- If you cannot locate it, scroll down your account homepage or use the search function.
- Review your current subscription status and renewal date.
- Note the exact date your next billing charge will occur. Cancelling before that date stops the charge.
- Click the "Cancel Subscription" button or similar prompt.
- Warning: Some platforms ask you to confirm cancellation twice. Do not close the browser tab or refresh the page until you see a final confirmation message.
- WebstaurantStore may offer you a discounted rate or incentive to stay. Decline if you've decided to cancel.
- These retention offers are optional and do not extend your current benefits.
- Wait for a confirmation email.
- Check your inbox (and spam folder) within 5 to 10 minutes. The email must state your cancellation is complete and confirm the date your membership ends.
- Pro tip: Screenshot or print this confirmation email for your records. You may need it if you're charged again by mistake.
What happens after you click cancel
Your membership benefits-free shipping, priority processing, member discounts-remain active until your next scheduled renewal date. You are not immediately cut off. After that renewal date passes, the subscription does not renew, and you lose all benefits. You can still use your WebstaurantStore account and place orders as a non-member. This is normal and expected.
What happens to refunds and your money after cancellation
Refund policies are strict, and understanding them protects you from disappointment.
Subscription refunds and prorated charges
WebstaurantStore does not issue prorated refunds for WebstaurantPlus memberships. If you cancel on the 15th of a month with a 30-day billing cycle, you receive zero refund for the remaining 15 days. Your membership benefits continue until the renewal date, then stop. This is clearly stated in their cancellation policy and applies to all Canadian subscribers.
Refunds for products you've ordered
Product refunds and returns follow a separate policy. Items must be regularly stocked, unused, and in original packaging. You have a stated return window (check your order confirmation). Shipping charges are never refunded, and restocking fees may apply depending on the product category and time elapsed. International and cross-border shipping costs-including duties and brokerage-are your responsibility as the buyer and are not refundable.
Cancelling orders after placement
Warning: Cancelling an order after it has been processed or shipped is not guaranteed and may incur substantial cancellation or restocking fees. Reports from other Canadian customers indicate these fees can be $50 or more, depending on the product and how far the order has progressed. If you want to stop an order, contact customer service immediately-do not rely on cancelling your subscription to block shipment.
How refunds are issued
Refunds go back to your original payment method. If that's no longer available or valid, WebstaurantStore may issue store credit (called "Refund Credits") instead. This credit can only be used for future purchases on their site and does not convert back to cash. Confirm your refund method with customer service before you expect a payment.
Your consumer rights as a canadian buyer
Canada protects you with federal and provincial laws, even when buying from a US-based company.
What the law says about subscription cancellation
WebstaurantStore's publicly visible policies do not mention a Canadian cooling-off period or consumer-specific cancellation rights. Their terms appear to follow US law (including Pennsylvania law as the governing jurisdiction). However, you as a Canadian consumer are still protected by the Competition Act, provincial consumer protection legislation (such as Ontario's Consumer Protection Act), and the Consumer Protection from Unfair or Deceptive Acts Regulations under federal law. These laws require clear, truthful contract terms and prohibit unfair or misleading practices-regardless of where the company operates. If WebstaurantStore engages in dark patterns (like hiding the cancel button, charging without consent, or refusing to honour a cancellation), you have grounds to escalate to your provincial consumer protection authority. Stopee recommends documenting everything: screenshots of your account, cancellation confirmations, and billing statements.
Escalation and dispute resolution
If WebstaurantStore continues to charge you after cancellation, or if they refuse to process your cancellation request:
- Contact their customer service in writing (email) and request a formal response within 7 days.
- File a complaint with your provincial consumer protection office (for example, Ontario's ServiceOntario Consumer Protection) if the company does not respond or refuses to refund.
- Dispute the charge with your credit card company or bank. Most financial institutions allow you to reverse unauthorized charges within 90 days.
- Report the business to the Better Business Bureau Canada if you suspect fraud or systematic unfair practices.
Pro tip: Keep all cancellation confirmations and charge statements. These prove your cancellation date and help your case if you need to escalate.
Common mistakes that slow down or block your cancellation
Cancelling a subscription can feel stressful, especially when you're unsure of the steps-but you've got this, and avoiding these traps makes the process smooth.
Mistake 1: cancelling your account instead of your subscription
Deleting your entire WebstaurantStore account does not automatically cancel your WebstaurantPlus subscription. The two are separate. You may still be charged even after your account appears deleted. Always cancel through the "Manage Subscription" tab first, then delete your account if you wish.
Mistake 2: relying on email or chat without a confirmation number
If you email or chat with customer service to request cancellation, ask for a confirmation number or reference ID in writing. Verbal assurances or unsaved chat logs are not proof of cancellation. Always get something you can screenshot or save.
Mistake 3: cancelling just before a renewal but not verifying the charge stops
Cancel as early as possible-ideally two weeks before your renewal date. Monitor your bank or credit card statement around the renewal date to confirm no charge appears. If a charge posts after your cancellation, contact customer service immediately with your cancellation confirmation email.
Mistake 4: assuming your data is deleted when you cancel
Cancelling the subscription does not erase your order history, address, or payment information. Your account data remains linked to your WebstaurantStore profile according to their standard data practices. If you want your personal information removed, you must submit a separate data deletion request in writing.
What to do immediately after cancelling
Cancellation can feel final, but a few follow-up steps protect you from surprise charges and ensure a clean break.
In the first week
Save your cancellation confirmation email to a folder or print it. Forward it to your personal email or safe storage account. Check your original payment method to confirm no charge posts if you cancelled before the renewal date. Note the exact date your membership benefits end-this is your deadline for using free shipping or member discounts.
Around your old renewal date
Check your bank or credit card statement closely on and after the date you were previously billed. If a charge for WebstaurantPlus appears, contact WebstaurantStore customer service that same day with your cancellation confirmation. Request an immediate reversal and ask why the charge was not stopped. Stopee recommends disputing the charge with your bank if the company does not reverse it within 3 business days.
Longer term
If you plan to resume ordering from WebstaurantStore as a non-member, verify that your account still works and that you can place orders without the subscription. Test a small order if you're unsure. Keep your cancellation confirmation indefinitely-it's your proof if a billing dispute arises months later.
Cancellation checklist to ensure you're protected
Use this simple checklist to confirm every step is complete.
| Task | Status | Notes |
|---|---|---|
| Signed into WebstaurantStore account | ☐ Done | Use email and password; reset if needed. |
| Located "Manage Subscription" tab | ☐ Done | Check Account Settings or Billing section. |
| Reviewed renewal date and current charge | ☐ Done | Note the exact date before clicking cancel. |
| Clicked "Cancel Subscription" and confirmed twice | ☐ Done | Wait for final confirmation on screen. |
| Received and saved cancellation confirmation email | ☐ Done | Check spam folder; screenshot or print it. |
| Verified no charge on renewal date | ☐ Done | Check bank/credit card statement 5 days after old renewal date. |
Contact WebstaurantStore for formal correspondence or appeals
If you cancel online but encounter problems, or if you need to file a formal complaint, you may send registered mail to WebstaurantStore's corporate office for official documentation.
Mailing address for written correspondence
The Webstaurant Store corporate office is the appropriate address for formal cancellation letters, refund appeals, or legal notices. When sending by mail, use registered or tracked mail (in Canada, "Registered Mail A/R" or equivalent) so you have proof of delivery. Include your full name, account email, order or subscription reference number, and a clear statement of what you are requesting (for example, "I request cancellation of my WebstaurantPlus subscription effective [date]" or "I appeal your denial of my refund for order [number]"). Keep a copy for your records.
Warning: Standard postal mail takes 2 to 3 weeks to arrive. If you need an urgent resolution, contact customer service by email or phone first. Use physical mail only for formal complaints or escalations when online channels have failed.
Why stopee exists and how we help you stay in control
Subscriptions are powerful for businesses and households-but only when they deliver value. Stopee has helped thousands of Canadian consumers cancel unwanted subscriptions, dispute surprise charges, and recover refunds they thought were lost. We know that cancellation processes are often deliberately obscured to keep you paying. Our mission is to empower you with clear, step-by-step guidance so you take back control of your spending. Whether you're cancelling WebstaurantPlus because your order volume dropped, you found a better supplier, or currency fluctuations made it unaffordable, Stopee is here to walk you through every step and help you understand your rights under Canadian law. Visit Stopee.com today and explore our growing library of cancellation guides for hundreds of services. You deserve simplicity and transparency-and we're here to make sure you get both.